Recent customer comments

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Very good



based on 767 reviews
  • Cleanliness 8.0
  • Facilities 6.7
  • Location 8.6
  • Room Comfort/Standard 8.1
  • Service 8.2
  • Value for money 8.1
  • Food/Dining 6.8
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Duc from Vietnam
Business travelers
Superior City View
Stayed 2 nights in July 2015
clean hotel, small room, good location
clean, location, food
Internet is very bad
Reviewed July 13, 2015

Robert from New Zealand
Couples
Superior City View
Stayed 1 night in July 2015
best stay ever
Everything. Staff, Breakfast. Quiet and comfortable. Nice bed and very clean.
Stayed a few nights earlier and gave a 10 out of 10. Same this time. Upon arrival, staff make you feel welcome and speak good English. Hotel is clean and tidy. Everything works as it should. Shower is the best yet with even pressure and temperature. Comfortable bed. Had good sleep. Quite room with good view. Great free WiFi. Will be staying again.
Reviewed July 12, 2015

Robert from New Zealand
Couples
Superior City View
Stayed 2 nights in July 2015
best stay ever
service room breakfast
Best hotel yet! Friendly staff on arrival. Hotel is clean and pest free. Room far exceeded expectations with good view. Comfortable bed. Shower excellent pressure and temperature control. Very good WiFi and amenities.
Reviewed July 10, 2015

SIEW from Singapore
Families with older children
Superior City View
Stayed 1 night in June 2015
Hotel location is good, staff very good .
Staff service , Hotel location , value for money
Stay was good and pleasant and staff very helpful
Reviewed June 28, 2015

YEACHAN from South Korea
Solo travelers
Superior City View
Stayed 4 nights in June 2015
not a 4 star hotel.
location. price.
it is worth the price, but can't say it is a 4 star hotel. just like an average 3 star hotel.
Reviewed June 27, 2015

azri from Singapore
Couples
Superior City View
Stayed 1 night in June 2015
Staff service was excellent and friendly.
Location, cleanliness and service.
Reviewed June 23, 2015

Kok from Singapore
Business travelers
Superior City View
Stayed 3 nights in June 2015
power failure. weak Wi-Fi
staff upgrade the room for me
There was a power failure for a few times at night. The surrounding were dark. However they upgraded the room for me. The Wi-Fi was unstable; at times it will be weak and occasionally strong. The breakfast were served individually. Overall I was disappointed.
Reviewed June 14, 2015

Swan from Singapore
Groups
Superior City View
Stayed 2 nights in April 2015
Great location, room and staff
Location, room configeration and staff helpfulness
Great
Reviewed April 27, 2015

Swan from Singapore
Groups
Suite River View
Stayed 2 nights in April 2015
value for $$$$$
big room. convenient and helpful staff
Great
Reviewed April 23, 2015

allen from United States
Solo travelers
Superior City View
Stayed 5 nights in March 2015
Great staff, very helpful
Location, location, staff
Very enjoyable, would stay again if I return to Ha Noi
Reviewed April 02, 2015


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