Gem premier Hotel & Spa
Junior Suite (Double or Twin) Gem premier Hotel & Spa
Lobby Gem premier Hotel & Spa
Lobby Gem premier Hotel & Spa
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8.6
Excellent
/10
(137 reviews)See what guests said
See map
8.9
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Vietnam Country Tour - Day Tours40 m
  • Heydi Fashion House100 m
  • Clouds100 m
  • Magonn Design110 m
  • Nha Tho110 m
  • St. Joseph's Cathedral (Nha Tho Lon)110 m
  • Art Vietnam Gallery110 m
  • Le Chalet Cafe140 m
  • K S and Friends Art Gallery140 m
  • Mosaique150 m
  • Free Wi-Fi

    Gem premier Hotel & Spa

    54 Ngo Huyen streets, Old quarter, Hanoi capital, Hoan Kiem District, Hanoi, Vietnam, 110211 - See map
    "Great people at the front desk, and surely the best value in Hanoi."
    Jon - October 3, 2016
    Exceptional service
    9.1 rating for service
    Excellent cleanliness
    8.5 rating for cleanliness
    • 910 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Hanoi

    • Free Wi-Fi in all rooms!

    Property ranking|Compared to 6,361 Hanoi properties
    See all rankings
    Review score - United States
    9.4/10
    Room comfort score
    8.4/10
    Value for money score
    8.7/10
    Location score
    8.9/10
    Better than
    99
    %
    of Hanoi properties
    Better than
    98
    %
    of Hanoi properties
    Better than
    97
    %
    of Hanoi properties
    Better than
    97
    %
    of Hanoi properties
    Value for money8.7
    Distance to city center0.0 km
    Location rating8.9
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport4.4 km

    Rooms available at Gem premier Hotel & Spa

    8.4
    Excellent
    Room comfort & quality
    Executive Suite City View
    Executive Suite City View
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Family Executive Suite
    Family Executive Suite
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Senior Suite
    Senior Suite
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 queen bed & 2 single beds
    Enter dates to see prices
    Junior Suite (Double or Twin)
    Junior Suite (Double or Twin)
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 1 double bed & 2 single bed...
    Enter dates to see prices
    Presidential Suite - City View
    Presidential Suite - City View
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Family Junior Suite
    Family Junior Suite
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 single bed and 1 double b...
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    Honeymoon Suite
    Honeymoon Suite
    ...
    • Room size: 30 m²/323 ft²
    Enter dates to see prices
    Executive Suite - City View
    Executive Suite - City View
    ...
      Enter dates to see prices
      Junior Suite
      Junior Suite
      ...
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        Presidential Suite
        Presidential Suite
        ...
          Enter dates to see prices

          What people love about Gem premier Hotel & Spa

          • 9.6
            Exceptional
            Staff 

            "Very friendly and helpful staff always available for a chat or for advice."

            Christian

            |

            May 15, 2016

          • 7.6
            Very good
            Staff 

            "The staff are friendly and helpful."

            Le H.

            |

            October 15, 2016

          • 9.6
            Exceptional
            Location

            "The location is also good enough and close to the cathedral."

            Yessica

            |

            December 26, 2016

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          More about Gem premier Hotel & Spa

          More about Gem premier Hotel & Spa

          9.6
          Exceptional

          "Very good hotel, newly renovated, clean and comes with free..."

