This property is in high demand!
13 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

I’d definitely consider staying again for future trips.
Best location, near to restaurant and shop.

The room was clean, modern, and well-maintained.
Free Wi-Fi
Swimming pool
Car park
Front desk [24-hour]
Fitness center
Restaurants
Bar
Golf course (within 3 km)
13 travelers have booked today.
Based on 6,571 verified reviews
8.7
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Location rating score
| Value for money | 8.6 |
| Location rating | 8.2 |
| Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
| Distance to airport | 7.8 km |
Enjoy your vacation the perfect way with a beverage in your hand at Geno Hotel's bar available right in front of your doorstep for when you need a sip or two.
Geno Hotel's policy pertaining to children's bedding considers guests age 13 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Geno Hotel has a total of 244 rooms.
Geno Hotel's most popular month where verified visitors have stayed the most is in September.
Past solo travelers that have stayed at this property have given Geno Hotel an average rating of 8.5. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.
Past business travelers that have stayed at this property have given Geno Hotel an average rating of 8.1. You can look up more detailed customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.
Verified group travelers that have stayed at this property have given Geno Hotel an average rating of 8.2. You can check out more precise customer assessments and responses by filtering for a specific type of verified travelers down in the review section.
Geno Hotel is located within Shah Alam City Center, which makes it conveniently close to natural scenery including Taman Botani Negara Shah Alam.
Wake up to an exceptional a la carte and buffet breakfast at Geno Hotel. Visitors can enjoy breakfast offered with an additional charge of 30 MYR for children and 50 MYR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.

Experience Comfort and Convenience at Geno Hotel, Shah Alam
Nestled in the vibrant city of Shah Alam, Malaysia, Geno Hotel offers a perfect blend of modern comfort and warm hospitality. Built in 2016 and recently renovated in 2025, this contemporary hotel boasts 244 well-appointed rooms designed to cater to both leisure and business travelers. Whether you're exploring the city or attending meetings, Geno Hotel provides a welcoming environment with thoughtful amenities to make your stay memorable.
Guests can enjoy flexible check-in times from 3:00 PM and check out comfortably by 12:00 PM, ensuring a hassle-free experience. The hotel also welcomes families, allowing children aged 5 to 12 to stay free of charge, making it an ideal choice for family vacations. With its strategic location and excellent facilities, Geno Hotel promises a delightful stay for all visitors seeking quality accommodation in Shah Alam.
Unwind and Indulge at Geno Hotel's Vibrant Bar
At Geno Hotel in Shah Alam, Malaysia, guests can unwind and indulge in the hotel's vibrant bar. The bar offers a lively and stylish atmosphere, perfect for socializing and enjoying a night out. With its extensive selection of beverages, including a wide range of cocktails, spirits, and wines, there is something to suit every taste. The skilled bartenders are always ready to mix up your favorite drink or recommend something new to try. Whether you prefer a classic cocktail or a unique creation, the bar at Geno Hotel has it all. Sit back, relax, and enjoy the lively ambiance, complete with live music and entertainment, making it the ideal spot to unwind after a day of exploring or attending business meetings.
Stay Active at Geno Hotel's Sports Facilities
At Geno Hotel, staying active is made easy with its exceptional sports facilities. Whether you are a fitness enthusiast or simply looking to unwind, this hotel has everything you need to maintain your fitness routine or enjoy some leisurely activities.
Start your day with an invigorating workout at the well-equipped fitness center. With state-of-the-art equipment and a spacious layout, you can engage in a variety of exercises to suit your fitness goals. Best of all, access to the fitness center is complimentary, allowing you to stay in shape without any additional charges.
For those who prefer outdoor activities, take a dip in the refreshing outdoor pool. Surrounded by lush greenery, this tranquil oasis offers a perfect escape from the bustling city. Whether you want to swim a few laps or simply relax by the poolside, the outdoor pool at Geno Hotel provides a serene setting for your enjoyment.
