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Freshfields Hotel
Freshfields Hotel
Freshfields Hotel
Freshfields Hotel
Freshfields Hotel
Freshfields Hotel
Freshfields Hotel

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8.1

Excellent

4,682 reviews

4,682 reviews

Housekeeping13
Breakfast11
View10
See map

7.5

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Rainbow Village Taichung 2.1 km
Tunghai University 5.0 km
National Taichung Theater 6.0 km
National Taiwan Museum of Fine Arts 7.5 km
National Museum of Natural Science 8.2 km
PaoChueh Temple 10.3 km
Maple Garden 13.8 km
921 Earthquake Museum of Taiwan 15.3 km
Gaomei Wetland 15.5 km
Lavender Cottage 25.1 km
Nearby landmarks
Caihongjuan Village 1.2 km
Rainbow Military Housing 1.9 km
Rainbow Village Taichung 2.1 km
Taichung Rainbow Village 2.2 km
Dadu Zhichang Night Market 2.3 km
Chenggong 2.5 km
Zhuifeng Station 2.6 km
Ju Kui Western-Style House 3.0 km
Wuri Lin Shin Hospital 3.1 km
Rosso Go Karting Track 3.5 km

Freshfields Hotel

NO.2, Wen-Quan Road, Wuri District, Taichung, Taiwan, 41450 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Wuri District part of Taichung, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Rainbow Village Taichung. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Front desk [24-hour]

Excellent breakfast

Excellent view

Free Wi-Fi in all rooms!

Hot tub

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Important announcement -- "Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information."
Announcements by hotel (3)
Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Luggage storage

Kids club

Fitness center

Cash withdrawal

Car power charging station

This property is in high demand!

12 travelers have booked today.

Value for money8.0
Location rating7.5
Nearest airportTaichung Airport (RMQ)
Distance to airport13.1 km

Rooms available at Freshfields Hotel

Excellent
Room comfort & quality

8.5

Standard Double Room
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 1 queen bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Superior Twin Room
...
  • Room size: 53 m²/570 ft²
  • Mountain view
  • 2 queen beds
Enter dates to see prices
Deluxe Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Quadruple Room
...
  • Room size: 53 m²/570 ft²
  • Mountain view
  • 2 queen beds
Enter dates to see prices
Twin Room with Shower
...
  • Room size: 20 m²/215 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Standard Quadruple Room
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Freshfields Hotel?

Check-in is from 04:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Freshfields Hotel?

For those who wish to drive their own cars, Freshfields Hotel has a car park that's close to the hotel. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Taichung with private transportation, the hotel can arrange both taxis or car rental.

What are my dining options at Freshfields Hotel?

Freshfields Hotel features an on-site restaurant for your dining convenience. Meals served include breakfast and dinner. You can pick and choose from a wide array of cuisines including Chinese and western. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Freshfields Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and engagements can be hosted at Freshfields Hotel. Small or intimate events like birthday parties can also be accomodated.

Can business events be hosted at Freshfields Hotel?

On-site venues and convenient event services make Freshfields Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate you and your guests. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Freshfields Hotel?

Freshfields Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Freshfields Hotel?

The closest train, metro, or bus station is Chenggong, 2.4 km away from Freshfields Hotel.

What restaurants are nearby Freshfields Hotel?

Freshfields Hotel’s neighborhood is Wuri District which includes popular restaurants such as Freshfields-Japanese Restaurant, Freshfields-Seasons Restaurant and Marugame Seimen - Taichung Gaotie.

What are popular attractions near Freshfields Hotel?

Freshfields Hotel’s location in the Wuri District neighborhood makes it close to famous attractions including Ju Kui Western-Style House, Greater Taichung International Expo Center and CartonKing Creative Park, WuRi.

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See map

Explore the neighborhood

What people love about Freshfields Hotel

  • 7.2

    Very good

    "Quiet and nice place for family."

    Michelle

    |

    November 3, 2021

  • 10

    Exceptional

    "Great place to stay, I will definitely be visiting again."

    jimi

    |

    October 5, 2021

  • 10

    Exceptional

    "This place was great for my kids (1 and 7 years old)."

