Garden Palace Hotel
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Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia, 60271
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     Garden Palace Hotel

    Garden Palace Hotel Reviews

    7.7
    Very good
    /10
    (2213 reviews)See what guests said
    6.4
    Good

    "Bfast is good enough and the location is good,,too."

    Apriyani

    -

    April 2, 2018

    7.8
    Very good room comfort and quality
    Recommended by 88% of guests

    Things you’ll love about Garden Palace Hotel

    Things you'll love

    • 710 meters to public transportation

    • Airport transfer

    • Located in heart of Surabaya

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.4
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Plaza Tunjungan680 m
  • Tugu Pahlawan2.08 km
  • Kepanjen Church2.57 km
  • Bungkul Park2.84 km
  • Sampoerna Museum3.83 km
  • Surabaya Town Square3.91 km
  • Sanggar Agung Temple6.08 km
  • Suramadu Bridge8.25 km
  • Mosque Al Akbar8.86 km
  • Ciputra Waterpark12.77 km
  • This property is in high demand!

    Booked 29 times in the last 2 days | 13 travelers are looking at this property right now

    Value for money7.7
    Distance to city center0km
    Location rating8.4
    Nearest airportJuanda International Airport (SUB)
    Distance to airport13.6 km
    Property overview

    The Garden Palace Hotel is located just a few minutes from Plaza Surabaya, Tunjungan Plaza, and the World Trade Center. It is also close to excellent transport links, making it easily accessible to the airport and train stations. Ideal for business travelers, the hotel has the largest business banqueting facilities in Surabaya. The hotel boasts several restaurants and bars including the Vista Sidewalk cafe where guests can sit outdoors and listen to live jazz. The deluxe theme rooms are all uniquely styled, and the club excellence rooms offer extra comforts. Our secure online booking form makes reserving your room at Garden Palace Hotel simple - just fill in your desired dates and click.

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    Rooms available at Garden Palace Hotel

    7.8
    Very good
    Room comfort & quality
    Superior King
    Superior King
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Deluxe Thematic Room
    Deluxe Thematic Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Royale Suite Room
    Royale Suite Room
    ...
    • Room size: 64 m²/689 ft²
    • City view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Royal Club
    Royal Club
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Classic Room
    Classic Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Classic Twin
    Classic Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    Enter dates to see prices
    Royal Twin
    Royal Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Royale Club Twin Room
    Royale Club Twin Room
    ...
    • Room size: 33 m²/355 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Have a question for Garden Palace Hotel?

    What people love about Garden Palace Hotel

    • 8.8
      Excellent
      Location

      "Good location, near to shopping mall, near to Monumen Kapal Selam (within walking distance), large parking capacity, good breakfast"

      Aneng

      |

      October 3, 2018

    • 7.2
      Very good
      Breakfast

      "Well located, big room and good breakfast"

      Yusup

      |

      December 28, 2018

    • 9.2
      Exceptional
      Breakfast

      "Breakfast is good."

      Mohd B.

      |

      September 11, 2017

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    More about Garden Palace Hotel

    More about Garden Palace Hotel

    9.2
    Exceptional

    "Hotel location very good as nearby to shopping mall within w..."

    KAH

    |

    September 18, 2018

    Read more reviews

    What they offer

    6.4
    Good

    "Pros: Great location."

    Fitri

    |

    August 25, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Garden Palace Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2213)Booking.com Reviews (225)
    7.7
    /
    10
    Cleanliness7.6
    Facilities7.2
    Location8.4
    Room comfort and quality7.8
    Service7.8
    Value for money7.7
    All languages
    All guests (2213)
    All room types
    Showing 1880 verified guest comments
    12345
    6.8
    Good
    Thet from Myanmar
    Solo traveler
    Deluxe Thematic Room
    Stayed 1 night in April 2019

    Not bad”

    Overall not bad but terrible breakfast. I can hardly eat it. But the good thing is customer service. Staff are trained enough to provide services and they are very helpful. They help all they can do.

    Reviewed May 20, 2019
    6.8
    Good
    Thet from Myanmar
    Solo traveler
    Deluxe Thematic Room
    Stayed 1 night in April 2019

    Not bad”

    It's not bad in general. The price is not expensive. You pay what you get. But it would be better if the breakfast was improved. I could not eat it at all.