With its range of sports facilities, Geno Hotel ensures that every guest can stay active and make the most of their stay. Whether you prefer working out indoors or enjoying the outdoors, this hotel has you covered. Don't miss the opportunity to stay fit and have fun at Geno Hotel's exceptional sports facilities.
Convenience at Your Fingertips: Geno Hotel's Exceptional Facilities
When it comes to convenience, Geno Hotel in Shah Alam, Malaysia, goes above and beyond to ensure a comfortable and hassle-free stay for its guests. From the moment you step foot into the hotel, you'll be greeted with a range of exceptional facilities that cater to your every need.
For those who prefer to have their laundry taken care of, Geno Hotel offers a convenient laundry service. Say goodbye to the hassle of finding a laundromat or spending precious vacation time doing laundry. Simply drop off your clothes and let the hotel's efficient staff take care of the rest.
When it comes to dining, Geno Hotel's room service is second to none. Whether you're craving a late-night snack or a full-course meal, the hotel's extensive room service menu is sure to satisfy your taste buds. Indulge in delicious dishes from the comfort of your own room, and let the attentive staff cater to your every culinary desire.
At Geno Hotel, the safety of its guests is of utmost importance. That's why the hotel provides safety deposit boxes, giving you peace of mind knowing that your valuables are secure. Additionally, the friendly concierge is always on hand to assist with any requests or inquiries you may have, ensuring a seamless and enjoyable stay.
Stay connected throughout your stay with Wi-Fi in public areas and free Wi-Fi in all rooms. Whether you need to catch up on work emails or simply want to browse the internet, you can do so effortlessly from the comfort of your room or any public area within the hotel.
Geno Hotel also offers dry cleaning services, making it easy for you to keep your clothes looking fresh and wrinkle-free during your stay. The hotel's efficient staff will ensure that your garments are cleaned and returned to you promptly.
Traveling with luggage can be a hassle, but at Geno Hotel, you can leave your worries behind. The hotel provides luggage storage facilities, allowing you to explore the city without the burden of carrying your bags. Feel free to explore Shah Alam at your own pace, knowing that your belongings are safe and secure.
To ensure that your room is always in top condition, Geno Hotel provides daily housekeeping services. Rest assured that your room will be cleaned and tidied up to the highest standards, making your stay even more comfortable and enjoyable.
With its exceptional convenience facilities, Geno Hotel is the perfect choice for both leisure and business travelers seeking a seamless and stress-free stay in Shah Alam, Malaysia.
Convenient Transport Facilities at Geno Hotel
At Geno Hotel, we understand the importance of hassle-free transportation for our guests. That's why we offer a range of convenient transport facilities to ensure a seamless stay. Whether you're arriving from the airport or exploring the vibrant city of Shah Alam, we have you covered.
If you prefer a comfortable and reliable mode of transportation, our taxi service is at your disposal. Our friendly staff can assist you in arranging a taxi to and from the hotel, making your journey stress-free.
For those traveling with their own vehicles, we provide an onsite car park for your convenience. However, please note that car park charges are applied. Rest assured, your vehicle will be securely parked, allowing you to explore the city with peace of mind.
At Geno Hotel, we strive to make your travel experience as smooth as possible. Book your stay with us and enjoy the convenience of our transport facilities.
Indulge in a Culinary Delight at Geno Hotel's Dining Facilities
At Geno Hotel, guests can experience a delightful culinary journey with a range of dining facilities to suit every palate. Start your day with a scrumptious breakfast buffet at our coffee shop, where an array of international and local dishes await you. Whether you prefer a hearty Western breakfast or traditional Malaysian delicacies, our breakfast buffet has something for everyone.
For a more formal dining experience, head to our restaurant, where our skilled chefs create delectable dishes using the freshest ingredients. Indulge in a variety of international cuisines, from mouthwatering steaks to flavorful pasta dishes. Our restaurant offers a cozy and elegant ambiance, perfect for a romantic dinner or a gathering with friends and family.
If you prefer to dine in the comfort of your room, our room service is available round the clock. Enjoy a wide selection of dishes from our menu, delivered right to your doorstep. Our attentive staff will ensure that your dining experience is nothing short of exceptional.