    Yao-Jan

    |

    May 3, 2021

Property ranking|Compared to 986 Taichung properties
See all rankings
Room comfort score
8.6/10
Room size
46 sqm.
Cleanliness score
8.4/10
Service score
8.5/10
Better than
97
%
of Taichung properties
Bigger than
93
%
of Taichung properties
Better than
79
%
of Taichung properties
Better than
78
%
of Taichung properties
Overall rating:

8.1

Excellent
4,682 reviews
Cleanliness
8.4
Facilities
8.4
Location
7.5
Read all reviews >
What travelers say they love:
Clean outdoor public hot spring pools.
YU from Hong Kong SAR, China
Family with older children
More about Freshfields Hotel

More about Freshfields Hotel

Freshfields Hotel

Wake up to the wonder of Taichung with a stay at Freshfields Hotel, located only minutes from the heart of the city. Sampling the authentic culture of Taichung is easy with a stay at Freshfields Hotel, just 2.0 km from Rainbow Village Taichung.
The facilities and services provided by Freshfields Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi and car hire services to help you get to where you want to go in Taichung. Parking is available and free, provided by the hotel for guests with their own transportation.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service and luggage storage. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Freshfields Hotel. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Freshfields Hotel include rooms with separate living room and balcony or terrace. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Light snacking is available day or night with the hotel's vending machines.
To fill your days, be sure to check out the fantastic facilities offered at Freshfields Hotel. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Around the property

There are many attractions to discover within close proximity to Freshfields Hotel. Engage in the city's best art at National Museum of Natural Science located 8.2 km away, where you can learn about the local art scene and buy original works. One of the city's most iconic and famous buildings is National Taichung Theater, located 6.0 km away.


Reasons to stay here

Past guests rate facilities here higher than 88% of the city's accommodation.
This hotel's food and dining score higher than 97% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 96% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Breakfast

14 mentions

Food & Dining

10 mentions

Swimming Pool

5 mentions

Housekeeping

4 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Coffee shop
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car power charging station
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Accessible by stairs
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Blackout curtains
  • Carbon monoxide detector
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • LAN Internet in room [free]
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
Food and dining
Restaurants on site

天地一家中餐廳

  • Cuisine: Local, Seafood
  • Menu: Buffet

景日本料理餐廳

  • Cuisine: Japanese

新采西餐廳

  • Cuisine: Italian, Japanese, Local
Location
NO.2, Wen-Quan Road, Wuri District, Taichung, Taiwan, 41450
Very good
Location

7.5

Airports

  • Taichung Airport (RMQ)
    13.1 km 24 min drive
  • Chiayi Airport (CYI)
    78.2 km 1.1 hour drive

Public transportation

  • Chenggong
    2.5 km
  • Zhuifeng Station
    2.6 km

Hospital or clinic

  • Wuri Lin Shin Hospital
    3.1 km

Shopping

  • Audit Village
    7.6 km

Convenience store

  • Family Mart
    1.9 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Rainbow Village Taichung
    2.1 km
  • Tunghai University
    5.0 km
  • National Taichung Theater
    6.0 km
  • National Taiwan Museum of Fine Arts
    7.5 km
  • National Museum of Natural Science
    8.2 km
  • PaoChueh Temple
    10.3 km
  • Maple Garden
    13.8 km
  • 921 Earthquake Museum of Taiwan
    15.3 km
  • Gaomei Wetland
    15.5 km
  • Lavender Cottage
    25.1 km

Nearby landmarks

  • Caihongjuan Village
    1.2 km
  • Rainbow Military Housing
    1.9 km
  • Rainbow Village Taichung
    2.1 km
  • Taichung Rainbow Village
    2.2 km
  • Dadu Zhichang Night Market
    2.3 km
  • Chenggong
    2.5 km
  • Zhuifeng Station
    2.6 km
  • Ju Kui Western-Style House
    3.0 km
  • Wuri Lin Shin Hospital
    3.1 km
  • Rosso Go Karting Track
    3.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Outdoor SPA facilities, indoor hot spring and sauna are closed for maintenance from 07:00 AM to 12:00 PM every Tuesday.
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • Extra beds are depending on the type of room. For more details, please contact to the hotel.
  • Due to the size of Economy Double Room with Shower, without Bathtub, baby crib is not available for this room.
  • The opening hours of the outdoor pool on B2 floor are as follows:
    1. From May to September: 07:00 AM to 12:00 PM, 1:30 PM to 10:00
    2. October: 08:00 AM to 12:00 PM, 01:30 PM to 07:00 PM
    3. April and November: 08:00 AM to 12:00 PM, 01:30 PM to 05:00 PM
    4. The outdoor pool is closed from December to February of every year.
    5. The outdoor pool will be closed when the temperature is lower than 14 degrees Celsius.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until11:00

Getting around

  • Travel time to airport (minutes)30

The property

  • Local Tax ID/ Rental License臺中市旅館268號
  • Number of floors12
  • Number of restaurants1
  • Number of rooms 152
  • Room voltage110
  • Year property opened2006
  • Most recent renovation2012
Property announcements

Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.