    Reviewed May 20, 2019
    10.0
    Exceptional
    HENDRI from Indonesia
    Couple
    Superior King
    Stayed 1 night in May 2019

    Excited, excellent,. experience, Explorer, Explorer”

    Near city, near mall near railway station, much culture and food culinary. Excited place more than sleep place... thanks

    Reviewed May 07, 2019
    6.0
    Tjandra from Indonesia
    Couple
    Superior King
    Stayed 1 night in February 2019

    Nothing much”

    Jus a regular old hotel .. the room was not that clean but ok, still can tolerate .. btw, what do u expect from this hotel? Location near a local mall/plaza. But the mall is non branded one .. again, do not expect much!

    Reviewed February 28, 2019
    9.6
    Exceptional
    Qonita from Indonesia
    Family with young children
    Superior King
    Stayed 1 night in May 2018

    value for money”

    kamar luas, ukuran bed untuk kamar twinBed juga lumayan besar, ada sofa yang nyamannya sama dengan bednya. bbrp kali menginap disini, checkOut biasa jak 1, namun pernah juga jam 2 dikarenakan kami masih ada acara, dan diperbolehkan tanpa dikenakan biaya tambahan.. receptionistnya ramah, proses checkIn dan checkOut cepat makanan lumayan, mgkn perlu ditingkatkan cita rasa dan keramahannya.. selebihnya okke.. terima kasih Garden Palace

    Reviewed July 11, 2018
    7.2
    Very good
    I
    Business traveler
    Superior Twin
    Stayed 1 night in April 2019

    I didnt get non smoking room”

    in general my stayed was good, included breakfast for 2 the price was value for money, toilet and shower was good only little thing that seem the ceiling is leaking. And the worst thing was i didn't get non smoking room which is i often got headache whenever smell smoke aroma. on top of all i appreciated their work to try deliver their best.

    Reviewed April 24, 2019
    10.0
    Exceptional
    Asher from Indonesia
    Family with teens
    Superior Twin
    Stayed 2 nights in January 2019

    excellent hotel”

    very strategic, because it's in the center of Surabaya and this is my all time favorite hotel since childhood

    Reviewed March 28, 2019
    9.2
    Exceptional
    Yonas from Indonesia
    Family with young children
    Deluxe Thematic Room
    Stayed 2 nights in March 2017

    Old hotel But Cool”

    i know garden palace for long time ago .. yesterday i try to stay there .. and that was a good experience .. despite there is no pool .. but i think the location and thematic ambience .. really make it worth to stay .. thanks

    Reviewed March 07, 2017
    8.4
    Excellent
    Sudarmono from Indonesia
    Business traveler
    Superior King
    Stayed 3 nights in September 2016

    Thank you for suprised birthday cake from the staff”

    Stay here again from Sept 25-28. This hotel is my first choice when come to Surabaya. Near to Surabaya Plaza that you can find many varian of food, near to Balai Kota that you can jogging in the morning. This hotel good for business traveler, also for family with children. Cannot believe that I will got my birthday cake from the staffs, many thanks for your attention ! Can't forget it, of course will come back again.

    Reviewed October 18, 2016
    9.2
    Exceptional
    Sunjaya from Indonesia
    Group
    Stayed 1 night in August 2016

    classic and renovated”

    we booked two rooms this time which includes breakfast. Room are good but I think they mentioned renovation which seems not properly done. My complaints: hot water in one room is not working and AC temperature cannot be controlled. Other than those issues, everything is okay and acceptable. Breakfast is good. Love the bread selection. Employees / staffs are quick in servicing the guest.

    Reviewed August 22, 2016
    8.0
    Excellent
    evi from Indonesia
    Business traveler
    Stayed 1 night in September 2015

    Nice place to stay”

    Easy to reach frm any directions, close to shopping mall,

    Even it was fully booked hotel, they still upgrade our room and we enjoy very good room. The staff was nice and so helpful we felt comfortable stay in this hotel and will recommended to friends, surely we'll come again

    Reviewed September 14, 2015
    8.0
    Excellent
    Jia from Malaysia
    Business traveler
    Superior King
    Stayed 3 nights in January 2015

    Satisfy”

    clean, comfortable, friendly staff

    WiFi signal need to improve, cannot cover well in the room, only nearby the door, maximum on your bed.. i had being told that if you want to have better signal, then you have to pay, so sad to hear that, now a days most of the hotel are giving free WiFi service and their signal is good, but other than the WiFi, i can says that it's good enough, well done.

