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"Clean comfortable affordable"
October 26, 2017
Free Wi-Fi in all rooms!
Book now before it's too late!
|Value for money||7.8|
|Nearest airport||Senai International Airport (JHB) - Malaysia|
|Distance to airport||19.1 km|
"Very comfortable, cheaper and service excellent!"
August 15, 2018
"We are 3 vietnamese girl spent 2 nights here, it was a wonderful stay and we absolutely loved it."
May 25, 2017
"The staffs are very nice."
February 22, 2018
"The accommodation is very nice, the facilities as budget hot..."
February 22, 2018
Well-positioned in Gelang Patah/Legoland, GEM Hotel is the ideal point of departure for your excursions in Johor Bahru. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At GEM Hotel, the excellent service and superior facilities make for an unforgettable stay. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas, car park.
The hotel features 12 beautifully appointed guest rooms, many of which include television LCD/plasma screen, internet access – wireless (complimentary), non smoking rooms, air conditioning, television. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Discover an engaging blend of professional service and a wide array of features at GEM Hotel.
"The room is clean and neat."
June 13, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Wrong info delivered”
Before booking through agoda i have called the hotel receptionist to clarify about booking fee and the staff told me there will be no booking fee will be collected but upon check in they request for booking fee and i didnt bring any cash at the moment so i have to go down find some atm to withdraw cash money, when i ask the staff she was like oh maybe my staff wrongly said....thats all it was a stupid reason i ever heard....other then that everything was perfect.
Hi, we take note of your comment. We do not collect booking fees, but we collect RM50 deposit upon check in. This deposit is refundable upon check out. We believe there is a confusion of the definition of "booking fee". We do not collect booking fees in any case.
They should refund my money”
We were supposed to check in after midnight, but when we got there the reception is close and there is nobody at the reception. We waited for for an hour outside the hotel. We ended up checkin in at a nearby hotel because my kids are already tired and its also raining that time.
Hi Mariz, our front desk reception is 24 hours, and we accept late night check in. May i know what time you arrive at our hotel, we will check the CCTV internally to find out the root cause and will take stern action if front desk is not on duty. We apologies for the inconvenience caused.
i knew we should not be too demanding at this price range, but i believe there are many more alternatives out there. the room is dusty and smelly, and there are is no even a kettle for me to keep some water. the shower is malfunction as the shower head easily detached from the pipe. the facility is also a no-no. there are only one light switch. need to wake up to turn off and on the light. the bedsheet is yellowish and dirty. the bed is too thin and not good for the back. last but not least, i was told it will cost cheaper to walk in instead of booking on Agoda. then what for I book it on Agoda? i felt like I have been fooled. i hope Agoda will look into this matter. the room is neither the room I supposed to get, with a separate single bed, i booked it as queen bed.
Hi Siong, we noticed that you have booked twin bed room instead of queen size bed room. Kindly check your reservation. We always endevour to keep the linens clean, should you encounter any dirty linens, please proceed to front desk immediately for a change. We have maintained a good quality of clean linens for guest. On the kettle, our hotel does not provide kettle, this has been reflected in our property listing in Agoda.
Rooms are stinky with cigarette and hall smell cigarette, late only 10 minit still charge RM10. Staff not frendly.
passing by didn't stay”
We booked the room at GEM only to freshen up after visiting Legoland. Did not stay overnight. Clean room clean toilet come with toiletries and towels. AC and TV. Really value for money. 👍👍👍
For budget accomodation it did the job.”
Hotel was ok, easy to find and an open reception. Plenty of parking. Rooms, i had a windowless room, but for a late night arrival and early morning departure i didnt need a window. The aircon had a terrible smell coming in, which stopped after about an hour. Shower holder was broken, but overall for the price it was as expected.
Good to stay”
I'm staying at superior room. The room is clean and neat. Next time will come to stay again. I would like thank you to the cleaners always keep the rooms clean and neat. Thanks again!
picture was a lie... never place booking here again”
booked a family room with share bathroom. it was stated to be a queen bed and a bunk bed, but end up what we get is two bunk bed. if you dont have this room, please dont stated it here with photo attached to cheat the guests to place their booking. we arrive after midnite. our room is in second floor. as the price offered was cheap so without lift isnt a problem. but what makes us angry was that the light spoilt and we had some kind of 'disco' light in our room. couldnt do anything without the light, so door have to be open. run down to the reception to complain. staff called the manager but never pick up. went up back to the room after waiting for few min with no action taken, and asked the staff to contact me back but they didnt do so. the room was full of smoking smell when we check in. the window beside the bunk bed isnt shut-able. so you can hear and count any vehicles pass by the main road at night. doubt if they change the bedsheet. my skin get itchy and i did not even use their blanket. couldnt sleep well that night. bout the shared bathroom, the cleanliness is really a no-no!yucks.. i tried to get a shower the next morning after a sleepless itchy night, but i couldnt even turn on the shower for all three bathrooms. super dissapointed with this hotel
We regrettably to learn about your unpleasant stay in our room. We will investigate to the cause of your concern and the reason why the front desk did not offer timely assistance on the lighting problem. Our housekeeper cleans the shared bathroom every morning around 11am, or evening around 6pm. It would be useful if you could share with us the time that you used the bathroom for us to investigate this further. As the bathroom is on shared basis, some guests might not have taken the initiative to ensure the cleanliness of the bathroom. In view of this, we always endeavor to clean the bathroom at frequent interval. In respect of the blanket, we engage professional laundry service provider to wash our linens. Should you come across any uncleaned linens, kindly approach the front desk to exchange a new one. We apologies for any shortcoming in our service, we will definitely taking this matter seriously with our operation staffs. Appreciates for the valuable feedback.
location very far and not strategic. The room is smelly. ”
There is nothing close to the hotel. all nearby buildings are still under construction. The room I stayed was very smelly! Smells like cigarette smoke even though I have requested a non smoking room. I asked the staff for the room refresher several times but they said they still did not buy it. Very unacceptable.
