"The service apartment has good design and is spacious for a family of four adults."
Location rating score
Free Wi-Fi in all rooms!
|Value for money||8.4|
|Distance to city center||0.5 km|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||7.0 km|
Check-in is from 02:00 PM. You may request early check-in during booking, subject to availability. Guests checking in before the designated period may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Fraser Suites Hanoi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 55 USD. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Fraser Suites Hanoi has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 6 USD per day. If you're looking for an easy way to get around Hanoi with private transportation, the serviced apartment can arrange both taxis or car rental.
Fraser Suites Hanoi does not permit smoking in any of its rooms, but allows smoking in designated areas.
"The apartment is huge, beds are comfortable and clean."
April 11, 2017
"Staff made efforts in giving good customer service."
March 21, 2019
"I will book this residence again for the next trip."
May 8, 2019
Strategically located in Syrena Tower on Xuan Dieu Street, Fraser Suites Hanoi features a prominent location that is home to many expatriates. The tranquil environment and spacious rooms guarantees a brilliant stay. An ideal place of stay for both business and leisure purposes, the property commands ecstatic views of the Westlake district. Indeed a residential enclave that is preferred by expatriates and their families, Fraser Suites Hanoi is also known for their exclusive hotel facilities. The property features modern facilities like a large screen LCD TV, an entertainment system, as well as exclusive keycard elevator access. A trendy and chic property, Fraser Suites Hanoi is a fantastic place of stay.
"Overall, excellent for a short stay (couple of weeks)."
April 12, 2017
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 6 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Fraser Suites Hanoi
Tay Ho District
Hoan Kiem District
Show reviews that mention
Everything were awesome”
We felt so welcome once we step into Fraser Suites, the staff were friendly, helpful & informative. We had helped from the staff to make reservation for New Year Eve dinner at a nearby French Restaurant & there were so much initiative, from asking any special celebration to even considering asking is it possible for our 80 years old parents to climb to the 2nd level of the restaurant. The security at the door was also attentive, once our family reached the lobby, he started contacting his colleague who was stationed near to our chartered van, which was parked along the street. The buffet breakfast was awesome, great spread & good service & although on Sunday we had to go to another nearby location for breakfast it was fast & good, with excellent service as well. The room was so comfortable & the room on the 21st floor had great views & the area in Tay Ho District was quiet & not as crowded, but yet not far from the city centre. The shopping small mall next door & shops around the area were not short of any quick essentials, for little bites & necessities. Last but not least, to our surprise, it was so thoughtful to present a gift to mum on her birthday on Sunday. Thank you for making our holiday so extra special.
great location near tay ho- area where mostly ex pats live and stay on business. great restaurants with french, german as well as vietnamese cuisine. very hot during the summer months so plan accordingly including for monsoon rains nearly every afternoon. don't miss ho chi minhs mausoleum!there is a fabulous health spa located adjacent the fraser suites with every amenity, including a beautiful outdoor pool. the fraser suites also have a beautiful outdoor pool and exercise room that is never crowded.
Home Away from Home”
We loved our stay at Fraser Suites Hanoi. We booked for six nights and had many requests for the staff who were always extremely gracious and accommodating. The buffet breakfast was wonderful... both Asian and Western foods available. The Suites (which is also a residence hotel) is within a small upscale mall which has a supermarket so it was very convenient to get snacks. We appreciated having a washer and dryer (within its own laundry room in our suite). Wifi was excellent (my husband had a six hour conference call in living room with no problem.) Our suite was very spacious, clean and quiet. Many great restaurants and shops within walking a few blocks away. Downtown Hanoi a free shuttle or 10 min taxi ride away.
Great experience ”
We had a family trip to Hanoi and decided to stay in Fraser suits because of the facilities and location. Fraser suits has kitchen and dinning stuff to cook and enjoy meals in the room and provide nice play facilities for kids. Location is good to be stay calm though Hanoi is a really hectic big city. 10 min by cab to city central is good. Hotel staff are really friendly and devoted to serve customers. We had nothing to complain while staying there. We would like to stay there again if having an opportunity to go to Hanoi next time.
