Galaxy Hotel & Spa
Galaxy Hotel & Spa
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"The buffet breakfast was also awesome."

Rahat

|

September 30, 2017

Deluxe Room - Guestroom Galaxy Hotel & Spa
Deluxe Room - Guestroom
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Lobby Galaxy Hotel & Spa
Lobby
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Lobby Galaxy Hotel & Spa
Lobby
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Interior view Galaxy Hotel & Spa
Interior view
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Good
Location
6.8
See all 52 photos Galaxy Hotel & Spa
See all 52 photos
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Good
From 100 reviewsSee what guests said
6.8
/
10
Value for money6.6
Distance to city center3.00 Km
Location rating6.8
Nearest airportIndira Gandhi International Airport (DEL)
Distance to airport10.7 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Room choices
7.9
Very good
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
Suite
Suite
...
  • Room size: 70 m²/753 ft²
  • City view
  • 1 king bed
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Club Room
Club Room
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
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Deluxe Room
Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed or 2 single be...
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Spa King
Spa King
...
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    Club Single
    Club Single
    ...
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      Basic Double
      Basic Double
      ...
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        Basic Suite
        Basic Suite
        ...
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          SINGLE DELUXE - BED AND BREAKFAST
          SINGLE DELUXE - BED AND BREAKFAST
          ...
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            Standard Double
            Standard Double
            ...
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              Deluxe Single
              Deluxe Single
              ...
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                More about Galaxy Hotel & Spa

                More about Galaxy Hotel & Spa

                An overview

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What to eat nearby

                Indian cuisine
                Indian cuisine
                Sports Ville - Sports Bar & Lounge
                1.0 km Indian
                Delhi Rasoi Chicken Corner
                1.2 km Indian
                delhi
                1.3 km Indian
                American cuisine
                American cuisine
                Cooper's Grill & Bar
                380 m American, Bar, Italian
                L'Angoor
                1.5 km American, Cajun Creole, International
                Salad Days
                1.9 km American, Greek, Indian
                Chinese cuisine
                Chinese cuisine
                Friends Food And Restaurant
                450 m Chinese
                Moti Mahal Delux Restaurant
                950 m Chinese
                FlLIP Bistro & Takeout
                1.1 km Chinese, Italian

                What they offer

                "The staff were very helpful and tried their best to fix it ."

                Debotosh

                |

                October 21, 2016

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                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Announcements

                Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

                Real reviews from real guests

                Agoda Reviews (100)Booking.com Reviews (57)
                Cleanliness6.6
                Facilities6.0
                Location6.8
                Room comfort and quality7.9
                Service7.0
                Value for money6.6
                Provided by verified guests of Agoda
                All languages
                All guests (100)
                All room types
                Showing 71 verified guest comments
                1234
                4.0
                Robin from India
                Business traveler
                Deluxe Room
                Stayed 1 night in May 2018
                Worst experience”
                I will not refer this hotel to anyone. Full of cockroaches, foul smell... charging huge. One of the worst experience.
                Reviewed June 02, 2018
                5.2
                Gaurav from Nepal
                Business traveler
                Deluxe Room
                Stayed 1 night in April 2018
                Not Well Maintained”
                The location of the property is nice, having stayed in the property earlier was disappointed with the maintenance of the property and the cleanliness and the breakfast spread. Also after repeated emails to the property with regards to copy of the bill the property chooses to not respond after 2-3 weeks and repeated emails. Highly unprofessional !
                Reviewed May 07, 2018
                2.0
                prema from Japan
                Business traveler
                Deluxe Room
                Stayed 3 nights in February 2018
                Disappoint.”
                Disappoint.
                Reviewed February 28, 2018
                2.0
                prema from Japan
                Business traveler
                Deluxe Room
                Stayed 3 nights in February 2018
                Stay was disappoint. ”
                Stay was disappoint
                Reviewed February 28, 2018
                2.4
                prema from Japan
                Business traveler
                Deluxe Room
                Stayed 1 night in February 2018
                Staff with very bad manner. No hospitality. My Stay was very disappointing.”
                Staff with very bad manner. No hospitality. My stay was very disappointing.
                Reviewed February 28, 2018
                8.8
                Excellent
                sameer from United States
                Family with teens
                Deluxe Room
                Stayed 4 nights in February 2018
                Stay in Gurgaon”
                Wonderful staff, very pleasant and helpful. Internet can be slow at times. Breakfast buffet was really good and restaurants were very nice.
                Reviewed February 25, 2018
                2.0
                Martine from Mauritius
                Couple
                Deluxe Room
                Stayed 2 nights in February 2018
                Bad team. Booked galaxy and they downgraded me to a 3* without notice”
                I booked Galaxy Hotel & Spa for 2 nights as it was categorized as a 5* Hotel. Upon arrival at 09pm, I was informed that due to overbooking they were transferring me to Clarks Inn, which their system property and they tried to fool me saying that Galaxy Hotel & Spa was the same category as Clark’s Inn. However when I check Clark’s Inn hotel, I found out that was a 3* costing 1/2 the price I have paid for Galaxy hotel. Anil the Revenue Director after several arguement promised a refund of the difference I paid. Until not he didn’t contacted me back and no news from him and no refunded yet. Even thought while booking Galaxy we clearly specified a double room, but when they downgraded us, they provided us twin beds. Our last 2 days in Delhi was completely destroyed and we feel disgusted with such treatment specially from a so called 5* property. I will definitely not recommend Galaxy Hotel & Spa to anyone.
                Reviewed February 10, 2018
                2.8
                Gaurav from India
                Family with young children
                Deluxe Room
                Stayed 1 night in December 2017
                Acceptable”
                Service was not there at all. It was really bad. Rooms were stinking ... its not even 3 star hotel
                Reviewed December 14, 2017
                2.0
                KULDEEP from United Kingdom
                Family with young children
                Club Room
                Stayed 11 nights in July 2017
                waste of money”
                not a holiday option unless you want to regret it after your break
                Reviewed November 11, 2017
                9.2
                Exceptional
                Rahat from Bangladesh
                Business traveler
                Deluxe Room
                Stayed 2 nights in September 2017
                Excellent Hotel for Business Travelers, You have everything you need”
                Sincerely appreciate their cleanliness, staff behavior and overall facilities of the hotel. The rooms were much bigger than I expected, Modern design, The comfortable couch, the awesome bed, the in room Jacuzzi, the great separate shower and wooden floors gave a very pleasant stay. I ordered additional drinking water in the room but was not charged for it. The buffet breakfast was also awesome. Will stay there again.
                Reviewed September 30, 2017
                3.2
                Kodo from Japan
                Business traveler
                Deluxe Room
                Stayed 1 night in September 2017
                Terrible staff”
                One says I can get discount for hotel fees and next day other staff says I cannot. Just don't trust what they say.
                Reviewed September 26, 2017
                9.6
                Exceptional
                Suvro from India
                Business traveler
                Deluxe Room
                Stayed 1 night in September 2017
                Excellent stay”
