GEM Hotel
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GEM Hotel

No 19 Jalan Sentral 24, Taman Nusa Sentral, 79100 Nusajaya, Johor, Gelang Patah/Legoland, Johor Bahru, Malaysia, 79100
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Superior Queen Room GEM Hotel
Superior Queen Room
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    Lobby GEM Hotel
    Interior view GEM Hotel
    Interior view GEM Hotel
    Superior Queen Room GEM Hotel
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     GEM Hotel

    GEM Hotel Reviews

    7.1
    Very good
    /10
    (159 reviews)See what guests said
    8.0
    Very good

    "Clean comfortable affordable"

    Siti A.

    -

    October 26, 2017

    7.8
    Very good value for money

    Things you’ll love about GEM Hotel

    Things you'll love

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Car park

    Good
    Location
    6.9
    See map
    Popular
    Nearby
  • Legoland Malaysia4.77 km
  • The Little Big Club6.89 km
  • Sanrio Hello Kitty Town6.9 km
  • Sultan Abu Bakar State Mosque14.17 km
  • Sultan Abu Bakar Royal Palace Museum14.73 km
  • Arulmigu Sri Rajakaliamman Temple15.07 km
  • Bangunan Sultan Ibrahim15.27 km
  • KSL City Mall15.45 km
  • Johor Bahru Old Chinese Temple15.47 km
  • Johor Bahru City Square15.52 km
  • 5 travelers are looking at this property right now

    Book now before it's too late!

    Value for money7.8
    Location rating6.9
    Nearest airportSenai International Airport (JHB) - Malaysia
    Distance to airport19.1 km

    Rooms available at GEM Hotel

    Superior Queen Room
    Superior Queen Room
    ...
    • Room size: 10 m²/108 ft²
    • No Windows view
    • 1 queen bed
    Enter dates to see prices
    Twin Superior Room
    Twin Superior Room
    ...
    • Room size: 10 m²/108 ft²
    • No Windows view
    • 2 single beds
    Enter dates to see prices
    Queen Bed with Shared Bathroom
    Queen Bed with Shared Bathroom
    ...
    • Room size: 10 m²/108 ft²
    • No Windows view
    • 1 queen bed
    Enter dates to see prices
    Double Room with Shared Bathroom
    Double Room with Shared Bathroom
    ...
    • Shared bathroom
    • 1 queen bed
    Enter dates to see prices
    Family Bunk room
    Family Bunk room
    ...
    • Room size: 15 m²/161 ft²
    • Street view
    • 2 bunk beds
    Enter dates to see prices
    Twin Room with Shared Bathroom
    Twin Room with Shared Bathroom
    ...
    • Room size: 15 m²/161 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Family with Shared Bathroom
    Family with Shared Bathroom
    ...
    • Room size: 10 m²/108 ft²
    • Street view
    • 1 queen bed or 1 bunk bed
    Enter dates to see prices
    Single Room with Shared Bathroom
    Single Room with Shared Bathroom
    ...
    • Room size: 10 m²/108 ft²
    • Shared bathroom
    • 1 single bed
    Enter dates to see prices
    Have a question for GEM Hotel?

    What people love about GEM Hotel

    • 10.0
      Exceptional

      "Very comfortable, cheaper and service excellent!"

      Nurul W.

      |

      August 15, 2018

    • 9.2
      Exceptional

      "We are 3 vietnamese girl spent 2 nights here, it was a wonderful stay and we absolutely loved it."

      Nu N.

      |

      May 25, 2017

    • 8.8
      Excellent

      "The staffs are very nice."

      Wirya S.

      |

      February 22, 2018

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    More about GEM Hotel

    More about GEM Hotel

    8.8
    Excellent

    "The accommodation is very nice, the facilities as budget hot..."

    Wirya S.

    |

    February 22, 2018

    An overview

    Show less

    What they offer

    9.2
    Exceptional

    "The room is clean and neat."

    Cheak

    |

    June 13, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Vee Cafe & Bakery
    3.1 km American, Chinese, International
    Bestmart Food Court Nusa Bestari
    4.6 km American, Halal
    Dine Restaurant and The Single Cask
    6.8 km American, Asian, European
    Asian cuisine
    Asian cuisine
    Restaurant Alam
    2.8 km Asian
    Yi JIa Seafood Restaurant
    3.1 km Asian, Chinese, Malaysian
    Restoran Tam Zabb Lao and Thai
    3.3 km Asian, Thai
    Chinese cuisine
    Chinese cuisine
    Ding Seng Fresh Frog Porridge
    4.5 km Chinese
    YamCha Hong Kong Dim Sum
    4.6 km Chinese
    Eco Vegetarian Fast Food
    4.8 km Chinese, Vegan