Hi Guest, we have retrieved your booking in May 2017 last year where our staff has not provided the air freshener. The staff has since left our hotel and we will take this matter seriously. As the incident happened in May 2017 (4 months since our operation), we have then taken precautions to cross check the room if the prior guest smoke in the room. Our policy is non-smoking in the room, unfortunately some guest still did not obey to the hotel rules. We will ensure the rooms are free of smoke smell and endeavor to improve on this aspect. We have not received any complaints since we have implemented the new policy and cleanliness control. Thanks for your valuable input.
The staff during night time is unacceptablely rude. Very rude to the max!”
Unprofessional front desk staff (night shift). Don't even bother to help us with the problem and ask us to leave. The said staff is a Malay girl and the management is not Malaysian (maybe from Pakistan). Horrible experience and worst service. But credit to the Pakistan staff who calm us down and say sorry. Tq
Hi Shasha, we sincerely apologise for what happened on that night due to the rude treatment you receive from the Malay front desk lady. Since then, we have terminated the front desk Malay lady due to her unprofessional dealing with our guests. We always strive towards meeting guest expectation and needs. I believe this will be an one-off incident caused by the front desk Malay lady as we have requested her to leave the post. We would like to re-assure you that we take our guest comment/feedback seriously and will address them appropriately. We hope you would give us a chance to serve you next time on your visit. All the best in the brand new year.
The room (shared bathroom) was great!”
It valued for money at rm50 for 2, Toiletries provided inside the room with towels and tv as well! They have iron board downstair, same level washing machine, and even cooking room at the same floor. 1. Tv was installed the morning I checked in, but the tv is not connected to any show. They came to connect the cable unfortunately they brought a wrong cable. 2. Please be ready as the wall between rooms is thin so you can hear whispers at the room beside. But it's not a big problem and value for money. 3. Location is a bit far in a new area (20min driving from city centre) but that's a reason for a cheaper price which I looked for. Away from crowded area and free parking.
Budget and nice to stay”
Queen bed room with toilet is spacious. All item look new. Inside room have 2 towel, 2 set of toiletries. Television, small cabinet to keep small item, no wardrobe but they provide you place to hang you cloth. Wifi signal and speed is also good. Able to enjoy watching youtube without any lag. Speed test is around 30Mbps. Toilet wall is glass with blurry image. Television got few channel the clearer one i get is TV3. Other is not very clear and no movie channel. Door lock is using rfid card. Room electical power also using rfid card to activate. The room is not sound proof maybe because at night i able to heard quite clear of someone walk and open door. Outside of hotel is now not many of shop because nearby got construction. So that mean around night you could see construction worker walking back to their home. They have a public parking and lot of it is empty because not many shop open that area. Receiptinist staff for local is nice and friendly to talk and ask. They are wiling to help you if you need anything. During my stay a local malay lady is working, tumb up for her for helping customer with good attitude. Other staff I do not know. Overall i am satisfy with the room and hotel because enough for someone that is looking for budget hotel and privacy to rest for a night. I able to get good price using Agoda.
I booked a city view window room as shown by Agoda website, I checked in late but I did give a call to inform that I will check in late. But the room given is a non window room. The friendly staff told me that nothing can be done. Room is spacious and clean. Towels are clean but old. Overall is satisfied. I will report this to Agoda.
Great staff ❤️Great hotel❤️”
We are 3 vietnamese girl spent 2 nights here, it was a wonderful stay and we absolutely loved it. Although it is not super central but in a nice on touristy area. The staffs are super nice, friendly and helpful. We thanks all of them so much for their kind. Once again is we would like to say thank to the girl and her husband droped us off at the airport too early and all girl reception here😘😘 what a pity we miss ask their name😭 Great hotel and will definitely come back one day.
New & excellent.”
Location is at a new development housing area. Room is very clean and tidy as it is only 2 weeks old when i checked in. Room is also small but just enough for a solo traveller like me. I would suggest the front desk to keep a few white cards for malaysians who might be entering singapore during their stay. I would highly recommend.
Too small for family & No clealiness”
It is too small for us especially when they are adding extra bed, leaving mot much space for us to put our luggage and move around. I think by paying extra 30 ringgit for extra bed per night, i would recommend for you to spend that 30 ringgit to get a place to stay with peace of mind. We booked it over 2 nights, apparently they did not change the towel, linen and even toping up the shower gel. TV channel is like you are watching 4D channel without using 4D glasses.
Thanks for your feedback. In term of the size of the rooms, we have indicated the room size in our room description. We are able to put one more single mattress in the room. In addition, we do provide make-up rooms services for our guest who staying more than 2 days. Should guest requires a new towel, linen or new shower gel, it can be highlighted to our front desk. We always endeavor to assist to replace a new ones upon request by guest. Thanks for your understanding.
my second time to stay there. clean comfortable affordable
Newly open and claen hotel”
Newly open in JB, nice and small room, good helping staffs.
Value for Money”
It is a New Budget Hotel. Everything's above average, recommended!