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9.0
Exceptional
17,398 reviews
17,398 reviews
"Room is spacious, clean and comfortable."
"The hotel room was spacious and clean."
"Good location."
"Great location , easy access to popular places and free shuttle to other popular tourist spots"
"The room is big and clean;"
8.9
Excellent
Location rating score
160 m
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570 m
4.0 km
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4.8 km
350 m
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580 m
Galaxy Macau
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cotai part of Macau, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ruins of St. Paul's. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Airport transfer
Valet parking
Shuttle service
Hot tub
Free Wi-Fi in all rooms!
Check-in/out [express]
13 travelers have booked today.
Value for money | 8.6 |
Distance to city center | 1. Km |
Location rating | 8.9 |
Nearest airport | Macau International Airport (MFM) - Macau SAR, China |
Distance to airport | 2.5 km |
What time is check-in and check-out at Galaxy Macau?
Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to Galaxy Macau?
Galaxy Macau is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 400 HKD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Galaxy Macau also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Galaxy Macau has a car park right on site for maximum convenience. Parking is available for a fee of 960 HKD per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Macau with private transportation, the hotel can arrange both taxis or car rental.
Is breakfast offered at Galaxy Macau?
Start your mornings right, with the continental and buffet breakfast options offered at Galaxy Macau. Adults can enjoy breakfast offered with an additional charge of 217.8 HKD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at Galaxy Macau?
Galaxy Macau features 3 on-site restaurants for your dining convenience. Chinese cuisine is available for guests. Dishes are served in a la carte during opening hours.
Can special events be hosted at Galaxy Macau?
You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Galaxy Macau. Services for in-house catering and in-house planning are offered to help your event go smoothly.
Can business events be hosted at Galaxy Macau?
On-site venues and convenient event services make Galaxy Macau an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 3000 people. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.
What is the smoking policy at Galaxy Macau?
Galaxy Macau does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
What is the closest train, metro, or bus station to Galaxy Macau?
Cotai West Station is the closest train, metro, or bus station, about 500 m away from Galaxy Macau.
What restaurants are nearby Galaxy Macau?
Galaxy Macau is located in Cotai, famous for good restaurants such as Le Buffet, Urban Kitchen and Spotlight.
What popular shopping places are close to Galaxy Macau?
Galaxy Macau is located in Cotai area which features shopping places such as Fortune Diamond (Galaxy Macau), DFS Garlleria and The Shoppes at Cotai Sands Central.
What are popular attractions near Galaxy Macau?
Galaxy Macau is located in Cotai area, which is famous for attractions such as Eiffel Tower Experience at Parisian Macau, Skycab Cable Car (Wynn Palace) and Fortune Diamond at Galaxy Macau.
8
"Room is spacious, clean and comfortable."
Tin
|
June 18, 2021
10
"The hotel room was spacious and clean."
LAI
|
January 12, 2020
10
"Good location."
Kah
|
April 5, 2021
Galaxy Macau
Wake up to a magical day and enjoy all that Macau offers with a stay at Galaxy Macau. Sampling the authentic culture of Macau is easy with a stay at Galaxy Macau, just 5.6 km from Ruins of St. Paul's.
Galaxy Macau provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Macau.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.
Dining and things to do
Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's karaoke rooms, bar and casino.
Light snacking is available day or night with the hotel's vending machines.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, salon and spa. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like the non-motorized water sports. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like water park made available at Galaxy Macau.
Souvenir shopping for yourself or those back home takes no time at all at the shops.
Around the property
Visit the sights and local attractions of Macau during your stay at the hotel. Try your hand at gambling at Casino at Venetian Macao located 570 m away, where various casino games are available.
Reasons to stay here
This hotel scored better than most with an overall rating higher than 90% of accommodations in the city.
Past guests rate facilities here higher than 94% of the city's accommodation.
This hotel stands above the rest with a cleanliness score that beats 91% of accommodations in the city.
9.1
Swimming Pool
561 mentions
Housekeeping
290 mentions
Food & Dining
198 mentions
Beach
85 mentions
8.9
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All guests are required to complete a health declaration form upon check-in indicating travel history in the last 14 days and personal health condition.
Skytop Wave Pool and Skytop Adventure Rapids close at sunset time and are subject to seasonal change and weather condition.
Galaxy Macau Grand Resort Deck will open from 15 Aug 2022, and will be closed for annual maintenance from Nov 2022 until further notice.
Show reviews that mention
A perfect stay ”
The hotel is amazing! The staff is nice , welcoming and helpful. The place is so big and beautiful. The water park and the pool are great too , we stayed there for a fully day . The room is perfect ! It’s big, clean comfy and the bed is soft and big . The bathroom is big and relaxing. The hotel is very big and you can find lots of things to do. They also have shuttles bus , for us it was great . Definitely go back to this hotel next time I’m in Macau.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Great service”
Enjoyed our stay at Galaxy. Our room had a nice view and we were greeted with a chocolate cake for our anniversary. The cake was surprisingly yummy! Everything is clean. We had meals at different restaurants in Galaxy every night as it was really convenient since we have a baby with us. I liked the afternoon tea from Cha Bei very much and the Portuguese meal at Gusto. Did not regret giving Portuguese food a try.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Tyler Quality Assurance Assistant Manager
wonderful”
Whatever u ask,, it was just outstand,, frm breakfast to pool to cleaniness to free shuttle to sovenier shop in hotel to hospitality to check ,, it was just marvellous... and on top of it,, agoda did a great help,, i booked rooms for wrong dates by mistake and they just helped there n then after a lil argument n talk,, agoda mend my booking ,,it altered the date n provided me room..im thankful to agoda for it . thats
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Excellent Cleaniness”
Checking in and out was very swift! Our rooms were near the Diamond lobby and was very convenient for old folks! Housekeeper came twice a day and room was always neat and clean! The pool facility was great for those not there just for casino ! Access to casino was also very swift with many entry points ! Definitely a family oriented and classy hotel for a gateaway!
