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Fuji Kawaguchiko Onsen Rakuyu
Lake View Japanese Style Twin Room - Above 7 Years Old Only, Fuji Kawaguchiko Onsen Rakuyu in Fujikawaguchiko
Entrance, Fuji Kawaguchiko Onsen Rakuyu in Fujikawaguchiko
Lobby, Fuji Kawaguchiko Onsen Rakuyu in Fujikawaguchiko
Lobby, Fuji Kawaguchiko Onsen Rakuyu in Fujikawaguchiko
Bathroom, Fuji Kawaguchiko Onsen Rakuyu in Fujikawaguchiko
Entrance, Fuji Kawaguchiko Onsen Rakuyu in Fujikawaguchiko

Removed from saved list

9.0

Exceptional

1,283 reviews

1,283 reviews

View67
Breakfast26
Housekeeping18
See map
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Kawaguchiko Station Bldg.
610 m
Lake Kawaguchi Ohashi Bridge
980 m
Kawaguchiko Music Forest Museum
2.1 km
Itchiku Kubota Art Museum
2.9 km
Oishi Park
3.3 km
Closest landmarks
Mount Kachi Kachi Ropeway
90 m
Kawaguchiko Tenjoyama Park Mt. Kachi Kachi Ropeway
90 m
Ensoleille Excursion Ship Pleasure Boat Kawaguchiko
130 m
Mt. Fuji Panoramic Ropeway
460 m
Kawaguchiko Tenjozan Park
470 m
2021

Fuji Kawaguchiko Onsen Rakuyu

1182 Asakawa, Fujikawaaguchiko-cho, Minamitsuru-gun, Fujikawaguchiko, Fujikawaguchiko, Japan, 401-0303 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Strategically situated in Fujikawaguchiko, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Kawaguchiko Music Forest Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, hot spring bath and spa on-site.

Highlights

Hygiene Plus

Sparkling clean

450 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Facilities

Car park

Shuttle service

Free Wi-Fi in all rooms!

Front desk [24-hour]

Spa

Sauna

Luggage storage

Car power charging station

Your dates are popular among travelersUsers are booking a place in Fujikawaguchiko every 1 minutes on Agoda.com
Value for money8.8
Location rating8.4

Rooms available at Fuji Kawaguchiko Onsen Rakuyu

Exceptional
Room comfort & quality

9.4

Lake View Japanese Style Twin Room - Above 7 Years Old Only
...
  • Room size: 16 m²/172 ft²
  • Lake view
  • 2 futons
Enter dates to see prices
Lake View Japanese Style Triple Room - Above 7 Years Old Only
...
  • Room size: 16 m²/172 ft²
  • Lake view
  • 3 futons
Enter dates to see prices
Japanese-Style Room with Beds with Lake view (over 13 years old) - Non-Smoking
...
  • Room size: 63 m²/678 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Japanese Style Room with Private Bathtub - Above 12 Years Old Only
...
  • Room size: 63 m²/678 ft²
  • Lake view
  • 2 semi double beds
Enter dates to see prices
Lake View Twin Room with Tatami Area - Above 12 Years Old Only
...
  • Room size: 42 m²/452 ft²
  • Lake view
  • 2 semi double beds and 2 fu...
Enter dates to see prices
Twin Room with Tatami area (over 13 years old)
...
  • Room size: 42 m²/452 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
Japanese Western Twin Room, Lake View, Child age 13 and older is acceptable
...
  • Room size: 10 m²/108 ft²
  • Non-smoking
Enter dates to see prices
Twin Room with Lake View(Tatami Area)
...
  • Room size: 20 m²/215 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Japanese Western Twin Room, Lake View, Child age 13 and older is acceptable
...
  • Room size: 10 m²/108 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Japanese Style Room with Private Bathtub - Above 12 Years Old Only
...
  • Room size: 63 m²/678 ft²
Enter dates to see prices

Frequently asked questions

Is car parking available at Fuji Kawaguchiko Onsen Rakuyu?

Fuji Kawaguchiko Onsen Rakuyu has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What interesting attractions are nearby Fuji Kawaguchiko Onsen Rakuyu that are in walking distance?

While residing at Fuji Kawaguchiko Onsen Rakuyu, kick start your trip by visiting the nearest attractions that are within close proximity to the property which include Kawaguchiko Tenjozan Park, Lake Kawaguchi Festival, and Ide Sake Brewery.

