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Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel

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7.8

Very good

2,946 reviews

2,946 reviews

Housekeeping34
Breakfast30
View5
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Balai Pemuda

150 m

Taman Aksara

240 m

Plaza Surabaya

310 m

Surabaya Plaza

310 m

Grahadi Building

320 m

Popular landmarks
Tunjungan Plaza

650 m

Monkasel (Submarine Monument)

1.0 km

Suramadu National Bridge

1.9 km

Tugu Pahlawan

2.1 km

Bungkul Park

3.2 km

Closest landmarks
Surabaya Tourism Information Center

140 m

BNI Bank

230 m

The Grand City Mall

400 m

Taman Prestasi

460 m

Area Parkir Grand City

460 m

Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia, 60271 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to fitness center, steamroom and spa on-site.

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Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transport

Excellent breakfast

710 meters to public transportation

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Spa
Steam room
Workout and Leisure
Exercise area

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Check-in/out [express]

Exercise area

Steam room

Luggage storage

Cash withdrawal

This property is in high demand!

27 travelers have booked today.

Value for money7.8
Distance to city center0km
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport13.6 km

Rooms available at Garden Palace Hotel

Very good
Room comfort & quality

7.8

Royale Suite Room
...
  • Room size: 98 m²/1055 ft²
  • City view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Classic Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Classic King
...
  • Smoking allowed
  • Shower
Enter dates to see prices
Superior King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Superior Twin
...
  • Room size: 37 m²/398 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Royal Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Royal Club
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Standard Classic Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 queen bed or 2 single bed...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Garden Palace Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Garden Palace Hotel?

For those who wish to drive their own cars, Garden Palace Hotel has a car park that's close to the hotel. Parking is available for a fee of 40000 IDR per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Garden Palace Hotel?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Garden Palace Hotel. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 109000 IDR for adults and 60500 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Garden Palace Hotel?

Garden Palace Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Garden Palace Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Garden Palace Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Garden Palace Hotel?

On-site venues and convenient event services make Garden Palace Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 800 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Garden Palace Hotel?

Garden Palace Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Garden Palace Hotel?

The closest train, metro, or bus station to Garden Palace Hotel is Gubeng Train Station, 670 m away.

What restaurants are nearby Garden Palace Hotel?

Restaurants including Soto Ayam Kenari Surabaya, Kencana Coffee Shop and Ming Court Restaurant are popular in Garden Palace Hotel’s neighborhood which is known as Surabaya Center.

What popular shopping places are close to Garden Palace Hotel?

Shopping options in Garden Palace Hotel’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Garden Palace Hotel?

Guests at Garden Palace Hotel can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

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Explore the neighborhood

What people love about Garden Palace Hotel

  • 8.8

    Excellent
    Spaciousness

    "The room is really bigger and comfortable, a few times staycation here and really good."

    Nuryuli

    |

    May 26, 2022

  • 10

    Exceptional

    "Garden palace hotel nice and good plave."

    Djohar

    |

    May 26, 2022

  • 10

    Exceptional

    "Very recommend"

    Rahmat

    |

    January 13, 2022

Property ranking|Compared to 823 Surabaya properties
See all rankings
Room comfort score
7.8/10
Room size
39 sqm.
Location score
8.6/10
Service score
7.9/10
Better than
96
%
of Surabaya properties
Bigger than
93
%
of Surabaya properties
Better than
83
%
of Surabaya properties
Better than
75
%
of Surabaya properties
Overall rating:

7.8

Very good
2,946 reviews
Cleanliness
7.6
Facilities
7.3
Location
8.6
Read all reviews >
What travelers say they love:
Staff however are excellent and location is good.
vincent from Brunei Darussalam
Solo traveler
More about Garden Palace Hotel

More about Garden Palace Hotel

Garden Palace Hotel

You'll love the exceptional convenience during your stay at Garden Palace Hotel, located right in the heart of the city center, with an easy access to everything in Surabaya.
The superior services and facilities offered at Garden Palace Hotel will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Surabaya can be assisted with the taxi services available here. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Garden Palace Hotel. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Garden Palace Hotel. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Garden Palace Hotel, where breakfast can be provided in house. Regardless of any dietary restrictions you may have, you'll eat well at Garden Palace Hotel which has a selection of halal options.
Never let a day go wasted when you're at Garden Palace Hotel with all the activities and facilities provided. Warm up at the end of the day with a visit to the steam room and spa. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

Venture outside Garden Palace Hotel and explore Surabaya during your stay. Your journey through Surabaya can be completed with a short shopping stop at Tunjungan Plaza located 640 m away.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 97% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 83% of the city's other options.
This accommodation beats more than 96% of competition in the city on room comfort.