          Yessica

          |

          December 26, 2016

          An overview

          Show less

          What they offer

          10.0
          Exceptional

          "Good price."

          salvatore

          |

          February 19, 2016

          Read more reviews
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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What to eat nearby

          Vietnamese cuisine
          Vietnamese cuisine
          Hanoi Lucky Restaurant
          60 m Vietnamese
          Pho Tiu Ba Phuong
          90 m Vietnamese
          Carlsberg Bun Bo Nam bo'
          100 m Vietnamese
          American cuisine
          American cuisine
          Rosemary Kitchen & Sandwicherie
          90 m American, European, Vegetarian
          La Place
          110 m American, Asian, Cafe
          Surf'n'Fries
          180 m American, Eastern European, European
          Asian cuisine
          Asian cuisine
          7 miles Hanoi
          30 m Asian, Fast food, Pizza
          Hanoi Bliss Restaurant
          40 m Asian, Chinese, European
          Ashima Tu Xuong
          80 m Asian

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

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          Some helpful facts

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          Reviews of Gem premier Hotel & Spa from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (137)Booking.com Reviews (1038)
          8.6
          /
          10
          Cleanliness8.5
          Facilities7.6
          Location8.9
          Room comfort and quality8.4
          Service9.1
          Value for money8.7
          Rating
          9+ Exceptional (67)
          8-9 Excellent (23)
          7-8 Very Good (20)
          6-7 Good (6)
          <6 Below Expectation (8)
          Time of the year
          Mar - May (19)
          Jun - Aug (28)
          Sep - Nov (40)
          Dec - Feb (37)
          All languages
          All guests (137)
          All room types

          Show reviews that mention 

          Showing 124 verified guest comments
          12345
          9.2
          Exceptional
          Gwen from Singapore
          Family with young children
          Family Executive Suite
          Stayed 3 nights in December 2016

          Great hospitality from the Hotel Staff ”

          Jenny from the hotel helped us from the get go. She also recommended a great lunch place nearby the hotel. She helped us booked the halong package tour as well as confirmed the timings of the circus performances during the dec period. When we had a late night flight out, she also helped arrange a late checkout. Great job Jenny!

          Reviewed December 29, 2016
          9.6
          Exceptional
          Yessica from Indonesia
          Family with teens
          Family Junior Suite
          Stayed 1 night in December 2016

          Very good”

          Very good hotel, newly renovated, clean and comes with free breakfast. Room are big and it had everything i need. The location is also good enough and close to the cathedral. I will recommend Gem Hotel to whoever come to Hanoi.

          Reviewed December 26, 2016
          8.0
          Excellent
          CHIN from Malaysia
          Couple
          Stayed 1 night in November 2015

          Good hotel”

          Clean , staff , interior

          The hotel overall is good ! The staff is nice and speak English . The room is clean and beautiful ! Location is just a little far from night market , we walk there around 10+ minutes . The food is so so .

          Reviewed November 19, 2015
          9.7
          Exceptional
          Jaruwan from Thailand
          Couple
          Stayed 2 nights in October 2015

          Wonderful Stay in Hanoi”

          Friendliness of Staff and hotel clenliness .Exceptionally good customer Relations.Hotel Location within 10 minutes walking distance of Old Town and shopping streets.

          One of the most impressive hotel we have stayed in.The staff headed by the receptionist Jenny gave us a very warm and friendly welcome.The hotel is located 10 minutes walk from.the Lake , Old Town and shopping streets.We were very impressed with the cleanliness of the rooms and the dining area...Food menu was above expectation serving Vietnamese,Asian and European food.Breakfast is a highlite of the day.The staff responded to all our needs and extremely helpful to make our stay in Hanoi a remarkable one. Jenny arranged our tours and provided us with all the information to make our tour a happy one.. We are very fortunate to have selected this hotel and had the opportunity to learn more about the Vietnamese culture from the Staff. We commend Jenny on her professionalism and good customer relations ability to make our visit an exciting and comfortable stay.

