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Garuda Plaza Hotel

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Very good7.2
Based on343reviews
Garuda Plaza Hotel
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Lobby
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Swimming pool
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7.2 Very good guest rating
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"The location near to Medan railink train station, recommende..."

Gandi A.Indonesia
Reception
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7.9 Very good location
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7.9Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

  • Airport transfer

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Room choices
Superior
...
  • City view
  • 30 m²
  • 1 double bed or 2 single be...
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Deluxe
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  • City view
  • 35 m²
  • 1 double bed or 2 single be...
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Nearest essentials

Airports
  • 22 kilometers to
  • Kuala Namu International Airport (KNO)
  • 225 kilometers to
  • Ferdinand Lumban Tobing Airport (FLZ)
Public transportation
  • 1.8 kilometers to
  • Medan Train Station
  • 6 kilometers to
  • Medan Amplas Bus Station Central
Hospital or clinic
  • 300 meters to
  • Rsu Permata Bunda
Pharmacy
  • 850 meters to
  • Parinduri Pharmacy
Convenience store
  • 600 meters to
  • Indomaret
Cash withdrawal
  • 300 meters to
  • ATM

More about Garuda Plaza Hotel

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Verified traveler reviews

Agoda Reviews (343)
Booking.com Reviews (17)

5.3

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Very good
  • Cleanliness 7.0
  • Facilities 6.2
  • Location 7.9
  • Room comfort and quality 7.2
  • Service 7.1
  • Value for money 7.3
Very good
  • Cleanliness 6.9
  • Facilities 6.3
  • Location 7.5
  • Room comfort and quality 7.0
  • Service 7.1
  • Value for money 7.0
Very good
  • Cleanliness 7.3
  • Facilities 7.2
  • Location 8.3
  • Room comfort and quality 7.4
  • Service 7.4
  • Value for money 7.5
Very good
  • Cleanliness 7.0
  • Facilities 6.2
  • Location 7.8
  • Room comfort and quality 6.8
  • Service 7.0
  • Value for money 7.3
Very good
  • Cleanliness 6.7
  • Facilities 5.9
  • Location 7.8
  • Room comfort and quality 7.3
  • Service 7.0
  • Value for money 7.5
Very good
  • Cleanliness 7.2
  • Facilities 5.5
  • Location 8.2
  • Room comfort and quality 7.4
  • Service 7.0
  • Value for money 7.3
Very good
  • Cleanliness 7.3
  • Facilities 6.3
  • Location 7.8
  • Room comfort and quality 7.3
  • Service 7.2
  • Value for money 7.0
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Room type
  • Deluxe
  • Superior

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Showing 320 verified written reviews
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4.4
Christine from Indonesia
Couple
Superior
Stayed 1 night in June 2017
Not really happy with the stay”
I thought this hotel will be an "okay" hotel to live in considering the price comparison with the similar rate hotel. The fact that I found from this hotel Pro: - location is quite okay, - check in and check out is smooth - aircon is in good condition Cons: - slow lift/elevator, you will need to wait the lift to stop at each floor - room is small and cramped, cups and everything else are dirty - very small bathroom - housekeeping is rude to open door without knocking when I was about to go out and open the door a bit, he just push it and talk random unrelated things And the highlight of the stay is The worst breakfast buffet I ever seen. Very unorganized and low hygiene, you can see food scrap around the table and people picking up food with bare hands and the staff don't even care to say anything. I can't even found proper utensils to pick up food. People queue for a very long time for fresh food, and no seats available. I cancelled my breakfast and quickly go back to room to pack my bag.
Reviewed July 01, 2017
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9.6
Gandi from Indonesia
Business traveler
Superior
Stayed 1 night in May 2017
Good location”
The location near to Medan railink train station, recommended for business travel.
Reviewed June 02, 2017
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8.4
Colin from United States
Couple
Deluxe
Stayed 1 night in May 2017
Great price for deluxe room!”
I only paid 300,000 rupiah for the deluxe room which was a great deal. The breakfast was also very good and the staff good too. The only complaint I have was they advertised wi-fi in the rooms, but there wasn't any.
Reviewed May 14, 2017
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9.2
nabila from Indonesia
Business traveler
Deluxe
Stayed 1 night in March 2017
recomended”
great location
Reviewed April 03, 2017
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8.4
Isbel from United Kingdom
Family with teens
Superior
Stayed 1 night in December 2012
Convenient, modern & clean with knowledgeable helpful staff”
[Long-overdue review from a 1-night stay in Dec 2012; then used lobby services but not accommodation in Oct 2016.] Garuda Plaza is a great hotel for a brief stay in Medan: I booked a Superior Room for 3 travellers (parents & adult daughter), requesting an extra bed in advance via Agoda. The room was huge - easily fitting a large double bed and a proper single bed - all comfortable and clean. Although not very bright (a long 'shoe-box' shape with window at one end), the room had all modern fixtures, including writing desk & lounge chairs, wardrobe, & A/C in excellent condition. The only issue was the bathroom, which although clean & spacious, lacked a shower curtain & proper drainage, so water wet the entire marble floor (a familiar problem in SE Asian hotel bathrooms, I've found). We raised this with reception, who were prompt in providing extra towels for the floor - which is the best they could do. Inclusive breakfast was a perfect assortment of Indonesian food & drink in buffet, with a few 'European' foods (scrambled eggs, etc). Good coffee by local standards & attentive service. Exactly what we wanted before a long day of travel! We noticed the restaurant was quite popular with large groups of middle-class Indonesians - visiting for business and leisure. Garuda Plaza's staff professionalism and helpfulness are highly commendable. In 2012, we stayed one night en route to Parapat (Lake Toba). We had not booked our travel to Parapat and on asking for advice from the reception staff, we found them most helpful. With their concierge, they immediately arranged a driver & car for us for the morning at a reasonable price. We were also able to change money easily at the reception desk that evening, even though we checked in after 7pm. In fact, staying at a nearby hotel in 2016, we ended up returning to the Garuda Plaza for assistance after my own hotel's inability to provide access to their money changer or assist us to book a driver & car to Parapat. Four years l
Reviewed March 18, 2017
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7.2
ChunHoong from Malaysia
Group
Deluxe
Stayed 1 night in February 2017
Worth for short stay, a day trip”
Strategies location for 2 attractions in Medan City which is the Masjid Raya Al-Mashun and Istana Maimun. Besides, convenience shop and food restaurants are just few steps away from hotel. A part of that, there are helpful and friendly hotel staffs working in this hotel which willing to help us to call our local tour guide during our stay when we found out our driver had switched to other.
Reviewed February 19, 2017
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4.8
Fajar from Indonesia
Family with young children
Deluxe
Stayed 3 nights in January 2017
Not a nice place to stay..”
I know this is not a 4 or 5 stars hotel but it's so old. The room was smelly. It's just not well maintained old hotel.
Reviewed February 09, 2017
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10.0
AFIZAN from Malaysia
Couple
Stayed 2 nights in July 2011
Clean hotel”
nice location
Reviewed February 05, 2017
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8.8
santhi from Malaysia
Family with young children
Superior
Stayed 1 night in January 2017
Trip to medan”
The hotel was good and well managed. The massage was good and my also enjoyed the pool though it was small.
Reviewed January 31, 2017
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7.2
Petrus from Indonesia
Business traveler
Superior
Stayed 1 night in June 2011
good hotel”
i came here for short business trip and did not enjoy the hotel facility too much then
Reviewed January 31, 2017
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