Fraser Suites Hanoi
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 Fraser Suites Hanoi
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8.6
Excellent
/10
(319 reviews)See what guests said
See map
8.1
Excellent
Location rating score
Excellent location
Parking
FREE
  • Zo Project150 m
  • HanoiBoutique Tailoring210 m
  • L'Atelier240 m
  • Emporium Hanoi270 m
  • Pho Linh Temple280 m
  • Quang Ba Flower Market370 m
  • Module 7430 m
  • Bamboo Village Shop440 m
  • Lacquer and more480 m
  • Wood Plus Vietnam480 m
  • Free Wi-Fi

    Fraser Suites Hanoi

    51 Xuan Dieu Street, Quang An Ward, Tay Ho District, Hanoi, Vietnam - See map
    "We are local Hanoians that bounce between Sheraton, Hilton and Fraser Suites for "staycations." Previously, we have stayed in the 1-bedrooms which..."
    Michael - March 14, 2017
    Exceptional cleanliness
    9.1 rating for cleanliness
    Exceptional service
    9.0 rating for service
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    • Steamroom

    Property ranking|Compared to 6,380 Hanoi properties
    See all rankings
    Cleanliness score
    9.1/10
    Room comfort score
    8.7/10
    Room size
    97 sqm.
    Service score
    9.0/10
    Better than
    99
    %
    of Hanoi properties
    Better than
    99
    %
    of Hanoi properties
    Bigger than
    99
    %
    of Hanoi properties
    Better than
    97
    %
    of Hanoi properties
    Value for money8.4
    Distance to city center0.5 km
    Location rating8.1
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport7.0 km

    Rooms available at Fraser Suites Hanoi

    8.7
    Excellent
    Room comfort & quality
    3 Bedroom Deluxe Apartment
    3 Bedroom Deluxe Apartment
    ...
    • Room size: 125 m²/1345 ft²
    • Lake view
    • 1 king bed & 1 queen bed & ...
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    2 Bedroom Apartment Deluxe
    2 Bedroom Apartment Deluxe
    ...
    • Room size: 105 m²/1130 ft²
    • Lake view
    • 1 king bed & 2 single beds
    Enter dates to see prices
    Three Bedroom Apartment (6 Adults)
    Three Bedroom Apartment (6 Adults)
    ...
    • Room size: 125 m²/1345 ft²
    • Lake view
    • 1 king bed & 1 queen bed & ...
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    Studio
    Studio
    ...
    • Room size: 40 m²/431 ft²
    • Pool view
    • 1 queen bed
    Enter dates to see prices
    1 Bedroom Deluxe Apartment
    1 Bedroom Deluxe Apartment
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Three Bedroom Apartment (5 Adults)
    Three Bedroom Apartment (5 Adults)
    ...
    • Room size: 125 m²/1345 ft²
    • Lake view
    • 1 king bed & 1 queen bed & ...
    Enter dates to see prices
    2 Bedroom Apartment (4 Adults)
    2 Bedroom Apartment (4 Adults)
    ...
    • Room size: 105 m²/1130 ft²
    • Lake view
    • 1 king bed & 2 single beds
    Enter dates to see prices
    Run of House
    Run of House
    ...
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      room
      room
      ...
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        3 Bedroom Executive
        3 Bedroom Executive
        ...
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          What people love about Fraser Suites Hanoi

          • 8.8
            Excellent
            Location

            "With a gourmet supermarket located downstairs, coffee shop and a coupe of restaurants this makes a great base for exploring Hanoi."

            David

            |

            August 9, 2016

          • 9.2
            Exceptional
            Staff 

            "We felt so welcome once we step into Fraser Suites, the staff were friendly, helpful & informative."

            Elizabeth

            |

            January 4, 2017

          • 10.0
            Exceptional
            Staff 

            "Accomodation clean & roomy, staff very helpful, great pool, breakfast lovely."

            Megan

            |

            February 13, 2017

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          More about Fraser Suites Hanoi

          More about Fraser Suites Hanoi

          10.0
          Exceptional

          "Very clean, freindly staff, near airport, next to shopping m..."

          Jun K.

          |

          August 13, 2018

          An overview

          Show less

          What they offer

          9.2
          Exceptional
          Staff 

          "Had a great time in Fraiser Staffs are polite, considerate a..."