How long do visitors usually stay at Fuji Kawaguchiko Onsen Rakuyu?

Verified past guests that have stayed at Fuji Kawaguchiko Onsen Rakuyu had an average nightly stay of 1 night at this property.

At what time of the year is Fuji Kawaguchiko Onsen Rakuyu most popular?

Fuji Kawaguchiko Onsen Rakuyu's most popular month where verified guests have stayed the most is in December.

What was the average room rate for Fuji Kawaguchiko Onsen Rakuyu been in the past month?

The typical room rate for Fuji Kawaguchiko Onsen Rakuyu in the past month is 35649.99 JPY, compared to city's average of 25760.66 JPY.

What do past guests love most about Fuji Kawaguchiko Onsen Rakuyu?

Past guests that stayed at Fuji Kawaguchiko Onsen Rakuyu have given this property a rating of 9.363 for its remarkable cleanliness as the major highlight for their stay.

What is the verified guest review consensus about Fuji Kawaguchiko Onsen Rakuyu's view?

71.0% of our past guest reviews have given a positive review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Fuji Kawaguchiko Onsen Rakuyu down in the review section.

What is the typical rating that verified Business travelers' have given to Fuji Kawaguchiko Onsen Rakuyu?

Past business travelers that have stayed at this property have given Fuji Kawaguchiko Onsen Rakuyu an average rating of 8.8. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Families with older children have given to Fuji Kawaguchiko Onsen Rakuyu?

Verified families with older children that have stayed at this property have given Fuji Kawaguchiko Onsen Rakuyu an average rating of 8.8. You can look into more thorough customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

What is the closest airport to Fuji Kawaguchiko Onsen Rakuyu?

The closest airport to Fuji Kawaguchiko Onsen Rakuyu is Matsumoto Airport, 106.0 km away.

What people love about Fuji Kawaguchiko Onsen Rakuyu

  • 10

    Exceptional
    Cleanliness

    "Hotel with good Kawaguchiko lake view Large room, cleanliness, very good service, superb breakfast The hotel is next to Ropeway."

    Koblarp

    |

    December 24, 2022

  • 10

    Exceptional
    Location

    "Peaceful place and close to everything."

    Madeline

    |

    December 22, 2020

  • 10

    Exceptional
    Location

    "Great location to the sight seeing cruise and ropeway train."

    Janice

    |

    December 12, 2019

Property ranking|Compared to 563 Fujikawaguchiko properties
See all rankings
Room comfort score
9.4/10
Cleanliness score
9.4/10
Service score
9.4/10
Value for money score
8.8/10
Better than
98
%
of Fujikawaguchiko properties
Better than
94
%
of Fujikawaguchiko properties
Better than
92
%
of Fujikawaguchiko properties
Better than
91
%
of Fujikawaguchiko properties
Overall rating:

9

Exceptional
1,016 reviews
Cleanliness
9.4
Facilities
9.0
Location
8.4
Read all reviews >
What travelers say they love:
We had a room with private tub and it was a huge and beautif...
YINGYING from United States
Couple
More about Fuji Kawaguchiko Onsen Rakuyu

More about Fuji Kawaguchiko Onsen Rakuyu

Relax and Rejuvenate at Fuji Kawaguchiko Onsen Rakuyu

Fuji Kawaguchiko Onsen Rakuyu is a 4.0 star hotel located in Fujikawaguchiko, Japan, that offers a wide range of facilities to ensure a comfortable and relaxing stay. The hotel features a coffee shop and bar, perfect for guests who want to unwind and enjoy a refreshing drink. Room service is also available for those who prefer to dine in the comfort of their own room. Safety deposit boxes, air conditioning, and hair dryer are provided in each room for guests' convenience. The hotel's spa and sauna offer a tranquil setting for guests to indulge in a massage or unwind in the sauna. Wi-Fi is available in public areas, and a car park is provided for guests who arrive by car. The hotel also offers a designated smoking area, refrigerator, shuttle service, car hire, luggage storage, daily housekeeping, fireplace, taxi service, and onsite car park free of charge.

