7.8

Very good
2.5% this month
/10
(2,838 reviews)See what guests said
Housekeeping34
Breakfast30
View5
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Tunjungan Plaza 650 m
Monkasel (Submarine Monument) 1.0 km
Suramadu National Bridge 1.9 km
Tugu Pahlawan 2.1 km
Bungkul Park 3.2 km
Sampoerna Museum 3.8 km
Surabaya's Zoo 3.9 km
Surabaya Town Square 3.9 km
Pakuwon Food Festival 6.3 km
Masjid Nasional Al Akbar Surabaya 8.9 km
Nearby landmarks
Surabaya Tourism Information Center 140 m
Balai Pemuda 150 m
BNI Bank 230 m
Taman Aksara 240 m
Plaza Surabaya 310 m
Surabaya Plaza 310 m
Grahadi Building 320 m
Monumen Gubernur Suryo 330 m
Taman Surya 330 m
Taman Skate & BMX 380 m
Garden Palace Hotel

"Spacious room, great location in the middle of the city."

jessica - January 1, 2020
Superior King - Bedroom Garden Palace Hotel
Lobby Garden Palace Hotel
Interior view Garden Palace Hotel
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Free Wi-Fi

Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia, 60271 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Tunjungan Plaza
Within 650 m of property
Attention

This property is in high demand!

36 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 710 meters to public transportation

  • Airport transfer

  • Located in heart of Surabaya

  • Free Wi-Fi in all rooms!

  • Steamroom

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money7.8
Distance to city center0km
Location rating8.5
Nearest airportJuanda International Airport (SUB)
Distance to airport13.6 km

Rooms available at Garden Palace Hotel

Very good
Room comfort & quality
7.8
Royale Suite Room
...
  • Room size: 98 m²/1055 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Royale Club Suite
...
  • Room size: 98 m²/1055 ft²
  • Shower and bathtub
  • 1 king bed
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Superior King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior Twin
...
  • Room size: 37 m²/398 ft²
  • City view
  • 2 single beds
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Royal Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
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Royal Club
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
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Deluxe King Room
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 1 king bed
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Standard Classic Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 queen bed or 2 single bed...
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Deluxe Twin Room
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 2 single beds
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Superior Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 double bed or 2 single be...
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Frequently asked questions

What time is check-in and check-out at Garden Palace Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Garden Palace Hotel?

For those who wish to drive their own cars, Garden Palace Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 40000 IDR per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Garden Palace Hotel?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Garden Palace Hotel. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 109000 IDR for adults and 60500 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Garden Palace Hotel?

Garden Palace Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Garden Palace Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Garden Palace Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Garden Palace Hotel?

On-site venues and convenient event services make Garden Palace Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 800 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Garden Palace Hotel?

Garden Palace Hotel does permit smoking in some areas and is not 100% smoke-free.

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What people love about Garden Palace Hotel

  • 7.2

    Very good
    Staff 

    "Staff however are excellent and location is good."

    vincent

    |

    November 17, 2019

  • 7.2

    Very good
    Breakfast

    "Well located, big room and good breakfast"

    Yusup

    |

    December 28, 2018

  • 9.2

    Exceptional

    "Will be happy for another discount!"

    Wynnie

    |

    January 15, 2020

Property ranking|Compared to 706 Surabaya properties
See all rankings
Room comfort score
7.8/10
Room size
34 sqm.
Location score
8.4/10
Service score
7.8/10
Better than
95
%
of Surabaya properties
Bigger than
95
%
of Surabaya properties
Better than
84
%
of Surabaya properties
Better than
76
%
of Surabaya properties
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Overall rating:

7.8

Very good
2,535 reviews
Cleanliness
7.6
Facilities
7.2
Location
8.5
Read all reviews >
What travelers say they love:
The best thing abouth this place is the friendly staff
Maria from Indonesia
Couple
More about Garden Palace Hotel

More about Garden Palace Hotel

The Garden Palace Hotel is located just a few minutes from Plaza Surabaya, Tunjungan Plaza, and the World Trade Center. It is also close to excellent transport links, making it easily accessible to the airport and train stations. Ideal for business travelers, the hotel has the largest business banqueting facilities in Surabaya. The hotel boasts several restaurants and bars including the Vista Sidewalk cafe where guests can sit outdoors and listen to live jazz. The deluxe theme rooms are all uniquely styled, and the club excellence rooms offer extra comforts. Our secure online booking form makes reserving your room at Garden Palace Hotel simple - just fill in your desired dates and click.

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Most talked about facilities

Breakfast

157 mentions

Housekeeping

85 mentions

Food & Dining

50 mentions

Internet

44 mentions

What they offer

10.0

Exceptional
Staff 

"Hotel is very clean and the staff are very friendly."

