Galaxy Macau
Galaxy Macau
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9.2
Exceptional

"Very comfortable king sized bed, great shower."

Scott

|

December 23, 2017

Galaxy City View King Room - Bedroom Galaxy Macau
Galaxy City View King Room - Bedroom
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Lobby Galaxy Macau
Lobby
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Lobby Galaxy Macau
Lobby
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 Galaxy Macau
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Excellent
Location
8.8
See all 6 photos Galaxy Macau
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What guests are saying:
Staff was very friendly and prudent
abhishek from India
Business traveler
Very helpful staff with great service.
Yu-Ming from Taiwan
Solo traveler
Thank you for making our 25th wedding anniversary very sweet and memorable. I fell in-love with the room. Staff is very warm, friendly, hospitable and accommodating. Amenities are exceptional. Definitely will be back.
PAMELA from Philippines
Family with teens
Love the room as it was big and clean. The laser light show in the night in the hotel was beautiful. Visit the casino, their restaurant but it was a little pricey. Overall stay good for 1 night and left for hong kong.
LAU from Singapore
Family with young children
Magical place, perfect family getaway, kids loved the private beach, water slides, and the cinema! easy access to everything at your footsteps, plenty of food selections! Clean room too! Excellent experience!
Kevin from Australia
Family with young children
Couldn't help but to thank the staff for wonderful anniversary celebration provided for me and my partner. Great service, great food, comfy bed, close to taipa (lotsa great food too) Thumbs up and keep up the good service
Ying from Malaysia
Couple
stunning hotel!!!! start from the lobby entrance someone will try to help you check in with a pad. awesome diamond show at the lobby. hotel room extremely clean and luxurious. the grand deck resort is huge and awesome. highly highly reccomended
Yohansen from Indonesia
Family with young children
Spacious rooms, easy to reach the inner city from here and a fantastic place. Actually you don't even need to leave the building, pretty much anything you would want is right there. Good food, a fantastic swimming pool, Gym, some shopping, good views
Thorsten from Germany
Couple
Excellent
From 11229 reviewsSee what guests said
8.8
/
10
Exceptional cleanliness
9.3
Recommended by 95% of guests
Value for money8.5
Distance to city center1. Km
Location rating8.8
Nearest airportMacau International Airport (MFM) - Macau
Distance to airport2.3 km
  • Free airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.9
Excellent
Room comfort & quality
This property is in high demand!Booked 44 times since yesterday | 41 travelers are looking at this property right now
Premier Suite
Premier Suite
...
  • Room size: 121 m²/1302 ft²
  • City view
  • 1 king bed & 1 sofa bed
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Galaxy Resort View King Room
Galaxy Resort View King Room
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 1 king bed
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Royal Suite
Royal Suite
...
  • Room size: 71 m²/764 ft²
  • City view
  • 1 king bed & 1 sofa bed
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Galaxy City View King Room
Galaxy City View King Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Galaxy Resort View Twin Room
Galaxy Resort View Twin Room
...
  • Room size: 36 m²/388 ft²
  • Pool view
  • 2 single beds
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Galaxy City View Twin Room
Galaxy City View Twin Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
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Galaxy Suite
Galaxy Suite
...
  • Room size: 77 m²/829 ft²
  • City view
  • 1 king bed
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Bed & Breakfast - Deluxe City Twin
Bed & Breakfast - Deluxe City Twin
...
  • Shower and bathtub
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Deluxe City King
Deluxe City King
...
  • Shower and bathtub
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Deluxe Resort Twin
Deluxe Resort Twin
...
  • Shower and bathtub
Enter dates to see prices

What people love about the property

  • 10.0
    Exceptional

    "New, clean, great location and service."

    Grace

    |

    January 22, 2018

  • 10.0
    Exceptional

    "Staff is very warm, friendly, hospitable and accommodating."

    PAMELA

    |

    September 28, 2017

  • 10.0
    Exceptional

    "Clean and good service"

    Han

    |

    January 11, 2018

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More about Galaxy Macau

More about Galaxy Macau

10.0
Exceptional

"Rooms clean and spacious."

Austin

|

April 2, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

9.6
Exceptional

"It was a great stay, very clean and comfortable room."

Lindy S.

|

March 13, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Skytop Wave Pool and Skytop Adventure Rapids close at sunset time and are subject to seasonal change.
Grand Resort Deck annual maintenance will be held from 17 Dec 2018 – 14 Mar 2019. Meanwhile, Galaxy Heated Pool & Outdoor Jacuzzi will remain operation during this period.

