Fraser Suites Queens Gate
 Fraser Suites Queens Gate
 Fraser Suites Queens Gate
 Fraser Suites Queens Gate
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8.4
Excellent
/10
(193 reviews)See what guests said
See map
9.2
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • Crafts Council Gallery Shop/Victoria & Albert Museum Shop30 m
  • Embassy of the Republic of Yemen140 m
  • Gloucester Road Tube Station210 m
  • Ciné Lumière280 m
  • Natural History Museum300 m
  • St. Augustine Queens Gate330 m
  • Royal Thai Embassy340 m
  • Bangladesh High Commission340 m
  • Christie's South Kensington400 m
  • Handford Wines400 m
  • Free Wi-Fi

    Fraser Suites Queens Gate

    39B Queensgate Gardens, Chelsea, London, United Kingdom - See map
    "Rooms comfortable."
    alan - December 2, 2018
    Exceptional reputation
    Recommended by 91% of guests
    Excellent cleanliness
    8.8 rating for cleanliness
    • 210 meters to public transportation

    • Located in heart of London

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!

    Last booked 5 hours ago

    Property ranking|Compared to 25,705 London properties
    See all rankings
    Value for money score
    8.2/10
    Location score
    9.2/10
    Service score
    8.3/10
    Cleanliness score
    8.8/10
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Better than
    99
    %
    of London properties
    Value for money8.2
    Location rating9.2
    Nearest airportLondon City Airport (LCY)
    Distance to airport15.9 km

    Rooms available at Fraser Suites Queens Gate

    8.5
    Excellent
    Room comfort & quality
    1 Bedroom Executive Apartment
    1 Bedroom Executive Apartment
    ...
    • Room size: 48 m²/517 ft²
    • Non-smoking
    • 1 queen bed and 1 sofa bed
    Enter dates to see prices
    Studio Executive
    Studio Executive
    ...
    • Room size: 36 m²/388 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    studio deluxe
    studio deluxe
    ...
    • Room size: 31 m²/334 ft²
    • Separate shower/bathtub
    • 1 double bed
    Enter dates to see prices
    1 Bedroom Deluxe Apartment
    1 Bedroom Deluxe Apartment
    ...
    • Room size: 40 m²/431 ft²
    • Kitchenette
    • 1 queen bed
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Executive Double
    Executive Double
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    studio standard
    studio standard
    ...
      Enter dates to see prices
      Apartment 1 bedroom
      Apartment 1 bedroom
      ...
        Enter dates to see prices
        One-Bedroom Apartment (4 Adults)
        One-Bedroom Apartment (4 Adults)
        ...
        • Kitchenette
        • 1 double bed and 1 sofa bed
        Enter dates to see prices
        Deluxe Double
        Deluxe Double
        ...
        • Separate shower/bathtub
        Enter dates to see prices

        What people love about Fraser Suites Queens Gate

        • 9.2
          Exceptional

          "Vijay made our stay a very pleasant one."

          HUSSIAN

          |

          January 7, 2018

        • 9.2
          Exceptional
          Location

          "Fantastic hotel with great location."

          Minnie

          |

          May 9, 2018

        • 9.2
          Exceptional
          Staff 

          "Brilliant and helpful staff (a big shout out to Thomas, who is very helpful)."

          Miranda M.

          |

          March 19, 2017

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        More about Fraser Suites Queens Gate

        More about Fraser Suites Queens Gate

        8.4
        Excellent

        "Overall great location and good standards"

        Eng G.

        |

        September 21, 2018

        An overview

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        What they offer

        9.2
        Exceptional

        "Great place to stay."

