Very good 7.7
Based on 1579 reviews

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About Garden Palace Hotel


The Garden Palace Hotel is located just a few minutes from Plaza Surabaya, Tunjungan Plaza, and the World Trade Center. It is also close to excellent transport links, making it easily accessible to the airport and train stations. Ideal for business travelers, the hotel has the largest business banqueting facilities in Surabaya. The hotel boasts several restaurants and bars including the Vista Sidewalk cafe where guests can sit outdoors and listen to live jazz. The deluxe theme rooms are all uniquely styled, and the club excellence rooms offer extra comforts. Our secure online booking form makes reserving your room at Garden Palace Hotel simple - just fill in your desired dates and click.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Nightclub
  • Sauna

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Laundry service
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Family room


  • Elevator
  • Front desk [24-hour]
  • Pets allowed
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 250000 IDR
Breakfast Charge (when not included in room rate): 109000 IDR
Check-In From: 12:00 AM
Check-Out Until: 12:00 AM
Distance from City Center: 0km
Distance to Airport: 22km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 24
Number of Restaurants: 5
Number of Rooms : 356
Parking Fee (per day): 40000 IDR
Room Voltage: 220
Time to Airport (Minutes): 22
Year Hotel Built: 1986
Year Hotel Last Renovated: 2012
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Recent customer comments

Filter by traveler type
Very good

based on 1579 reviews
  • Cleanliness 7.6
  • Facilities 7.1
  • Location 8.3
  • Room Comfort/Standard 7.8
  • Service 7.7
  • Value for money 7.6
  • Food/Dining 7.3
Sort by

Mohamed from Singapore
Standard Classic
Stayed 3 nights in September 2016
At golden flower hotel
Good hotel great staff
Reviewed September 24, 2016

Fanny from Indonesia
Families with young children
Stayed 1 night in September 2016
good locatuin,value for money,nice staf and more comfortable than before.very satisfying trip
Nice gotel
Reviewed September 23, 2016

Tan from Malaysia
Families with older children
Stayed 2 nights in September 2016
it was good enough
location was good enough...some places althought within walking distance....due to the heavy traffic....u have to walk very far t ...but you stil can easily call up a taxi or arrange a rental car front of the hotel.
Reviewed September 23, 2016

Martha from Indonesia
Business travelers
Stayed 2 nights in September 2016
Strategic Location
It's located in city centre, near shopping centre (Delta/Surabaya Plaza and Tunjungan Plaza), Submarine Museum, and other well-known landmarks. What I like the most was this hotel's next to Zangrandi Ice Cream Restaurant. The staff in front desk were quite friendly, but I think they need to smile more, especially the male receptionists. The room service and cleaning staff were very friendly. I was satisfied with the food. They had variety of food and beverage, and even provided traditional menu, such as jamu kunyit asam and soto madura. Very East Java. Salute. I stayed in Superior room. It's spacious, with a good view to the city. But the parking system was rather complicated. Unlisted vehicles number would be charged IDR 50.000,- even if it just stay for few hours.
Reviewed September 16, 2016

Yuni from Indonesia
Families with young children
Standard New Style
Stayed 3 nights in August 2016
Can be improve
I stayed here many times. This time a bit disappointed, they give me dirty room, until i ask vacuum the bench. My toddler got itchy and red spot. However, i order gojek to buy aome food, they dont want to help me bring to my room, and when i borrow the spoon, they ask some bucks. For this exp, i wont stay garden anymore
Reviewed September 13, 2016

Sunil from Singapore
Business travelers
Stayed 3 nights in August 2016
Comfortable, friendly staff and great location
Great location. Close by to two big malls, Grand City and Tungungan. Room was comfortable and staff are very friendly. Wifi is good too. Close by to an awesome PUB for food and drinks, Our Bar.
Reviewed August 28, 2016

Abraham from India
Solo travelers
Standard Newly Double or Twin
Stayed 1 night in August 2016
A nice placebto stay
Location is nice. After renovation rooms are better It is value for money
Reviewed August 24, 2016

chien-ming from Taiwan
Stayed 2 nights in March 2016
not bad
not bad
Reviewed August 22, 2016

Sunjaya from Indonesia
Standard Classic
Stayed 1 night in August 2016
classic and renovated
we booked two rooms this time which includes breakfast. Room are good but I think they mentioned renovation which seems not properly done. My complaints: hot water in one room is not working and AC temperature cannot be controlled. Other than those issues, everything is okay and acceptable. Breakfast is good. Love the bread selection. Employees / staffs are quick in servicing the guest.
Reviewed August 22, 2016

SOO from Malaysia
Solo travelers
Standard New Style
Stayed 2 nights in August 2016
ok to stay
ok to stay
Reviewed August 09, 2016


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