Fraser Suites Hanoi
Free Wi-Fi

Fraser Suites Hanoi

51 Xuan Dieu Street, Quang An Ward, Tay Ho District, Hanoi, Vietnam
- View on map
Studio - Room plan Fraser Suites Hanoi
Studio - Room plan
    Removed from saved list
    Lobby Fraser Suites Hanoi
    Lobby Fraser Suites Hanoi
    Interior view Fraser Suites Hanoi
    Studio - Room plan Fraser Suites Hanoi
    See all 45 photos
     Fraser Suites Hanoi

    Fraser Suites Hanoi Reviews

    8.6
    Excellent
    /10
    (312 reviews)See what guests said
    8.4
    Excellent

    "A good facility in a good location"

    KNOTT

    -

    October 23, 2016

    9.2
    Exceptional cleanliness
    Recommended by 85% of guests

    Things you’ll love about Fraser Suites Hanoi

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Excellent
    Location
    8.1
    See map
    Excellent location
    Popular
    Nearby
  • West Lake1.87 km
  • Ho Chi Minh Mausoleum3.18 km
  • One Pillar Pagoda3.23 km
  • Vietnam Museum of Ethnology3.77 km
  • Vietnam Fine Arts Museum3.89 km
  • Old Quarter4.02 km
  • Temple of Literature4.03 km
  • St. Joseph's Cathedral (Nha Tho Lon)4.56 km
  • Hoan Kiem Lake4.71 km
  • Hoa Lo Prison4.74 km
  • Value for money8.4
    Distance to city center0.5 km
    Location rating8.1
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport7.0 km

    Rooms available at Fraser Suites Hanoi

    8.7
    Excellent
    Room comfort & quality
    3 Bedroom Deluxe Apartment
    3 Bedroom Deluxe Apartment
    ...
    • Room size: 125 m²/1345 ft²
    • Lake view
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    2 Bedroom Apartment Deluxe
    2 Bedroom Apartment Deluxe
    ...
    • Room size: 105 m²/1130 ft²
    • Lake view
    • 1 king bed & 2 single beds
    Enter dates to see prices
    Three Bedroom Apartment (6 Adults)
    Three Bedroom Apartment (6 Adults)
    ...
    • Room size: 125 m²/1345 ft²
    • Lake view
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    Studio
    Studio
    ...
    • Room size: 40 m²/431 ft²
    • Pool view
    • 1 queen bed
    Enter dates to see prices
    1 Bedroom Deluxe Apartment
    1 Bedroom Deluxe Apartment
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Three Bedroom Apartment (5 Adults)
    Three Bedroom Apartment (5 Adults)
    ...
    • Room size: 125 m²/1345 ft²
    • Lake view
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    2 Bedroom Apartment (4 Adults)
    2 Bedroom Apartment (4 Adults)
    ...
    • Room size: 105 m²/1130 ft²
    • Lake view
    • 1 king bed & 2 single beds
    Enter dates to see prices
    Run of House
    Run of House
    ...
      Enter dates to see prices
      room
      room
      ...
        Enter dates to see prices
        3 Bedroom Executive
        3 Bedroom Executive
        ...
          Enter dates to see prices
          Have a question for Fraser Suites Hanoi?

          What people love about Fraser Suites Hanoi

          • 10.0
            Exceptional
            Staff 

            "Very clean, freindly staff, near airport, next to shopping mall"

            Jun K.

            |

            August 13, 2018

          • 8.4
            Excellent
            Spaciousness

            "Beautiful infrastructure, nicely designed and equiped suites (dark wood on the floor, spacious rooms), located in a fancy Hotels neighborhood."

            Patrick

            |

            October 20, 2018

          • 8.8
            Excellent
            Location

            "With a gourmet supermarket located downstairs, coffee shop and a coupe of restaurants this makes a great base for exploring Hanoi."

            David

            |

            August 9, 2016

          Up to 30% off with Agoda Insider Deals!

          Prices drop the moment you sign in!