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of GEM Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (159)Booking.com Reviews (143)
    7.1
    /
    10
    Cleanliness7.2
    Facilities6.4
    Location6.9
    Service7.2
    Value for money7.8
    All languages
    All guests (159)
    All room types
    Showing 43 verified guest comments
    123
    4.8
    Kalaiarasan from Malaysia
    Couple
    Superior Queen Room
    Stayed 1 night in January 2019

    Wrong info delivered”

    Before booking through agoda i have called the hotel receptionist to clarify about booking fee and the staff told me there will be no booking fee will be collected but upon check in they request for booking fee and i didnt bring any cash at the moment so i have to go down find some atm to withdraw cash money, when i ask the staff she was like oh maybe my staff wrongly said....thats all it was a stupid reason i ever heard....other then that everything was perfect.

    Reviewed January 18, 2019

    Hi, we take note of your comment. We do not collect booking fees, but we collect RM50 deposit upon check in. This deposit is refundable upon check out. We believe there is a confusion of the definition of "booking fee". We do not collect booking fees in any case.

    Responded January 26, 2019
    GEM Hotel
    2.0
    Mariz from Philippines
    Family with young children
    Twin Room with Shared Bathroom
    Stayed 1 night in November 2018

    They should refund my money”

    We were supposed to check in after midnight, but when we got there the reception is close and there is nobody at the reception. We waited for for an hour outside the hotel. We ended up checkin in at a nearby hotel because my kids are already tired and its also raining that time.

    Reviewed December 03, 2018

    Hi Mariz, our front desk reception is 24 hours, and we accept late night check in. May i know what time you arrive at our hotel, we will check the CCTV internally to find out the root cause and will take stern action if front desk is not on duty. We apologies for the inconvenience caused.

    Responded December 17, 2018
    GEM Hotel
    4.8
    Siong from Malaysia
    Solo traveler
    Twin Superior Room
    Stayed 1 night in August 2018

    Utter Disappointment”

    i knew we should not be too demanding at this price range, but i believe there are many more alternatives out there. the room is dusty and smelly, and there are is no even a kettle for me to keep some water. the shower is malfunction as the shower head easily detached from the pipe. the facility is also a no-no. there are only one light switch. need to wake up to turn off and on the light. the bedsheet is yellowish and dirty. the bed is too thin and not good for the back. last but not least, i was told it will cost cheaper to walk in instead of booking on Agoda. then what for I book it on Agoda? i felt like I have been fooled. i hope Agoda will look into this matter. the room is neither the room I supposed to get, with a separate single bed, i booked it as queen bed.

    Reviewed August 14, 2018

    Hi Siong, we noticed that you have booked twin bed room instead of queen size bed room. Kindly check your reservation. We always endevour to keep the linens clean, should you encounter any dirty linens, please proceed to front desk immediately for a change. We have maintained a good quality of clean linens for guest. On the kettle, our hotel does not provide kettle, this has been reflected in our property listing in Agoda.

    Responded October 22, 2018
    GEM Hotel
    4.0
    Habibah from Malaysia
    Couple
    Superior Queen Room
    Stayed 1 night in February 2019

    Review score”

    Rooms are stinky with cigarette and hall smell cigarette, late only 10 minit still charge RM10. Staff not frendly.

    Reviewed April 16, 2019
    10.0
    Exceptional
    Azreena from Malaysia
    Family with teens
    Twin Superior Room
    Stayed 1 night in December 2018

    passing by didn't stay”

    We booked the room at GEM only to freshen up after visiting Legoland. Did not stay overnight. Clean room clean toilet come with toiletries and towels. AC and TV. Really value for money. 👍👍👍

    Reviewed January 01, 2019
    6.0
    Beverly from Malaysia
    Business traveler
    Superior Queen Room
    Stayed 1 night in December 2018

    For budget accomodation it did the job.”

    Hotel was ok, easy to find and an open reception. Plenty of parking. Rooms, i had a windowless room, but for a late night arrival and early morning departure i didnt need a window. The aircon had a terrible smell coming in, which stopped after about an hour. Shower holder was broken, but overall for the price it was as expected.

    Reviewed December 29, 2018
    9.2
    Exceptional
    Cheak from Malaysia
    Solo traveler
    Superior Queen Room
    Stayed 1 night in June 2018

    Good to stay”

    I'm staying at superior room. The room is clean and neat. Next time will come to stay again. I would like thank you to the cleaners always keep the rooms clean and neat. Thanks again!