Stylish and comfortable”
A far cry from the rest of our trip in Hanoi, we stayed in this hotel towards the end of the trip which was great. It was clean, affordable, and we got upgraded to much larger rooms. We could recharge, wash clothes, go to the gym or pool, and have a wide selection of breakfast items. The staff was incredibly helpful. We received vouchers for the spa as well. The Fraser Suites are on par with the international hotel chains like the Hilton. It is not however, somewhere you should stay if you'd like to be closer to the inner hustle and bustle of Hanoi's old quarter.
Very comfortable Fraser Suites Ha Noi”
We stayed in a single bedroom apartment on the 5th floor for 12 days while we assisted in our daughter's move to Ha Noi. The apartment was very comfortable and quite spacious. The staff were excellent - very helpful and pleasant. The facilities generally in the complex are also very good - great pool and gym, and even though the restaurant was out of action while being refurbished, the hotel provided an alternative restaurant close by. The Fraser suites are not in the centre of town, but this slight disadvantage is off set by the daily shuttle service to a number of drop off points around the centre of Ha Noi. It is also adjacent to a supermarket/shopping centre which is very useful for longer stays. We will certainly book the Fraser Suites again when we return to Ha Noi.
Definitely book again for the next trip👍🏻”
It was a pleasant stay here in Fraser suites. They reply me very fast before I come to the hotel, and were very kind all the time. I checked in late (after midnight), but the staff Henry explains really well about the hotel facilities and apologized me about the welcome drink(We couldn’t have welcome drinks because it was too late). The residence was very clean and quiet and all the staffs were very very extra kind and friendly. We got room upgrade(studio to 3 room), and the hotel has sauna, stunning outside swimming pool, fitness, sauna, indoor play for children. My baby loved the places, especially the swimming pool and the indoor play. I absolutely recommend the place who travels with children and who wants a clean and quiet place to stay. Near the hoankiem lake is too crowded, but this place neat the west lake is calm and clean. I will book this residence again for the next trip.
Dear SUNYEONG, Many thanks for your wonderful review and high rating provided on your recent stay at Fraser Suites Hanoi! We are delighted that you and your family enjoyed your stay and like our facilities! Many thanks for your compliments on our high standard of clealiness, and our kind and friendly staff! Most of all, we appreciate your recommendation for others to stay with us! Thank you for your desire to book with us agin and meanwhile, we certainly look forward to welcome you and your family again soonest possible! Yours sincerely, Adrian Lee, General Manager.
Nice Staycation Spot”
We live in Hanoi and went to Fraser Suites for a weekend "staycation." Great location, facilities and service. The gym is small, but descent. The pool is wonderful, but could use some more lounge chairs. The hotel wasn't full when we stayed, so finding a spot at the pool wasn't a problem. However, in the summer time it looks like it might be difficult to find a lounge chair.
I’ve been to Intercontinental which is very closed to Fraser Suites. I thought Intercontinental was the best, but Fraser suites toppped it. First of all the room was so clean, didnt smell at all. Also the guest service was good too. They gave an upgrade to the room, and let me extend check out time by 1 hour. Employees speak good English, and very nice to guests. Especially the employee named Henry gave me a good impression on the hotel with good service. I will definitely stay here again.
Dear Jiwon, Many thanks for your wonderful review on your recent stay with us and we are glad that we exceed your expectations! We appreciate your kind compliments for our cleanliness, guest service and our staff's proficiency in English. Your compliment for Henry will be shared and a note of appreciation will be arranged for him! We certainly look forward to welcoming you again soon! Yours sincerely, Adrian Lee, General Manager.
Great place to stay!”