    Reviewed July 20, 2015
    8.7
    Excellent
    DJOKO from Indonesia
    Family with teens
    Stayed 2 nights in April 2015

    large room”

    large room, best location, value for money

    We stayed 2 nights during Surabaya visit with my family. The location is superb which is in central. The room is large that able to accomodate 4 persons (2 twin bed + long sofa bed). Will comeback again. Recommended.

    Reviewed May 05, 2015
    8.3
    Excellent
    HY from Malaysia
    Family with young children
    Superior King
    Stayed 1 night in December 2014

    Location and friendly staffs”

    Location, staffs & value of money

    The stay was great! Room is spacious and recently renovated. However bathroom can be improved further. Not too far to walk to nearby places such as Plaza Surabaya, TelkomSel office and Station Gubeng. Staffs are friendly!

    Reviewed December 14, 2014
    8.0
    Excellent
    Rolando from Indonesia
    Business traveler
    Stayed 1 night in October 2014

    lovely hotel”

    centrally located

    nothing to complain good hotel and the room is clean. their staff who work at the restaurant is lovely and really helpful to the guest. i will give them 5 star for their service and their kindness this experience will absolutely make me comeback to this hotel

    Reviewed October 23, 2014
    8.0
    Excellent
    Fu from Malaysia
    Couple
    Deluxe Thematic Room
    Stayed 1 night in October 2014

    Old hotel still maintain”

    Good Location, Good Breakfast and efficient staff

    This is a very old hotel, but still maintaining well. the location is in the center of Surabaya, near by a few big shopping mall with walking distance. Staff are well trained, food are good, price are acceptable. It is a good choice if u want to stay in the center of the city.

    Reviewed October 14, 2014
    9.0
    Exceptional
    APHRODITE from Indonesia
    Family with teens
    Stayed 2 nights in December 2013

    Affordable hotel with great access”

    Easy Access, Spacious room and easy transportation

    It's not my first time staying here, because this hotel is one of my favorite hotel in Surabaya. The room is always nice and comfortable. Easy access to anywhere in Surabaya, taxi is easy to get, mall is walking distance and Submarine museum (Museum Kapal Selam), one of the tourist objects in Surabaya, is walking distance as well. Try the delicious ice cream house from the colonial era, it's behind the hotel.

    Reviewed September 14, 2014
    8.7
    Excellent
    MOHAMMED from Bangladesh
    Business traveler
    Stayed 1 night in August 2014

    nice stay”

    location, room comfort and breakfast

    I stayed there for one night. It was really good. The room was quiet big. I was given twin bed room as all double beds (king size) rooms were occupied. The breakfast was good. Lots of varieties. The place is very calm. The shipping mall is about 150 meters away. the room was very clean. Staffs were very friendly. Mini bar is provided. Snacks and drinks are available in the minibar. The shopping mall in fact at walking distance but crossing road in Surabaya is very difficult as most of the traffic light seems to be not operational.

    Reviewed August 18, 2014
    8.3
    Excellent
    SIANITA from Indonesia
    Family with young children
    Stayed 1 night in April 2014

    Nice hotel at central city”

    Clean; friendly staff and good location

    Very comfortable to stay at this hotel; the location is very closed to the heritage ice cream from Surabaya, "Zangrandi Ice cream", just walk in few minute to reach it. The staffs are very friendly and helpful to us with young child.

    Reviewed April 24, 2014
    8.3
    Excellent
    Jeffry from Indonesia
    Couple
    Stayed 2 nights in January 2014

    Comfort”

    Comfort, central located, near shopping center

    I stayed for two nights, comfort... Gaden Palace is an old hotel but renovated.. A good choice to stay at this hotel, cntral location, and easy to reach.. I like this hotel. I will recommended this hotel to my friends.

    Reviewed January 20, 2014
    12345
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    • Excellent location
    • Plaza Tunjungan
    • Gubeng Train Station is within 0.67 km