Gero Onsen Suimeikan
 Gero Onsen Suimeikan
Lobby Gero Onsen Suimeikan
Interior view Gero Onsen Suimeikan
See all 60 photos
Removed from saved list
9.0
Exceptional
1.5% this month
/10
(872 reviews)See what guests said
See map
9.2
Exceptional
Location rating score
Exceptional location
Parking
FREE

Gero Onsen Suimeikan

1268 Koden, Gero, Gero, Japan, 509-2206 - See map
"Great place, lots of English speaking, helpful staff, fantastic garden/koi pond made for a relaxing, comfortable stay."
Daniel A. - February 27, 2017
Exceptional comfort
9.4 room quality and comfort
Exceptional reputation
Recommended by 94% of guests
  • 140 meters to public transportation

  • Hot tub

  • Sauna

  • Hot spring bath

  • Air conditioning

This property is in high demand!

Booked 104 times | 10 travelers are looking at this property right now

Property ranking|Compared to 82 Gero properties
See all rankings
Location score
9.2/10
Room comfort score
9.4/10
Value for money score
8.6/10
Room size
62 sqm.
Better than
98
%
of Gero properties
Better than
98
%
of Gero properties
Better than
96
%
of Gero properties
Bigger than
96
%
of Gero properties
Value for money8.6
Location rating9.2

Rooms available at Gero Onsen Suimeikan

9.4
Exceptional
Room comfort & quality
Japanese Style Suite Room
Japanese Style Suite Room
...
  • Room size: 149 m²/1604 ft²
  • River view
  • 6 futons
Enter dates to see prices
Japanese Style with Private Open-Air Bath - Smoking
Japanese Style with Private Open-Air Bath - Smoking
...
  • Room size: 168 m²/1808 ft²
  • Garden view
  • 5 futons
Enter dates to see prices
Japanese Style Standard Room
Japanese Style Standard Room
...
  • Room size: 42 m²/452 ft²
  • Smoking allowed
  • 3 futons
Enter dates to see prices
Japanese Style Deluxe Room
Japanese Style Deluxe Room
...
  • Room size: 63 m²/678 ft²
  • River view
  • 5 futons
Enter dates to see prices
Superior Twin Room - Non-Smoking
Superior Twin Room - Non-Smoking
...
  • Room size: 42 m²/452 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Superior Room with Tatami Area - Non-Smoking
Superior Room with Tatami Area - Non-Smoking
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 3 futons
Enter dates to see prices
Superior Triple Room - Non-Smoking
Superior Triple Room - Non-Smoking
...
  • Room size: 48 m²/517 ft²
  • Shower and bathtub
  • 3 single beds
Enter dates to see prices
Standard Room With Tatami Area
Standard Room With Tatami Area
...
  • Room size: 42 m²/452 ft²
  • Smoking allowed
  • 2 single beds or 3 futons
Enter dates to see prices
Single Room
Single Room
...
  • Room size: 21 m²/226 ft²
  • Shower and bathtub
  • 1 single bed
Enter dates to see prices
Japanese-style Room (Rinsenkaku Wing)
Japanese-style Room (Rinsenkaku Wing)
...
  • Room size: 35 m²/377 ft²
  • Smoking allowed
Enter dates to see prices

What people love about Gero Onsen Suimeikan

  • 9.6
    Exceptional
    Location

    "This hotel is in very great location, near station."

    Karn

    |

    October 28, 2018

  • 9.2
    Exceptional
    Cleanliness

    "The room is clean and well decorated, have the beautiful view of the river and koi pond with waterfall."

    Mevita

    |

    December 19, 2016

  • 10.0
    Exceptional
    Cleanliness

    "Good place and clean spa"

    Lai S.

    |

    February 20, 2018

Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about Gero Onsen Suimeikan

More about Gero Onsen Suimeikan

10.0
Exceptional

"Staff are very friendly and helpful and the rooms are clean."

BONSEOK

|

September 13, 2018

An overview

Show less

What they offer

8.8
Excellent
Staff 

"One of the staff escorted us to our room, orientated us on t..."