          Reviewed October 12, 2015
          8.8
          Excellent
          Cullen from United States
          Couple
          Presidential Suite - City View
          Stayed 3 nights in October 2017

          Location Jenny Breakfast Jenny location ”

          We scoured the internet for something modern, cool and great location. We got all 3 plus Jenny. This hotel is a stones throw away from the St Joseph’s cathedral and countless interesting places to eat and shop. Each morning we were treated to delicious assorted breakfast items and I recommend you try as many as possible. The handmade rice paper rolls were outstanding. The entire staff was cheerful and welcoming but I couldn’t start each morning or night without direction or sass from our gal pal Jenny. She’s truly a Ha Noi treasure and if I lived here I would be honored to call her my friend. Check in and then checkout all this amazing hotel offers. Lake ,

          Reviewed October 08, 2017
          9.6
          Exceptional
          Tina from United Kingdom
          Couple
          Junior Suite (Double or Twin)
          Stayed 1 night in May 2017

          In a great little street in the heart of the old tiwn”

          Great and helpful staff who carry you cases down the small street that cars are not allowed. Breakfast reasonable, veitnamese option really nice. We left for 2 days and allowed us to leave a cases on our return for 3 hours very kind and professional to reception and bell boys thank you all for a lovely stay

          Reviewed June 01, 2017
          8.8
          Excellent
          Jerome from Malaysia
          Family with young children
          Family Executive Suite
          Stayed 3 nights in March 2017

          Very nice Staff”

          Hotel is located in the old town next to the Cathedral. The staff had all the information at hands and were extremelly helpfull. We lft some of our luggages in the hotel while we spent two days in Halong bay. Hotel staff organised for taxi for us. Those taxis were reliable with meters working. Note that we experienced a taxi with a corrupted meter (we ended up negotiating the price direct with the driver), All in all very good experience.

          Reviewed March 12, 2017
          4.8
          MOHAMAD from Singapore
          Family with young children
          Junior Suite (Double or Twin)
          Stayed 3 nights in December 2016

          Poor location, not value for money”

          Hotel not connected to the road, so guests have to walk along the uneven pathway in with their luggage. No ramp leading to lobby, carry up the staircase. Breakfast is cooked upon ordering, small dining area, food is ok. Picture of the lobby is misleading too.

          Reviewed February 22, 2017
          9.2
          Exceptional
          Blaire from Australia
          Family with young children
          Family Executive Suite
          Stayed 3 nights in November 2016

          Good value for a busy trip to Hanoi ”

          Although the accomodation was basic it completely suited our needs. Located in a great part of the old quater it made us feel like we were right in it all. The rooms were smaller than what we thought but for the amount of time we spent there it really wasn't a problem. All of the staff were friendly and extremely helpful, again a basic breakfast but enough to fuel our bodies for the morning

          Reviewed December 03, 2016
          8.8
          Excellent
          Tomasz from Poland
          Couple
          Junior Suite (Double or Twin)
          Stayed 2 nights in November 2016

          Nice, new cozy hotel”

          Hotel has been totally renovated, so expect the new and clean place. Rooms are very ok, with a clean and spacious bathrooms. However - the rooms are not that spacious like it seems on presented photos. Be carefull if you reserve 'an apartaments' highlighted as with double AND single beds - it would be infact one OR other option. Also if you have reserved the room with a 'garden view' please be warned, that it would be in fact internal window with a staircase view (?). Overall the rooms and the whole hotel is a good value for money. The customer service (especially the lady manager) was over the expectations :>

          Reviewed November 27, 2016
          9.2
          Exceptional
          Philip from United Kingdom
          Couple
          Junior Suite (Double or Twin)
          Stayed 1 night in October 2016

          Excellent location, extremely helpful and efficient staff”

          We stayed for 2 nights either side of a trip to Halong Bay trip. The staff at the hotel excellent in helping recommend restaurants and spas and contacting hotels in the next destination for us to. The room upgrade was much appreciated. The only small criticism was for the bathtub in the room which although lovely needed a shower curtain to prevent flooding.