          Tak C.

          |

          September 15, 2016

          Read more reviews
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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          Vietnamese cuisine
          Vietnamese cuisine
          Ommani
          550 m Vietnamese
          Bang Lang
          1.5 km Vietnamese
          Quan Kien Passion Restaurant
          1.5 km Vietnamese
          American cuisine
          American cuisine
          Oven d'Or Restaurant
          190 m American, Asian, International
          Daluva Restaurant And Bar
          540 m American, Gluten Free, Mediterranean
          Linguini Fini
          600 m American, European, Italian
          Asian cuisine
          Asian cuisine
          India Palace
          140 m Asian, Indian, Vegetarian
          May Taste
          300 m Asian, Gluten Free, Vegan
          Sushi Dokoro Yutaka
          430 m Asian, Japanese, Sushi

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

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          Some helpful facts

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          Reviews of Fraser Suites Hanoi from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (319)Booking.com Reviews (102)
          8.6
          /
          10
          Cleanliness9.1
          Facilities8.7
          Location8.1
          Room comfort and quality8.7
          Service9.0
          Value for money8.4
          Rating
          9+ Exceptional (117)
          8-9 Excellent (61)
          7-8 Very Good (54)
          6-7 Good (18)
          <6 Below Expectation (16)
          Time of the year
          Mar - May (62)
          Jun - Aug (64)
          Sep - Nov (87)
          Dec - Feb (53)
          All guests (319)
          All room types
          All languages

          Show reviews that mention 

          Showing 266 verified guest comments
          12345
          10.0
          Exceptional
          Shawn from Vietnam
          Couple
          2 Bedroom Apartment Deluxe
          Stayed 2 nights in May 2019

          Great value”

          Will return

          Reviewed June 29, 2019

          Dear Shawn, Many thanks for your perfect rating and review on your stay with us at Fraser Suites Hanoi! We appreciate your kind comment and delighted that you will return to stay with us again! We certainly look forward to welcoming you again soonest possible! Yours sincerely, Adrian Lee, General Manager

          Responded June 30, 2019
          Fraser Suites Hanoi
          9.6
          Exceptional
          SUNYEONG from South Korea
          Family with young children
          Studio
          Stayed 3 nights in May 2019

          Definitely book again for the next trip👍🏻”

          It was a pleasant stay here in Fraser suites. They reply me very fast before I come to the hotel, and were very kind all the time. I checked in late (after midnight), but the staff Henry explains really well about the hotel facilities and apologized me about the welcome drink(We couldn’t have welcome drinks because it was too late). The residence was very clean and quiet and all the staffs were very very extra kind and friendly. We got room upgrade(studio to 3 room), and the hotel has sauna, stunning outside swimming pool, fitness, sauna, indoor play for children. My baby loved the places, especially the swimming pool and the indoor play. I absolutely recommend the place who travels with children and who wants a clean and quiet place to stay. Near the hoankiem lake is too crowded, but this place neat the west lake is calm and clean. I will book this residence again for the next trip.

          Reviewed May 08, 2019

          Dear SUNYEONG, Many thanks for your wonderful review and high rating provided on your recent stay at Fraser Suites Hanoi! We are delighted that you and your family enjoyed your stay and like our facilities! Many thanks for your compliments on our high standard of clealiness, and our kind and friendly staff! Most of all, we appreciate your recommendation for others to stay with us! Thank you for your desire to book with us agin and meanwhile, we certainly look forward to welcome you and your family again soonest possible! Yours sincerely, Adrian Lee, General Manager.

          Responded May 08, 2019
          Fraser Suites Hanoi
          8.4
          Excellent
          Yew from Singapore
          Family with teens
          2 Bedroom Apartment (4 Adults)
          Stayed 5 nights in March 2019

          Value for money & good customer service ”

          The service apartment has good design and is spacious for a family of four adults. We felt like bing at home. Staff made efforts in giving good customer service. Communication in English could be improved to avoid miss understanding especially in transport arrangement.

          Reviewed March 21, 2019

          Dear Yew, Thank you for your effort in providing us your review on your recent stay with us. We are glad that you like our spacious apartment unit and it has made you felt at home! We appreciate your compliment for our staff providing good customer service! With regards to the transport arrangement, we sincerely apologise for the lapse in the communication. We thank you for your kind understanding on this matter and meanwhile, we certainly look forward to welcoming you and your family again in the near future! Yours sincerely, Adrian Lee, General Manager.

          Responded March 23, 2019
          Fraser Suites Hanoi
          9.6
          Exceptional
          Daniel from Canada
          Business traveler
          Studio
          Stayed 1 night in June 2019

          Humongous rooms”

          Fabulous value, humongous room, giant apartment. Great facilities.

          Reviewed June 13, 2019

          Dear Daniel, Many thanks for your wonderful review and high rating provided for us on your recent stay at Fraser Suites Hanoi! We appreciate your kind comments and delighted that you enjoy the spacious apartment, great facilities and fabulous value! We certainly look forward to welcome you back again soonest possible! Yours sincerely, Adrian Lee, General Manager.

          Responded June 13, 2019
          Fraser Suites Hanoi
          8.0
          Excellent
          Chua from Singapore
          Family with young children
          Studio
          Stayed 4 nights in December 2016

          Great value for money”

          Friendly and prompt service with a couple of restaurants within walking distance. Clean rooms and good facilities. It is however located a distance from Hanoi Old Quarter. There is a small shopping centre next to the hotel. Overall a very pleasant stay.