    Reviewed June 13, 2018
    2.0
    PEI from Malaysia
    Group
    Family Bunk room
    Stayed 1 night in March 2018

    picture was a lie... never place booking here again”

    booked a family room with share bathroom. it was stated to be a queen bed and a bunk bed, but end up what we get is two bunk bed. if you dont have this room, please dont stated it here with photo attached to cheat the guests to place their booking. we arrive after midnite. our room is in second floor. as the price offered was cheap so without lift isnt a problem. but what makes us angry was that the light spoilt and we had some kind of 'disco' light in our room. couldnt do anything without the light, so door have to be open. run down to the reception to complain. staff called the manager but never pick up. went up back to the room after waiting for few min with no action taken, and asked the staff to contact me back but they didnt do so. the room was full of smoking smell when we check in. the window beside the bunk bed isnt shut-able. so you can hear and count any vehicles pass by the main road at night. doubt if they change the bedsheet. my skin get itchy and i did not even use their blanket. couldnt sleep well that night. bout the shared bathroom, the cleanliness is really a no-no!yucks.. i tried to get a shower the next morning after a sleepless itchy night, but i couldnt even turn on the shower for all three bathrooms. super dissapointed with this hotel

    Reviewed April 04, 2018

    We regrettably to learn about your unpleasant stay in our room. We will investigate to the cause of your concern and the reason why the front desk did not offer timely assistance on the lighting problem. Our housekeeper cleans the shared bathroom every morning around 11am, or evening around 6pm. It would be useful if you could share with us the time that you used the bathroom for us to investigate this further. As the bathroom is on shared basis, some guests might not have taken the initiative to ensure the cleanliness of the bathroom. In view of this, we always endeavor to clean the bathroom at frequent interval. In respect of the blanket, we engage professional laundry service provider to wash our linens. Should you come across any uncleaned linens, kindly approach the front desk to exchange a new one. We apologies for any shortcoming in our service, we will definitely taking this matter seriously with our operation staffs. Appreciates for the valuable feedback.

    Show more
    GEM Hotel
    2.8
    Nor from Malaysia
    Couple
    Superior Queen Room
    Stayed 1 night in May 2017

    location very far and not strategic. The room is smelly. ”

    There is nothing close to the hotel. all nearby buildings are still under construction. The room I stayed was very smelly! Smells like cigarette smoke even though I have requested a non smoking room. I asked the staff for the room refresher several times but they said they still did not buy it. Very unacceptable.

    Reviewed January 24, 2018

    Hi Guest, we have retrieved your booking in May 2017 last year where our staff has not provided the air freshener. The staff has since left our hotel and we will take this matter seriously. As the incident happened in May 2017 (4 months since our operation), we have then taken precautions to cross check the room if the prior guest smoke in the room. Our policy is non-smoking in the room, unfortunately some guest still did not obey to the hotel rules. We will ensure the rooms are free of smoke smell and endeavor to improve on this aspect. We have not received any complaints since we have implemented the new policy and cleanliness control. Thanks for your valuable input.

    Responded February 20, 2018
    GEM Hotel
    4.8
    shasha from Malaysia
    Family with young children
    Superior Queen Room
    Stayed 1 night in December 2017

    The staff during night time is unacceptablely rude. Very rude to the max!”

    Unprofessional front desk staff (night shift). Don't even bother to help us with the problem and ask us to leave. The said staff is a Malay girl and the management is not Malaysian (maybe from Pakistan). Horrible experience and worst service. But credit to the Pakistan staff who calm us down and say sorry. Tq

    Reviewed December 30, 2017

    Hi Shasha, we sincerely apologise for what happened on that night due to the rude treatment you receive from the Malay front desk lady. Since then, we have terminated the front desk Malay lady due to her unprofessional dealing with our guests. We always strive towards meeting guest expectation and needs. I believe this will be an one-off incident caused by the front desk Malay lady as we have requested her to leave the post. We would like to re-assure you that we take our guest comment/feedback seriously and will address them appropriately. We hope you would give us a chance to serve you next time on your visit. All the best in the brand new year.

    Responded January 03, 2018
    GEM Hotel
    8.8
    Excellent
    Adib from Malaysia
    Couple
    Twin Room with Shared Bathroom
    Stayed 1 night in November 2017

    The room (shared bathroom) was great!”

    It valued for money at rm50 for 2, Toiletries provided inside the room with towels and tv as well! They have iron board downstair, same level washing machine, and even cooking room at the same floor. 1. Tv was installed the morning I checked in, but the tv is not connected to any show. They came to connect the cable unfortunately they brought a wrong cable. 2. Please be ready as the wall between rooms is thin so you can hear whispers at the room beside. But it's not a big problem and value for money. 3. Location is a bit far in a new area (20min driving from city centre) but that's a reason for a cheaper price which I looked for. Away from crowded area and free parking.