        ADOLFO J.

        |

        October 16, 2017

        Read more reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What to eat nearby

        British cuisine
        British cuisine
        Scoff & Banter Kensington
        80 m British, European, Gluten Free
        The Jam Cupboard
        150 m British, European
        Polo Bar Kensington
        160 m British, European
        American cuisine
        American cuisine
        Byron Gloucester Road
        200 m American
        The Diner
        210 m American, Diner
        Steak & Co
        250 m American, British, European
        European cuisine
        European cuisine
        Olives Restaurant
        210 m European, Gluten Free, Italian
        Nando's - Gloucester Road
        240 m European, Portuguese
        Wildwood
        260 m European, Italian, Pizza

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Property's guest policies

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        Some helpful facts

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        Reviews of Fraser Suites Queens Gate from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (193)Booking.com Reviews (995)
        8.4
        /
        10
        Cleanliness8.8
        Facilities8.0
        Location9.2
        Room comfort and quality8.5
        Service8.3
        Value for money8.2
        Rating
        9+ Exceptional (43)
        8-9 Excellent (33)
        7-8 Very Good (35)
        6-7 Good (13)
        <6 Below Expectation (8)
        Time of the year
        Mar - May (39)
        Jun - Aug (24)
        Sep - Nov (37)
        Dec - Feb (32)
        All languages
        All guests (193)
        All room types

        Show reviews that mention 

        Showing 132 verified guest comments
        12345
        5.6
        Yi from Hong Kong
        Family with young children
        One-Bedroom Apartment (4 Adults)
        Stayed 3 nights in July 2019

        Unpleasant stay”

        We had one bedroom for a family of 4 with 2 young children. There is one double/queen (?) upstairs with bed spring not levelled, and downstairs has a sofa bed which makes so much squeeky spring sound every time you move. Both bed very uncomfortable to sleep on and way too small for a family if your children are older. Check in stafff (lady) was lovely, but male staff with glasses was not very pleasant, taking over 10 minutes to get our luggages from storage, he seems to be doing nothing much else, and even got a luggage out for another person who asked 5 minutes after us, but not mine!! He was just waiting for a junior person to handle it when I was waiting with 2 kids. One of my pillow had a huge blood stain on a pillow but not on pillow cover. absolutely disgusting. Location is great with easy taxi/uber.

        Reviewed July 13, 2019
        8.4
        Excellent
        alan from United States
        Business traveler
        Studio Executive
        Stayed 2 nights in June 2018

        Short walk from Gloucester Rd Tube Station, very nice and comfortable”

        You will like it. Breakfast is simple, limited offering but tasty. Staff OK. Surrounded by shops to change money, buy groceries, lots of restaurants etc. Rooms comfortable. Showers can be a bit tricky until you get used to controls. Nice kitchenettes.

        Reviewed December 02, 2018

        Dear Alan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vijay - Front Office Manager

        Responded January 10, 2019
        Fraser Suites Queens Gate
        8.4
        Excellent
        kanchanit from Thailand
        Family with teens
        1 Bedroom Executive Apartment
        Stayed 4 nights in September 2017

        Overalll is great except room located on the LG floor. ”

        I requested the high floor when I had booked for the room. If I was known that I would been assigned to stay in the lower ground floor, I won't select this property. The reception said high floor, we are assigning for the long stay only. However. There is 5 floors totally, I don't think you are all booked for long stay guests. Moreover, I had stayed for 4 nights, I deserved better favor from the hotel management. I decided I won't repeat this property in the future.

        Reviewed October 07, 2017

        Dear Kanchanit, Thank you for taking the time to share your feedback. Unfortunately, we cannot guarantee allocation in regards to floor wise. We hope to welcome you back to our hotel very soon! Sincerely, Vijay - Front Office Manager

        Responded October 09, 2017
        Fraser Suites Queens Gate
        9.2
        Exceptional
        Miranda from China
        Business traveler
        1 Bedroom Executive Apartment
        Stayed 4 nights in March 2017

        Fabulous staff, lovely room”

        This is my second stay at the Fraser Suites Queens Gate. Brilliant and helpful staff (a big shout out to Thomas, who is very helpful). The room is spacious and comfortable. Will no doubt come back again on my next London trip.