          Reviewed December 16, 2016
          8.0
          Excellent
          Keith from Canada
          Business traveler
          Studio
          Stayed 1 night in November 2016

          Top service and rooms”

          Excellent rooms, good service, and located in a busy part of Tay Ho with tons of restaurants and cafes etc. Quite congested in this region, so if you plan to go to Hoan Kiem or other areas of HN count on a 30 min taxi! Fantastic breakfast, good gym, and also good for kids

          Reviewed November 25, 2016
          9.2
          Exceptional
          Sy from Hong Kong
          Business traveler
          Studio
          Stayed 3 nights in September 2016

          The restaurant will resume very soon! Keep going!”

          They are maintaining the restaurant in my last 2 stays. It's happy to see it gonna resume end of my last trip. Looking forward to have meal at there again! One pt to mention, the quality of their toothbrush is really bad. Suggest to bring our own

          Reviewed September 26, 2016
          8.8
          Excellent
          David from United Kingdom
          Solo traveler
          1 Bedroom Deluxe Apartment
          Stayed 3 nights in May 2016

          Great Location ”

          With a gourmet supermarket located downstairs, coffee shop and a coupe of restaurants this makes a great base for exploring Hanoi. A short walk from the Lake and some great bars and restaurants. I would stay here again.

          Reviewed August 09, 2016
          9.6
          Exceptional
          PANKAJ from India
          Business traveler
          Studio
          Stayed 7 nights in July 2016

          Impeccable, Better than 5 star hotels”

          Amazing serviced apartments, big rooms, you really get your own space like your home with a drawing room, bed room, fully equipped kitchen and service of a 5 star hotel. Not sure why we choose a small room in a 5 star hotel when we can get our own apartment with same service and cheaper price. Super clean, very friendly and helpful staff, daily room service, free breakfast, free shuttle to tourist area, and attached to a small shopping complex, what else we need for our travel. Definitely recommended for both business and leisure travellers. Excellent location along westlake, lots of restaurants at walking distance. You won't go wrong with this.

          Reviewed July 29, 2016
          8.8
          Excellent
          Keith from Canada
          Business traveler
          Studio
          Stayed 3 nights in March 2016

          Very nice hotel”

          If they have a deal on, I stay here...both on holiday with family or on business. rooms are modern, we have been upgraded at times, location works well (if you want to be in West Lake) and staff are helpful. Very Japanese oriented, which means they tend to stay on top of the little things. Breakfast buffet is excellent.

          Reviewed July 01, 2016
          9.3
          Exceptional
          Sy from Hong Kong
          Business traveler
          Studio
          Stayed 3 nights in March 2016

          another cosy hotel at west lake area”

          supermarket and foods just down stair, room is cosy

          room is so cosy. i like the wooden floor for bed rm area and stone for living room area. wifi is gd. washing machine is available so that i can clean my dirty cloth after workout in the morning. supermarket is next at downstair. it is super easy to get food and any daily necessary. staffs are nice also!

          Reviewed March 24, 2016
          8.7
          Excellent
          Keith from Canada
          Family with young children
          1 Bedroom Deluxe Apartment
          Stayed 3 nights in May 2015

          Great with families and good location”

          Pool, location, staff

          All good here. They upgraded our room to a 3 bedroom suite, but even with the original purchase I think we would be impressed with the staff, the location and the quality of the rooms. Excelent pool, and pretty good breakfast too. Kids play room also a plus.

          Reviewed October 19, 2015
          8.0
          Excellent
          Jeremy from Singapore
          Family with young children
          1 Bedroom Deluxe Apartment
          Stayed 2 nights in November 2013

          Great hotel for family with young kids”

          Location, large rooms and service

          Hotel is perfect for family with young children as the rooms were large and spacious so kids could run around. There's an outdoor and indoor kids play area and a nice swimming pool. Most of the staff spoke English and were very helpful. Location was great too being next to a mall which had a supermarket.

          Reviewed November 13, 2013
          9.7
          Exceptional
          Palit from Thailand
          Business traveler
          Three Bedroom Apartment (5 Adults)
          Stayed 1 night in January 2013

          Good, quite, family friedly service apartment”

          Nice and spacious rooms, good amenities

          We came to this hotel for a business trip for 7 people and got 2 rooms here at Fraser Suites. The rooms are well-equipped and confortble. It is located in Westlake and is within walking distance to to the beautiful lakes in the area. The price was really good.