Authentic Japanese Style Rooms with Lake View

Fuji Kawaguchiko Onsen Rakuyu offers a unique and authentic Japanese experience with their Lake View Japanese Style Triple Room and Lake View Japanese Style Twin Room. Both rooms are exclusively for guests above 7 years old and feature traditional Japanese futons for a comfortable night's sleep. With stunning views of the lake, guests can wake up to a picturesque scene and start their day feeling refreshed and rejuvenated.

Discover the Best Attractions near Fuji Kawaguchiko Onsen Rakuyu

Fuji Kawaguchiko Onsen Rakuyu is surrounded by an array of attractions and landmarks that are sure to delight guests. Located nearby are the Kawaguchiko Music Forest Museum, which features a collection of antique music boxes and instruments, and Saiko Iyashi no Sato Nemba, a traditional Japanese village that showcases the region's history and culture. Nature lovers will appreciate the scenic beauty of Oishi Park, Lake Motosu, and the Aokigahara Forest. Art enthusiasts can visit the Itchiku Kubota Art Museum, which showcases the work of a renowned textile artist. Other popular attractions include the Fuji Shibazakura Festival, which is held annually in May, and the Fugaku Wind Cave, a natural cave that offers a unique underground experience. Additionally, guests can easily access the Kawaguchiko Station Bldg. and Lake Kawaguchi Ohashi Bridge, which offer stunning views of Mount Fuji and the surrounding landscape.

Unforgettable Experience with Friendly Staff and Great Food

Fuji Kawaguchiko Onsen Rakuyu has received rave reviews from its guests for its exceptional customer service, friendly staff, and delicious food. Guests have been impressed with the professional and helpful staff who go above and beyond to make their stay comfortable and enjoyable. The rooms are also amazing, clean and offer breathtaking views of the lake. Guests have also praised the delicious breakfast and dinner, which is served with excellent service. The facilities are also top-notch and well-maintained, making the place clean and comfortable. Overall, guests highly recommend this hotel to anyone looking for an unforgettable experience in Fujikawaguchiko, Japan and would recommend it to their friends and family.

Experience Exceptional Comfort and Service at Fuji Kawaguchiko Onsen Rakuyu

Looking for a hotel that offers exceptional comfort and service? Look no further than Fuji Kawaguchiko Onsen Rakuyu in Fujikawaguchiko, Japan. With an overall rating of 9.0, guests rave about the hotel's top-notch facilities, delicious food and dining options, and the exceptional cleanliness of their rooms. Guests also appreciate the attentive and friendly staff, who go above and beyond to ensure a comfortable and enjoyable stay. Even better, guests find the hotel to be an excellent value, making it the perfect choice for travelers looking to experience luxury without breaking the bank. While the hotel may not be located in the heart of the city, guests find the location to be peaceful and serene, offering a welcome escape from the hustle and bustle of everyday life. Book your stay at Fuji Kawaguchiko Onsen Rakuyu today and experience the ultimate in comfort and service!

Show less

Amenities and facilities

Exceptional
Facilities

9

Most talked about facilities

View

32 mentions

Food & Dining

23 mentions

Breakfast

23 mentions

Housekeeping

9 mentions

Languages spoken
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Massage
  • Sauna
  • Spa
  • Spa/sauna
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Kitchen
  • Room service
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Heating in public area
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
Land sports
  • Golf course (within 3 km)
Access
  • Front desk [24-hour]
  • Pets allowed
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Complimentary tea
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Linens
  • Mirror
  • Non-smoking
  • Refrigerator
  • Seating area
  • Shower
  • Slippers
  • Toiletries
  • Towels
  • TV [flat screen]

Food and dining

Breakfast options
  • Asian

Location

1182 Asakawa, Fujikawaaguchiko-cho, Minamitsuru-gun, Fujikawaguchiko, Fujikawaguchiko, Japan, 401-0303
Excellent
Location