Yin H.

|

October 21, 2018

Read more reviews
Show less

Property's guest policies

Show less

Some helpful facts

Show less

Reviews of Gero Onsen Suimeikan from real guests

Provided by verified guests of Agoda
Agoda Reviews (872)Booking.com Reviews (2048)
9.0
/
10
Exceptional
1.5% this month
Cleanliness8.9
Facilities8.9
Location9.2
Room comfort and quality9.4
Service9.1
Value for money8.6
Rating
9+ Exceptional (239)
8-9 Excellent (59)
7-8 Very Good (49)
6-7 Good (14)
<6 Below Expectation (16)
Time of the year
Mar - May (99)
Jun - Aug (67)
Sep - Nov (51)
Dec - Feb (160)
All guests (872)
All room types
All languages

Show reviews that mention 

Showing 377 verified guest comments
12345
8.4
Excellent
HYUNJOO from South Korea
Solo traveler
Japanese Style Deluxe Room
Stayed 1 night in March 2019

A small town for a hot spring worth visiting”

I stayed in a deluxe room. The room was large in size and I could see the city area under the window. Appearance is like hotel, but room follows form of ryokan and feels comfortable and being entertained with service of ryokan. I went to various spas in Japan, and Gero had excellent water quality.

Reviewed March 21, 2019

Dear HYUNJOO, On behalf of our team, I would like to thank you very much for writing such a good review for us from your experience during your stay in Gero city. I am pleased to see that overall you had a good stay. We hope to have more opportunities to welcoming you back for another pleasant vacation. Best regards, Erika Gero Onsen Suimeikan

Responded March 24, 2019
Gero Onsen Suimeikan
9.6
Exceptional
piboon from Thailand
Family with teens
Japanese/Western-style Room (Hisenkaku Wing)
Stayed 1 night in March 2019

Great Mountain 360 View Hotel”

Hotel is in the middle of mountain with great mountain View 360. Great onsen onside. Breakfast and dinner also very nice. Recommend to book the room with Breakfast and dinner if not you may difficult to find food outside during freezing winter.

Reviewed March 16, 2019

Dear Piboon, Thank you very much for your wonderful review regarding your stay at Suimeikan. I am delighted to see that you had such a great time location wise and dining we offered. We do look very much forward seeing you soon again for another pleasant stay. Warmest regards, Suimeikan Erika

Responded March 17, 2019
Gero Onsen Suimeikan
9.2
Exceptional
ticha from Thailand
Group
Japanese-style Room (Sansuikaku Wing)
Stayed 1 night in February 2019

Everthing is so good”

I’m stay on 1 st floor but unexpect any thing . The room was i stay inclunding the view of garden it’s feel more relax . All staff good in english and help full . The best is breakfast it’s buffet with a lot of food .

Reviewed February 09, 2019

Thank you for writing wonderful remark and for choosing our ryokan, Suimeikan. We are delighted to know that you had a good time for your recent stay at our hotel. Thank you very much for all the detailed information you have given for which we are very grateful, as it is not only encourages us to continue to uphold our high standards but will also be very useful for our future guests. It is very rewarding to hear your room with garden view was to your liking. Thank you for your kind words about our team members. We are looking forward to having you return for another pleasant stay. Regards, Erika Gero Onsen, Suimeikan

Responded February 18, 2019
Gero Onsen Suimeikan
8.8
Excellent
Wing from Hong Kong
Family with teens
Japanese Style Standard Room
Stayed 1 night in July 2019

Excellent”

Hot spring is large and beautiful, the cuisine taste very good.

Reviewed July 09, 2019
8.0
Excellent
Luk from Hong Kong
Group
Non-smoking Superior Twin
Stayed 1 night in December 2018

Very good”

We reserved the dinner in banquet room. It costed Yen 8640 (included tax). It was very disappointed when we saw the food displayed on the table. There was not many kinds of food supplied and the food was not fresh enough. The dinner was not worthed in a five star hotel. We do not recommend the dinner reserved in advance from the hotel.

Reviewed December 12, 2018

Dear Luk, Thank you for choosing us for your recent stay and for taking the time to give us your review on Agoda. We are sorry to see you were disappointed with your dinner experience at our hotel and wasn't up to your expectation. We will be looking into this to ensure that the necessary improvements are made to guarantee a worthy dinner experience for all our guests. Thank you again for your mention. We hope to welcome back you again. Regards, Erika Suimeikan

Responded March 03, 2019
Gero Onsen Suimeikan
8.8
Excellent
Yin from Singapore
Couple
Twin Room
Stayed 1 night in October 2018

Excellent”

Hotel staff were service oriented. We were welcomed as we drove in. Our reservation was confirmed by the staff even before we stepped into the hotel. One of the staff escorted us to our room, orientated us on the layout of the hotel and the 3 onsens. The hotel is near the station and next to the river. Deco was a little worn but clean. We were there on a weekday and most of the restaurants were not opened for dinner. Finally found one, the food was average and was not cheap. Recommend considering booking your dinner with the hotel.

