Galaxy Macau
Free Wi-Fi
2018

Galaxy Macau

Galaxy Macau, Cotai, Macau, Macau
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Galaxy City View King Room - Bedroom Galaxy Macau
Galaxy City View King Room - Bedroom
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    Lobby Galaxy Macau
    Interior view Galaxy Macau
    Interior view Galaxy Macau
    Galaxy City View King Room - Bedroom Galaxy Macau
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    Exterior view Galaxy Macau

    Guest reviews

    8.9
    Excellent
    /10
    (11626 reviews)See what guests said
    10.0
    Exceptional

    "My 1st time in Macau, I'm glad I picked Galaxy Macau, it is..."

    Oi L.

    -

    December 16, 2018

    9.3
    Exceptional cleanliness
    Recommended by 96% of guests

    Property highlights

    Things you'll love

    • Free airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Excellent
    Location
    8.8
    See map
    Excellent location
    Nearby
    Popular
  • Galaxy Macau Building160 m
  • UA Cinema Galaxy Macau280 m
  • Galaxy Grand Resort Deck280 m
  • Casino Grand Waldo320 m
  • China Rouge Private Club330 m
  • Iao Kei400 m
  • Museum of Taipa & Coloane History470 m
  • Si Toi500 m
  • Old Taipa Tavern510 m
  • Banyan Tree Spa570 m
  • This property is in high demand!

    Booked 41 times since yesterday | 50 travelers are looking at this property right now

    Value for money8.5
    Distance to city center1. Km
    Location rating8.8
    Nearest airportMacau International Airport (MFM) - Macau
    Distance to airport2.3 km
    Select your room
    8.9
    Excellent
    Room comfort & quality
    Premier Suite
    Premier Suite
    ...
    • Room size: 121 m²/1302 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Royal Suite
    Royal Suite
    ...
    • Room size: 71 m²/764 ft²
    • City view
    • 1 king bed & 1 sofa bed
    Enter dates to see prices
    Galaxy Resort View Twin Room
    Galaxy Resort View Twin Room
    ...
    • Room size: 36 m²/388 ft²
    • Pool view
    • 2 single beds
    Enter dates to see prices
    Galaxy Resort View King Room
    Galaxy Resort View King Room
    ...
    • Room size: 35 m²/377 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Galaxy City View King Room
    Galaxy City View King Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Galaxy Suite
    Galaxy Suite
    ...
    • Room size: 77 m²/829 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Galaxy City View Twin Room
    Galaxy City View Twin Room
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Room Twin room
    Deluxe Room Twin room
    ...
    • Room size: 44 m²/474 ft²
    Enter dates to see prices
    ResortViewTwin
    ResortViewTwin
    ...
    • Room size: 40 m²/431 ft²
    Enter dates to see prices
    ResortViewKingBed
    ResortViewKingBed
    ...
    • Room size: 40 m²/431 ft²
    Enter dates to see prices

    What people love about the property

    • 10.0
      Exceptional

      "Best location for honeymooners, family fun trip, nice and the staffs, very helpful."

      Haryo

      |

      December 4, 2018

    • 10.0
      Exceptional

      "Nice staff, cozy room, a lot of shop and restaurant in hotel."

      LEE

      |

      December 2, 2018

    • 10.0
      Exceptional

      "I will stay again"

      LEE

      |

      December 2, 2018

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    More about Galaxy Macau

    More about Galaxy Macau

    10.0
    Exceptional

    "Everything was perfect for family!"

    yusung

    |

    November 7, 2018

    An overview

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    What they offer

    10.0
    Exceptional

    "Their staffs provided the best services i have ever received..."

    Chen

    |

    January 12, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    Skytop Wave Pool and Skytop Adventure Rapids close at sunset time and are subject to seasonal change.

    Real reviews from real guests

    Agoda Reviews (11626)Booking.com Reviews (3329)
    8.9
    /
    10
    Cleanliness9.3
    Facilities9.2
    Location8.8
    Room comfort and quality8.9
    Service9.0
    Value for money8.5
    Provided by verified guests of Agoda
    All languages
    All guests (11626)
    All room types