8.4

What's nearby

Popular landmarks
  • Kawaguchiko Station Bldg.
    610 m
  • Lake Kawaguchi Ohashi Bridge
    980 m
  • Kawaguchiko Music Forest Museum
    2.1 km
  • Itchiku Kubota Art Museum
    2.9 km
  • Oishi Park
    3.3 km
  • Saiko Iyashi no Sato Nemba
    10.0 km
  • Fugaku Wind Cave
    10.7 km
  • Aokigahara Forest
    14.1 km
  • Fuji Shibazakura Festival
    16.9 km
  • Lake Motosu
    17.6 km
Nearby landmarks
  • Mount Kachi Kachi Ropeway
    90 m
  • Kawaguchiko Tenjoyama Park Mt. Kachi Kachi Ropeway
    90 m
  • Ensoleille Excursion Ship Pleasure Boat Kawaguchiko
    130 m
  • Mt. Fuji Panoramic Ropeway
    460 m
  • Kawaguchiko Tenjozan Park
    470 m
  • Lake Kawaguchi Festival
    470 m
  • Ide Sake Brewery
    590 m
  • Fujikawaguchiko Tourist Information Center
    600 m
  • Kawaguchiko Station Bldg.
    610 m
  • Kawaguchiko Station Train Station
    620 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 7 year(s).

Others
  • Guests with food allergies or preferences are advised to notify the property in advance via the Special Request box.
  • Extra bed is available upon request for certain room types. Please refer to the individual room descriptions for more information.
  • Children under 12 years old are not allowed to stay in rooms with Private Bath.
  • When booking for 10 or more persons, different policies and additional supplements may apply.
  • Guests must reserve meals before 3:00 PM on the check-in day. Otherwise, no meal will be served and no refund will be provided.
  • Guests who reserved a room with dinner must check in before 07:30 PM or dinner cannot be served and no refund provided.
  • The minimum age required to stay at this property is 7 years.
  • Shuttle bus service is available from Kawaguchiko station to the property before 11:00 AM and from 02:00 PM to 07:00 PM. Kindly contact the property when you arrive at the station for the service.
  • Car parking is available at no additional charge.
  • The seasonal Japanese Kaiseki course dinner will be served upon request at JPY 6,600 per person. Please make a reservation 3 days before the arrival date. Same day or short notice reservation cannot be accepted. For the guests with dinner reservation, dinner cannot be served after 07:30 PM and will be charged 100% cancellation fee.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until10:00
  • Reception open until19:00
Getting around
  • Travel time to airport (minutes)150
Extras
  • Daily Internet/Wi-Fi fee0 JPY
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors4
  • Number of rooms 27
  • Room voltage100
  • Year property opened1982
  • Most recent renovation2007
Parking
  • Daily parking fee0 JPY

Reviews of Fuji Kawaguchiko Onsen Rakuyu from real guests

Provided by verified guests of Agoda
9.0
Cleanliness9.4
Facilities9.0
Location8.4
Room comfort and quality9.4
Service9.3
Value for money8.8
High score for Fujikawaguchiko
Rating
9+ Exceptional (346)
8-9 Excellent (139)
7-8 Very Good (80)
6-7 Good (12)
<6 Below Expectation (7)
Time of the year
Mar - May (215)
Jun - Aug (86)
Sep - Nov (156)
Dec - Feb (127)

Show reviews that mention 

Showing 583 verified guest comments
12345
10.0
Exceptional
Michael from Singapore
Couple
Lake View Japanese Style Twin Room - Above 7 Years Old Only
Stayed 1 night in December 2022

Room with a VIEW”

This hotel is perched on a hill. There are at least two possible ways to walk there. One is via the Lake but you have to drag your luggage up a steep slope. Even walking up without any luggage takes a lot of effort. The other is doable via the road from the Kawaguchiko Station. Use googlemaps to guide you through the narrow lanes up the slopes but this route is less intimidating than the one via the lake. Of cos, the easiest way to the hotel is to ask the kind staff at the Tourist Information at the station to contact the hotel. The pickup time is 1400 hrs so you need to wait if you are early. This hotel pays attention to many things. They will set up the futon bed for you, there is hot water prepared in the electric kettle and the room is warmed up all ready for you. When you enter your room, you feel that you are in such a serene environment that you could just sit there and take in the sight of the beautiful lake that is right before your eyes. Unfortunately Mt Fuji is behind us and can't be seen. You can use the public onsen or book the private onsen for you and your family at ¥2200 for 45 min. They provide for every need. We chose to leave at 4 pm the following day and the hotel kindly brought us to the Station. Wish we had booked more days.