The check-in time is 16:00 pm and the check-out time is 11:00 noon on the check-out day. In case of early check-in or late check-out, additional fees and reservations will be required.
The B2 garden pool area will be closed during winter (Dec-March).
The B1 hot spring area, aromatherapy spa, children's play room and gym are open from 08:00-22:00, cleaning and disinfection 11:00-14:00, and the last entry time is 21:30.
The cost of adding people in the whole hotel will be based on the on-site announcement of the hotel.

Adjustment of breakfast serving method: On Wednesdays and Thursdays in June 2022, breakfast will be served as a set menu.

Reviews of Freshfields Hotel from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.4
Facilities8.4
Location7.5
Room comfort and quality8.5
Service8.5
Value for money8.0
High score for Taichung
Rating
9+ Exceptional (322)
8-9 Excellent (241)
7-8 Very Good (306)
6-7 Good (102)
<6 Below Expectation (155)
Time of the year
Mar - May (226)
Jun - Aug (283)
Sep - Nov (259)
Dec - Feb (358)
All guests (3,293)
All room types
All languages

Show reviews that mention 

Showing 1,126 verified guest comments
12345
8.8
Excellent
Jia from Malaysia
Group
Stayed 1 night in March 2018

Worth staying ”

Spacious and clean room, staffs were all friendly, breakfast were delicious! Just that a little bit inconvenience on the location as there're no convenient stores or food stalls nearby, we have to call the cab to pick us up and fetch us to and fro the night market. Good experience I had in Freshfields!

Reviewed April 01, 2018

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9.0
Exceptional
Eric from Australia
Couple
Stayed 1 night in March 2015

Perfect place for a retreat”

Spa, view, service

The staffs were polite, passionate and professional. We were escorted by a staff that carried our luggage from the lobby all the way to our room. The room is very big with a good forest view from outside. As this hotel is known for its hot spring, the bathroom is the hit of the night: a huge spa bath with a hot spring water tap. The facilities provided were decent and the buffet breakfast provides so many options for us I simply skipped lunch after my breakfast. The location is quite inconvenient for travellers that want to look around Taichung, but it will be ideal for a retreat.

Reviewed March 16, 2015

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9.2
Exceptional
Chung from Hong Kong SAR, China
Couple
Stayed 1 night in November 2016

Facilities are good”

I booked this hotel because it is a hot spring one in urban area in taichung. Staff are nice and helpful. Facilities are value for the money. The scenery of our room is great. Breakfast is normal with quite a lot of choices. The hotel is located at the hilltop, which is not quite convenient. You will expect to take taxi whenever you want to go out. (bus 99 is not frequent, only once every hour)

Reviewed November 13, 2016

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9.2
Exceptional
YUXUAN from Singapore
Couple
Stayed 1 night in April 2016

Nice breakfast, big room”

Location is up in the hills, no convenience stores around and unable to get mcdelivery service, so please bring your own snacks and drinks along. Room is huge, bed is huge too, hot spring tub is more than enough for 2pax but takes quite some time to fill. Hot spring is colorless and without odor, temperature about 40+ degree celcius. Hotel has 3 restaurants and 1 cafe, tried the Chinese restaurant ala carte menu which is pretty good with large portions. All 3 restaurants serve buffet dinner at NT720/pax (service charge/tax waived for hotel guests). Morning breakfast buffet at international restaurant is good, wide variety and good quality, though timing ends sharply at 10am thus do not go down too late. Also ordered room service for fries and beer, pricing is ok with 20% service charges. Good service provided by all staff. Will recommend for couples or families to stay for a relaxing night.

Reviewed April 20, 2016

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8.0
Excellent
Angela from United Kingdom
Couple
Stayed 1 night in December 2015

Great room with awesome view”

Great room, good breakfast, nice spa pools

Without a car, it's really hard to get to this hotel. We tried calling the hotel to ask about frer shuttle timetable but we simply couldn't get through. The line was busy all day. We tried getting a taxi from Chenggong Train Station at 6pm, a couple of taxis refused to take us to the hotel. We finally got into one but the driver refused to set the meter and made us pay at a higher price. When we get to the hotel things are all fine. The room was big with a big private spa tub. We could see Taichung city from tha room and the bathroom. The night view was simply spectacular.