    Show reviews that mention 

    Showing 9281 verified guest comments
    12345
    10.0
    Exceptional
    WAI from Hong Kong
    Couple
    Galaxy Resort View King Room
    Stayed 1 night in March 2019
    Good experiance”
    Very good deal for Sunday night in March at Agoda, value for money. Big and clean room, quick check-in and check-out process, friendly staffs. The pool looks amazing, but weather not suitable for swimming this time, hope can try next time
    Reviewed March 05, 2019
    Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
    Responded March 06, 2019
    Galaxy Macau
    10.0
    Exceptional
    JUNG from South Korea
    Couple
    Galaxy City View King Room
    Stayed 1 night in February 2019
    Amazing”
    Room were great, clean. Staffs were kind and helpful. Mini bar was amazing with free to have all. Thanks!
    Reviewed March 04, 2019
    Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager
    Responded March 05, 2019
    Galaxy Macau
    8.4
    Excellent
    Serene from Singapore
    Couple
    Galaxy City View King Room
    Stayed 2 nights in January 2019
    5star resort with big and clean rooms”
    We stay in Galaxy every time when we are in Macau. It is very big and clean and has many amenities. Good that the hotel has been continuously undergoing renovation works. Please continue to keep the rooms in tip-top condition.
    Reviewed February 04, 2019
    Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager
    Responded February 04, 2019
    Galaxy Macau
    10.0
    Exceptional
    Chen from Singapore
    Couple
    Galaxy City View King Room
    Stayed 2 nights in January 2019
    Galaxy Hotel”
    Their staffs provided the best services i have ever received !!! Everyone was so polite and they have many staffs that can speak multiple languages . The staffs also provide good and simple informations for us to tour the country. I will definitely return again. !!
    Reviewed January 12, 2019
    Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager
    Responded January 14, 2019
    Galaxy Macau
    10.0
    Exceptional
    NYUK from Malaysia
    Family with teens
    Galaxy City View King Room
    Stayed 1 night in November 2018
    Relaxing hotel”
    This is my 2nd time stay in this hotel, the hotel environment is comfortable. Facilities such as swimming pool, heated pool and wave pool are my kids best area to enjoy while the adult just relax. I'll visit this hotel again in future.
    Reviewed November 29, 2018
    Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager
    Responded December 03, 2018
    Galaxy Macau
    10.0
    Exceptional
    Fung from Singapore
    Couple
    Galaxy City View King Room
    Stayed 1 night in November 2018
    Amazing Hotel”
    Staff was very nice and helpful. We felt very welcomed once we arrived the hotel. Nice room and view. Fantastic water park. Everything is just so good! Will definitely come back and stay at Galaxy again!
    Reviewed November 25, 2018
    Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager
    Responded December 03, 2018
    Galaxy Macau
    8.8
    Excellent
    Dawn from United Kingdom
    Family with young children
    Galaxy City View King Room
    Stayed 1 night in October 2018
    Luxury hotel ”
    Galaxy is quite luxurious, but it’s certainly not worth the price. The pools are amazing, especially for those with kids. The food court is also great - better choices than most hotels. The hotel is huge and there’s no information in the room regarding shuttle bus times, etc. It’s quite a long walk to get the bus, so knowing the times would be good.
    Reviewed October 24, 2018
    Dear Valued Guest, Thank you for taking time to review our hotel and share of your personal experience with us. We are happy to see that you had an amazing time with your family at the Grand Resort Deck and had an overall wonderful stay with us. However, I am sorry to hear that several things throughout your stay did not meet your expectations. We have already share your valuable comments with our hotel management team for further review and possible improvement. Should you wish to discuss further, please contact us directly via the hotel’s website. We appreciate any feedback that will offer us the opportunity to improve and hope we get the chance in the future to serve you. Best regards, Cherry Quality Assurance Manager
    Responded October 25, 2018
    Galaxy Macau
    8.0
    Excellent
    Edward from Macau
    Family with young children
    Galaxy City View Twin Room
    Stayed 2 nights in September 2018
    Mehh”
    I live in Macao and stayed here with my family for two nights seeking refuge from a super typhoon. As a five star hotel, the Galaxy did not disappoint. Excellent service, every amenity one could wish for, and apparently 120 restaurants to choose from. The artificial (fake) beach with wave pool was a big disappointment, however. The water in the "wave pool" is only about 2 feet deep and and the bottom is rubber or silicon, which is not at all pleasant to step on. The sand does not extend into the pool. As for the waves, they are intermittent and only about 6 inches high. If you want a real wave pool, I recommend Danang, Vietnam where there is a wave pool with real waves that you can actually surf on. All in all, I would not recommend the Galaxy Casino hotel except for an emergency stay unless you like to waste time and money in a casino and/or speak Mandarin.
    Reviewed September 19, 2018