          Sign in now
          More about Fraser Suites Hanoi

          More about Fraser Suites Hanoi

          9.6
          Exceptional

          "Clean room helpfull staff and good location"

          Phiangphor

          |

          March 17, 2017

          Read more reviews

          An overview

          Show less

          What they offer

          7.2
          Very good

          "We are local Hanoians that bounce between Sheraton, Hilton a..."

          Michael

          |

          March 14, 2017

          Read more reviews
          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          Vietnamese cuisine
          Vietnamese cuisine
          Ommani
          550 m Vietnamese
          Bang Lang
          1.5 km Vietnamese
          Quan Kien Passion Restaurant
          1.5 km Vietnamese
          American cuisine
          American cuisine
          Oven d'Or Restaurant
          190 m American, Asian, International
          Daluva Restaurant And Bar
          540 m American, Gluten Free, Mediterranean
          Linguini Fini
          600 m American, European, Italian
          Asian cuisine
          Asian cuisine
          India Palace
          140 m Asian, Indian, Vegetarian
          May Taste
          300 m Asian, Gluten Free, Vegan
          Sushi Dokoro Yutaka
          430 m Asian, Japanese, Sushi

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

          Show less

          Some helpful facts

          Show less

          Reviews of Fraser Suites Hanoi from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (312)Booking.com Reviews (103)
          8.6
          /
          10
          Cleanliness9.2
          Facilities8.7
          Location8.1
          Room comfort and quality8.7
          Service9.0
          Value for money8.4
          All languages
          All guests (312)
          All room types

          Show reviews that mention 

          Showing 265 verified guest comments
          12345
          9.6
          Exceptional
          SUNYEONG from South Korea
          Family with young children
          Studio
          Stayed 3 nights in May 2019

          Definitely book again for the next trip👍🏻”

          It was a pleasant stay here in Fraser suites. They reply me very fast before I come to the hotel, and were very kind all the time. I checked in late (after midnight), but the staff Henry explains really well about the hotel facilities and apologized me about the welcome drink(We couldn’t have welcome drinks because it was too late). The residence was very clean and quiet and all the staffs were very very extra kind and friendly. We got room upgrade(studio to 3 room), and the hotel has sauna, stunning outside swimming pool, fitness, sauna, indoor play for children. My baby loved the places, especially the swimming pool and the indoor play. I absolutely recommend the place who travels with children and who wants a clean and quiet place to stay. Near the hoankiem lake is too crowded, but this place neat the west lake is calm and clean. I will book this residence again for the next trip.

          Reviewed May 08, 2019

          Dear SUNYEONG, Many thanks for your wonderful review and high rating provided on your recent stay at Fraser Suites Hanoi! We are delighted that you and your family enjoyed your stay and like our facilities! Many thanks for your compliments on our high standard of clealiness, and our kind and friendly staff! Most of all, we appreciate your recommendation for others to stay with us! Thank you for your desire to book with us agin and meanwhile, we certainly look forward to welcome you and your family again soonest possible! Yours sincerely, Adrian Lee, General Manager.

          Responded May 08, 2019
          Fraser Suites Hanoi
          8.4
          Excellent
          Yew from Singapore
          Family with teens
          2 Bedroom Apartment (4 Adults)
          Stayed 5 nights in March 2019

          Value for money & good customer service ”

          The service apartment has good design and is spacious for a family of four adults. We felt like bing at home. Staff made efforts in giving good customer service. Communication in English could be improved to avoid miss understanding especially in transport arrangement.

          Reviewed March 21, 2019

          Dear Yew, Thank you for your effort in providing us your review on your recent stay with us. We are glad that you like our spacious apartment unit and it has made you felt at home! We appreciate your compliment for our staff providing good customer service! With regards to the transport arrangement, we sincerely apologise for the lapse in the communication. We thank you for your kind understanding on this matter and meanwhile, we certainly look forward to welcoming you and your family again in the near future! Yours sincerely, Adrian Lee, General Manager.