For guests seeking halal dining options, our halal restaurant provides a range of delicious and authentic Malaysian dishes. Experience the rich flavors of Malaysian cuisine, prepared with the utmost care and adherence to halal standards.
At Geno Hotel, we understand the importance of cleanliness and hygiene. Our dining facilities undergo daily housekeeping to ensure a clean and sanitized environment for our guests. So whether you choose to dine at our coffee shop, restaurant, or enjoy the convenience of room service, you can rest assured that your dining experience at Geno Hotel will be a memorable one.
Discover Comfortable and Spacious Rooms at Geno Hotel in Shah Alam
Geno Hotel offers a variety of well-appointed room options designed to cater to different guest preferences. Choose from the Deluxe King and Deluxe Twin rooms, each measuring 27 square meters, providing a cozy yet spacious environment with either a King Bed or two Single Beds. For those seeking more space and luxury, the Junior Suites at 35 square meters and the CEO Suites at 55 square meters offer an elevated experience with larger living areas and elegant design. Additionally, guests can opt for the Deluxe Hollywood King Room, featuring a semi-double bed and a suite with a bathtub, or indulge in the expansive CEO Suites with a bathtub, covering 56 square meters for ultimate comfort.
Experience the Vibrant Shah Alam City Center
Nestled in the heart of Shah Alam, Malaysia, the Geno Hotel offers guests an unforgettable experience in the vibrant Shah Alam City Center. This bustling urban hub is known for its modern architecture, thriving shopping malls, and a wide range of entertainment options.
Step outside the hotel and immerse yourself in the lively atmosphere of Shah Alam City Center. Explore the nearby i-City, a futuristic theme park that features stunning LED-lit attractions, including the famous City of Digital Lights. Indulge in a shopping spree at the nearby AEON Mall Shah Alam, where you can find a plethora of local and international brands.
For those seeking cultural experiences, a visit to the Sultan Salahuddin Abdul Aziz Shah Mosque is a must. As one of the largest mosques in Southeast Asia, it is a sight to behold with its majestic blue dome and intricate Islamic architecture. Afterward, take a leisurely stroll around the picturesque Shah Alam Lake Gardens, a tranquil oasis amidst the bustling city.
With its convenient location and abundant attractions, Shah Alam City Center offers something for everyone. Whether you're seeking adventure, shopping, or cultural experiences, this vibrant city center has it all. Book your stay at the Geno Hotel and embark on an unforgettable journey in Shah Alam, Malaysia.
Convenient Transportation Options from Nearby Airports to Geno Hotel in Shah Alam, Malaysia
Geno Hotel, located in the heart of Shah Alam City Center, offers a convenient and comfortable stay for travelers visiting this vibrant city in Malaysia. When it comes to reaching the hotel from the nearby airports, there are several transportation options available to ensure a hassle-free journey.
For travelers arriving at Kuala Lumpur International Airport (KLIA), the most convenient way to reach Geno Hotel is by taxi or ride-hailing services. The journey takes approximately 45 minutes, depending on traffic conditions. Alternatively, guests can also opt for the KLIA Ekspres train, which connects the airport to KL Sentral station. From there, they can take a taxi or ride-hailing service to reach the hotel.
For those arriving at Sultan Abdul Aziz Shah Airport, commonly known as Subang Airport, the distance to Geno Hotel is relatively shorter. Guests can easily hire a taxi or use ride-hailing services available at the airport to reach the hotel within 20 minutes, depending on traffic.
Located in the vibrant city center, Geno Hotel offers a convenient base for exploring Shah Alam's attractions. With various transportation options available from the nearby airports, reaching the hotel is a breeze, allowing guests to start their stay in Shah Alam with ease and comfort.
