Very good 7.5
Based on 150 reviews

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About this property

Description

Situated near the heart of Pontianak, this cozy venue makes a resting spot for those seeking serenity in this quiet part of the country. Gardenia Resort and Spa offers contemporary guestrooms, each set with standard amenities as well as toiletries. For leisure conveniences, the hotel is facilitated with laundry service, coffee shops, room service, Wi-Fi, tour arrangements, as well as meeting rooms. In order to enhance the relaxing process, houseguests may arrange a massage session, have a peaceful stroll down the beautiful garden, or simply have a swim in the outdoor pool. With such accommodation and services, it's no wonder past guests keep returning to Gardenia Resort and Spa.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Bicycle rental
  • Car park
  • Rental car
  • Shuttle service
  • Valet parking

Things to do, ways to relax

  • Garden
  • Massage(s)
  • Spa
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant(s)
  • Restaurant [halal]
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Laundry service
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Access

  • Check-in/check-out [express]
  • Facilities for disabled guests
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible
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Policies

Child and extra bed policy
Children 0-4 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 0 IDR
Breakfast Charge (when not included in room rate): 60000 IDR
Check-In From: 01:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 15 km
Distance to Airport: 3 km
Number of Floors: 1
Number of Restaurants: 2
Number of Rooms : 47
Room Voltage: 220
Time to Airport (Minutes): 5
Year Hotel Built: 2011
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Recent customer comments

Filter by traveler type
Very good



based on 150 reviews
  • Cleanliness 7.8
  • Facilities 6.8
  • Location 7.1
  • Room Comfort/Standard 8.0
  • Service 7.8
  • Value for money 7.5
  • Food/Dining 7.0
Sort by

SIEN from Malaysia
Solo traveler
Premier Villa
Stayed one night in October 2015
near to airport
was here only because the next i need to travel to the airport. saw that it could access to the water park next door, i presumed is free acess. nice chalet room however location is very outskirt. no amenities around. without any transport, I would not recommend this place.
Reviewed September 19, 2016

Andrew from Australia
Business traveler
Terrace Suite Villa
Stayed one night in June 2016
Villa's are nice
Old hotel but full of chart. Very close to the airport but a long way from everything else
Reviewed July 23, 2016

Simon from Indonesia
Family with young children
Premier Villa
Stayed one night in July 2016
Peace and quite
If you are with a group if people, and looking forward to a quiet place, this resort is a nice place. Need sime improvement on the rooms cleanliness. One room we stayed had kinda damp smell. The other one was ok. The rooms are spacious.
Reviewed July 11, 2016

Chris from Australia
Group
Premier Double or Twin Room
Stayed one night in June 2016
Stayed here numerous times, very underwhelming this time
Three of our group got gastro from the restaurant after waiting over an hour for our lunch, the bed linens were stained all kinds of yellow and one of our rooms even had a hole in the wall. The washroom smelt musty and the shower head was so grimed up water sprayed in every which direction. I've stayed her numerous times previously and think I will be looking for a new spot to stay in future. It's definitely gone down hill
Reviewed July 03, 2016

Desy from Singapore
Couple
Terrace Suite Villa
Stayed 5 nights in March 2016
Good hotel to relax,stay away from the city center
Quiet place to relax, a lot of privacy for those who like to be alone, 5 mins away from the airport.
Not the first time my husband and I stay in this hotel. Due to work, my husband and I have to travel a lot. We keep coming back despite some plus minus here and there. We like the place because it is quiet, we can have a lot of privacy so we can relax and stay away from the city center crowds. Most of the time we spent just for relaxing. The kitchen was good, the nasi goreng and the asam pedas fish was not bad, we often ordered from room service because we were too lazy to go out. Bed was comfy, room was spacious, but they have to start to do maintenance, sometimes at night we can hear bugs from the ceiling eating the woods. Room we stayed the shower was terrible, very little water came out. It also took quite a long time for the room cleaner to come. They do knock on door in the morning, but once you said "later" they will never return so we had to call. The breakfast was okay-ish, nothing special. The staff was good and helpful.
Reviewed March 23, 2016

efadamaya from Indonesia
Family with teens
Premier Villa
Stayed one night in December 2015
Disappointed, dirty room, smelly toilet
I felt very disappointed with the hotel, the toilet is smelly, the room is very old. They didn't maintaince the hotel. The telephone in the room was broken, I asked the hotel staff to change or repaired third times, they ignore it, until I have checked out from the hotel they didn't fix it. I didn't recommend to stay in there. The price is too high for the room.
Reviewed January 12, 2016

Suhendra from Indonesia
Family with young children
Premier Villa
Stayed one night in August 2015
A little escape from the city
All is standar
Not bad hotel, good staf performence, breakfast is standard, a room a litle smeel of dust.
Reviewed January 06, 2016

Hermawan from Indonesia
Solo traveler
Premier Villa
Stayed 2 nights in December 2015
quiet and near airport
nice hotel for gateway far from city but near airport
it was fine quiet hotel near airport and bad breakfast for 4 star hotel
Reviewed December 20, 2015

Frangky from Indonesia
Couple
Terrace Suite Villa
Stayed 2 nights in November 2015
Great hotel environment, low maintenance room.
Environment outside the room, swimming pool, great staffs.
The condition and environment inside the resort complex is very good. It feels so traditional but very nice. Great swimming pool. Breakfast is still ok although there were not alot of variety. The problem lies with the condition of the room which is already very outdated and looks low maintenance. It still uses old type small TV and the woods, which is the room made of, condition is poor. There were screeching noises came from the ceiling and windows and when I checked the noise, they are actually came from the worm larvae or insect that eating the wood away. There are many holes in the wood. The room alo smells like a damp/wet rug which probably they never been aired before.
Reviewed November 09, 2015

tjoeng from Indonesia
Family with teens
Terrace Suite Villa
Stayed one night in March 2013
Nice Hotel
Nice Hotel
Nice Hotel
Reviewed September 02, 2015



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