This is a great place to stay, i have stayed here a couple of times when visiting Hanoi and has always been excellent. Staff are very friendly and helpful and the location..........well you cannot get any better if you want to explore Tay Ho or Hanoi for that matter. Would definitely stay here again ; )
Dear Shaun, Many thanks for your perfect rating and wonderful review on your stay with us at Fraser Suites Hanoi! We appreciate your kind compliments for our very friendly staff and glad that your stay has always been excellent! In addition, we are delighted that you will return to stay with us again! We certainly look forward to welcoming you again soonest possible! Yours sincerely, Adrian Lee, General Manager
Excellent apartment with all the features needed”
we really enjoyed our short stay in the fraser suites hanoi. the kitchen had all the equipment we needed to make a traditional christmas dinner and the living area was very comfortable. the surrounding area was nice for a wander too.
Studio Isn't Worth the Price - Uncomfortable Seating ”
We are local Hanoians that bounce between Sheraton, Hilton and Fraser Suites for "staycations." Previously, we have stayed in the 1-bedrooms which are very nice and spacious. But, sadly Fraser Suites Hanoi no longer has this option for short stays. You can choose either the studio or the 2-bedroom. The studio isn't much more than a standard hotel room with a small kitchenette. The biggest disappointment was the seating area. They have the most uncomfortable chairs I have ever sat in. Hospital waiting rooms have better seating. If you want a comfy place to read, you are stuck with the bed. The breakfast buffet was, mediocre. The coffee was terrible (3-in-1 instant coffee in the room and your choice of burnt sludge or seriously watered-down espresso machine for breakfast). Also, they don't run the buffet on Sunday mornings. So, you get a voucher for a restaurant around the corner (which isn't a buffet breakfast). Sheraton & Hilton Hanoi have a much better buffets for price. Overall it was okay for one night. But, if you are planning for a few days or longer, you'll be pretty tired of the studio. Finally, the gym is small but decent.
Good, quite, family friedly service apartment”
We came to this hotel for a business trip for 7 people and got 2 rooms here at Fraser Suites. The rooms are well-equipped and confortble. It is located in Westlake and is within walking distance to to the beautiful lakes in the area. The price was really good.
Everything about this place is perfect!”
Let me first say that this place is perfect in so many ways.. It was a great escape from the bustle and noise of Hanoi while staying close by, the check in and check out procedure was so smooth and effortless much different than most hotels I've stayed in Vietnam. I absolutely loved the front desk staff every request was dealt with promptly and effectively. I wanted for nothing here. My stay here felt very personal, private and sincerely rejuvenating with the great views of Hanoi and West Lake through the windows of each room. I stayed here with my family and will definitely do it again..
Superb rooms, small lobby”
My family and I enjoyed our stay at the Fraser Suites. The only thing that we were disappointed with was the hot water; it didn't work! We were told the maintenance man would fix it but it took him several hours late into the evening and he never did get it working. Finally we were upgraded to a great big apartment on the top floor. Too bad it was so late, we didn't have time to enjoy it as we were leaving early the next morning. It truly was a great hotel, minus the hiccup, and I would highly recommend it.
Clean and spacious apartment”
We stayed at Fraser Suites in 1 bedroom apartment. The bed was nice, just as we expected. The kitchen was fully equipped. If you run short of supplies, you can go to the supermarket just behind the apartment. Very convenient.
Top service and rooms”
Excellent rooms, good service, and located in a busy part of Tay Ho with tons of restaurants and cafes etc. Quite congested in this region, so if you plan to go to Hoan Kiem or other areas of HN count on a 30 min taxi! Fantastic breakfast, good gym, and also good for kids
Beautiful, clean and spacious apartment”
We stayed at Fraser Suites in the 3 bedroom apartment. The apartment was spacious and very clean. The kitchenette was fully equipped. The front staff was friendly and the check in was quick.The breakfast was good.
Wonderful experience at Fraser. The room are clean and comfortable. Had an issue when the hotel missed out on our request for additional bed, was solved in less than 5 mins by the counter.
Excellent all round”
I'm familiar with Fraser serviced appts in Seoul and wasn't disappointed. We had a 120 sq metres for three of us and were extremely comfortable. Good breakfast, nice pool and gym, very pleasant staff. I would definitely stay here again and would recommend it to friends.