Real reviews from real guests

Agoda Reviews (11231)Booking.com Reviews (3417)
8.8
/
10
Cleanliness9.3
Facilities9.2
Location8.8
Room comfort and quality8.9
Service9.0
Value for money8.5
Provided by verified guests of Agoda
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All guests (11231)
All room types

Show reviews that mention 

Showing 9204 verified guest comments
12345
10.0
Exceptional
Chen from Singapore
Couple
Galaxy City View King Room
Stayed 2 nights in January 2019
Galaxy Hotel”
Their staffs provided the best services i have ever received !!! Everyone was so polite and they have many staffs that can speak multiple languages . The staffs also provide good and simple informations for us to tour the country. I will definitely return again. !!
Reviewed January 12, 2019
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager
Responded January 14, 2019
Galaxy Macau
10.0
Exceptional
beng from Malaysia
Couple
Galaxy City View King Room
Stayed 2 nights in January 2019
🤗”
66
Reviewed January 16, 2019
Dear Valued Guest, It was our pleasure to have you here and thank you for taking time to share your personal experience with us. We hope to welcome you back again in the near future. Best Regards, Cherry Quality Assurance Manager
Responded January 17, 2019
Galaxy Macau
10.0
Exceptional
NYUK from Malaysia
Family with teens
Galaxy City View King Room
Stayed 1 night in November 2018
Relaxing hotel”
This is my 2nd time stay in this hotel, the hotel environment is comfortable. Facilities such as swimming pool, heated pool and wave pool are my kids best area to enjoy while the adult just relax. I'll visit this hotel again in future.
Reviewed November 29, 2018
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager
Responded December 03, 2018
Galaxy Macau
10.0
Exceptional
Fung from Singapore
Couple
Galaxy City View King Room
Stayed 1 night in November 2018
Amazing Hotel”
Staff was very nice and helpful. We felt very welcomed once we arrived the hotel. Nice room and view. Fantastic water park. Everything is just so good! Will definitely come back and stay at Galaxy again!
Reviewed November 25, 2018
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager
Responded December 03, 2018
Galaxy Macau
8.8
Excellent
Dawn from United Kingdom
Family with young children
Galaxy City View King Room
Stayed 1 night in October 2018
Luxury hotel ”
Galaxy is quite luxurious, but it’s certainly not worth the price. The pools are amazing, especially for those with kids. The food court is also great - better choices than most hotels. The hotel is huge and there’s no information in the room regarding shuttle bus times, etc. It’s quite a long walk to get the bus, so knowing the times would be good.
Reviewed October 24, 2018
Dear Valued Guest, Thank you for taking time to review our hotel and share of your personal experience with us. We are happy to see that you had an amazing time with your family at the Grand Resort Deck and had an overall wonderful stay with us. However, I am sorry to hear that several things throughout your stay did not meet your expectations. We have already share your valuable comments with our hotel management team for further review and possible improvement. Should you wish to discuss further, please contact us directly via the hotel’s website. We appreciate any feedback that will offer us the opportunity to improve and hope we get the chance in the future to serve you. Best regards, Cherry Quality Assurance Manager
Responded October 25, 2018
Galaxy Macau
8.0
Excellent
Edward from Macau
Family with young children
Galaxy City View Twin Room
Stayed 2 nights in September 2018
Mehh”
I live in Macao and stayed here with my family for two nights seeking refuge from a super typhoon. As a five star hotel, the Galaxy did not disappoint. Excellent service, every amenity one could wish for, and apparently 120 restaurants to choose from. The artificial (fake) beach with wave pool was a big disappointment, however. The water in the "wave pool" is only about 2 feet deep and and the bottom is rubber or silicon, which is not at all pleasant to step on. The sand does not extend into the pool. As for the waves, they are intermittent and only about 6 inches high. If you want a real wave pool, I recommend Danang, Vietnam where there is a wave pool with real waves that you can actually surf on. All in all, I would not recommend the Galaxy Casino hotel except for an emergency stay unless you like to waste time and money in a casino and/or speak Mandarin.
Reviewed September 19, 2018
Dear Valued Guest, Thank you for taking time to share your valuable personal experience with us. We are delighted to read that you had an overall safe time with during the super typhoon with your family, and our staff bad provided excellent service to the guest. However, we are sorry to read that the Grand Resort Deck water facilities were not up to your expectations, and we have already shared your valuable comment with our management team for them to evaluate and make possible improvement. We appreciate the opportunity that you have given us for improving our customer experience. Should you wish to share more feedback with us please allow us to get in touch with you via the hotel direct website. We thank you for choosing us and look forward to welcome you back again soon in the nearest future. Best Regards, Cherry Quality Assurance Manager