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Amenities and facilities
Very good
Facilities

7.3

Most talked about facilities

Breakfast

157 mentions

Housekeeping

85 mentions

Food & Dining

50 mentions

Internet

44 mentions

Languages spoken

  • English
  • Indonesian
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Spa
  • Steam room
  • Ticket services

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Restaurant [halal]
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Food delivery
  • Infirmary
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Parking [paid]
  • Taxi service

Available in all rooms

  • Complimentary drinking water
  • Desk
  • Phone
  • Shower
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Asian
  • Halal
  • Vegan
  • Buffet
Location
Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia, 60271
Excellent
Location

8.6

Airports

  • Juanda International Airport (SUB)
    13.6 km
  • Abdul Rachman Saleh Airport (MLG)
    75.1 km

Public transportation

  • Gubeng Train Station
    670 m
  • Semut Train Station
    2.1 km

Hospital or clinic

  • Puskesmas Ketabang
    570 m

Shopping

  • Tunjungan Plaza
    650 m

Convenience store

  • Indomaret
    410 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tunjungan Plaza
    650 m
  • Monkasel (Submarine Monument)
    1.0 km
  • Suramadu National Bridge
    1.9 km
  • Tugu Pahlawan
    2.1 km
  • Bungkul Park
    3.2 km
  • Sampoerna Museum
    3.8 km
  • Surabaya's Zoo
    3.9 km
  • Surabaya Town Square
    3.9 km
  • Pakuwon Food Festival
    6.3 km
  • Masjid Nasional Al Akbar Surabaya
    8.9 km

Nearby landmarks

  • Surabaya Tourism Information Center
    140 m
  • Balai Pemuda
    150 m
  • BNI Bank
    230 m
  • Taman Aksara
    240 m
  • Plaza Surabaya
    310 m
  • Surabaya Plaza
    310 m
  • Grahadi Building
    320 m
  • Monumen Gubernur Suryo
    330 m
  • Taman Surya
    330 m
  • Taman Skate & BMX
    380 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee250000 IDR
  • Distance from city center0km
  • Travel time to airport (minutes)22

Extras

  • Breakfast charge (unless included in room price)109000 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors24
  • Number of restaurants3
  • Number of rooms 356
  • Room voltage220
  • Year property opened1986
  • Most recent renovation2012

Parking

  • Daily parking fee40000 IDR

Reviews of Garden Palace Hotel from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.6
Facilities7.3
Location8.6
Room comfort and quality7.8
Service7.9
Value for money7.8
High score for Surabaya
Rating
9+ Exceptional (404)
8-9 Excellent (385)
7-8 Very Good (704)
6-7 Good (302)
<6 Below Expectation (361)
Time of the year
Mar - May (486)
Jun - Aug (609)
Sep - Nov (590)
Dec - Feb (471)
All guests (2,864)
All room types
All languages

Show reviews that mention 

Showing 2,155 verified guest comments
12345
8.7
Excellent
Shirley from Indonesia
Family with young children
Superior King
Stayed 1 night in June 2012

Spacious Room with Sofa Big Enough as Extra Bed”

Size of the room, quality of food during breakfas (especially the fried noodle is the best!), amenities, location