Explore the Vibrant Surroundings of Geno Hotel in Shah Alam
Nestled in the heart of Shah Alam, Geno Hotel offers a convenient base to explore the vibrant surroundings of this bustling city. Just a stone's throw away from the hotel, you will find the magnificent Sultan Salahuddin Abdul Aziz Shah Mosque, also known as the Blue Mosque. With its stunning architecture and towering minarets, this iconic landmark is a must-visit for its grandeur and serenity.
For nature lovers, the Shah Alam Lake Garden is a tranquil oasis nearby where you can take a leisurely stroll amidst lush greenery and beautiful lakes. The park offers a refreshing escape from the city's hustle and bustle, with well-manicured gardens, jogging paths, and even a mini zoo for families to enjoy.
Art enthusiasts will be delighted to discover Laman Seni Shah Alam, an open-air art gallery showcasing vibrant murals and sculptures. This creative space is perfect for capturing Instagram-worthy photos and immersing yourself in the local art scene.
Thrill-seekers can head to Wet World Water Park Shah Alam, located just a short drive away. This water park promises a day filled with exhilarating water slides, wave pools, and lazy rivers, making it a perfect destination for a fun-filled family outing.
History buffs can explore the rich heritage of Shah Alam by visiting the Raja Tun Library and Sultan Alam Shah Museum. These cultural landmarks offer a glimpse into the city's past through their extensive collection of artifacts, documents, and exhibits.
Nature enthusiasts can also visit Taman Tasik Shah Alam, a sprawling park with a beautiful lake, jogging tracks, and picnic spots. It's the perfect place to unwind and enjoy the serene surroundings.
If you're interested in royal history, don't miss the opportunity to visit Istana Bukit Kayangan, the official palace of the Sultan of Selangor. This majestic palace showcases stunning Malay architecture and offers guided tours to learn about the royal traditions and customs.
Sports enthusiasts can catch a game or concert at Stadium Matsushita, a state-of-the-art indoor stadium known for hosting various sporting events and live performances.
For those seeking spiritual solace, Gurdwara Sahib Shah Alam, a Sikh temple, is a place of worship and community gathering. Visitors are welcome to experience the tranquility and learn about the Sikh faith.
With its prime location surrounded by these notable landmarks and attractions, Geno Hotel is the perfect choice for travelers looking to immerse themselves in the vibrant culture and natural beauty of Shah Alam.
Convenient Public Transport Stations near Geno Hotel in Shah Alam
Located in the vibrant city of Shah Alam, Malaysia, Geno Hotel offers easy access to various public transport stations, ensuring convenience for guests to explore the city and beyond. One of the closest stations to the hotel is the Shah Alam Komuter Station, which is just a short walk away. This station provides excellent connectivity to other major areas in the Klang Valley, making it a convenient option for travelers who want to explore Kuala Lumpur and its surrounding suburbs.
Another nearby public transport station is the Shah Alam Bus Terminal, which is also within walking distance from Geno Hotel. This terminal serves as a hub for various bus routes, offering guests the flexibility to travel to different parts of Shah Alam and beyond. Whether you're looking to visit the iconic Sultan Salahuddin Abdul Aziz Mosque or explore the vibrant shopping malls in the city, the Shah Alam Bus Terminal provides easy access to these attractions.
With these convenient public transport options near Geno Hotel, guests can easily navigate their way around Shah Alam and explore the best that the city has to offer. Whether you prefer to travel by train or bus, these stations provide excellent connectivity and make it hassle-free for guests to experience the vibrant culture, delicious cuisine, and exciting attractions of Shah Alam and its surrounding areas.
A Culinary Adventure Awaits
Geno Hotel's prime location in Shah Alam offers guests a plethora of dining options just a stone's throw away. Indulge in the succulent flavors of Me'nate Steak Hub, known for their mouthwatering steaks and grilled meats. For those craving authentic local cuisine, Restoran Hatinie and Mohd Chan Restaurant @ Shah Alam Seksyen 15 are must-visit establishments, serving up traditional Malay dishes bursting with flavors. If you're in the mood for some seafood, head to Restoran Azira or Asam Pedas Parit Jawa, where you can savor the freshest catch of the day. Ehsan's Vista Alam and Syed Bistro Seksyen 3 are ideal choices for those looking for a cozy ambience and a diverse menu. Vietnamese food enthusiasts will delight in the flavors of Super Saigon Shah Alam Seksyen 9, while meat lovers can't miss out on the famous satay at Restoran Sate Kajang Hj Samuri (PKNS Shah Alam). For a quick bite or a refreshing drink, Kak Anie Shellrock Tasik Shah Alam is the perfect spot. No matter what your taste buds crave, Geno Hotel's surrounding restaurants will surely satisfy your culinary desires.