          Reviewed January 24, 2013
          10.0
          Exceptional
          Rusmin
          Family with young children
          3 Bedroom Deluxe Apartment
          Stayed 1 night in July 2012

          Beautiful, clean and spacious apartment”

          Cleanliness and great location

          We stayed at Fraser Suites in the 3 bedroom apartment. The apartment was spacious and very clean. The kitchenette was fully equipped. The front staff was friendly and the check in was quick.The breakfast was good.

          Reviewed July 12, 2012
          10.0
          Exceptional
          Rusmin
          Family with young children
          1 Bedroom Deluxe Apartment
          Stayed 1 night in July 2012

          Clean and spacious apartment”

          Spacious and fully equipped apartment

          We stayed at Fraser Suites in 1 bedroom apartment. The bed was nice, just as we expected. The kitchen was fully equipped. If you run short of supplies, you can go to the supermarket just behind the apartment. Very convenient.

          Reviewed July 12, 2012
          9.0
          Exceptional
          Duc from France
          Family with young children
          3 Bedroom Deluxe Apartment
          Stayed 4 nights in July 2011

          Efficient service with a smile”

          Excellent service, great breakfast, fine rooms, grat exercise room

          we stayed 4 nights. the rooms are very comfortable. the decoration and facilities are first class. breakfast is quite a feat each morning. we always ate out but families who would like to cook would be delighted with the equipment. the exercise room and the swimming pool are wonderful. we would recommend this residence hotel to travelling families.

          Reviewed July 25, 2011
          5.2
          SUN from Vietnam
          Family with young children
          Three Bedroom Apartment (6 Adults)
          Stayed 2 nights in December 2018

          never recommend for family ”

          location : around hotel the street not clean and narrow can not walk around. front of hotel entrance car parking is not convenient at all and one way. front hotel entrance there are small pond but smelling of waste water. on Sunday morning do not serving breakfast at hotel and instead introduce lousy restaurant near to hotel not convenient and no good food at all. bath room shower was out of order ( later on fixed) and direction of shower can not be adjusted. breakfast is less than 4 star hotel standard. play room for children all instruments no batteries at all and not working at all. really many area lack of detailed attentions of facilities.

          Reviewed December 28, 2018

          Dear SUN, Thank you for your review on your recent stay at Fraser Suites Hanoi. We are indeed very concerned on the experiences of your stay and sincerely apologized for not meeting your expectations. Rest assured that that this is not the usual standard which our guests receive at Fraser Suites. We will look into our lapses and improve them. Meanwhile, we certainly look forward to another opportunity to accommodate you and your family, and ensure that you have a much better experience with us on your next stay! Yours sincerely, Adrian Lee, General Manager.

          Responded January 13, 2019
          Fraser Suites Hanoi
          4.8
          SUN from Vietnam
          Family with young children
          Three Bedroom Apartment (6 Adults)
          Stayed 1 night in December 2018

          no good at all”

          the road to lobby one way and front of lobby narrow can not not parking. in front of hotel small dirty pond but smelling a lot. Sunday morning no service breakfast at hotel , instead invite to outside lousy restaurant for breakfast. bath room shower is out of order and shower can not be adjusted shower direction and height. location is poor out side street very dirty and the road also narrow to approach. breakfast food is just plain like 3 star hotel buffet breakfast. play room for children , all instruments no batteries, not working at all.

          Reviewed December 26, 2018

          Dear SUN, Thank you for your review on your recent stay at Fraser Suites Hanoi. We are indeed very concerned on the experiences of your stay and sincerely apologized for not meeting your expectations. Rest assured that that this is not the usual standard which our guests receive at Fraser Suites. We will look into our lapses and improve them. Meanwhile, we certainly look forward to another opportunity to accommodate you and your family, and ensure that you have a much better experience with us on your next stay! Yours sincerely, Adrian Lee, General Manager.

          Responded January 13, 2019
          Fraser Suites Hanoi
          6.0
          Gabrielle from New Zealand
          Business traveler
          Studio
          Stayed 4 nights in October 2018

          Bit old school”

          Some parts of the hotel are under renovation at the moment so a bit messy but doesn’t affect my stay much. Beautiful wooden furniture but room is a bit worn out and service is quite old school Vietnamese standard, which means it varies quite a bit too. They also charge heftily for laundry bag in the room if you need it to take with you.

          Reviewed October 21, 2018

          Dear Gabrielle, Thank you for your review on your recent stay at Fraser Suites Hanoi. We appreciate your kind understanding on our current renovation in our lobby and sincerely apologise for the inconsistent service standard. We will look into our lapses and work with our team members to improve our service standard. For the laundry bag, it is indeed chargeable at 67, 000 Vietnamese dong or nearly USD 3.00 nett, since our logo is delicately embroidered on the bag. We certainly look forward to another opportunity to welcome you again soon! Yours sincerely, Adrian Lee, General Manager.

          Responded October 24, 2018
          Fraser Suites Hanoi
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          |Excellent 8.6
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          • Excellent location
          • West Lake