Responded September 20, 2018
Galaxy Macau
10.0
Exceptional
MAN from Malaysia
Couple
Galaxy City View King Room
Stayed 1 night in August 2018
Best Facilities”
Convenient shutter bus service to airport and tourist spot. Lot’s choices of F&B outlet inside: Chinese, Western, Korean, Japanese and dessert etc. Just opposite Cotai market street. Even the hotel itself you could take lots cool Instagram photos. Definitely recommended!
Reviewed September 02, 2018
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel and enjoyed our restaurants and facilities. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager
Responded September 06, 2018
Galaxy Macau
9.6
Exceptional
Grant from Hong Kong
Business traveler
Galaxy City View King Room
Stayed 1 night in May 2018
Always a great experience”
The Galaxy Macau is my go to whenever I'm in Macau assuming the room prices are surging due to holiday. The staff is always helpful and the food selection is one of the best compared to the other hotel groups.
Reviewed August 03, 2018
Dear Valued Guest, It was our pleasure to have you here and thank you for sharing your valuable feedback with us. We are glad to read that you had enjoyed the hotel environment and facilities, and had an overall wonderful time at Galaxy Macau. We look forward to welcome you back again soon in the near future. Best Regards, Cherry Quality Assurance Manager
Responded August 06, 2018
Galaxy Macau
10.0
Exceptional
Jose from Philippines
Family with young children
Galaxy City View King Room
Stayed 2 nights in December 2018
It was fantastic. Hotel is huge and the staff was all very helpful. Service is the best. ”
The filipino crew are the best
Reviewed December 31, 2018
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Wish you a Happy New Year! Best Regards, Cherry Quality Assurance Manager
Responded December 31, 2018
Galaxy Macau
9.2
Exceptional
CHIN from Hong Kong
Couple
Galaxy City View King Room
Stayed 2 nights in December 2018
Very good experience the location is fabulous ”
Room very clean, facilities amazing. U can just stay in the hotel and find all the things you need around you.
Reviewed December 29, 2018
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel. We hope to welcome you back again in the near future. Wish you a Happy New Year! Best Regards, Cherry Quality Assurance Manager
Responded December 31, 2018
Galaxy Macau
4.8
JOOHEE from South Korea
Group
Galaxy City View Twin Room
Stayed 1 night in December 2018
staff was awful”
toilet was so dirty. staff was so unkind. even though i made a reservation and checked late ( checked at 10 o clock) i had to wait for 30mins to get the room. i was so tired. so i didn't ask to change the room. i just slept. that was not value for money. so bad
Reviewed December 11, 2018
Dear Valued Guest, Thank you for taking time to review our hotel and share of your personal experience with us. I am sorry to hear that several things throughout your stay did not meet your expectations. We have already share your valuable comments with our hotel management team for further review and possible improvement. Should you wish to discuss further, please contact us directly via the hotel’s website. We appreciate any feedback that will offer us the opportunity to improve and hope we get the chance in the future to serve you. Best regards, Cherry Quality Assurance Manager
Responded December 12, 2018
Galaxy Macau
10.0
Exceptional
Kah from Malaysia
Couple
Galaxy City View King Room
Stayed 2 nights in November 2018
Excellent, best stay of my life”
Very warm welcome received. Beautiful lobby. Large room with Hermes bath soaps, liquids, lotions. Free cup noodles, free sodas. Last but not least, superb resort pool. It must be low peak season considering there were just a handful of guests using the pool. Do try the rapid tubes, all three of them!
Reviewed December 01, 2018
Dear Valued Guest, It was our greatest pleasure to have you here and thank you for taking time to review our hotel. We are glad to read that you had an overall wonderful experience at Galaxy Hotel and had a great time at Grand Resort Deck. We hope to welcome you back again in the near future! Best Regards, Cherry Quality Assurance Manager
Responded December 03, 2018
Galaxy Macau
10.0
Exceptional
yusung from South Korea
Family with young children
Galaxy City View King Room
Stayed 3 nights in November 2018
would like to go again”
everything was perfect for family! specially good for family with kids. room conditon was good, staffs were friendly. and quick check-out was convenience too. good place and definately will go and stay again.
Reviewed November 07, 2018
8.0
Excellent
Budy from Indonesia
Group
Galaxy City View Twin Room
Stayed 1 night in June 2018
Good service ”
I stayed here for one night. Overall the room is comfortable. And the staff in the front desk is really helpful and friendly. Nice pool. But I can't bring my friends to enter the pool because they didn't stay at the hotel.
Reviewed July 02, 2018
Dear Valued Guest, Thank you for taking time to share your valuable feedback with us. We are glad to read that you had an overall great stay with us and your recognition to our staffs. It was greatest pleasure to have you here and we hope to see you again soon in the near future! Best Regards, Cherry Quality Assurance Manager
