Excellent 8.5
Based on 3715 reviews

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based on 3715 reviews
  • Cleanliness 9.0
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.6
  • Value for money 8.5
  • Food/Dining 7.2
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Saifun from Singapore
Family with young children
2 Bedroom Deluxe
Stayed 4 nights in May 2016
Brilliant location with excellent hospitality
Loved the fact that this hotel is just a mere 5 minutes away to KLCC. Check-in process was fast and efficient. Special mention to Razak the check-in staff who made us feel at home with his hospitality and explaining to us in detail about the hotel and its amenities. The suite was big and spacious. Spick and span. Totally loved it. The bed was comfortable that we had a great sleep at night. Like the room, the bathroom was clean with both the shower and bathtub. The only drawback was that we noticed the water was yellowish when we wanted to use the bathtub. It took a while before clean water started to gush out. There were also the kitchen where you can cook if you wanted to. Not forgetting the washing machine as well. The living room was big for the whole family to chill in. The variety of tv channels were just right. Sports, cartoons, etc. The breakfast was okay. Not much of a variety but definitely was not poor. The staffs were friendly putting on a smile everything they see us. They made us feel at home. For guests, kindly check out level 18 where they are the gym, pool and other amenities. Cool! I just had to include a small portion for the house keeping staffs who kept our suite spick and span over the 5 days. Excellent job! In all, no major complaints. Will definitely come back here again!
Reviewed May 17, 2016

Angelo from Philippines
Studio Deluxe Room
Stayed 3 nights in May 2016
Best affordable 5 Star hotel
Complete in-room amenities including: ref, utensils, plates, oven, iron, shampoo, shower, bathtub, towels, bread toaster, coffee maker, sink, dishwasher with sponge, knife, fast wi-fi, etc. The list goes on...... Cons: Only 1 universal power socket. Must bring universal adaptor if you are using a different socket in your country.
Reviewed May 17, 2016

Judith from Australia
Family with older children
1+1 Bedroom Premier
Stayed 2 nights in May 2016
Nice stay - loved my first room the best
On our arrival all the staff were very happy and attentive. We were given a lovely spacious room which we loved so much that we decided to stay an extra night and to return 6 days later for another night. The beds and living area were very comfortable but it was unfortunate that my husband could not get a flatter pillow or a spare sheet. The breakfast had lots of variety, there was always enough and the staff attending in the dining room were very efficient and friendly. There was a little mix up with the following bookings, but the staff sorted it out promptly even though for a slightly different price than originally stated. When we returned the next week I was disappointed that I had a different room,thinking I had paid for the same room. - I hated not having a window in the lounge area. Check in staff need to be consistent. Overall good value for money despite a few little maintenance issues in pool area and rooms needing attention. Great location in city central area.
Reviewed May 17, 2016

Don from India
Studio Deluxe Room
Stayed 2 nights in May 2016
it was okay.
Airton wasn't quick enough. need to wait for the heater to heat the water first. the door to toilet was stuck and my partner couldn't closeven and open it by herself. for the price i had to pay, won't stay again in there
Reviewed May 15, 2016

Darin from United States
Business traveler
Studio Apartment
Stayed one night in May 2016
Businessman's hotel
Enjoy the location, amenities for either a long or short term stay. Rooms are spacious and well equipped. Check in took a while as there is only two receptionists.
Reviewed May 15, 2016

See from Malaysia
Business traveler
1 Bedroom Deluxe
Stayed 2 nights in March 2016
Everything is good but not the Breakfast
Room is comfortable & Spacious, Clean & Tidy .. Good Location .. Everything is nice but the Breakfast buffet can be improve.
Reviewed May 13, 2016

Yong from Singapore
Studio Deluxe Room
Stayed 2 nights in May 2016
Bad Service
I arrived albeit a bit late, but staff were not helpful. And although I realise that they must be tired, so was I. My first call was answered but later all just rang off the hook. My previous experience was a lot better.
Reviewed May 12, 2016

Didi from Singapore
2 Bedroom Deluxe
Stayed 2 nights in May 2016
Mother's day trip
Had a good time. Rooms and facilities were great in the apartment. Only that the main toilet smells.... kept coming back a few hrs even aft spraying air freshner. More local food. Instead of white rice.. shld hv nasi lemak or nasi goreng or lontong instead. Overall.... i will come back agn soon.
Reviewed May 12, 2016

Anthony from Singapore
Studio Apartment
Stayed 5 nights in April 2016
Clean, Spacious, Good Location
The apartment we had was spacious, kept clean with well stocked kitchen utensils and crockeries, bed was comfortable. Location is great, walking distance to the Twin Towers.
Reviewed May 10, 2016

Rene from Germany
Studio Apartment
Stayed 3 nights in May 2016
Good hotel in the city center
Fraser is the perfect place if you prefer to live in the city center, close to the twin towers and walking distance to the great shopping malls and nightlife. The rooms are spacious and all equipped with a small kitchen. The beds are exceptional. It is like sleeping on couds
Reviewed May 09, 2016


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