Wonderful stay”

We stayed one night at the Gateway Masterton. Our room was extremely well appointed, large and comfortable with a modern bathroom and lovely walk in shower. The staff could not do enough to help. Dinner in the restaurant was exceptional. We had an outside deck and seating area. Breakfast was fine too. Would definitely stay again.

Affordable Luxuary ”

I was greeted by the friendly hoste, who shared with me a little about the Masterton township. He then showed me to my room, which I was very impressed with. It was a very good size, with a lovely little outdoor area. The position of the motel set back from the road, with rooms at the back insured a quiet nights rest. I will most certainly return when I am next staying in Masterton.

excellent, clean, great staff”

Wow, it is so refreshing to find a motel where staff greet your with the offer of plunger coffee and have set up the room ready for your arrival. We were arriving late and walked into a room where the curtains had already been drawn and the room warmed up with a bottle of real milk in the fridge. The front counter staff were incredibly helpful and welcoming. The rooms are impectably clean with everything you need during a stay. the rooms are modern with nice bed covers, lots of extra blankets and pillows. it is really nice to stay at a motel that has gone to the extra expense of good carpet and spacious rooms. We really enjoyed our stay and will definitely stay again next time we are in Masterton.

Gateway Motor Inn”

This is a very nice motor inn to stay in if you are looking for boutique style. The owners are very new so the restaurant wasn't up and running. There is no pool or spa or much outdoor space to speak of but it is very comfortable and spacious and I think it provides much nicer accommodation than other motels/hotels in Masterton. The owners were very pleasant and accommodating. It think it is just the little things that need attending to such as a toilet brush and spray in the toilet, improved water pressure in the shower and a second remote for the bedroom (and more channels if possible).

very friendly staff and best bed I,ve sleeped inc ”

We really enjoyed our stay and will be using this hotel when we go to Masterton again. Of course I had good company which always helps,

Loved it, great staff, friendly and very professional”

wonderful facilities, we received an upgrade after we found that we had booked incorrect room online. Felt so bad but we were provided a bigger room at no extra charge. Our hosts were the best and accomodated our every need and we felt so well looked after. will definately come back to the Gateway, such a lovely place away from home, warm clean friendly and all round 10/10 experiece. Thank you so so much Gateway Motel, we will see you again next time Melissa & Leslie ( July 2017)

Exceptional”

The Motor Inn was great! We were just passing through but loved our stay there. The room was very nice and comfortable and the staff incredibly nice. Would highly recommend staying there!

Very comfortable, amazingly helpful staff”

I arrived late after traveling from the US. Evening staff provided a quick check-in and explained details. Business required that I extend my stay for an additional four days that presented no problem to the owner. Meals were prepared as ordered and were very good. The hotel is very quiet and has an attached restaurant and pub. I would recommend the hotel and certainly would stay here again. Thanks Gateway

Stay At Gateway Motor Inn”

Have stayed at this hotel many times in the past and been a clean acceptable good price hotel for Masterton. Hotel has always lacked facilities, the bar has never been open, reception is not managed usually (Ring a bell) and the restaurant in 10 years has never been operational. On this visit, we were shown to our room, where the toilet hadn't been cleaned!! (Disgusting) , asking for a room I normally stay in (Being coming here 10 years) have I was asked for a upgrade fee, never been asked before for this! . Felt on our first room's state of cleanliness, that an upgrade would of been good customer relations, but no!, we were just given another room. The hotel recently lost its manager and obviously temporary staff, don't have experience of customer service and satisfaction. so Basic hotel, could be so much better, no ambience

Exceptional”

Amazing place to stay. Rupi was truly kind to offer us a room suited for 4 adults. We had a great time at this inn. Facilities at our room made us feel at home. Recommended place to stay!

2 night visit”

The gateway was a great place to stay , a really lovely room and the staff were great.

Photos of this hotel”

The photos don't really do this hotel any favours. It was much nicer and bigger than the photos portrayed.

Made to feel welcome”

Puji mad us feel very welcome from the time we walked in the door. If you like horse racing you feel at home here. Each room bears the name of a famous race horse from NZ's past. For example we had the Bonecrusher room. Restaurant wasn't active other than for breakfast when we visited so can't comment on the fare. Puji was very helpful at reception. We would be happy to stay again if visiting the Wairarapa in future.

So very peaceful ”

A friendly gentleman at the front desk showed us to our room. The room was very warm & cosy, which was just what we needed after a long drive in the cold weather. The bed was comfortable and it was the quietest motel room I have ever experienced. Slept well and wished we could have stayed a few more days. Wonderful welcoming staff , good value and a very comfortable stay .

Fantastic customer service & facilities. ”

We were warmly greeted & shown to our rooms. Nothing was too much trouble & it was lovely to be given a complimentary drink on our arrival. The room was very pleasant and comfortable. The one thing that stood out was the great customer service. It was lovely to be greeted by name. I would definitely stay here again & recommend to others.

Genuinely welcoming management”

Manager Sanjay impressed from the beginning and ensured I felt like a welcome and appreciated guest. He has an obliging and pleasant manner and works well as a team with his wife. Hotel presentation is clean, fresh and tidy. Whilst I was only a house guest for one night I will have no hesitation to book again and make recommendations to people I know.

Exceptional”

We had an excellent stay. We were warmly welcomed, escorted to our room and had various things point out in the room. The accommodation and staff surpassed our expectations. We definitely recommended and would stay again without hesitation.

Exceptional”

Very quiet good size rooms. Décor a little old fashioned but overall an excellent place to stay.

Very comfortable and nice friendly staff”

The room was bigger than we expected and large bed very comfortable. Accommodation very well presented with all amenities, but were surprised that there was no air conditioning in a place where summer temperatures can be high.Cleanliness in bathrrom/ensuite excellent, with large walk in shower - far better than a shower over a bath- removal of large cobwebs behind the drapes was the only blemish we could complain about.Very accommodating staff who were keen to ensure our stay was comfortable and enjoyable.

Beautiful stay”

The room was fantastic, nice touch private balcony. Everything you needed.