Responded July 06, 2018
Galaxy Macau
10.0
Exceptional
Yuen from Singapore
Couple
Galaxy City View King Room
Stayed 1 night in May 2018
Feel like VIP”
Room was big with super king bed. Hotel was grand and luxurious. Swim pool and wave pool too. Cross opposite to Taipa village. Free shuttle bus from Taipa. Can take free shuttle bus to Star World Hotel and proceed to Senado Square and Fisherman Wharf. Just bring HKD will do but be careful of the change in MOP at local shops.
Reviewed June 03, 2018
Dear Yuen, It was our pleasure to have you with us at Galaxy hotel and thank you for taking time to share your positive feedback with us. We are happy to read that you had an overall enjoyable stay with us and we hope to see you again soon in the coming future. Best Regards, Cherry Shea Quality Assurance Manager
Responded June 04, 2018
Galaxy Macau
8.4
Excellent
Karin from Singapore
Couple
Galaxy City View King Room
Stayed 4 nights in May 2018
Excellent”
I highly recommend this hotel. There are many shuttle buses provided by this hotel. There is never a shortage of well mannered staff. They are all over rendering us help whenever we need .There is no lack of restaurant. Totally convenient.
Reviewed May 10, 2018
Dear Karin, Thank you for taking time to write us the positive feedback with a perfect rating. We are happy to read that you had an overall wonderful time at Galaxy Hotel and enjoyed our staff service and restaurants. We are looking forward to serve you again in the near future. Best Regards, Cherry Shea Quality Assurance Manager
Responded May 14, 2018
Galaxy Macau
8.8
Excellent
Fen from Malaysia
Business traveler
Galaxy City View King Room
Stayed 1 night in May 2018
Excellent service”
Their staffs are super friendly when 1st step came out from their shuttle bus. Especially offer an immediately assistant to carry my 26inch heavy luggage once i walked to the main door. So effiencient and helpful with a smile. Will be back soon again.
Reviewed May 04, 2018
Dear Fen, Thank you for staying with us and it was our pleasure to have you here at Galaxy Hotel. We are delighted to read that you front services staff provided great service to you upon your arrival and we are looking forward to welcome you back again in the near future. Best Regards, Cherry Shea Quality Assurance Manager
Responded May 07, 2018
Galaxy Macau
8.8
Excellent
Yim from Singapore
Family with young children
Galaxy City View Twin Room
Stayed 1 night in December 2017
Love this hotel”
Stayed in this hotel with my sis and nieces. Clean and spacious room, lovely environment, child-friendly pools and friendly staff. Location is excellent with lots of amenities nearby. Shall be back if I drop by Macau again.
Reviewed April 30, 2018
Dear Yim. It was our pleasure to have you and your family here and thank you for choosing our hotel during your last visit in Macau. We are delighted to read that your had an wonderful experience with us and enjoyed our hotel environment and facilities. We can't wait to welcome you again very soon in the near future. Best Regards, Cherry Shea Quality Assurance Manager
Responded April 30, 2018
Galaxy Macau
10.0
Exceptional
Sufern from Singapore
Group
Galaxy City View King Room
Stayed 1 night in April 2018
AWESOME!! Staff, Ambience, Services, Locality”
1st of all..Agoda does not honour the Best Price Guarantee within their own sites rates..that is TOTAL disappointment using their site.. Secondly, hotel itself: being such a big organisation with high traffic, their staffs take pride in their job regardless of their appointment, from Front Office, CREDITS to Mr Balen for his warm & great hospitality esp after a long traveling time with old folks. Then the Casino security a Nepal guy at the Level 2 VIP entrance..who spoke so highly of his SINGAPOREAN CEO.. Visit to casino should be prepared by annoyed "walking ATMS" chant, nag and pester if you wan to change $$.. the mamagment should seriously address this issue though thank you to all
Reviewed April 05, 2018
Dear Sufern, Thank you for taking time to share your positive feedback with us and other travelers. It was our pleasure to have you here with us and we are happy to read that our staffs provided excellent and warm service during your stay with us. However, I apologize that other areas of the hotel were not up to your expectation but without your feedback we would not be able to correct them. I have shared your comments with related teams as we continue to look at ways of improving our service, hospitality and customer experience. Your thoughts and opinions are valuable and again, we appreciate you sharing them. We are looking forward to welcome you back again in the nearest future. Best Regards, Cherry Shea Quality Assurance Manager
Responded April 06, 2018
Galaxy Macau
10.0
Exceptional
Nyuk from Malaysia
Couple
Galaxy City View King Room
Stayed 3 nights in January 2018
Clean and friendly staff”
I came here to celebrate my birthday, hotel prepare 1 birthday cake for me,staff very friendly and helpful, safety is good..their are doing the housekeeping when i back to my room, the staff request me to tab my card before enter to my room,location also good and with big casino and a lot of food here,will stay here when I come to macau
Reviewed February 04, 2018
12345
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