It's been while since we stayed in a truly nice hotel. Garden Palace Surabaya certainly meets (even exceeds) our expectation. My family checks in around 3 p.m. We used our redeem points from Agoda so it was a good bargain. The room AC was cool, room was big and clean, bed is of good quality. We traveled in a group of 3 persons (hubby, myself and my 7 year old kid). Kiddo constantly kicks around when sleeping so we were pleasantly surprised to know the sofa was huge and could function as a proper bed (complete with pillows) so everybody got quality sleep. The bathroom has a bathtub, hot /cold water, standard amenities. The breakfast was tasty. Perhaps for westeners, the food selection was not much, but for Indonesians / Asians it was satisfying. The fried noddle is the best -- not too greasy, tasty, excellent! The hotel lobby used to be connected to two roads: Jalan Yos Sudarso and Jalan Pemuda. Now it only has one face: to Jalan Yos Sudarso. The other building on Jalan Pemuda seemed to be a different / smaller hotel with its own management. Garden Palace is situated next to a shopping mall (Plaza Surabaya), WTC (famous for trading handphones / gadgets), and the ex Radisson Hotel. We had a great time staying there. No complaint whatsoever.

Reviewed June 14, 2012

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10.0
Exceptional
basori from Indonesia
Solo traveler
Stayed 1 night in June 2012

strategi location in Surabaya East Java”

good service person

first time i stay in this central hotel in surabaya, i feel comport for humble and good service of garden palace surabaya hotel team. it is location on central surabaya city where it near from one mall / public service to other location. so i can go from this hotel to another destination place easily. excellent service for garden palace surabaya hotel

Reviewed July 11, 2012

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10.0
Exceptional
defie from Indonesia
Couple
Superior King
Stayed 3 nights in August 2011

Lovely hotel and service with a smile”

The Gym, The dinning area, location and convience for travelers, the staff and service

We have a pleasent time in this hotel, is our second time staying at Garden Palace, and the price is very favorable for a 4 stars hotel, the location is very convenient for travelers because is close to the airport and close to the Surabaya mall, also the staff is very welcoming and friendly making us feel like at home, the gym is great equiped and varity of classes, will definetly stay in this hotel again.

Reviewed September 03, 2011

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9.3
Exceptional
Abubakr from Saudi Arabia
Couple
Stayed 11 nights in August 2009

Nice hotel to stay in Surabaya”

Convenient, tidy & clean. People are nice,very close to shopping mall, easy excess around the city,friendly service.
No iron, no iron board, only 1 pair of slippers, aircondition controller is rather old type whereby the choices only are low, medium, & high

This hotel will be my first choice in next Surabaya trip.Good location, kind staff, and good facilities room with very big sized bed. That's all what I need.It was my first time staying at Garden Palace Hotel. I must say I was not disappointed, but I feel that certain things could be improved upon. The front office staff were all friendly.

Reviewed September 06, 2009

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8.7
Excellent
Malcolm from Australia
Couple
Stayed 2 nights in June 2013

City hotel with friendly staff.”

Friendly staff at check-in. Good lounge area. Affordable meals.

This is the first time we have stayed in Surabaya and the Garden Palace Hotel was a very welcoming and beautiful hotel. The staff were very friendly, helpful and courteous. The breakfast was only ordinary but lunch was very affordable and delicious. If we ever went back to Surabaya we would probably stay there again.

Reviewed June 27, 2013

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9.3
Exceptional
Liem from Hong Kong SAR, China
Couple
Stayed 3 nights in April 2011

Good Stay”

Wifi, Breakfast

arrived late evening in surabaya - the golden palace was a welcome sight. brand new hotel, minimalist decor. very clean - some may be put off by the glass shower that looks into the room. the service was amazing, everyone was very helpful and attentive. welcome drink and delicious breakfast included. seems as though opening promo rates at hotel are a bit better than agoda prices.

Reviewed May 01, 2011

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8.7
Excellent
Iekian from Indonesia
Business traveler
Stayed 3 nights in August 2013

One of the favorite renovated hotel in Surabaya.”

Excellent renovated hotel, great location in the central of Surabaya, and great food

We heard about the Garden Palace Hotel was newly renovated and we decided to stay there for meeting up with our clients. We chose it, mainly because of the location. But we got more than what we wished for. This is one of the best renovated hotel. The management is really serious in making a make over for the new Garden Palace Hotel. We have the experience of 4 star hotel with a budget price hotel. We love everything in the hotel, from the staff attitude to the wide range of buffet. And of course, our customers love to visit us, since the location is really in the central, which make them easier to reach. However, the parking space is not sufficient enough, according to our clients.