Fung

|

November 20, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Halal
Vegan
Buffet

Restaurants on site

Green House Kitchen Bistro
Cuisine:Asian, Indonesian, International
Menu:Buffet, A-la-carte
Ming Court
Cuisine:Chinese
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Garden Palace Hotel from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.6
Facilities7.2
Location8.5
Room comfort and quality7.8
Service7.8
Value for money7.8
High score for Surabaya
Rating
9+ Exceptional (350)
8-9 Excellent (367)
7-8 Very Good (686)
6-7 Good (290)
<6 Below Expectation (324)
Time of the year
Mar - May (443)
Jun - Aug (574)
Sep - Nov (556)
Dec - Feb (444)
Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
All guests (2535)
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Show reviews that mention 

Showing 2017 verified guest comments
12345
8.7
Excellent
Shirley from Indonesia
Family with young children
Superior King
Stayed 1 night in June 2012

Spacious Room with Sofa Big Enough as Extra Bed”

Size of the room, quality of food during breakfas (especially the fried noodle is the best!), amenities, location

It's been while since we stayed in a truly nice hotel. Garden Palace Surabaya certainly meets (even exceeds) our expectation. My family checks in around 3 p.m. We used our redeem points from Agoda so it was a good bargain. The room AC was cool, room was big and clean, bed is of good quality. We traveled in a group of 3 persons (hubby, myself and my 7 year old kid). Kiddo constantly kicks around when sleeping so we were pleasantly surprised to know the sofa was huge and could function as a proper bed (complete with pillows) so everybody got quality sleep. The bathroom has a bathtub, hot /cold water, standard amenities. The breakfast was tasty. Perhaps for westeners, the food selection was not much, but for Indonesians / Asians it was satisfying. The fried noddle is the best -- not too greasy, tasty, excellent! The hotel lobby used to be connected to two roads: Jalan Yos Sudarso and Jalan Pemuda. Now it only has one face: to Jalan Yos Sudarso. The other building on Jalan Pemuda seemed to be a different / smaller hotel with its own management. Garden Palace is situated next to a shopping mall (Plaza Surabaya), WTC (famous for trading handphones / gadgets), and the ex Radisson Hotel. We had a great time staying there. No complaint whatsoever.

Reviewed June 14, 2012

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10.0
Exceptional
basori from Indonesia
Solo traveler
Stayed 1 night in June 2012

strategi location in Surabaya East Java”

good service person

first time i stay in this central hotel in surabaya, i feel comport for humble and good service of garden palace surabaya hotel team. it is location on central surabaya city where it near from one mall / public service to other location. so i can go from this hotel to another destination place easily. excellent service for garden palace surabaya hotel

Reviewed July 11, 2012

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10.0
Exceptional
defie from Indonesia
Couple
Superior King
Stayed 3 nights in August 2011

Lovely hotel and service with a smile”

The Gym, The dinning area, location and convience for travelers, the staff and service

We have a pleasent time in this hotel, is our second time staying at Garden Palace, and the price is very favorable for a 4 stars hotel, the location is very convenient for travelers because is close to the airport and close to the Surabaya mall, also the staff is very welcoming and friendly making us feel like at home, the gym is great equiped and varity of classes, will definetly stay in this hotel again.

Reviewed September 03, 2011

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9.3
Exceptional
Abubakr from Saudi Arabia
Couple
Stayed 11 nights in August 2009

Nice hotel to stay in Surabaya”

Convenient, tidy & clean. People are nice,very close to shopping mall, easy excess around the city,friendly service.
No iron, no iron board, only 1 pair of slippers, aircondition controller is rather old type whereby the choices only are low, medium, & high

This hotel will be my first choice in next Surabaya trip.Good location, kind staff, and good facilities room with very big sized bed. That's all what I need.It was my first time staying at Garden Palace Hotel. I must say I was not disappointed, but I feel that certain things could be improved upon. The front office staff were all friendly.

Reviewed September 06, 2009

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8.7
Excellent
Malcolm from Australia
Couple
Stayed 2 nights in June 2013

City hotel with friendly staff.”

Friendly staff at check-in. Good lounge area. Affordable meals.

This is the first time we have stayed in Surabaya and the Garden Palace Hotel was a very welcoming and beautiful hotel. The staff were very friendly, helpful and courteous. The breakfast was only ordinary but lunch was very affordable and delicious. If we ever went back to Surabaya we would probably stay there again.

Reviewed June 27, 2013

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9.3
Exceptional
Liem from Hong Kong SAR, China
Couple
Stayed 3 nights in April 2011

Good Stay”

Wifi, Breakfast

arrived late evening in surabaya - the golden palace was a welcome sight. brand new hotel, minimalist decor. very clean - some may be put off by the glass shower that looks into the room. the service was amazing, everyone was very helpful and attentive. welcome drink and delicious breakfast included. seems as though opening promo rates at hotel are a bit better than agoda prices.