Shop 'til you drop at Geno Hotel's surrounding shopping landmarks
Located in the heart of Shah Alam, Geno Hotel is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away, you'll find Tesco Shah Alam, where you can stock up on groceries and household essentials. For a more comprehensive shopping experience, head over to Plaza Alam Sentral, Shah Alam City Centre Mall, or Kompleks PKNS Shah Alam, where you'll find a wide range of retail outlets, boutiques, and specialty stores. If you're looking for a one-stop shopping destination, AEON Mall Shah Alam is the place to be, offering an extensive selection of international and local brands. SACC Mall, Anggerik Mall, and Giant Hypermarket are also nearby, providing even more options for fashion, electronics, and everyday necessities. With such a diverse range of shopping landmarks surrounding Geno Hotel, you'll be spoilt for choice and enjoy a truly unforgettable shopping experience.
Affordable Luxury at Geno Hotel in Shah Alam
Experience the perfect blend of luxury and affordability at Geno Hotel in Shah Alam. With an average room price of just $45, you can enjoy a comfortable stay without breaking the bank. Compared to the average price of a hotel room in Shah Alam, which is $47, Geno Hotel offers exceptional value for your money.
At Geno Hotel, you don't have to compromise on quality for a budget-friendly stay. Each room is thoughtfully designed and well-appointed with modern amenities to ensure a pleasant and relaxing experience. From cozy single rooms to spacious suites, there is an option to suit every traveler's needs and preferences.
Whether you're visiting for business or leisure, Geno Hotel provides a convenient location, impeccable service, and an unbeatable price. Book your stay today and discover why Geno Hotel is the preferred choice for savvy travelers in Shah Alam.
Wonderful Staff, Clean Environment, and Excellent Facilities
Geno Hotel in Shah Alam, Malaysia has received rave reviews from its satisfied customers. The hotel staff is described as wonderful, friendly, and helpful. Guests appreciate the clean and nice environment, making their stay comfortable and enjoyable. The facilities at Geno Hotel are highly praised, with guests mentioning that they are very good and excellent. The check-in process is fast and efficient, ensuring a hassle-free experience for guests. The rooms at Geno Hotel are spacious, clean, and comfortable, making them perfect for both business travelers and families. Overall, guests are happy with their stay at Geno Hotel and would gladly return in the future.
Exceptional Customer Ratings at Geno Hotel
Geno Hotel in Shah Alam, Malaysia has received exceptional customer ratings, making it a top choice for travelers seeking a memorable stay. With an overall rating of 8.3, guests have consistently praised the hotel for its outstanding value, impressive facilities, and impeccable cleanliness.
One of the standout features of Geno Hotel is its excellent value for money. With an impressive rating of 8.4 for value, guests have found that the hotel provides a remarkable experience without breaking the bank. Whether you are traveling for business or leisure, Geno Hotel offers affordable rates without compromising on quality, ensuring that guests can enjoy a comfortable and enjoyable stay.
In addition to its exceptional value, Geno Hotel also boasts top-notch facilities that have garnered a rating of 8.2. From the well-equipped fitness center to the refreshing swimming pool, guests have access to a range of amenities that cater to their every need. Whether you are looking to unwind after a long day of exploring or stay active during your trip, Geno Hotel has you covered with its impressive facilities.