    Dear Valued Guest, Thank you for taking time to share your valuable personal experience with us. We are delighted to read that you had an overall safe time with during the super typhoon with your family, and our staff bad provided excellent service to the guest. However, we are sorry to read that the Grand Resort Deck water facilities were not up to your expectations, and we have already shared your valuable comment with our management team for them to evaluate and make possible improvement. We appreciate the opportunity that you have given us for improving our customer experience. Should you wish to share more feedback with us please allow us to get in touch with you via the hotel direct website. We thank you for choosing us and look forward to welcome you back again soon in the nearest future. Best Regards, Cherry Quality Assurance Manager
    Show more
    Galaxy Macau
    9.6
    Exceptional
    Yun from Hong Kong
    Group
    Galaxy City View Twin Room
    Stayed 1 night in February 2019
    Memorial Family Trip”
    Comfortable room, lots of food choice, nice swimming pool and very good cinema.
    Reviewed February 14, 2019
    Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel and enjoyed our facilities. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
    Responded February 15, 2019
    Galaxy Macau
    9.6
    Exceptional
    Natalie from Australia
    Couple
    Galaxy City View Twin Room
    Stayed 2 nights in January 2019
    Setting the standards for 5 star hotels”
    Our stay at Galaxy Macau went above and beyond our expectations - from the personalized service from the staff (thanks in particular to Francis and Ric/Vic) who took care of us from the moment we stepped off from the shuttle bus all the way to our room, to the smallest details in the rooms (cable organizers provided by housekeeping after cleaning our rooms). All facilities in the room were well kept and felt new - the carpet and bedding were all fresh and clean. There really is nothing to fault. Although they don't take you right into the middle of the action, the shuttle bus services do take you to within walking proximity to all the major tourist attractions. We are already looking forward to our next stay at Galaxy Macau.
    Reviewed January 29, 2019
    Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
    Responded January 30, 2019
    Galaxy Macau
    9.2
    Exceptional
    shilpa from India
    Family with young children
    Galaxy City View King Room
    Stayed 2 nights in January 2019
    Exceptional”
    The hotel was amazing in its overall services but certainly needs to improve a little on their food. The taste of the food was not as expected from such a deluxe hotel. Overall our experience was wonderful. Would certainly like to stay here again.
    Reviewed January 25, 2019
    Dear Valued Guest, Thank you for taking time to share your valuable comments with us. We are sorry to read that the restaurant food quality was not up to your expectations. Please allow us to get in touch with you via the hotel's website and let us know the areas that we need to focus on the improvement. We appreciate any feedback that will offer us the opportunity to improve and we hope to welcome you back again in the nearest future. Best Regards, Cherry Quality Assurance Manager
    Responded January 25, 2019
    Galaxy Macau
    4.8
    JOOHEE from South Korea
    Group
    Galaxy City View Twin Room
    Stayed 1 night in December 2018
    staff was awful”
    toilet was so dirty. staff was so unkind. even though i made a reservation and checked late ( checked at 10 o clock) i had to wait for 30mins to get the room. i was so tired. so i didn't ask to change the room. i just slept. that was not value for money. so bad
    Reviewed December 11, 2018
    Dear Valued Guest, Thank you for taking time to review our hotel and share of your personal experience with us. I am sorry to hear that several things throughout your stay did not meet your expectations. We have already share your valuable comments with our hotel management team for further review and possible improvement. Should you wish to discuss further, please contact us directly via the hotel’s website. We appreciate any feedback that will offer us the opportunity to improve and hope we get the chance in the future to serve you. Best regards, Cherry Quality Assurance Manager
    Responded December 12, 2018
    Galaxy Macau
    10.0
    Exceptional
    MAN from Malaysia
    Couple
    Galaxy City View King Room
    Stayed 1 night in August 2018
    Best Facilities”
    Convenient shutter bus service to airport and tourist spot. Lot’s choices of F&B outlet inside: Chinese, Western, Korean, Japanese and dessert etc. Just opposite Cotai market street. Even the hotel itself you could take lots cool Instagram photos. Definitely recommended!
    Reviewed September 02, 2018
    Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel and enjoyed our restaurants and facilities. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager
    Responded September 06, 2018
    Galaxy Macau
    9.6
    Exceptional
    Grant from Hong Kong
    Business traveler
    Galaxy City View King Room
    Stayed 1 night in May 2018
    Always a great experience”
    The Galaxy Macau is my go to whenever I'm in Macau assuming the room prices are surging due to holiday. The staff is always helpful and the food selection is one of the best compared to the other hotel groups.
    Reviewed August 03, 2018
    Dear Valued Guest, It was our pleasure to have you here and thank you for sharing your valuable feedback with us. We are glad to read that you had enjoyed the hotel environment and facilities, and had an overall wonderful time at Galaxy Macau. We look forward to welcome you back again soon in the near future. Best Regards, Cherry Quality Assurance Manager
    Responded August 06, 2018
    Galaxy Macau
    8.0
    Excellent
    Budy from Indonesia
    Group