Reviewed May 01, 2011

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8.7
Excellent
Iekian from Indonesia
Business traveler
Stayed 3 nights in August 2013

One of the favorite renovated hotel in Surabaya.”

Excellent renovated hotel, great location in the central of Surabaya, and great food

We heard about the Garden Palace Hotel was newly renovated and we decided to stay there for meeting up with our clients. We chose it, mainly because of the location. But we got more than what we wished for. This is one of the best renovated hotel. The management is really serious in making a make over for the new Garden Palace Hotel. We have the experience of 4 star hotel with a budget price hotel. We love everything in the hotel, from the staff attitude to the wide range of buffet. And of course, our customers love to visit us, since the location is really in the central, which make them easier to reach. However, the parking space is not sufficient enough, according to our clients.

Reviewed September 08, 2013

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9.7
Exceptional
Andrei from Indonesia
Business traveler
Stayed 3 nights in January 2013

Best location in Surabaya”

rooms and service

we are traveling from 6 months in surabaya for business and we try this time garden plaza through agoda.it was the best experience we tried in surabaya. the rooms are large, japanese style, friendly , clean with all amenities.internet connection was so-so but we are used to because in all indonesia is the same....food in restaurants are very good and service also.breakfast between good and very good.all staff is friendly and smiling all the time. overall is the best place that the same money can buy.we warmly recommend this place

Reviewed January 27, 2013

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8.0
Excellent
ahmad from Indonesia
Solo traveler
Stayed 1 night in March 2012

Luxurious Hotel in Town”

location

it's a wonderful time to experience surabaya staying at garden palace hotel. i was fortunately staying on 8th floor so that i got excellent view of surabaya city. the hotel is located at a perfect place that make you can go any landmarks of surabaya easily. the taxi or rent car is available for 24 hrs. it looked like the hotel had just been redecorated with new style. there are many elevator so it doesn't take a long time to wait to go up or down stair.

Reviewed March 13, 2012

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9.0
Exceptional
APHRODITE from Indonesia
Family with teens
Stayed 2 nights in December 2013

Affordable hotel with great access”

Easy Access, Spacious room and easy transportation

It's not my first time staying here, because this hotel is one of my favorite hotel in Surabaya. The room is always nice and comfortable. Easy access to anywhere in Surabaya, taxi is easy to get, mall is walking distance and Submarine museum (Museum Kapal Selam), one of the tourist objects in Surabaya, is walking distance as well. Try the delicious ice cream house from the colonial era, it's behind the hotel.

Reviewed September 14, 2014

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8.0
Excellent
Chonglei from China
Couple
Stayed 1 night in August 2012

Good location, nice decor and good service”

nice decoration

Garden Palace hotel is a modern, stylish hotel with an Indonesian touch. The room is nicely decorated and comfortable, although the washroom roof is a little moldy. Wifi is available in the room and there is a good variety of TV channels. Breakfast is good and the restaurant has a nice view over the entire city as it is located on the 24th floor. Conveniently located between Tunjungan plaza and Plaza Surabaya, Garden Palace hotel is good for some last minute shopping as well.

Reviewed August 16, 2012

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10.0
Exceptional
Niken from Netherlands
Solo traveler
Superior King
Stayed 1 night in November 2012

Great hotel, great service and lot's of memories”

the pillow and the dimsum restaurant

This hotel used to be a favorite for my late father. When I was young my father used to take us to The Ming Court dimsum restaurant on the ground floor for a lunch for almost every sunday after church. We loved to stay here too when we already moved to Yogyakarta. He even celebrated his 25 anniversary at this hotel. That was also great. I left Indonesia for The Netherlands 18 years ago. I came to Surabaya for a bussines. When I got in to the hotel, I went to our fav Ming Court restaurant for a lunch before I went to check in to the room. The food was still as great as I can remember. The room is very nice and spacious and has 2 great beds(twins) and a very comfortable and fluffy big pillow. Oh.. I love this pillow... I wish I could take it home with me. Breakfast was also so great. This hotel gave me lot's of happy memories with my father and it still is. Even somebody at the front office can still remember my father. This hotel and it's restaurants still have the same great quality, and lot's of service with smile as my father and I would love. Ooh I love this place.... I'm definitely coming back...!