        Reviewed March 19, 2017
        9.6
        Exceptional
        Miranda from China
        Business traveler
        1 Bedroom Executive Apartment
        Stayed 6 nights in January 2017

        Lovely room and great location”

        I had the executive one-bedroom and the room had a great rooftop terrace. Fabulous location, as it is 2-minute from the Gloucester Road tube station. The radiator was not working but it wasn't too cold after all.

        Reviewed January 18, 2017
        10.0
        Exceptional
        Margaret from Philippines
        Family with teens
        1 Bedroom Executive Apartment
        Stayed 4 nights in November 2016

        Excellent location and value for money for a long staying family of 4”

        Located 4 minutes walking distance away from Gloucester Underground Station, Tesco Express and Waitrose for convenient grocery shopping, and a foreign exchange kiosk. Note - do NOT go to the foreign exchange kiosk on the corner of Gloucester Road and Cromwell. They charge commission when you exchange money so you can easy lose US$100 for every US$600 you exchange. Instead, go to the foreign exchange on Gloucester corner Courtfield road, right beside the Gloucester station. They do not charge commission there. And if you are to take a quick visit to Paris as what we did, Fraser will hold your luggage for a fee until you come back. We absolutely love the place! Such convenience and the staff are very friendly.

        Reviewed December 01, 2016
        10.0
        Exceptional
        LOKE from Singapore
        Family with teens
        Stayed 8 nights in December 2015

        Excellent experience staying in Fraser Suites Queens Gate.”

        Every staff in teh hotel are very cheerful throughout our day. Their knowledge of London is really excellent and are always ready to help all the way. They even go all out to assist us in our needs. We will visit London again, for the experience we gain at Fraser Suites Queens Gate. also to mention the wonderful Hotel's cab driver Mr Mohamad. Thank you to all.

        Reviewed June 18, 2016
        9.2
        Exceptional
        Lai from Singapore
        Family with teens
        1 Bedroom Executive Apartment
        Stayed 3 nights in June 2016

        Convenient location, quiet neighborhood with good food ”

        Easy access from airport, to train stations and major attractions as well as free museums. Nice neighborhood with many restaurants and cafes nearby. Was upgraded to 2 bedroom, clean and very comfortable. Cheaper to book nearer the date on Fraser's own website but agoda honours the best price guarantee.

        Reviewed June 15, 2016
        8.3
        Excellent
        Liew from Singapore
        Family with teens
        Stayed 7 nights in May 2015

        Excellent location”

        The location is of course the main draw for me. It's 2 minutes walk to the Gloucester station. Being on the Piccadilly line it's handy for heathrow as well as the west end theaters.

        Very friendly and efficient staff. Room neat and very clean. Toiletries by L'occitane were much appreciated. The mini kitchen is well equipped so we had most of our breakfasts self catered. There is laundry self servos as well. On the whole I was happy with my stay and would consider a repeat in future.

        Reviewed June 16, 2015
        9.3
        Exceptional
        sharman from Malaysia
        Family with young children
        Stayed 4 nights in April 2015

        great location and room”

        staff performance, location and good size room

        it was fantastic, the staff was helpful. The room was big, our family of 4 was very comfortable. sofa bed was great too... location is fantastic, with a tube station less than 3 minutes walk away. Food was easily available... will definately come back

        Reviewed April 14, 2015
        9.7
        Exceptional
        Melvin from Indonesia
        Family with teens
        Studio Executive
        Stayed 16 nights in January 2010

        Fraser Place Queens Gate Executive Studio Room”

        -Nicely refurnished luxury apartment -Big Room (40m2) can fit 6 people. -Kitchenette. -Triple heater and hot water available in room. -Sofa bed to accommodate more people. -Bath Tub -Daily maid service (exclude weekends) -Very Clean. -Great location, just a short walk to shopping districts, museums, historical place, hyde park. -2 mins walk from gluocester train station. -Good breakfast
        -Old 90s TV (maybe just in my room, but i don't know) -Price a bit expensive

        Overall i could not complain of my stay in Fraser Gate Queens Place Kensington London. I stayed there for 17 days in an executive studio room. It was nicely designed and decorated and they have all good fasilities available. No problem with hot water as some people has reviewed here. nice and welcoming receptionists. Great locations in london can easily be reach from this hotel. For my next trip to london I would stay there again for sure.