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Excellent Service”
The hotel room was spacious and clean. They clean the room twice a day, once before noon and another time in the late afternoon before we rest in the evening. Towels, body gel, toilet rolls were replenish without us requesting the housekeeping staff to do it. Great hotel to stay for our vacation. May go back to stay again during our vacation next year.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Galaxy hotel Macau”
One of the best property I have seen till date. A superb property with common area where you can enjoy wave pool, heated pool and some children play area. A huge casino where u can Rome around and try your luck. Very cooperative staff and very neat and clean rooms and washroom. Really it's value for money.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Great experience”
Came here to celebrate my daughters birthday. Everyone was very kind and also made sure that we had a comfortable stay. The cake that was brought to us on her birthday was such a sweet thought. The pool was amazing. Great place for families.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Superb”
It exceeded beyond my expectations. The staffs were all friendly, the rooms where clean and the place was awesome. The amenities most especially the pool was one of my kids favorite area to hang out. Will definitely recommend. Keep up the good work
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Exceptional”
It was an excellent stay and memorable experience being a guest in this hotel. It's a plus for your company having a very enthusiastic and informative staffs, and they are eloquent in English language as tourists are diverse coming from different countries. The facilities and amenities are so impressive especially having the world's largest sky top wave pool and longest river rapid pool, that's so wonderful....we were so delighted....more power to all of you.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Perfect except two things.”
Way better option than Venetian. Everything was perfect except two things 1) very limited vegetarian options in breakfast 2) very very limited items in mini fridge (not even 2 Beers).. Mail that came gave us impression that mini fridge would be loaded but it was not. Secondly even if you stay for 10 days mini fridge will be offered only once when you check-in. It's not refilled on daily basis. Other than this, perfect I would say!!
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We have already share your valuable comments with our hotel management team for further review and possible improvement. Should you wish to discuss further, please contact us directly via the hotel’s website. We appreciate any feedback that will offer us the opportunity to improve and hope we get the chance in the future to serve you. Best Regards, Cherry Quality Assurance Manager
Good experiance”
Very good deal for Sunday night in March at Agoda, value for money. Big and clean room, quick check-in and check-out process, friendly staffs. The pool looks amazing, but weather not suitable for swimming this time, hope can try next time
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
More than expected”
It is so nice with just that price, we will get good things in return. All is new, with yellow color material looks so exclusive. A pretty tall girl will welcome you as soon as you reach the hotel. With water laser show every 20mnts The room is excellent, big and comfy Dont miss the jacuzzi pool and others. You will regret if you dont experience it.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Setting the standards for 5 star hotels”
Our stay at Galaxy Macau went above and beyond our expectations - from the personalized service from the staff (thanks in particular to Francis and Ric/Vic) who took care of us from the moment we stepped off from the shuttle bus all the way to our room, to the smallest details in the rooms (cable organizers provided by housekeeping after cleaning our rooms). All facilities in the room were well kept and felt new - the carpet and bedding were all fresh and clean. There really is nothing to fault. Although they don't take you right into the middle of the action, the shuttle bus services do take you to within walking proximity to all the major tourist attractions. We are already looking forward to our next stay at Galaxy Macau.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Excellent Hotel”
Next time we will consider this hotel again. The staff’s are very accommodating and helpful. Great location. Almost everything you need in one place. We really had a great time staying here. We are so impressed with the amenities and facilities of this hotel. Will definitely recommend to our friends and families. Keep it up and Godbless!
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Exceptional”
I like the jacuzzi in the swimming pool. The room. Is very spacious and clean. Room service is excellent and great choice for foods. Shuttle service very convenient and hotel is beautiful.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Amazing hotel, would like to go again”
Our only regret is not booking this hotel for another night. This is truly a five star hotel and it reflects on the quality of the room and service. Everyone was nice except for one lady personnel in the pool area. We would love to stay in this hotel again and highly recommend it.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We appreciate any feedback that will offer us the opportunity to improve and hope we get the chance in the future to serve you. Best regards, Cherry Quality Assurance Manager
Best hotel ever”
The place was so clean, staff were very friendly!!! If you wanna go shopping there are a lot of stores within the vicinity.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Posh lifestyle @ Galaxy”
Turn down service comes with Ferrero Roche. Amenities supplied by Hermes. Bathrobe from Terryboca. Giant pool, heated pool, wave pool, river pool, slides and 3 jacuzzi. Employee with superb attitude, made you feel like a King. Cons: Too strict on the checking out time if you booked thru Agoda or any other 3rd party.
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We appreciate any feedback that will offer us the opportunity to improve and hope we get the chance in the future to serve you. Best regards, Cherry Quality Assurance Manager
Reasonable Price”
Hotel has an amazing pool, they have the coolest slide. There is an artificial beach with white sand, the hotel itself is perfect. Shopping malls, casino, restaurants and even fast food are just few steps away. Everyone is so helpful and the value for money is just right, we enjoyed our stay!
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Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Amazing stay ”
I had an amazing experience and memorable stay. This was my favourite hotel already but after the service of , Liz ,Chloe and Jessica things changed. My kids have asked me to come back already. Thank you the pool team, butler, HSKP and FO.
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Dear Ms. Rita, We are delighted to read that you had a great experience in our service at Galaxy Macau. Thanks for taking time to share your feedback with us and we hope to see you again soon in the nearest future! Stay healthy! Warm Regards, Katie Leong Customer Experience Management