Garden Palace Hotel

Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia, 60271
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Royal Club - Room plan Garden Palace Hotel
Royal Club - Room plan
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    Lobby Garden Palace Hotel
    Interior view Garden Palace Hotel
    Interior view Garden Palace Hotel
    Superior King Garden Palace Hotel
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     Garden Palace Hotel

    Guest reviews

    7.7
    Very good
    /10
    (2096 reviews)See what guests said
    10.0
    Exceptional

    "Just stayed one night, hotel clean, staff helpful."

    mayrgaret

    -

    May 11, 2016

    7.8
    Very good room comfort and quality
    Recommended by 86% of guests

    Property highlights

    • 670 meters to public transportation

    • Airport transfer

    • Located in heart of Surabaya

    • Free Wi-Fi in all rooms!

    This property is in high demand!Booked 13 times since yesterday | 16 travelers are looking at this property right now
    Excellent
    Location
    8.4
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Balai Pemuda200 m
  • Plaza Surabaya200 m
  • BNI Bank230 m
  • The Grand City Mall260 m
  • Grahadi Building330 m
  • Monumen Gubernur Suryo330 m
  • Delta Theatre390 m
  • Joko Dolog Buddhist Statue440 m
  • Monumen Kapal Selam500 m
  • Monkasel (Submarine Monument)510 m
  • Value for money7.7
    Distance to city center0km
    Location rating8.4
    Nearest airportJuanda International Airport (SUB)
    Distance to airport13.5 km
    Select your room
    7.8
    Very good
    Room comfort & quality
    Superior King
    Superior King
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double b...
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    Deluxe Thematic Room
    Deluxe Thematic Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 double bed
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    Royale Suite Room
    Royale Suite Room
    ...
    • Room size: 64 m²/689 ft²
    • City view
    • 1 king bed and 1 sofa bed
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    Royal Club
    Royal Club
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed or 2 single beds
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    Classic Room
    Classic Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 double bed
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    Classic Twin
    Classic Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
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    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
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    Superior Twin
    Superior Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
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    Royal Twin
    Royal Twin
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds
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    Royale Club Twin Room
    Royale Club Twin Room
    ...
    • Room size: 33 m²/355 ft²
    • Shower and bathtub
    • 2 single beds
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    Have a question for Garden Palace Hotel?

    What people love about the property

    • 6.0
      Review score

      "While the room was big and staff were friendly, the hotel needs a make over soon."

      Kuna

      |

      August 4, 2018

    • 6.4
      Good

      "Bfast is good enough and the location is good,,too."

      Apriyani

      |

      April 2, 2018

    • 9.2
      Exceptional

      "Hotel location very good as nearby to shopping mall within walking distance."

      KAH

      |

      September 18, 2018

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    More about Garden Palace Hotel

    More about Garden Palace Hotel

    7.2
    Very good

    "Well located, big room and good breakfast"

    Yusup

    |

    December 28, 2018

    An overview

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    What they offer

    6.4
    Good

    "Pros: Great location."