        Reviewed January 21, 2010
        4.8
        Sheetal from India
        Couple
        Studio Executive
        Stayed 6 nights in May 2019

        the upkeep of the place is terrible. peeling plaster, unclean rooms, poor breakfast”

        the only thing good is that it's situated very centrally to a metro and lots of food places. else a complete miss

        Reviewed May 28, 2019
        8.4
        Excellent
        Eng from Malaysia
        Family with teens
        One-Bedroom Apartment (4 Adults)
        Stayed 1 night in September 2018

        Brilliant Suite but a bit dated”

        Overall great location and good standards

        Reviewed September 21, 2018

        Dear Eng, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vijay - Front Office Manager

        Responded November 05, 2018
        Fraser Suites Queens Gate
        7.6
        Very good
        Sulaksana from Thailand
        Business traveler
        1 Bedroom Executive Apartment
        Stayed 7 nights in April 2018

        unbelievable bad experience”

        the worst experience since i have been a returning customer for this hotel for more than 3 years with hundreds of recommendation to friends. booked for 7 nights but asked for a room change cause it is the farthest from the lift and ibhave knee pain pronlem, from the first day, have been waiting for 3 full days, have been asked to check the availability for morning and evening everday and finally,there is a room but i have to pay GBP 30 for a room change. i refused to pay so have been asked to wait and check again in the morning. i paid app. GBP 250/night but still want to charge GBP30 to change to the same type of room but closer to the lift.

        Reviewed April 27, 2018

        Dear Sulaksana, Thank you for the feedback and I am glad that all confusion was sorted and we really appreciate your continued patronage with us at Fraser Suites Queens Gate, London. Sincerely, Vijay - Front Office Manager

        Responded November 05, 2018
        Fraser Suites Queens Gate
        7.6
        Very good
        Sulaksana from Thailand
        Business traveler
        1 Bedroom Executive Apartment
        Stayed 3 nights in April 2018

        Unbelievable bad experience”

        Booked for 1BR Exe for 7 night but got a room at the farthest from a lift, so i asked for a room change because I have knee pain problem & keep checking for 3 days, still no room until today, there is a room with a charge for a room change at GBP 30. No room to move during the day for 3 days but there is a room to move at night when there is a charge at GBP 30, unbelievable service, although I am a returning customer for over 3 years and a member of the fraserworld club.

        Reviewed April 27, 2018

        Dear Sulaksana, Thank you for the feedback and I am glad that all confusion was sorted and we really appreciate your continued patronage with us at Fraser Suites Queens Gate, London. Sincerely, Vijay - Front Office Manager

        Responded November 05, 2018
        Fraser Suites Queens Gate
        8.0
        Excellent
        faisal from Oman
        Family with young children
        Stayed 3 nights in April 2018

        Very good”

        Nice location near hyde park and harrods Quiet neighborhood and its near to metro stations and texso supermarket. Friendly staff can give you advice all the time Room has AC and has double glass to make your staying out of noise.

        Reviewed April 24, 2018

        Dear Faisal, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vijay - Front Office Manager

        Responded November 05, 2018
        Fraser Suites Queens Gate
        9.2
        Exceptional
        HUSSIAN from Malaysia
        Family with young children
        Stayed 1 night in December 2017

        Manager VIJAY and Housekeeper FLORIKA is remarkable!!”