          Responded March 23, 2019
          Fraser Suites Hanoi
          5.2
          SUN from Vietnam
          Family with young children
          Three Bedroom Apartment (6 Adults)
          Stayed 2 nights in December 2018

          never recommend for family ”

          location : around hotel the street not clean and narrow can not walk around. front of hotel entrance car parking is not convenient at all and one way. front hotel entrance there are small pond but smelling of waste water. on Sunday morning do not serving breakfast at hotel and instead introduce lousy restaurant near to hotel not convenient and no good food at all. bath room shower was out of order ( later on fixed) and direction of shower can not be adjusted. breakfast is less than 4 star hotel standard. play room for children all instruments no batteries at all and not working at all. really many area lack of detailed attentions of facilities.

          Reviewed December 28, 2018

          Dear SUN, Thank you for your review on your recent stay at Fraser Suites Hanoi. We are indeed very concerned on the experiences of your stay and sincerely apologized for not meeting your expectations. Rest assured that that this is not the usual standard which our guests receive at Fraser Suites. We will look into our lapses and improve them. Meanwhile, we certainly look forward to another opportunity to accommodate you and your family, and ensure that you have a much better experience with us on your next stay! Yours sincerely, Adrian Lee, General Manager.

          Responded January 13, 2019
          Fraser Suites Hanoi
          4.8
          SUN from Vietnam
          Family with young children
          Three Bedroom Apartment (6 Adults)
          Stayed 1 night in December 2018

          no good at all”

          the road to lobby one way and front of lobby narrow can not not parking. in front of hotel small dirty pond but smelling a lot. Sunday morning no service breakfast at hotel , instead invite to outside lousy restaurant for breakfast. bath room shower is out of order and shower can not be adjusted shower direction and height. location is poor out side street very dirty and the road also narrow to approach. breakfast food is just plain like 3 star hotel buffet breakfast. play room for children , all instruments no batteries, not working at all.

          Reviewed December 26, 2018

          Dear SUN, Thank you for your review on your recent stay at Fraser Suites Hanoi. We are indeed very concerned on the experiences of your stay and sincerely apologized for not meeting your expectations. Rest assured that that this is not the usual standard which our guests receive at Fraser Suites. We will look into our lapses and improve them. Meanwhile, we certainly look forward to another opportunity to accommodate you and your family, and ensure that you have a much better experience with us on your next stay! Yours sincerely, Adrian Lee, General Manager.

          Responded January 13, 2019
          Fraser Suites Hanoi
          8.0
          Excellent
          Chua from Singapore
          Family with young children
          Studio
          Stayed 4 nights in December 2016

          Great value for money”

          Friendly and prompt service with a couple of restaurants within walking distance. Clean rooms and good facilities. It is however located a distance from Hanoi Old Quarter. There is a small shopping centre next to the hotel. Overall a very pleasant stay.

          Reviewed December 16, 2016
          8.0
          Excellent
          Keith from Canada
          Business traveler
          Studio
          Stayed 1 night in November 2016

          Top service and rooms”

          Excellent rooms, good service, and located in a busy part of Tay Ho with tons of restaurants and cafes etc. Quite congested in this region, so if you plan to go to Hoan Kiem or other areas of HN count on a 30 min taxi! Fantastic breakfast, good gym, and also good for kids

          Reviewed November 25, 2016
          9.2
          Exceptional
          Sy from Hong Kong
          Business traveler
          Studio
          Stayed 3 nights in September 2016

          The restaurant will resume very soon! Keep going!”

          They are maintaining the restaurant in my last 2 stays. It's happy to see it gonna resume end of my last trip. Looking forward to have meal at there again! One pt to mention, the quality of their toothbrush is really bad. Suggest to bring our own

          Reviewed September 26, 2016
          8.8
          Excellent
          David from United Kingdom
          Solo traveler
          1 Bedroom Deluxe Apartment
          Stayed 3 nights in May 2016

          Great Location ”

          With a gourmet supermarket located downstairs, coffee shop and a coupe of restaurants this makes a great base for exploring Hanoi. A short walk from the Lake and some great bars and restaurants. I would stay here again.