Reviewed October 21, 2018
6.4
Good
Pui from Hong Kong
Group
Japanese Style Standard Room
Stayed 1 night in April 2019

Value for money”

The hotel is very close to JR station while a bit far from the onsen main street (tho not many stores or restaurants were opening on weekdays...), still within walking distance. Our room was quite old but very spacious. There were 3 onsen sites in the hotel. The outdoor one was a bit small and crowded; I really enjoyed the indoor one which was equipped with sauna - nice atmosphere and relatively new. Overall it was a good stay however the check in experience gave me a bad impression of the hotel as the front desk associates were not so friendly ...

Reviewed April 25, 2019

Thank you so much for staying with us and for taking time to leave your feedback. We are so happy to know that our location served you good. We take pride in our prime location giving our guests easy access and appreciate you to share your thought with other travelers. We are thrilled that you liked the room and onsen even though you had a bad impression when check-in time. We will continue improving our service and your comments help us to understand the needs of our guests. Thank you for sharing your though. We hope you had a nice trip back home and we look forward to your next visit. Best Regards, Erika Suimeikan

Responded June 02, 2019
Gero Onsen Suimeikan
4.4
Tiffany from South Korea
Family with young children
Stayed 1 night in February 2019

It was the dirtiest hotel room I ever stayed in Japan. Hot spring was great though. ”

The room was very dirty. I have stayed at many hotels and ryokans in Japan in all price range, and this place had the by far the dirtiest room! Other hotel facilities were okay. And the food was not bad but could be better. The staff who showed us to our room couldn’t speak English well. I think I will never stay here ever again. With this money you can stay at so much nicer place in Gero.

Reviewed February 04, 2019

Thank you for staying with us and for leaving the review on Agoda. I'm sorry to hear the rooms were way far to the standard you've come to expect from us because of its dirtiness. I have personally addressed this with our housekeeping staff to ensure this will never happen again. I also apologize about the food and staff. At Suimeikan, we take pride in ensuring our guest’s satisfaction. We deeply value your relationship with Suimeikan and are committed to provide you the highest level of services. The language should be the minimum requirements to host foreign guests. However, it is true that we have some staff who don't speak perfect English. I have also shared your feedback with the team members for your kind words, which truly drives us to give the best our hospitality as we can offer. Thank you again for your feedback and I hope that I can convince you to change your mind about another visit to our property. Kind regards, Erika Geroonsen Suimeikan

Show more
Gero Onsen Suimeikan
8.0
Excellent
Donlawat from Thailand
Family with young children
Japanese Style Standard Room
Stayed 1 night in April 2019

Worthy”

Good place great atmosphere theri onsen are awesome

Reviewed April 30, 2019

Thank you for staying with us and spare your time to share the review. We are happy to read the review that you had a good time during your stay. We will be pleased to welcome you back soon to Suimeikan for a new pleasant experience and we wish you a beautiful day. Best Regards Erika GeroOnsen, Suimeikan

Responded June 02, 2019
Gero Onsen Suimeikan
10.0
Exceptional
Marie from Philippines
Family with teens
Standard Room With Tatami Area
Stayed 1 night in April 2018

Exceptional”

When we arrived, there was a shuttle waiting just outside the train station which brought us to the hotel, even if the hotel was walking distance from the train station. Upon entry, there were several smiling receptionists lined up at the entrance to welcome you, making you feel like a VIP. All the staff were very courteous. The guide who showed us our room, the restaurant and how to get to the onsens was polite and spoke understandable English. The room we stayed in was so clean and comfortable for 5 of us. The bathroom and toilet were separate which is great for a big group. We tried all the 3 onsens in the hotel, each offering a great experience. Toiletries are complete in the bath houses including facial wash, toner, emulsions, creams. There are many choices for the buffet breakfast. Considering the amount we paid the hotel, and all these add-ons, it was truly value for money. What was pricey was getting there. Would definitely stay in Suimeikan again when given the chance.

Reviewed April 28, 2018
9.6
Exceptional
Yuen from Hong Kong
Group
Japanese Style Standard Room
Stayed 1 night in April 2017

Value for money”

The hotel itself is quite aged but well maintained. We chose Japanese Tatami Room and it was clean and tidy! We chose Suimeikan because it's really value for money. I strongly recommend the breakfast. At first I hesitated because it's not Kaiseki breakfast. But we were amazed by the large variety of choices, both western and Japanese food! It's a must try!