Excellent8.4
Facilities
Excellent8.2
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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Excellent
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Guests frequently praise the friendly and helpful staff, creating a welcoming atmosphere. The rooms are spacious and comfortable, with beautiful views outside. The hotel's location is great for exploring the surrounding areas, including Subang Jaya and Sunway Pyramid Mall. It offers good value for money, making it a convenient choice for budget-conscious travelers.
Guests have noted expensive parking charges & limited food options, but these are outweighed by the hotel's overall positive qualities. Some guests suggest improvement in breakfast quality.
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I stayed at Geno Hotel for just one night during a quick business trip and was pleasantly surprised by the overall experience. The check-in process was smooth and efficient, and the front desk staff were welcoming and helpful. The room was clean, modern, and well-maintained. The bed was comfortable, and I appreciated the little touches like complimentary water, fast Wi-Fi, and a good-sized work desk. The bathroom was spotless, with quality toiletries and a strong shower. Although I didn’t have time to explore many of the hotel’s amenities, I did have breakfast the next morning. It offered a decent variety—fresh pastries, fruit, eggs, and good coffee. The only minor downside was that my room faced a busy road, so there was a bit of traffic noise in the early evening, but it quieted down by bedtime. Overall, Geno Hotel was a great choice for a short stay—clean, comfortable, and well-located. I’d definitely consider staying again for future trips.
Dear Muhammad, Thank you for taking the time to share your excellent review. We're truly pleased to know that your short business trip stay at Geno Hotel left such a positive impression. It’s wonderful to hear that everything from the smooth check-in to the cleanliness and comfort of your room met your expectations. We’re especially glad you appreciated the thoughtful details like complimentary water, fast Wi-Fi, and the work desk—all designed to make your stay more convenient. Thank you also for highlighting your breakfast experience—we’re happy to know you enjoyed the variety, even during a brief visit. We look forward to the opportunity to welcome you again, hopefully for a longer stay next time so you can enjoy more of what the hotel has to offer. Best regards, The Geno Hotel Team
I read the review and mostly all are good review and I book the room. Then, I call hotel for confirmation and ask about parking. They said RM8/entry, and feel like ohh usually hotel get the free parking right but it is okay. I check in and the room aircond is not perfectly functioning, as instruction to wait around 10 minutes to cool down the room, but its not. Same as first I enter the room. Then, I ask receptionist to send technician, and all is being checking, they said wait until 30min and they give extra card to left in the hotel because I need to go out until night. After long hours, I think the room get cold right?. But it not still same. I go check with receptionist again and ask to change the room since it already 11pm to wait them to check and try. So settle. Other is cleanliness, there is a bottles behind the refrigerator and no plastic for dustbin in the toilet. Do we can to put any hygiene things like that and if room cleaning, did they clean that dustbin or just thrown the things and reuse again for next? Summary issues ; Parking, Air-Cond and Hygiene
Dear Anis, Thank you for taking the time to share your detailed feedback with us. While we are pleased to know that our reviews encouraged you to choose our hotel, I sincerely apologize for the shortcomings you encountered during your stay. We regret the inconvenience caused by the air-conditioning in your room. Although our team had tried to rectify the issue by arranging for technical checks and providing an additional key card, we understand it was frustrating that the cooling was still not satisfactory and that you had to request a room change late at night. We will continue to work closely with our Engineering team to ensure such issues are addressed promptly. On cleanliness, I truly regret that you found a bottle behind the refrigerator and that the bathroom dustbin was not prepared with a liner. This does not reflect the standards we aim to maintain, and I have highlighted this with our Housekeeping team to strengthen both cleanliness checks and hygiene practices. Regarding
I am writing to express my deep disappointment and concern regarding an incident that occurred following my recent stay at your hotel. On 25-27 June 2025, I checked out of the hotel but accidentally left my Packed and sealed food in the room’s refrigerator. Approximately two hours after checking out, I called your front desk to inform them and requested to return and collect the item. I was told it was still available, and I proceeded to retrieve it. However, to my surprise and dismay, upon receiving the item, I found that a significant portion of the open and food had already been eaten. This behavior is completely unacceptable and reflects a serious breach of guest trust and professional standards. It is extremely disturbing to know that hotel staff—who are entrusted with the care and security of guests’ property—would act in such an unethical and disrespectful manner. Not only was my food tampered with, but it was consumed without consent, which is a serious violation of both personal property and hospitality service ethics. I request that a formal investigation be conducted into this matter. I also expect a written apology from your management and appropriate disciplinary action taken against those involved. Furthermore, I believe compensation is warranted given the clear mishandling and breach of trust. I hope your team takes this complaint seriously and takes the necessary steps to ensure that no guest ever faces such an experience in your establishment again. I look forward to your prompt response and resolution.