Reviewed September 08, 2013

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9.7
Exceptional
Andrei from Indonesia
Business traveler
Stayed 3 nights in January 2013

Best location in Surabaya”

rooms and service

we are traveling from 6 months in surabaya for business and we try this time garden plaza through agoda.it was the best experience we tried in surabaya. the rooms are large, japanese style, friendly , clean with all amenities.internet connection was so-so but we are used to because in all indonesia is the same....food in restaurants are very good and service also.breakfast between good and very good.all staff is friendly and smiling all the time. overall is the best place that the same money can buy.we warmly recommend this place

Reviewed January 27, 2013

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8.0
Excellent
ahmad from Indonesia
Solo traveler
Stayed 1 night in March 2012

Luxurious Hotel in Town”

location

it's a wonderful time to experience surabaya staying at garden palace hotel. i was fortunately staying on 8th floor so that i got excellent view of surabaya city. the hotel is located at a perfect place that make you can go any landmarks of surabaya easily. the taxi or rent car is available for 24 hrs. it looked like the hotel had just been redecorated with new style. there are many elevator so it doesn't take a long time to wait to go up or down stair.

Reviewed March 13, 2012

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9.0
Exceptional
APHRODITE from Indonesia
Family with teens
Stayed 2 nights in December 2013

Affordable hotel with great access”

Easy Access, Spacious room and easy transportation

It's not my first time staying here, because this hotel is one of my favorite hotel in Surabaya. The room is always nice and comfortable. Easy access to anywhere in Surabaya, taxi is easy to get, mall is walking distance and Submarine museum (Museum Kapal Selam), one of the tourist objects in Surabaya, is walking distance as well. Try the delicious ice cream house from the colonial era, it's behind the hotel.

Reviewed September 14, 2014

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8.0
Excellent
Chonglei from China
Couple
Stayed 1 night in August 2012

Good location, nice decor and good service”

nice decoration

Garden Palace hotel is a modern, stylish hotel with an Indonesian touch. The room is nicely decorated and comfortable, although the washroom roof is a little moldy. Wifi is available in the room and there is a good variety of TV channels. Breakfast is good and the restaurant has a nice view over the entire city as it is located on the 24th floor. Conveniently located between Tunjungan plaza and Plaza Surabaya, Garden Palace hotel is good for some last minute shopping as well.

Reviewed August 16, 2012

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10.0
Exceptional
Niken from Netherlands
Solo traveler
Superior King
Stayed 1 night in November 2012

Great hotel, great service and lot's of memories”

the pillow and the dimsum restaurant

This hotel used to be a favorite for my late father. When I was young my father used to take us to The Ming Court dimsum restaurant on the ground floor for a lunch for almost every sunday after church. We loved to stay here too when we already moved to Yogyakarta. He even celebrated his 25 anniversary at this hotel. That was also great. I left Indonesia for The Netherlands 18 years ago. I came to Surabaya for a bussines. When I got in to the hotel, I went to our fav Ming Court restaurant for a lunch before I went to check in to the room. The food was still as great as I can remember. The room is very nice and spacious and has 2 great beds(twins) and a very comfortable and fluffy big pillow. Oh.. I love this pillow... I wish I could take it home with me. Breakfast was also so great. This hotel gave me lot's of happy memories with my father and it still is. Even somebody at the front office can still remember my father. This hotel and it's restaurants still have the same great quality, and lot's of service with smile as my father and I would love. Ooh I love this place.... I'm definitely coming back...!

Reviewed December 01, 2012

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7.2
Very good
james from United States
Business traveler
Superior Room
Stayed 1 night in March 2020

OK, but Better Options Available”

I am a frequent visitor to Surabaya. This was my first stay at Garden Palace. Sorry to report that it was disappointing. I had frequent complaints (will describe below), but let me start by praising what is good. The wonderfully friendly staff were accommodating about each complaint I made to the front desk. The breakfast buffet is fine. And the hotel has a very convenient location in the center of Surabaya. But you will find these same good qualities at other hotels in central Surabaya. As for its shortcomings: (1) during my stay of 4 nights, I had to have my digital room key reset every day; every time I returned to the hotel and went up to my room, I found myself locked out; (2) the air-conditioning in the hotel room did not work very well; (3) there was an extremely unpleasant stench in the hallway that the staff did manage to eliminate, but it took about 24 hours; (3) the fitness center is dirty and substandard; there is no swimming pool. This hotel is ok, but....