    Fitri

    |

    August 25, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (2096)Booking.com Reviews (214)
    7.7
    /
    10
    Cleanliness7.6
    Facilities7.2
    Location8.4
    Room comfort and quality7.8
    Service7.7
    Value for money7.7
    Provided by verified guests of Agoda
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    All guests (2096)
    All room types
    Showing 1829 verified guest comments
    12345
    6.0
    Tjandra from Indonesia
    Couple
    Superior King
    Stayed 1 night in February 2019
    Nothing much”
    Jus a regular old hotel .. the room was not that clean but ok, still can tolerate .. btw, what do u expect from this hotel? Location near a local mall/plaza. But the mall is non branded one .. again, do not expect much!
    Reviewed February 28, 2019
    8.4
    Excellent
    yunie from Indonesia
    Family with young children
    Superior King
    Stayed 1 night in January 2019
    good location”
    location good , near mall
    Reviewed February 21, 2019
    9.6
    Exceptional
    Qonita from Indonesia
    Family with young children
    Superior King
    Stayed 1 night in May 2018
    value for money”
    kamar luas, ukuran bed untuk kamar twinBed juga lumayan besar, ada sofa yang nyamannya sama dengan bednya. bbrp kali menginap disini, checkOut biasa jak 1, namun pernah juga jam 2 dikarenakan kami masih ada acara, dan diperbolehkan tanpa dikenakan biaya tambahan.. receptionistnya ramah, proses checkIn dan checkOut cepat makanan lumayan, mgkn perlu ditingkatkan cita rasa dan keramahannya.. selebihnya okke.. terima kasih Garden Palace
    Reviewed July 11, 2018
    6.8
    Good
    Rudy from Indonesia
    Family with young children
    Classic Room
    Stayed 1 night in August 2018
    we got unmaintained old room”
    The location is in central of the city. So, we can go everywhere by foot. We got the old type room that came also with old type tv ,sadly the room scores low for cleanliness. But, the greatest thing is , the hotel location is next to Ice cream parlour, called Zangrandi . And it's yummy.
    Reviewed September 26, 2018
    9.2
    Exceptional
    KAH from Malaysia
    Group
    Superior King
    Stayed 1 night in September 2018
    Close to Shopping mall and train station”
    hotel location very good as nearby to shopping mall within walking distance. room side (sup) is spacious and comfy.however. toilet condition is not up to expectation. the shower is block, water on the ground blocked and mirror is rusty
    Reviewed September 18, 2018
    10.0
    Exceptional
    Zulkifli from Malaysia
    Solo traveler
    Classic Room
    Stayed 1 night in January 2019
    Exceptional”
    Breakfast and dinner there was worth the money. Staff were warm and helpful.
    Reviewed January 26, 2019
    10.0
    Exceptional
    galuh from Indonesia
    Couple
    Deluxe Thematic Room
    Stayed 1 night in January 2019
    all good”
    all good.no complain
    Reviewed January 08, 2019
    10.0
    Exceptional
    galuh from Indonesia
    Couple
    Deluxe Thematic Room
    Stayed 1 night in October 2018
    all good”
    perfecto
    Reviewed January 04, 2019
    8.4
    Excellent
    Sudarmono from Indonesia
    Business traveler
    Superior King
    Stayed 3 nights in September 2016
    Thank you for suprised birthday cake from the staff”
    Stay here again from Sept 25-28. This hotel is my first choice when come to Surabaya. Near to Surabaya Plaza that you can find many varian of food, near to Balai Kota that you can jogging in the morning. This hotel good for business traveler, also for family with children. Cannot believe that I will got my birthday cake from the staffs, many thanks for your attention ! Can't forget it, of course will come back again.
    Reviewed October 18, 2016
    9.2
    Exceptional
    Sunjaya from Indonesia
    Group
    Classic Room
    Stayed 1 night in August 2016
    classic and renovated”
    we booked two rooms this time which includes breakfast. Room are good but I think they mentioned renovation which seems not properly done. My complaints: hot water in one room is not working and AC temperature cannot be controlled. Other than those issues, everything is okay and acceptable. Breakfast is good. Love the bread selection. Employees / staffs are quick in servicing the guest.
    Reviewed August 22, 2016
    8.0
    Excellent
    Sesilia from Indonesia
    Family with young children
    Deluxe Thematic Room
    Stayed 3 nights in February 2016
    Nice Location, but no so clean”
    Location, hospitality, restaurants
    My stay was good, the staffs were very friendly and helpful. First time I booked the hotel with agoda, I've already mention in special request that I wanted a side to side bedroom with connecting door and also a japanesse theme room if possible. The day I arrived at the hotel, they gave me an oriental themed room without connecting room, and in a smoking area (I also request a non-smoking room since I brought a baby). I asked if I could got another room with connecting door, they said they will inform me later when one exist. Then I arrived at this oriental theme room, it looks awful! The carpet was dull, and the room gave a dirty ambience. I asked the reception if I could move to a japanesse theme room and she said: "Oh yes, we have two empty rooms at Japanesse theme with connecting door!" Da hell... Why didn't you give these rooms from the beginning?? The Japanesse theme rooms were a lovely one. Looks clean since no dull carpet attached. I was given 1822 and 1824. 1824 was placed at the corner and a lot smaller than 1822. Oh yeah, the closet flush system in this hotel was bad, not in our room but in the other room as well. Overall, if you really looking for a middle classed hotel in the center of Surabaya, I suggest you this one, but if you want a better hotel performace within this price range without considering the location then I think The Alana hotel still the best choice.