        We checked in on 23 dec 2017 and checked out on the 27th for Paris. We had intended in our original plan to try out another serviced apartment upon our return on 2 Jan 2018, but due to the excellent, warm and very thoughtful professional service by the hotel's manager Mr.Vijay, we weren't hesitate to return and extended our stay from 2 Jan to 6th Jan 2018. Mr.Vijay made our stay a very pleasant one. We had an infant with us, he made sure our room were given promptly and conveniently. The rooms were fully booked so we were given a room upgrade as Mr.Vijay had very thoughtfully considered our infant's comfort. He helped us with useful information on route and getting around with public transport. Another remarkable service which deserves applaud is Ms.Florika, she was verry thoughtful in making sure we had what we needed more than what was provided for, and constantly checking our needs to be replenished. She provided excellent cleaning and greeted guests with warm smile

        Reviewed January 07, 2018

        Dear Hussain, Thank you so much for your fantastic feedback. You made us blush. We are absolutely delighted to hear you enjoyed your stay at Fraser Suites Queens Gate and I am particularly grateful for mentioning our staff. Vijay and Florica are thrilled with their mention and we all are always pleased and proud to read about our good service and happy guests. Thanks once again and we can't wait to welcome you back soon. Sincerely, Bobby B - General Manager

        Responded January 20, 2018
        Fraser Suites Queens Gate
        7.2
        Very good
        Kai from Malaysia
        Family with young children
        Studio Executive
        Stayed 3 nights in December 2017

        Very good”

        The room is spacious and updated. However, the shower seems to have issue that can’t be fixed although the maintenance guy came. Air conditioning was not working exactly well but still bearable when you open the windows. Toilets amenities wasn’t as complete as I have seen in others hotels with same grade. The dryer doesn’t seem to work but still manage to use the public access one located in lower ground. Don’t know is it because of New Year’s Eve, housekeeping was off for the night and we have to survive the night without a duvet after my baby accidentally puked on it. Hotel only managed to give us two bedsheets and one towel when we requested to change our duvet. Overall, the stay is satisfactory but with the price charged, I think it can be a lot more better.

        Reviewed January 03, 2018

        Dear Kai, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please do not hesitate to contact us on your next visit, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Vijay - Front Office Manager

        Responded January 19, 2018
        Fraser Suites Queens Gate
        9.2
        Exceptional
        Amandeep from United States
        Family with young children
        1 Bedroom Executive Apartment
        Stayed 6 nights in November 2017

        Exceptional”

        Excellent staff...very accomodating from the get go through the end of our stay..rooms were well equipped as well..excellent location..minutes from gloucester road station and several local attractions in kensington.. 2 minor cons..no ramp to enter the building, so we had to pick up our strollers each time we exited or returned to the hotel..breakfast options were not great, and were repetitive..

        Reviewed November 21, 2017

        Dear Amandeep, Thank you for the great review of our hotel! We are glad that you and your lovely young family enjoyed the sta. It was our pleasure to have served your family here and hope to see you again very soon. Sincerely, Vijay - Front Office Manager

        Responded November 22, 2017
        Fraser Suites Queens Gate
        9.2
        Exceptional
        Cheuk from United Kingdom
        Family with young children
        Studio Executive
        Stayed 1 night in August 2017

        Great location, professional, helpful and friendly. Good facilities in the room. ”

        Minutes away from Gloucester Road station, shops, cafes and restaurants. Short walk from the Natural History Museum and Science Museum. My 4-year-old scootered to Hyde Park/Kensington Gardens with ease and it was just 3-4 bus stops away from High Street Kensington. We had a room in the basement right by Crompton Road while there was some noise during the night we didn't have any problem sleeping. The Executive Studio we stayed in was very spacious and had all the crockery we needed in the small pantry, plus a small fridge and a washer dryer. Very spacious bathroom too. It was serviced everyday and quite clean. The manager and front desk staff were always very friendly and helpful. Would definitely recommend staying there and would stay there again myself.

        Reviewed August 08, 2017

        Dear Cheuk, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Vijay - Front Office Manager

        Responded August 10, 2017
        Fraser Suites Queens Gate
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        Fraser Suites Queens Gate
        |Excellent 8.4
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        • Exceptional location
        • Buckingham Palace
        • Gloucester Road Tube Station is within 0.21 km