Reviewed March 18, 2020

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Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded April 17, 2020
Garden Palace Hotel
8.3
Excellent
Emma from Indonesia
Family with young children
Superior King
Stayed 2 nights in July 2012

nice hotel great location”

great location

garden palace is located in the center of surabaya near many shopping malls and famous cullinary destination. the rooom is good quite spacious but do not have any swimming pool so its not really recommended to stay with younger children. the food is good. this hotel is recommended for a business trip especially due to its convinient location.

Reviewed November 18, 2012

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9.3
Exceptional
Anders from Denmark
Solo traveler
Stayed 1 night in July 2011

Central Surabaya with great breakfast”

Good breakfast, central location, near two shopping centers

Very nice 4 star hotel. The hotel is undergoing renovation so the main entrance is now at the back at the hotel. On the Agoda page it is stated that the hotel has airport transport but that is no longer the case. When I complained about this the hotel arranged transport to the airport without charge and send some fruit to my room. Very good service! I had a very nice room at 19th floor which is a non-smoking floor. The room had recently been renovated and the view over Surabaya was amazing. The breakfast buffet was very good and consisted of both Indonesian and European style food. Two shopping centres within walking distance. A swimming pool would have been nice...

Reviewed August 04, 2011

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10.0
Exceptional
Ni from Indonesia
Business traveler
Superior King
Stayed 2 nights in February 2016

Perfect stay”

Affordable price, good location, comfort

Amazing stay at Garden Palace Hotel Surabaya. Breakfast was delicious and complete, nice walking view, smart and polite staff, nice gym, just perfect.

Reviewed March 03, 2016

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8.7
Excellent
SYLVIA from Indonesia
Couple
Superior King
Stayed 1 night in June 2012

Nicely renovated hotel but poor arrangement”

Nice receptions, instant confirmation, nice welcome fruits

garden hotel has been "our family hotel" upon our trip to surabaya.. great location with easy access everywhere. this is our second stay within 2012. our room was newly renovated but the whole arrangement was a total mistake. we could not open the fridge as the cabinet door was so closed to the bed. we could not lock the door as the lock was way wrongly attached. one thing : always ask for a non connecting room. ours was a connecting room and our "next door" keep on trying to open the connecting door day and night.

Reviewed June 28, 2012

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7.7
Very good
Mohamed from Malaysia
Family with teens
Stayed 2 nights in September 2012

Hotel with good location and service”

Center of city and convenience

The Garden Palace hotel is my 1st choice of accommodation on my visit to Surabaya. The room is nice and very comfortable. The hotel is located at the heart of the Surabaya city. The service from all level of staff is good and very friendly. Some of the shopping complexes are located around the hotel I.e. Delta, Grand City and Tunjungan Plaza (TP). Overall the hotel is fulfill my needs during my stay in Surabaya.

Reviewed October 11, 2012

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9.3
Exceptional
Norlizah from Singapore
Couple
Superior King
Stayed 3 nights in October 2014

No regrets”

Room size, cleanliness and friendly staffs

i definitely did not have any regrets staying in this hotel. our room was big, comfy beds, enough toiletries, clean.. e view from our room is great.. e landscape was just amazing.. i do not have anything negative remarks about e room at all.. staffs were always smiling and greeting and offers assistance willingly. breakfast was great.. huge spread with local and western dishes available.. Superb stay at this hotel and definitely worth every penny spent here.. will definitely come back here if i am ever in surabaya again..

Reviewed November 27, 2014

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9.7
Exceptional
Fung from Malaysia
Family with teens
Stayed 4 nights in August 2013

A clean and comfortable Palace....”

clean room, friendly staff, good location

It was a pleasant stay at this hotel. The staff were very helpful and friendly. The location of the hotel is right at the center of Surabaya. The room was extremely comfortable and clean. There are a few shopping malls nearby and therefore easily accessible. However the choice of food for breakfast is quite limited. I enjoyed the pastries though.

Reviewed August 13, 2013

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