          Reviewed August 09, 2016
          9.6
          Exceptional
          PANKAJ from India
          Business traveler
          Studio
          Stayed 7 nights in July 2016

          Impeccable, Better than 5 star hotels”

          Amazing serviced apartments, big rooms, you really get your own space like your home with a drawing room, bed room, fully equipped kitchen and service of a 5 star hotel. Not sure why we choose a small room in a 5 star hotel when we can get our own apartment with same service and cheaper price. Super clean, very friendly and helpful staff, daily room service, free breakfast, free shuttle to tourist area, and attached to a small shopping complex, what else we need for our travel. Definitely recommended for both business and leisure travellers. Excellent location along westlake, lots of restaurants at walking distance. You won't go wrong with this.

          Reviewed July 29, 2016
          8.8
          Excellent
          Keith from Canada
          Business traveler
          Studio
          Stayed 3 nights in March 2016

          Very nice hotel”

          If they have a deal on, I stay here...both on holiday with family or on business. rooms are modern, we have been upgraded at times, location works well (if you want to be in West Lake) and staff are helpful. Very Japanese oriented, which means they tend to stay on top of the little things. Breakfast buffet is excellent.

          Reviewed July 01, 2016
          9.3
          Exceptional
          Sy from Hong Kong
          Business traveler
          Studio
          Stayed 3 nights in March 2016

          another cosy hotel at west lake area”

          supermarket and foods just down stair, room is cosy

          room is so cosy. i like the wooden floor for bed rm area and stone for living room area. wifi is gd. washing machine is available so that i can clean my dirty cloth after workout in the morning. supermarket is next at downstair. it is super easy to get food and any daily necessary. staffs are nice also!

          Reviewed March 24, 2016
          8.7
          Excellent
          Keith from Canada
          Family with young children
          1 Bedroom Deluxe Apartment
          Stayed 3 nights in May 2015

          Great with families and good location”

          Pool, location, staff

          All good here. They upgraded our room to a 3 bedroom suite, but even with the original purchase I think we would be impressed with the staff, the location and the quality of the rooms. Excelent pool, and pretty good breakfast too. Kids play room also a plus.

          Reviewed October 19, 2015
          8.0
          Excellent
          Jeremy from Singapore
          Family with young children
          1 Bedroom Deluxe Apartment
          Stayed 2 nights in November 2013

          Great hotel for family with young kids”

          Location, large rooms and service

          Hotel is perfect for family with young children as the rooms were large and spacious so kids could run around. There's an outdoor and indoor kids play area and a nice swimming pool. Most of the staff spoke English and were very helpful. Location was great too being next to a mall which had a supermarket.

          Reviewed November 13, 2013
          9.7
          Exceptional
          Palit from Thailand
          Business traveler
          Three Bedroom Apartment (5 Adults)
          Stayed 1 night in January 2013

          Good, quite, family friedly service apartment”

          Nice and spacious rooms, good amenities

          We came to this hotel for a business trip for 7 people and got 2 rooms here at Fraser Suites. The rooms are well-equipped and confortble. It is located in Westlake and is within walking distance to to the beautiful lakes in the area. The price was really good.

          Reviewed January 24, 2013
          10.0
          Exceptional
          Rusmin
          Family with young children
          3 Bedroom Deluxe Apartment
          Stayed 1 night in July 2012

          Beautiful, clean and spacious apartment”

          Cleanliness and great location

          We stayed at Fraser Suites in the 3 bedroom apartment. The apartment was spacious and very clean. The kitchenette was fully equipped. The front staff was friendly and the check in was quick.The breakfast was good.

          Reviewed July 12, 2012
          10.0
          Exceptional
          Rusmin
          Family with young children
          1 Bedroom Deluxe Apartment
          Stayed 1 night in July 2012

          Clean and spacious apartment”

          Spacious and fully equipped apartment

          We stayed at Fraser Suites in 1 bedroom apartment. The bed was nice, just as we expected. The kitchen was fully equipped. If you run short of supplies, you can go to the supermarket just behind the apartment. Very convenient.