Reviewed December 06, 2022

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10.0
Exceptional
YINGYING from United States
Couple
Japanese Style Room with Private Bathtub - Above 12 Years Old Only
Stayed 1 night in December 2022

Beautiful Ryokan”

We had a room with private tub and it was a huge and beautiful. The dinner and breakfast were exquisite and they even gave us complimentary drinks for our anniversary/belated honeymoon. The Ryokan is right next to the cable car and across from the "pleasure boat" dock so it's very convenient. The lobby and bar are also very tastefully designed, with a fantastic view of the lake. The sunset view is especially beautiful. We enjoyed our stay tremendously.

Reviewed January 04, 2023

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10.0
Exceptional
LAM from Japan
Group
Lake View Japanese Style Twin Room - Above 7 Years Old Only
Stayed 1 night in December 2022

Great view, yummy food and decent location”

Love the super big view from window side from the top to see the town , ship, cable car and the bridge ! Food is out of expectations yummy and fresh! Happy stay! We stayed another hotel for 2nd night, they offer to drive us there directly ! Walking distance about 15 mins walk from station, we came out of shuttle time, we took taxi n cost 740yen as with luggage, Other times just a small hike from cable car station! Recommend

Reviewed December 13, 2022

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10.0
Exceptional
Koblarp from Thailand
Family with teens
Lake View Japanese Style Triple Room - Above 7 Years Old Only
Stayed 2 nights in December 2022

Have a good time ”

Hotel with good Kawaguchiko lake view Large room, cleanliness, very good service, superb breakfast The hotel is next to Ropeway. Very good lication

Reviewed December 25, 2022

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10.0
Exceptional
Goh from Malaysia
Group
Lake View Japanese Style Twin Room - Above 7 Years Old Only
Stayed 1 night in November 2022

The authentic Japanese onsen”

Location - on the slip facing Kawaguchiko lake, best view from the room and onsen Food - food was tasty and well present Staff - friendly and helpful, you can get the tourist information office staff to call them to pick you up Room - good size with great view Next to the famous cable car station There’s a private path you can go morning walk up to the hill top for best Kawaguchi lake view

Reviewed November 30, 2022

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10.0
Exceptional
Lam from Hong Kong SAR, China
Couple
Lake View Japanese Style Twin Room - Above 7 Years Old Only
Stayed 2 nights in November 2022

Best Deal in Town ”

Despite the hotel is not facing directly towards MOUNT FUJI, it's facilities, hot spring, very friendly staff and cleaniness definitely make a par with others whom charging double the fee, this is a hotel we must re-visit again.

Reviewed November 24, 2022

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10.0
Exceptional
LI from Hong Kong SAR, China
Couple
Lake View Japanese Style Twin Room - Above 7 Years Old Only
Stayed 1 night in December 2022

Great hotel and great experience”

The hotel provides pick up services to and from the JR station. And you shouldn’t miss the dinner and breakfast which is a good Japanese local dining experience. Check in and out are efficient and staffs are very multi tasking.

Reviewed December 18, 2022

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10.0
Exceptional
Ryan from Malaysia
Couple
Lake View Japanese Style Twin Room - Above 7 Years Old Only
Stayed 1 night in November 2022

Exceptional”

Wonderful onsen. The staff is very courteous and will try their best to accommodate you. Their Japanese breakfast set is a must try!! Delicious breakfast. Really nice ryokan overlooking Mount Fuji.

Reviewed December 25, 2022

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9.6
Exceptional
MAHATHIR from Singapore
Couple
Japanese Style Room with Private Bathtub - Above 12 Years Old Only
Stayed 1 night in December 2022

Exceptional”

We don’t understand how this place is listed as a 3-star hotel when it far exceeded our expectations! The lobby, lounge and room were well appointed. We got the room with a private onsen and it was huge. The kaiseki dinner spread was incredible, and so was the luscious breakfast set. The staff were also very polite and accommodating. It was definitely our best stay in Japan this time around! The only downside was that it has no view of Mt Fuji, but the expansive view of Lake Kawaguchiko more than made up for it.

Reviewed December 17, 2022

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10.0
Exceptional
Lea from Philippines
Couple
Japanese Western Twin Room, Lake View, Child age 13 and older is acceptable
Stayed 1 night in December 2022

Relaxing and serene”

Highly recommended. View is so serene and we had a relaxing time during our stay. We will definitely come back.

