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Garuda Plaza Hotel
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7.8 Very good location
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7.8Location
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Very good
From 421 reviewsSee what guests said
7.1
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

  • Shops

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Deluxe
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  • City view
  • 35 m²/377 ft²
  • 1 double bed or 2 single be...
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Superior
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  • City view
  • 30 m²/323 ft²
  • 1 double bed or 2 single be...
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Verified guest reviews

Agoda Reviews (421)
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Cleanliness6.9
Facilities6.1
Location7.8
Room comfort and quality7.2
Service7.1
Value for money7.2
Provided by verified guests of Agoda
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12345
8.8
Adly from Malaysia
Family with young children
Superior
Stayed 1 night in January 2018
Good Hotel
great location, good staff
Reviewed January 09, 2018
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9.2
moad from Morocco
Business traveler
Superior
Stayed 2 nights in December 2017
Business trip
the place is clean and good .. reception is good and helpful, just that they need to hire more english speakers . Internet in the hotel is very very bad
Reviewed January 01, 2018
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5.6
Maju from Indonesia
Family with young children
Deluxe
Stayed 1 night in December 2017
low budget old hotel with good location
low budget old hotel with good location and so so breakfast. have a small pool. i got spacious room tho
Reviewed December 30, 2017
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4.8
Nurliza from Malaysia
Couple
Superior
Stayed 2 nights in December 2017
Not clean
Both towel and and bed sheet got stained.
Reviewed December 22, 2017
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4.0
Timothy from United States
Family with teens
Superior
Stayed 4 nights in December 2017
Nothing works
Internet was hopeless and constantly failing. Very frustrating if, like me, you require a solid connection to manage your affairs. Breakfast is utter chaos, packed with people, food runs out, no place to sit, everyone pushy, terrible! AC was too weak, room never got cool. The last day it even went out and I had to find the circuit breaker myself as no one ever came to fix it after it happened the second time. The staff are nice and try to help but it was a really bad experience. It's an old, dirty, broken down hotel that doesn't deserve your business!
Reviewed December 13, 2017
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6.8
EGI from United States
Business traveler
Deluxe
Stayed 1 night in December 2017
Room Service Very Slow Response
- Remote AC mati, - Shower Air lama panas, - Air ga jernih dan agak berbau, - Contact Room service lama responnya, ditlp lama angkatnya.
Reviewed December 05, 2017
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6.8
Luis from Spain
Solo traveler
Deluxe
Stayed 2 nights in November 2017
Messy hotel...
I mainly booked this hotel because I wanted a swimming pool. When I arrived the pool was unusable, also they were doing some works in the room next door and the noise and smell from the construction products was unbearable. I was 'upgraded' to a supposedly better room the next day, but the hot water didn't work so I could not even take a shower... the staff was very kind trying to help but the hotel is simply very badly kept and maintained. Wouldn't repeat.
Reviewed December 02, 2017
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8.0
Himawan from Indonesia
Business traveler
Deluxe
Stayed 2 nights in July 2017
Nice Hotel
i suggest to reserve online....
Reviewed November 30, 2017
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8.0
Yuri from Netherlands
Solo traveler
Superior
Stayed 6 nights in November 2017
Great stay but Hotel is in need of a renovation
Great stay at Garuda Plaza Hotel Medan. Location is perfect very close to famous sights such as the Big Mosq in Medan and Maimoun palace, Shopping Malls and restaurants. Hotel ia a bit dated though, if you want more clean rooms and better amenities do not go for a standard room. Standard rooms are spacious but they look very old and are not that clean. However from Deluze room and up its very good. All rooms have flatscreen TV with Movie channels and wetsern channels; BBC, CNN, HBO, FOX, National Geographic. The bed comfortable, clean and spacious. I personally like the breakfast however if you want Western food there is not that much also it's best to go for breakfast before 09:00 AM. The Indonesian selection is great and they have an egg station where you can orser your eggs the way you like it. The pool is nice and they have a great Coffee shop, just beaware it is and Indonesian Hotel therefore they have smoking sections which are not in separate rooms but in open area's for example left is smoking, right is not (so you will still smell it). Also on some floors near the elevators are smoking area's. The staff is very friendly and always helpful, their are not many people who speak English but they will always try to assist you. Overall I liked my stay as it's afordable, centraly located, good beds and good AC, friendly staff. However if you are anti smoking or have asthma I would not sugest to stay here. I enjoyed my stay at Garuda Plaza Hotel.
Reviewed November 25, 2017
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8.8
Christian from Indonesia
Business traveler
Deluxe
Stayed 2 nights in November 2017
Good Room
So far is good
Reviewed November 16, 2017
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