Reviewed December 01, 2012

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7.2
Very good
james from United States
Business traveler
Superior Double Room
Stayed 1 night in March 2020

OK, but Better Options Available”

I am a frequent visitor to Surabaya. This was my first stay at Garden Palace. Sorry to report that it was disappointing. I had frequent complaints (will describe below), but let me start by praising what is good. The wonderfully friendly staff were accommodating about each complaint I made to the front desk. The breakfast buffet is fine. And the hotel has a very convenient location in the center of Surabaya. But you will find these same good qualities at other hotels in central Surabaya. As for its shortcomings: (1) during my stay of 4 nights, I had to have my digital room key reset every day; every time I returned to the hotel and went up to my room, I found myself locked out; (2) the air-conditioning in the hotel room did not work very well; (3) there was an extremely unpleasant stench in the hallway that the staff did manage to eliminate, but it took about 24 hours; (3) the fitness center is dirty and substandard; there is no swimming pool. This hotel is ok, but....

Reviewed March 18, 2020

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Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded April 17, 2020
Garden Palace Hotel
8.3
Excellent
Emma from Indonesia
Family with young children
Superior King
Stayed 2 nights in July 2012

nice hotel great location”

great location

garden palace is located in the center of surabaya near many shopping malls and famous cullinary destination. the rooom is good quite spacious but do not have any swimming pool so its not really recommended to stay with younger children. the food is good. this hotel is recommended for a business trip especially due to its convinient location.

Reviewed November 18, 2012

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9.3
Exceptional
Anders from Denmark
Solo traveler
Stayed 1 night in July 2011

Central Surabaya with great breakfast”

Good breakfast, central location, near two shopping centers

Very nice 4 star hotel. The hotel is undergoing renovation so the main entrance is now at the back at the hotel. On the Agoda page it is stated that the hotel has airport transport but that is no longer the case. When I complained about this the hotel arranged transport to the airport without charge and send some fruit to my room. Very good service! I had a very nice room at 19th floor which is a non-smoking floor. The room had recently been renovated and the view over Surabaya was amazing. The breakfast buffet was very good and consisted of both Indonesian and European style food. Two shopping centres within walking distance. A swimming pool would have been nice...

Reviewed August 04, 2011

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10.0
Exceptional
Ni from Indonesia
Business traveler
Superior King
Stayed 2 nights in February 2016

Perfect stay”

Affordable price, good location, comfort

Amazing stay at Garden Palace Hotel Surabaya. Breakfast was delicious and complete, nice walking view, smart and polite staff, nice gym, just perfect.

Reviewed March 03, 2016

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8.7
Excellent
SYLVIA from Indonesia
Couple
Superior King
Stayed 1 night in June 2012

Nicely renovated hotel but poor arrangement”

Nice receptions, instant confirmation, nice welcome fruits

garden hotel has been "our family hotel" upon our trip to surabaya.. great location with easy access everywhere. this is our second stay within 2012. our room was newly renovated but the whole arrangement was a total mistake. we could not open the fridge as the cabinet door was so closed to the bed. we could not lock the door as the lock was way wrongly attached. one thing : always ask for a non connecting room. ours was a connecting room and our "next door" keep on trying to open the connecting door day and night.

Reviewed June 28, 2012

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7.7
Very good
Mohamed from Malaysia
Family with teens
Stayed 2 nights in September 2012

Hotel with good location and service”

Center of city and convenience

The Garden Palace hotel is my 1st choice of accommodation on my visit to Surabaya. The room is nice and very comfortable. The hotel is located at the heart of the Surabaya city. The service from all level of staff is good and very friendly. Some of the shopping complexes are located around the hotel I.e. Delta, Grand City and Tunjungan Plaza (TP). Overall the hotel is fulfill my needs during my stay in Surabaya.

Reviewed October 11, 2012

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9.3
Exceptional
Norlizah from Singapore
Couple
Superior King
Stayed 3 nights in October 2014

No regrets”

Room size, cleanliness and friendly staffs

i definitely did not have any regrets staying in this hotel. our room was big, comfy beds, enough toiletries, clean.. e view from our room is great.. e landscape was just amazing.. i do not have anything negative remarks about e room at all.. staffs were always smiling and greeting and offers assistance willingly. breakfast was great.. huge spread with local and western dishes available.. Superb stay at this hotel and definitely worth every penny spent here.. will definitely come back here if i am ever in surabaya again..

Reviewed November 27, 2014

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9.7
Exceptional
Fung from Malaysia
Family with teens
Stayed 4 nights in August 2013

A clean and comfortable Palace....”

clean room, friendly staff, good location

It was a pleasant stay at this hotel. The staff were very helpful and friendly. The location of the hotel is right at the center of Surabaya. The room was extremely comfortable and clean. There are a few shopping malls nearby and therefore easily accessible. However the choice of food for breakfast is quite limited. I enjoyed the pastries though.

Reviewed August 13, 2013

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