Reviewed January 24, 2023

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10.0
Exceptional
TSZ from Hong Kong SAR, China
Solo traveler
Lake View Japanese Style Twin Room - Above 7 Years Old Only
Stayed 1 night in December 2022

Pleasure greeting+ excellent meal provided, comfortable onsan”

100+ highly recommended to stay!

Reviewed December 15, 2022

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9.6
Exceptional
LAM from Japan
Group
Lake View Japanese Style Triple Room - Above 7 Years Old Only
Stayed 1 night in December 2022

Superb great exp and yummy dinning ”

Staffs are nice and willing to pick me up from another nearby hotel upon checkout, both breakfast and dinner super fresh and yummy! Good value for money! Excellent lake view and space

Reviewed January 07, 2023

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9.2
Exceptional
Ximena from Japan
Couple
Lake View Japanese Style Twin Room - Above 7 Years Old Only
Stayed 4 nights in November 2021

Best service hands down!”

We stayed in two ryokans/hotels in the same week in Kawaguchiko. The other one (La Vista) was also great, BUT Rakuyu went beyond and above our expectations in terms of service. From the welcome staff, to the attendants, drivers, and the bilingual personnel who surpassed answering our questions; they all were not only friendly, but very much accommodating! This hotel is much less commercial than others that deal with multiple times the amount of guests. There is much more personalized service and familiarity. It’s not completely modern or new, but it’s very clean and has many updated and modern features. We stayed in a “more than 7 years old” room. It had beautiful views of the lake, very clean, had several updated features/machines. I kept looking for the thermostat in the walls to increase the temperature a bit, and I couldn’t find it. For a moment, I was afraid we couldn’t control the temperature in our room. I called the service line, and the bilingual attendant was immediately at my door. He showed me how to control the heat through the remote control (duh! I’m in Japan!!!). Just a little example of some of the more modern features of this more traditional hotel. Thank YOU to all the Rakuyu personnel who made our stay very special!

Reviewed December 01, 2021

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9.6
Exceptional
HOLLY from United States
Couple
Lake View Japanese Style Triple Room - Above 7 Years Old Only
Stayed 1 night in November 2022

Amazing View!”

Large picture windows with amazing lake views in the lobby and rooms. Very friendly and helpful staff. Breakfast and dinner were plentiful and tasty - Very well presented. Great value for the money. Highly recommended.

Reviewed November 18, 2022

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10.0
Exceptional
Madeline from Japan
Family with young children
Lake View Japanese Style Triple Room - Above 7 Years Old Only
Stayed 2 nights in December 2020

Amazing hotel!!!!!”

Great staff, wonderful room, amazing onsens. The staff, the view of the lake, and the onsens were the best part of our trip! We will return here many times. Peaceful place and close to everything.

Reviewed December 22, 2020

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10.0
Exceptional
Choi from Hong Kong SAR, China
Couple
Japanese Style Room with Private Bathtub - Above 12 Years Old Only
Stayed 1 night in December 2022

Exceptional”

it was a great stay! lovely Experience!

Reviewed December 27, 2022

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9.2
Exceptional
Vera from Australia
Group
Lake View Japanese Style Triple Room - Above 7 Years Old Only
Stayed 1 night in February 2020

Apart from the uphill location...”

The ryokan is located a bit up a hike from the main hall. Not far at all, but pretty steep. Having said that, the value for money is definitely a plus, especially in expensive Kawaguchiko. Shuttle service is prompt, staffs are courteous, Japanese dinner course & breakfast are lovely & plentiful.

Reviewed February 08, 2020

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8.8
Excellent
Kah from Singapore
Couple
Lake View Japanese Style Triple Room - Above 7 Years Old Only
Stayed 1 night in December 2022

Kawaguchiko stay”

This hotel is awesome.

Reviewed December 19, 2022

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8.0
Excellent
Ellen from Australia
Couple
Lake View Japanese Style Triple Room - Above 7 Years Old Only
Stayed 1 night in November 2022

Value for money”

The breakfast was nice, staff friendly and amenities was great. View of the lake was good. Only thing was the wall not that soundproof can hear people walking around all night upstairs and futons was too hard.

Reviewed December 05, 2022

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8.8
Excellent
Jowy from Singapore
Group
Lake View Japanese Style Twin Room - Above 7 Years Old Only
Stayed 2 nights in February 2020

Excellent”

Definitely a place to rest and relax in a traditional japanese way.

Reviewed February 16, 2020

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