Reviewed April 24, 2017
8.4
Excellent
Daniel from United States
Solo traveler
Single Room
Stayed 3 nights in February 2017

3 great onsens in one great location”

This place is across the tracks from the train station. They send a shuttle to meet the train. If you want to walk, turn left out of the station, go down the ramp, through a short tunnel under the tracks and viola you're in the hotel parking lot. 3 great onsen baths in this complex. The center one is on the 9th floor with a fantastic view and open 24-hrs. The other two on each end of the complex open at 5-midnight. Great place, lots of English speaking, helpful staff, fantastic garden/koi pond made for a relaxing, comfortable stay.

Reviewed February 27, 2017
8.8
Excellent
Pin from Singapore
Family with young children
Standard Room With Tatami Area
Stayed 1 night in December 2016

Gero is a famouse onsen town with many small streets full of large and small hotels and inns”

offering various onsen experience. Suimeikan is one of biggest and oldest establishments with a rich history of hotspring operations in Japan.The hotel is situation behind the Gero Station less than 5 mins walking distance. Free shuttle bus is provided by hotel to ferry guests at regular intervals. Three separate multi-pool onsens offering indoor and outdoor pools on different levels within the hotel are available.The hotel has two eating outlets offering traditional Japanese cuisine and a western fine-dining restaurant.

Reviewed December 20, 2016
9.6
Exceptional
Wai from Hong Kong
Family with teens
Japanese Style Standard Room
Stayed 1 night in June 2016

Comfortable, convenience, and reasonable price.”

Great service, as the staff were very helpful and kind. and the hot springs are fantastic, considering there were three hot springs for us to choose, and we liked the one on the 3rd floor. Breakfast buffet was composed by traditional Japanese and Western meals. We chose a traditional tatami room, and was facing a glorious view of the river and Mother Nature. I would choose this hotel again, if I were to come back to Onsen.

Reviewed June 28, 2016
9.6
Exceptional
wareemon from Thailand
Couple
Non-smoking Superior Twin
Stayed 1 night in November 2018

worth for stay great ambiance for onsen”

onsen private is not recommended because if we pay for private we should get more than just a onsen in a room. Public onsen are great(wooden and outdoor). Outdoor is quite small. Breakfast is normal standard.

Reviewed November 11, 2018
9.2
Exceptional
BIK from Hong Kong
Family with teens
Japanese Style Standard Room
Stayed 1 night in April 2019

Nice Hotel!”

Three of the best onsen and relax a good variety and nice breakfast.

Reviewed April 26, 2019

Thank you for staying with us and for writing a kind review. We are thrilled to know that you had a pleasant stay about onsen as well as a wide variety of breakfast. We do really hope that you will come back for another pleasant stay in the future. Best regards, Erika Gero onsen, Suimeikan

Responded June 02, 2019
Gero Onsen Suimeikan
10.0
Exceptional
Poom from Thailand
Family with teens
Japanese-style Room (Sansuikaku Wing)
Stayed 1 night in April 2019

Exceptional”

Nice onsen with 3-style bath. Very enjoyable.

Reviewed April 25, 2019

Thank you for choosing us for your visit to Gero and for sharing your thought on Agoda. We are pleased to read your satisfaction about onsen. We look forward to welcoming you back for another memorable stay in Suimeikan. Best regards, Erika Gero Onsen, Suimeikan

Responded June 02, 2019
Gero Onsen Suimeikan
8.8
Excellent
ming from Taiwan
Family with young children
Non-smoking Superior Twin
Stayed 1 night in September 2018

Excellent”

good

Reviewed April 10, 2019
10.0
Exceptional
Nongnuch from Thailand
Family with teens
Standard Room With Tatami Area
Stayed 1 night in January 2019

Exceptional”

great place, nice staff, breakfast is amazing

Reviewed February 06, 2019

Thank your for choosing us for your recent visit to Gero and for the nice remark about us! We are so glad to hear that you had a pleasant stay especially of our strategic location, staff, and the breakfast. Your positive feedback would be very appreciated and will help us to improve our ability to serve you and other guests who are considering booking from the site. We hope your next visit will be even more pleasant one. Kind regards, Erika Geroonsen Suimeikan

Responded February 16, 2019
Gero Onsen Suimeikan
10.0
Exceptional
pornthep from Thailand
Couple
Japanese Style Standard Room
Stayed 1 night in January 2019

good hotel”

Is a very good hotel, clean, convenient travel, good value for money, very good service staff.

Reviewed February 04, 2019

Thank you for choosing us for your recent stay in Gero and for taking your time to review us on Agoda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Erika Geroonsen Suimeikan

Responded February 16, 2019
Gero Onsen Suimeikan
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

Gero Onsen Suimeikan
|Exceptional 9.0
×
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.

  • Exceptional location