                Mostly all were fine, food is of Perfect taste, service good, crews are humble and caring, Only few areas of improvement suggestions: 1. No handjet in Commode, 2. AC control in room can be improved, 3. TV remote can change channels but not volume, 4. Room to Room dialing was not working even after following operators instruction to dial 5 before the room no.Leaving these trivial issues aside,over all it was a pleasant stay.
                Reviewed September 24, 2017
                4.0
                ChingWen from Taiwan
                Couple
                Deluxe Room
                Stayed 2 nights in August 2017
                Not worth at all”
                It's a old and untidy hotel, the worst I have ever stayed. Not recommended.
                Reviewed August 13, 2017
                6.0
                Peter from India
                Family with teens
                Deluxe Room
                Stayed 1 night in July 2017
                Smelly Corridors”
                We arrived late at night and were first shown a smokers room. Which was really stinking. The corridors also smell because they have a thick carpet and it is the monsoon (carpets in India are just a bad idea). The carpets have stains on them and look like they have never been cleaned with carpet shampoo. After changing rooms to a non-smoking room we found it comfortable but there were some small maintenance issues and covers of cushions on the chairs that looked tatty. Not a great place but passable. Breakfast was ok and the wifi worked well.
                Reviewed July 20, 2017
                10.0
                Exceptional
                SMA from India
                Solo traveler
                Deluxe Room
                Stayed 1 night in January 2017
                Good staff and interior . ”
                I was not so lucky to try their breakfast coz I need to checkout early , anyways they packed fruit platter and sandwich at 3 am. Over all experience is good , comfortable bed , bathroom is big ...... perfect 5 star . Would like to visit next time .
                Reviewed January 29, 2017
                Dear Sir/Madam, Thank you for choosing Galaxy Hotel Shopping & Spa, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely Jaswant Singh General Manager
                Responded July 05, 2017
                Galaxy Hotel & Spa
                6.0
                Pranay from India
                Family with young children
                Club Room
                Stayed 2 nights in December 2016
                Not happy”
                Not so good.
                Reviewed December 28, 2016
                8.0
                Excellent
                rudi from Australia
                Business traveler
                Stayed 2 nights in April 2016
                good”
                Restaurants, cleanliness and friendly staff
                Reviewed December 16, 2016
                Dear Rudi, Thank you for choosing Galaxy Hotel Shopping & Spa, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely Jaswant Singh General Manager
                Responded July 05, 2017
                Galaxy Hotel & Spa
                4.0
                Vincenzo from Italy
                Group
                Deluxe Room
                Stayed 1 night in December 2016
                Very bad experience.”
                I booked this place for a night after read some good comment and as I wished to enjoy my day off afternoon in the hotel swimming pool. When I did my check in, surprise! The staff told me that swimming pool was closed due to a private function. I asked then If possible to cancel the booking and get money back (even if not the entire amount) . The staff replied that as I booked by Agoda, is not possible. You should clearly advice in advance if swimming pool is closed in order to avoid this king of negative experiences!!! At this point, I decided then to check in. The room that they gave me first was without window and the smell that was inside, it wasn't enjoyable!!! After I complained to the reception they gave me another room witch was slighter better. The hotel is a boutique hotel' with many shop and restaurant and it is located near Gurgaon Sector 29 (a place with some brewery and pubs). I decided then to stay in hotel and have dinner to their Japanese restaurant. I reached restaurant at 9.45 and the manager told me that restaurant close 10 pm and refused to accept me with a very unprofessional behavior. I ask to talk with a duty manager and he denied. I decided then to had diner to the nearest The Monk, Chinese Restaurant. I enjoyed the dinner experience there. Service and kitchen staff either were professional and food had good taste. Morning breakfast spread was not so bad. Definitely I never ever back there again and I will not recommend it to my friends.
                Reviewed December 13, 2016
                8.0
                Excellent
                Debotosh from Singapore
                Solo traveler
                Club Room
                Stayed 3 nights in October 2016
                General”
                Plenty of dining options. Large rooms but club rooms have no windows though they have a wide skylight/sky window which cant be opened but which has a retractable screen. The airconditioning in my room was too cold and the blower was noisy . The staff were very helpful and tried their best to fix it . They also prepared another room if I wished to change. Service (including room service) was always prompt and they were always eager to please and make you feel at home. Tourists who want to buy artifcats dont have to travel far..there is a very good craft shop on level 1
                Reviewed October 21, 2016
                9.6
                Exceptional
                VARUN from India
                Solo traveler
                Club Room
                Stayed 1 night in February 2016
                Business hotel ”
                Excellent Chinese restraunt monk
                Reviewed August 14, 2016
                Dear Varun, Thank you for choosing Galaxy Hotel Shopping & Spa, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Yours Sincerely Jaswant Singh General Manager
                Responded July 05, 2017
                Galaxy Hotel & Spa
                1234
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