          Reviewed July 12, 2012
          9.0
          Exceptional
          Duc from France
          Family with young children
          3 Bedroom Deluxe Apartment
          Stayed 4 nights in July 2011

          Efficient service with a smile”

          Excellent service, great breakfast, fine rooms, grat exercise room

          we stayed 4 nights. the rooms are very comfortable. the decoration and facilities are first class. breakfast is quite a feat each morning. we always ate out but families who would like to cook would be delighted with the equipment. the exercise room and the swimming pool are wonderful. we would recommend this residence hotel to travelling families.

          Reviewed July 25, 2011
          6.0
          Gabrielle from New Zealand
          Business traveler
          Studio
          Stayed 4 nights in October 2018

          Bit old school”

          Some parts of the hotel are under renovation at the moment so a bit messy but doesn’t affect my stay much. Beautiful wooden furniture but room is a bit worn out and service is quite old school Vietnamese standard, which means it varies quite a bit too. They also charge heftily for laundry bag in the room if you need it to take with you.

          Reviewed October 21, 2018

          Dear Gabrielle, Thank you for your review on your recent stay at Fraser Suites Hanoi. We appreciate your kind understanding on our current renovation in our lobby and sincerely apologise for the inconsistent service standard. We will look into our lapses and work with our team members to improve our service standard. For the laundry bag, it is indeed chargeable at 67, 000 Vietnamese dong or nearly USD 3.00 nett, since our logo is delicately embroidered on the bag. We certainly look forward to another opportunity to welcome you again soon! Yours sincerely, Adrian Lee, General Manager.

          Responded October 24, 2018
          Fraser Suites Hanoi
          8.4
          Excellent
          Patrick from Switzerland
          Family with teens
          Studio
          Stayed 1 night in October 2018

          Excellent”

          Beautiful infrastructure, nicely designed and equiped suites (dark wood on the floor, spacious rooms), located in a fancy Hotels neighborhood... so a great start - Yet I experienced both very helpful but also the opposite (younger) Lobby personel - also I naively expected in a 5* place to get plates get cleared off the table once yaou are done but this was not the case during our stay (all tables, not only ours). Great potential, probably not fully utilzed.

          Reviewed October 20, 2018

          Dear Patrick, Thank you for your review on your stay at Fraser Suites Hanoi. We appreciate your positive comments on our well appointed and spacious apartment. Your compliments for our very helpful staff; Rose will be shared and she will be delighted that she made a difference. We sincerely apologise for not meeting your expectations on the services provided by our lobby and breakfast staff members. We will look into our lapses and work with our team members to improve our service standard. Kindly feel free to contact me directly on your next visit and we certainly look forward to another opportunity to welcome you and your family soon! Yours sincerely, Adrian Lee, General Manager.

          Responded October 24, 2018
          Fraser Suites Hanoi
          8.8
          Excellent
          JIWON
          Business traveler
          Studio
          Stayed 1 night in October 2018

          Very satisfied”

          I’ve been to Intercontinental which is very closed to Fraser Suites. I thought Intercontinental was the best, but Fraser suites toppped it. First of all the room was so clean, didnt smell at all. Also the guest service was good too. They gave an upgrade to the room, and let me extend check out time by 1 hour. Employees speak good English, and very nice to guests. Especially the employee named Henry gave me a good impression on the hotel with good service. I will definitely stay here again.

          Reviewed October 14, 2018

          Dear Jiwon, Many thanks for your wonderful review on your recent stay with us and we are glad that we exceed your expectations! We appreciate your kind compliments for our cleanliness, guest service and our staff's proficiency in English. Your compliment for Henry will be shared and a note of appreciation will be arranged for him! We certainly look forward to welcoming you again soon! Yours sincerely, Adrian Lee, General Manager.

          Responded October 24, 2018
          Fraser Suites Hanoi
          12345
          This is a popular property. Don't miss out!

          Back to search results

          Back to room choices

          |

          Dismiss

          Fraser Suites Hanoi
          |Excellent 8.6
          ×
          Check in. Step out.
          Experiences on Agoda. Because your room is just the beginning.

          • Excellent location
          • West Lake