    Reviewed November 14, 2017
    8.0
    Excellent
    Abdul from Malaysia
    Solo traveler
    Superior Queen Room
    Stayed 1 night in November 2017

    Budget and nice to stay”

    Queen bed room with toilet is spacious. All item look new. Inside room have 2 towel, 2 set of toiletries. Television, small cabinet to keep small item, no wardrobe but they provide you place to hang you cloth. Wifi signal and speed is also good. Able to enjoy watching youtube without any lag. Speed test is around 30Mbps. Toilet wall is glass with blurry image. Television got few channel the clearer one i get is TV3. Other is not very clear and no movie channel. Door lock is using rfid card. Room electical power also using rfid card to activate. The room is not sound proof maybe because at night i able to heard quite clear of someone walk and open door. Outside of hotel is now not many of shop because nearby got construction. So that mean around night you could see construction worker walking back to their home. They have a public parking and lot of it is empty because not many shop open that area. Receiptinist staff for local is nice and friendly to talk and ask. They are wiling to help you if you need anything. During my stay a local malay lady is working, tumb up for her for helping customer with good attitude. Other staff I do not know. Overall i am satisfy with the room and hotel because enough for someone that is looking for budget hotel and privacy to rest for a night. I able to get good price using Agoda.

    Reviewed November 09, 2017
    6.8
    Good
    GEOK from Malaysia
    Business traveler
    Superior Queen Room
    Stayed 1 night in October 2017

    Friendly staffs”

    I booked a city view window room as shown by Agoda website, I checked in late but I did give a call to inform that I will check in late. But the room given is a non window room. The friendly staff told me that nothing can be done. Room is spacious and clean. Towels are clean but old. Overall is satisfied. I will report this to Agoda.

    Reviewed October 15, 2017
    9.2
    Exceptional
    Nu from Vietnam
    Group
    Superior Queen Room
    Stayed 1 night in May 2017

    Great staff ❤️Great hotel❤️”

    We are 3 vietnamese girl spent 2 nights here, it was a wonderful stay and we absolutely loved it. Although it is not super central but in a nice on touristy area. The staffs are super nice, friendly and helpful. We thanks all of them so much for their kind. Once again is we would like to say thank to the girl and her husband droped us off at the airport too early and all girl reception here😘😘 what a pity we miss ask their name😭 Great hotel and will definitely come back one day.

    Reviewed May 25, 2017
    8.8
    Excellent
    Norafiza from Malaysia
    Solo traveler
    Superior Queen Room
    Stayed 1 night in January 2017

    New & excellent.”

    Location is at a new development housing area. Room is very clean and tidy as it is only 2 weeks old when i checked in. Room is also small but just enough for a solo traveller like me. I would suggest the front desk to keep a few white cards for malaysians who might be entering singapore during their stay. I would highly recommend.

    Reviewed February 03, 2017
    2.4
    Mohd from Malaysia
    Family with young children
    Superior Queen Room
    Stayed 2 nights in September 2018

    Too small for family & No clealiness”

    It is too small for us especially when they are adding extra bed, leaving mot much space for us to put our luggage and move around. I think by paying extra 30 ringgit for extra bed per night, i would recommend for you to spend that 30 ringgit to get a place to stay with peace of mind. We booked it over 2 nights, apparently they did not change the towel, linen and even toping up the shower gel. TV channel is like you are watching 4D channel without using 4D glasses.

    Reviewed September 11, 2018

    Thanks for your feedback. In term of the size of the rooms, we have indicated the room size in our room description. We are able to put one more single mattress in the room. In addition, we do provide make-up rooms services for our guest who staying more than 2 days. Should guest requires a new towel, linen or new shower gel, it can be highlighted to our front desk. We always endeavor to assist to replace a new ones upon request by guest. Thanks for your understanding.

    Responded September 14, 2018
    GEM Hotel
    4.0
    Ting from Malaysia
    Business traveler
    Twin Superior Room
    Stayed 1 night in September 2018

    Disappointing”

    Disappointing

    Reviewed September 27, 2018
    8.0
    Excellent
    Siti from Malaysia
    Business traveler
    Superior Queen Room
    Stayed 2 nights in October 2017

    clean”

    my second time to stay there. clean comfortable affordable

    Reviewed October 26, 2017
    8.4
    Excellent
    WONG from Malaysia
    Business traveler
    Superior Queen Room
    Stayed 1 night in March 2017

    Newly open and claen hotel”

    Newly open in JB, nice and small room, good helping staffs.

    Reviewed April 07, 2017
    8.4
    Excellent
    HON from Malaysia
    Business traveler
    Superior Queen Room
    Stayed 1 night in March 2017

    Value for Money”

    It is a New Budget Hotel. Everything's above average, recommended!

    Reviewed March 21, 2017
    123
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