          Reviewed October 23, 2016
          8.8
          Excellent
          So from Hong Kong
          Couple
          Junior Suite (Double or Twin)
          Stayed 4 nights in September 2016

          Friendly & helpful staff”

          Staff of front desk speak fluent English, friendly & very helpful. Enthusiastic in providing useful information on touring and tasty food. The hotel is situated in a small lane of the old quarter. Quiet, safe, a 5-minute leisure walk to the Catholic Church. Very convenient to access to the Night Market and other scenic spots. The hotel completed renovation in August. Our rooms are clean and cozy. The breakfast is semi-buffet style plus all-you-can-eat order from the menu. Food is fresh and good taste. Definitely, it will be our first choice for the next Hanoi visit.

          Reviewed October 05, 2016
          9.6
          Exceptional
          Christian from Germany
          Solo traveler
          Stayed 2 nights in May 2016

          Very quite place - Great staff”

          This place is also known as "Hanoi Gem Hotel" on some portals. Very friendly and helpful staff always available for a chat or for advice. They also have a travel agency but are not at all pushy offering their services like I heard from other places. Clean rooms, some a bit small but overall quite nice for the price they offer. In my pov the biggest advantage compared to other places is that it is really quite! There is no traffic as the Hotel is within a small walking street. That means no annoying honking and also no chicken waking you up way before dawn. The lake is within walking distance and in the walking street you find anything you need. The main party street is a 10 min walk away. Breakfast was included and was very good, there is a small buffet but you can order from a large menu or just tell them what you want and things are made fresh for you.

          Reviewed May 15, 2016
          9.2
          Exceptional
          Michael from France
          Family with teens
          Stayed 1 night in April 2016

          Gem”

          We originally booked for only one night and stayed for 3. We have a fourth night booked in 2 weeks time. Jenny runs a friendly and efficient service. Naturally enough, as a travel agent, she was wondering about our future trips in Vietnam but when we told her that most of our trips were already booked she just left it at that. This was greatly appreciated by us. Being our second trip to Vietnam I wanted to avoid all the pushy trip sellers. Thankfully jenny is not one of them. We booked trips to perfume pagoda and Cat Ba from her. We also left our luggage in the hotel while in transit in Hanoi waiting for our night train to Hue. Our room (302) was, for the price, was correct. Fairly clean in comparison with other hotels at the same price. We had a window in the room which looked onto a stairwell. There was enough natural light coming through to not make it feel like a prison. Also a quiet room.. I would not hesitate to recommend Hanoi Gem to friends and family.

          Reviewed April 15, 2016
          6.8
          Good
          Soon from Australia
          Couple
          Stayed 1 night in April 2016

          Could be better”

          I know its a budget place and we only stayed a night but we transition between these types of accomodation and 4 star hotels. From check in the management was full on sales pitch selling tours, he was helpful in giving us a map and showing us the hotspots. The room was very old and smelled of mould, I would hate to have slept in this place during their rainy season, our door wouldn't shut properly and there was no acknowlegement there was an issue. The breakfast was very good with a good range and they would quickly made more food when we arrived. Staff could be friendlier but I don't really mind that as long as they do their job. Its not 9 out of 10 but it is a budget hotel and in that regard there is no complaint.

          Reviewed April 12, 2016
          8.4
          Excellent
          Holger from Germany
          Solo traveler
          Stayed 3 nights in March 2016

          Good stay - may be a little overpriced”

          Plus: the staff is talkativ and service oriented. I booked a 3 days Halong Bay tour with the hotel and became good advice in advance. The breakfast - a mix of a la carte and buffet - is nice. The rooms are nice equiped with luxury showers. They have different room-choices. Luxury rooms with big windows and standard rooms with inside windows for 35/28$ incl. breakfast. Minus: nothing. May be a little overpricedl (25/20$ would be perfect value).

          Reviewed April 10, 2016
          9.7
          Exceptional
          Heinrich from Switzerland
          Solo traveler
          Stayed 5 nights in March 2016

          Great time!”

          Location. Staff. Value for money.