Reviewed December 09, 2015

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10.0
Exceptional
geoffrey from Singapore
Couple
Stayed 1 night in March 2012

Lovely hotel with great view.”

Spa in room and city view.

love the city view, the room are huge and clean. the restaurants offer all you can eat for nt. the posh japanese restaurant sashimi slices are very thick and fresh, you will be spoilt for choices available there. the staff are very helpful and make you feel very pampered. they are also very knowledgeable about sight seeing places in taichung.

Reviewed March 20, 2012

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9.2
Exceptional
Leslie from Malaysia
Family with young children
Stayed 1 night in February 2018

Best Hotel”

-Very Good Hotel. -Nearby Tai Yuan International Airport. -Nice and huge space of hotel room. -Very good and quality hot spring facilities. -Good quality of hot spring water. -Good air and nice walk to jungle to explore in natural. -Feel very relax and enjoy over here. -Highly Recomanded to friends and family members to have a long vacation over here. -Breakfast very delicious and a lot of dishes to choose. -Good quality restaurant within the hotel. -Quality SPA products for skin which is highly Recomanded. -Good and informative staffs. -Definitely will choose this hotel again for my next visit.

Reviewed April 09, 2018

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8.8
Excellent
Sok from Singapore
Family with teens
Stayed 2 nights in December 2017

Relax year end holiday”

Good Spa hotel! You can enjoy Spa inside your room which is very convenient. The price of the hotel is rather expensive to me but should be value for money for the in-room Spa facilities.

Reviewed April 01, 2018

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8.4
Excellent
Kallie from Hong Kong SAR, China
Couple
Stayed 1 night in November 2016

Lovely hotel with friendly staff and relaxing hot springs”

Very pleasant, however it's quite far for those who has never been to Taichung and want to explore the city more. Renting a car would be great. Nevertheless, it is perfect for those who wants to get away from city life and relax. Hot springs were nice and relaxing, staff were friendly and helpful. It would be great if they had more massage packages.

Reviewed November 17, 2016

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8.3
Excellent
Candy from United States
Group
Stayed 3 nights in November 2012

Nice hotel with good service”

Quiet, nice, good service, spacious

Everything is good except for the massage service. Should get guest's contact to re-confirm booking. Not all the guest will stay in their room to wait till time for their booking. Besides, should educate those guests about hotel policy and arrangement when having breakfast at the hotel. When there is a "Reserved" placed on the table, it means being occupied even though there is no one or no plates on the table. It was really bad that your table being occupied after bringing the food back to it. No one at the table but luggage and two "Reserved"! This is the 3rd time I have been staying in this hotel but having the most unpleasant experience.

Reviewed November 24, 2012

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8.8
Excellent
Ivan from Hong Kong SAR, China
Group
Stayed 1 night in September 2016

Excellent Bedroom with Hot Spring and City View”

Very comfortable, clean and big bedroom with spa and great view of Taichung. Very good breakfast and plenty of facilities. But just the location is a bit away from city central.

Reviewed September 28, 2016

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6.4
Good
Karlia from Taiwan
Couple
Deluxe Double Room
Stayed 2 nights in November 2020

Not great value for money ”

My husband and I stayed here for the first time after our wedding last week. We didn’t have time to go too far away but wanted to at least enjoy a short honeymoon getaway, so we paid the money to have a room with a hot spring tub inside for two nights. Under the “special requests” I chose the option for honeymoon arrangements and sent a message explaining our situation (planning our wedding has been very difficult given the pandemic, also I’m from Canada and none of my family and friends from abroad could attend, so I explained that we hoped to make our honeymoon special and relaxing). Days later I received a reply from the hotel asking what we wanted them to do (does a hotel of this stature not have their own standard procedure for this?). I asked what arrangements the hotel could provide and then never received any further response. Upon checking in I again mentioned to the hotel that we were staying there for our honeymoon, and was given a box of shampoo, body wash and lotion. That was it. That was their “honeymoon arrangements”. Nothing else was prepared for us in the room. I know from friends’ experiences that other hotels go out of their way to make the stay a special experience for their honeymoon guests, so we were frankly quite disappointed. The room itself was decent, clean and had a beautiful view but otherwise was not convenient; there was only one available outlet to plug in our phones etc and it was all the way across the room from the bed. The fridge was a low temperature fridge which made it basically useless for cooling anything we had brought and instead we had to ask the staff to come back and forth to our room to refrigerate our drinks elsewhere. There was one fork, one knife and one plate in the room (for two people..?) and no drinking glasses, everything we had to ask staff to bring to the room. These, among others, were all fairly minor grievances in themselves, but added together and given the price we paid for the room, we genuinely expecte

Reviewed November 14, 2020

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8.8
Excellent
Lynn from Singapore
Family with teens
Stayed 1 night in November 2016

Nice place!”