    Galaxy City View Twin Room
    Stayed 1 night in June 2018
    Good service ”
    I stayed here for one night. Overall the room is comfortable. And the staff in the front desk is really helpful and friendly. Nice pool. But I can't bring my friends to enter the pool because they didn't stay at the hotel.
    Reviewed July 02, 2018
    Dear Valued Guest, Thank you for taking time to share your valuable feedback with us. We are glad to read that you had an overall great stay with us and your recognition to our staffs. It was greatest pleasure to have you here and we hope to see you again soon in the near future! Best Regards, Cherry Quality Assurance Manager
    Responded July 06, 2018
    Galaxy Macau
    10.0
    Exceptional
    Yuen from Singapore
    Couple
    Galaxy City View King Room
    Stayed 1 night in May 2018
    Feel like VIP”
    Room was big with super king bed. Hotel was grand and luxurious. Swim pool and wave pool too. Cross opposite to Taipa village. Free shuttle bus from Taipa. Can take free shuttle bus to Star World Hotel and proceed to Senado Square and Fisherman Wharf. Just bring HKD will do but be careful of the change in MOP at local shops.
    Reviewed June 03, 2018
    Dear Yuen, It was our pleasure to have you with us at Galaxy hotel and thank you for taking time to share your positive feedback with us. We are happy to read that you had an overall enjoyable stay with us and we hope to see you again soon in the coming future. Best Regards, Cherry Shea Quality Assurance Manager
    Responded June 04, 2018
    Galaxy Macau
    8.4
    Excellent
    Karin from Singapore
    Couple
    Galaxy City View King Room
    Stayed 4 nights in May 2018
    Excellent”
    I highly recommend this hotel. There are many shuttle buses provided by this hotel. There is never a shortage of well mannered staff. They are all over rendering us help whenever we need .There is no lack of restaurant. Totally convenient.
    Reviewed May 10, 2018
    Dear Karin, Thank you for taking time to write us the positive feedback with a perfect rating. We are happy to read that you had an overall wonderful time at Galaxy Hotel and enjoyed our staff service and restaurants. We are looking forward to serve you again in the near future. Best Regards, Cherry Shea Quality Assurance Manager
    Responded May 14, 2018
    Galaxy Macau
    8.8
    Excellent
    Fen from Malaysia
    Business traveler
    Galaxy City View King Room
    Stayed 1 night in May 2018
    Excellent service”
    Their staffs are super friendly when 1st step came out from their shuttle bus. Especially offer an immediately assistant to carry my 26inch heavy luggage once i walked to the main door. So effiencient and helpful with a smile. Will be back soon again.
    Reviewed May 04, 2018
    Dear Fen, Thank you for staying with us and it was our pleasure to have you here at Galaxy Hotel. We are delighted to read that you front services staff provided great service to you upon your arrival and we are looking forward to welcome you back again in the near future. Best Regards, Cherry Shea Quality Assurance Manager
    Responded May 07, 2018
    Galaxy Macau
    8.8
    Excellent
    Yim from Singapore
    Family with young children
    Galaxy City View Twin Room
    Stayed 1 night in December 2017
    Love this hotel”
    Stayed in this hotel with my sis and nieces. Clean and spacious room, lovely environment, child-friendly pools and friendly staff. Location is excellent with lots of amenities nearby. Shall be back if I drop by Macau again.
    Reviewed April 30, 2018
    Dear Yim. It was our pleasure to have you and your family here and thank you for choosing our hotel during your last visit in Macau. We are delighted to read that your had an wonderful experience with us and enjoyed our hotel environment and facilities. We can't wait to welcome you again very soon in the near future. Best Regards, Cherry Shea Quality Assurance Manager
    Responded April 30, 2018
    Galaxy Macau
    10.0
    Exceptional
    Sufern from Singapore
    Group
    Galaxy City View King Room
    Stayed 1 night in April 2018
    AWESOME!! Staff, Ambience, Services, Locality”
    1st of all..Agoda does not honour the Best Price Guarantee within their own sites rates..that is TOTAL disappointment using their site.. Secondly, hotel itself: being such a big organisation with high traffic, their staffs take pride in their job regardless of their appointment, from Front Office, CREDITS to Mr Balen for his warm & great hospitality esp after a long traveling time with old folks. Then the Casino security a Nepal guy at the Level 2 VIP entrance..who spoke so highly of his SINGAPOREAN CEO.. Visit to casino should be prepared by annoyed "walking ATMS" chant, nag and pester if you wan to change $$.. the mamagment should seriously address this issue though thank you to all
    Reviewed April 05, 2018
    Dear Sufern, Thank you for taking time to share your positive feedback with us and other travelers. It was our pleasure to have you here with us and we are happy to read that our staffs provided excellent and warm service during your stay with us. However, I apologize that other areas of the hotel were not up to your expectation but without your feedback we would not be able to correct them. I have shared your comments with related teams as we continue to look at ways of improving our service, hospitality and customer experience. Your thoughts and opinions are valuable and again, we appreciate you sharing them. We are looking forward to welcome you back again in the nearest future. Best Regards, Cherry Shea Quality Assurance Manager
    Responded April 06, 2018
    Galaxy Macau
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