          I've just stayed at the Hanoi Gem Boutique Hotel for several nights. What a fantastic time I had! The location in the middle of the Old Quarter is just perfect. Hoan Kiem Lake, Water Puppet Theatre, night market, . . . all within walking distance. But what made my holiday an unforgettable experience was the warm, friendly and helpful staff. They sent a car to pick me up at the airport. They arranged a short day-trip to the countryside and transportation to Ha Long Bay for me. ( I'm not so young, so travelling by bus just isn't an option anymore. ) They don't serve lunch or dinner in the restaurant, but there's a great Vietnamese restaurant ( Madame Hien ) just around the corner. When I visit Hanoi again, I'll certainly stay at the same hotel.

          Reviewed March 25, 2016
          10.0
          Exceptional
          Halina from Poland
          Family with young children
          Stayed 4 nights in January 2016

          Great value of money”

          This hotel was much better standard than I expected for the price we paid per night. It has all the comforts, very professional staff, all the necessary facilities. There is a lot of choice for breakfast, more than in other hotels we booked at similar budget in Vietnam. We had one of the cheaper rooms but it was still good quality and very clean. I can recommend this hotel to anybody who would like to stay close to the old town.

          Reviewed February 04, 2016
          10.0
          Exceptional
          Cindy from Philippines
          Group
          Stayed 4 nights in January 2016

          A+++ ”

          I'm very happy to have stayed in Hanoi Gem Boutique Hotel during our first Vietnam trip, particularly in Hanoi. The location is very accessible to pretty much everything---food, shops, places of interest like St. Joseph Cathedral, Hoan Kiem Lake, Puppet Theatre, Dong Xuan Market, etc. Our room was cleaned daily and they have very good breakfast menu selections. Added bonus are the friendly staff who were so nice to accommodate our tour bookings, money exchange transactions, and giving us directions on how to get where (thank you so much ^_^) I highly recommend this place to everyone visiting Hanoi---backpackers + families + group travelers.

          Reviewed January 30, 2016
          10.0
          Exceptional
          Hong from Vietnam
          Couple
          Stayed 1 night in December 2015

          FANSTASTIC & ELEGANCE Staffs, BRILLIANT hotel !”

          Fanstastic staffs, Great location, beautiful room, excellent Tour !

          Customer care Jenny and her Team came out across the street to greet and guide us once the car (airport transfer provided by the hotel) stopped across the road of the hotel. Jenny was warm and friendly in her welcome and briefed us through our itinerary, as we were only staying 2 night before departing for Halong Bay and returning to stay 1 night, They offered to store our luggage when we left for our Halong Bay Cruise . we are delighted to stay our experience about ha Noi Gem Boutiqte hotel as : 1.The room is Has strong and free wifi, Clean and beautifully decorated , Has international channels , Warm shower is available, Each room comes with complimentary fruits and small bottle of water , Coffee and tea bag maker. 2.The choice at breakfast was great as unlike other hotels we stayed in they made your choice of breakfast fresh to order as well as having a continental buffet . 3.The location is located in certer of old town nearby Hoan Kiem lake, many restaurant , bar , shopping and local market . it was great location . 4. Service: Excellent! Attentive staffs eager to offer help and go all the way. We were given all the "need to know" information about the city by Jenny, upon checking in. She was very patience and smiley throughout. Our request to the hotel were smoothly handed over to the next shift staffs. There was no gaps where we need to repeat ourselves. All in all, we felt that the staffs have their vision aligned, that is to ensure that guests are made to feel at home, and they want to work hand in hand to make their hotel a reputable and successful one! They have spoiled us so much, I am afraid, my expectation from other hotels, in other cities can never be met again! Anyone asking me for a hotel stay recommendation in Hanoi, I will raise both hands and legs to recommend Hanoi Gem Boutique Hotel .

          Reviewed January 03, 2016
          12345
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          Gem premier Hotel & Spa
          |Excellent 8.6
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          • Excellent location
          • St. Joseph's Cathedral (Nha Tho Lon)
          • Hanoi Railway Station is within 0.93 km