Was surprised that our lunch from the Asian Fusion restaurant suited to our taste with great variety and delicious! Only at about $790TWD per pax for ala carte buffet. Eat all you can. Our dinner from the Japanese restaurant is quite disappointing. Not as nice as we expected and also if they can provide a menu with pictures will be better cause they named their menus with very nice names and you have to Guess what they are all about for people like me who isn't very good with Chinese language. Buffet breakfast comes with great variety too! Hotel is clean, comfortable, very well maintained, with lots of facilities to use for adults and kids! Staying just one night is not enough for us! Only if the reception lady staff can be friendlier by wearing smiles then it will be perfect.

Reviewed November 16, 2016

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8.7
Excellent
CHIHHAO
Couple
Stayed 1 night in December 2012

Nice room with hot spring”

Large room, hot sping, good service

Hotel located far from city, good for hot spring. The room is large with good deco and in-room hot spring. Breakfast is varied with western and chinese food. However, it's full of guest in weekend, you may need to line up for food. The service is good, friendly and nice. But, one thing to notify is that the noise could be easy heard from other rooms.

Reviewed January 02, 2013

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9.3
Exceptional
Suk from Hong Kong SAR, China
Couple
Stayed 2 nights in November 2012

Great service with private hot spring at room”

Friendly staff, private hot spring at room, huge bathroom, good view of city , quiet, close of highspeed train and airport by taxi

We stayed for two nites. On our first day of arrival, we can barely enjoyed the high tea buffet there which ended very early at 1630 hrs. We took a taxi to city centre for shopping and the next day to highspeed train station where you can go anywhere. The staff were all friendly at the reception, especially those called a taxi for us. Very good service and environment. The only thing that the hotel can improve is to extend the closure of high tea to 1700 hrs, then more travelers can have a chance to enjoy such.

Reviewed November 25, 2012

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7.6
Very good
Haesewng from Taiwan
Family with young children
Superior Twin Room
Stayed 1 night in August 2020

Ok for 1 night ”

Good place to stay a night. Great view of Taichung from a hotel lobby. Swimming pool & hot spring bath both great but the room was bit outdated. The carpet was very old and dusty.

Reviewed August 10, 2020

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8.0
Excellent
PingPing from Taiwan
Family with young children
Stayed 1 night in May 2012

Wonderful resort ”

Good for family trip

a little bit far from the city center, but the hotel can arrange free shuttle bus from train station. there are spa, swimming pool and restaurant. i like their swimming pool which is very clean and they even have a smaller pool for kids specially. besides, their room is big, nice and wonderful view. helpful staff and yummy breakfast!i will visit this hotel again and again!

Reviewed May 17, 2012

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10.0
Exceptional
I-Fang from Taiwan
Family with young children
Deluxe Suite
Stayed 1 night in October 2020

Nice Place ”

The executive suite is really good and clean. The hotel is located on the hill, but only 5 mints away from the shops and restaurants downhill. The hot spring facility is clean and comfortable. The staffs are very helpful with our needs.

Reviewed October 12, 2020

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9.2
Exceptional
Yi from Hong Kong SAR, China
Couple
Stayed 1 night in September 2016

Good location, Great room and hot spring”

This hot spring hotel is just 20 mins away from airport. Hot spring is good. We had a relaxing time to stay in the hotel.

Reviewed September 27, 2016

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7.3
Very good
Kwun from United Kingdom
Group
Stayed 1 night in September 2011

Good hotel overall, but location not ideal”

Hot Spring

the hotel gave a good first impression when we arrived, the lobby felt bright and clean and receptionists were very helpful. the quadruple room which we stayed was spacious and the in-room hot spring tub was equally interesting. the public hot spring pools were good, but make sure you your swimsuit and swimming cap if you wish to use the mixed pool, otherwise you will only be allowed to use the single pools which are indoors. the major downside to the hotel was its location, it is 30 minutes by taxi from the city centre and getting a taxi was not easy, a 10-15 minute wait is needed call in a taxi.

Reviewed September 16, 2011

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