Dear Chrisnadia, Thank you for bringing this matter to our attention. We are deeply concerned and sincerely apologize for the unacceptable incident you experienced. The behavior you described is not in line with our standards of professionalism, integrity, or guest care, and we understand the seriousness of your complaint. Please be assured that we are conducting a formal investigation into this matter to identify those responsible. Appropriate disciplinary action will be taken, as guest trust and property security are of utmost importance to us. We also extend our heartfelt apologies for the distress this has caused you. As part of our commitment to regaining your trust, our management will reach out to you directly regarding a written apology and appropriate follow-up action, including compensation. Your feedback is invaluable in helping us improve, and we will take immediate steps to ensure this does not happen again in our hotel. Best regards, The Geno Team
Stayed at The CEO Suite which was very spacious . Had a great stay with comfortable table, bed, and sitting area. There’s a fridge in the room & a capsule coffee machine which made my day ! There’s not much of places around the hotel but with Grab you can go anywhere . There’s a RM100 deposit . All rooms are non-smoking. Parking will be a flat rate of RM8 per entry ( need to validate tng card, etc ) at the lobby before you get to your car.
Dear Sara, Thank you for sharing your detailed feedback. We’re glad to hear you had a comfortable stay at The CEO Suite and enjoyed the spacious room, amenities, and facilities. We appreciate your notes on the surrounding area, deposit, and parking, which will be helpful for future guests. We look forward to welcoming you back again soon. Best regards, The Geno Team
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
Blackout curtains
“Got Parking fee and not variety food ”
Bagi yang ingin bercuti di hotel ini dengan menggunakan kenderaan sendirian tidak disyorkan kerana mempunyai yuran parking sebanyak RM8/per entry dan parking dia sangat limited. Bagi aspek makanan (breakfast buffet) pula, tiada pilihan makan yang banyak dan tiada menyelerakan terutamanya bahagian asian. Hanya ada Nasi lemak, samabal udang dan telur suku. Bagi makanan barat hanya sediakan sosej sahaja. Bagi coffee lover, Hanya ada coffee Espresso sahaja. Lain tiada, mesin rosak. Selama beberapa tahun duduk di hotel, ini adalah hotel yang kami kurang makan dan memerlukan makanan tambahan di luar. Dalam aspek bilik pula, bilik untuk bersih dan keadaan baik. bagi kami yang badan besar, size tandas itu agak kecil. Kami sudah mohon untuk room cleaning sebelum keluar dengan harapan sebelum kami balik bilik tersebut dalat dibersihkan. Akan tetapi, bilik tidak dibersihkan. Kolam mandi bersih dan sentiasa topup tuala. Untuk dewasa, kedalaman air sebanyak 1.7m manakala untuk kanank-kanak 2.2 m. Kesimpulannya, kami tidak akan datang ke hotel ini kerana makanan dan parking.
Dear Jasmine, Thank you for taking the time to share such a detailed review. We sincerely apologize for the inconveniences you experienced, particularly regarding the parking charges, breakfast selection, and housekeeping service. Your comments have been shared with the respective departments for immediate attention and improvement. We’re glad to hear that you found the room clean and the swimming pool facilities well-maintained. Nonetheless, we deeply regret that your overall experience did not meet expectations. We truly value your feedback, as it helps us identify areas for growth, and we hope to have another opportunity in the future to restore your confidence in our service. Best regards, The Geno Team