    Reviewed February 10, 2016
    8.0
    Excellent
    evi from Indonesia
    Business traveler
    Stayed 1 night in September 2015
    Nice place to stay”
    Easy to reach frm any directions, close to shopping mall,
    Even it was fully booked hotel, they still upgrade our room and we enjoy very good room. The staff was nice and so helpful we felt comfortable stay in this hotel and will recommended to friends, surely we'll come again
    Reviewed September 14, 2015
    9.3
    Exceptional
    Julianto from Australia
    Family with young children
    Deluxe Thematic Room
    Stayed 1 night in August 2015
    Love the Theme Room”
    Comfort, Stylish Room & Great location.
    We stayed on this hotel for only 1 night, I wish we stayed longer. we got the Japanese themed room, it's very nice. The hotel itself is in the middle of the city so it's convenience. The staffs are great, the whole hotel is beautiful. The only complaint for this hotel is the smokers in breakfast area. Absolutely disgusting! No respect for other people that are eating. This hotel should stop people smoking indoor!
    Reviewed August 31, 2015
    8.0
    Excellent
    Jia from Malaysia
    Business traveler
    Superior King
    Stayed 3 nights in January 2015
    Satisfy”
    clean, comfortable, friendly staff
    WiFi signal need to improve, cannot cover well in the room, only nearby the door, maximum on your bed.. i had being told that if you want to have better signal, then you have to pay, so sad to hear that, now a days most of the hotel are giving free WiFi service and their signal is good, but other than the WiFi, i can says that it's good enough, well done.
    Reviewed July 20, 2015
    8.7
    Excellent
    DJOKO from Indonesia
    Family with teens
    Stayed 2 nights in April 2015
    large room”
    large room, best location, value for money
    We stayed 2 nights during Surabaya visit with my family. The location is superb which is in central. The room is large that able to accomodate 4 persons (2 twin bed + long sofa bed). Will comeback again. Recommended.
    Reviewed May 05, 2015
    9.3
    Exceptional
    Norlizah from Singapore
    Couple
    Superior King
    Stayed 3 nights in October 2014
    No regrets”
    Room size, cleanliness and friendly staffs
    i definitely did not have any regrets staying in this hotel. our room was big, comfy beds, enough toiletries, clean.. e view from our room is great.. e landscape was just amazing.. i do not have anything negative remarks about e room at all.. staffs were always smiling and greeting and offers assistance willingly. breakfast was great.. huge spread with local and western dishes available.. Superb stay at this hotel and definitely worth every penny spent here.. will definitely come back here if i am ever in surabaya again..
    Reviewed November 27, 2014
    8.0
    Excellent
    Rolando from Indonesia
    Business traveler
    Stayed 1 night in October 2014
    lovely hotel”
    centrally located
    nothing to complain good hotel and the room is clean. their staff who work at the restaurant is lovely and really helpful to the guest. i will give them 5 star for their service and their kindness this experience will absolutely make me comeback to this hotel
    Reviewed October 23, 2014
    8.0
    Excellent
    Fu from Malaysia
    Couple
    Deluxe Thematic Room
    Stayed 1 night in October 2014
    Old hotel still maintain”
    Good Location, Good Breakfast and efficient staff
    This is a very old hotel, but still maintaining well. the location is in the center of Surabaya, near by a few big shopping mall with walking distance. Staff are well trained, food are good, price are acceptable. It is a good choice if u want to stay in the center of the city.
    Reviewed October 14, 2014
    9.0
    Exceptional
    APHRODITE from Indonesia
    Family with teens
    Stayed 2 nights in December 2013
    Affordable hotel with great access”
    Easy Access, Spacious room and easy transportation
    It's not my first time staying here, because this hotel is one of my favorite hotel in Surabaya. The room is always nice and comfortable. Easy access to anywhere in Surabaya, taxi is easy to get, mall is walking distance and Submarine museum (Museum Kapal Selam), one of the tourist objects in Surabaya, is walking distance as well. Try the delicious ice cream house from the colonial era, it's behind the hotel.
    Reviewed September 14, 2014
    8.7
    Excellent
    MOHAMMED from Bangladesh
    Business traveler
    Stayed 1 night in August 2014
    nice stay”
    location, room comfort and breakfast
    I stayed there for one night. It was really good. The room was quiet big. I was given twin bed room as all double beds (king size) rooms were occupied. The breakfast was good. Lots of varieties. The place is very calm. The shipping mall is about 150 meters away. the room was very clean. Staffs were very friendly. Mini bar is provided. Snacks and drinks are available in the minibar. The shopping mall in fact at walking distance but crossing road in Surabaya is very difficult as most of the traffic light seems to be not operational.
    Reviewed August 18, 2014
    12345
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