cleanliness and maintenance are poor”

me and my family have to move about 4 room in order to get the good room. all room that we get are very poor. the air conditioner is not well maintenance there is leaking here and there and not cold. all three room that we get is having the air conditioner problem. and door problem. they took too long in order to response for complaint and took our time to repair it but not even OK after that. so we still need to move to another room. the cleanliness of toilet also very poor. i feel disappointed. not worth for our money.

Great escape from hectic city”

A great stay for bonding time with the families. My visit was on Sunday, not so many people staying. Thus, the place is quite desolate. The nearest store to buy things is around 5km from the hotel. Karaoke closed at 11pm although it said it closed at 1PM. However, the children enjoyed thier time spent there and of course the parents be glad with that ☺️

Good”

Good

Getting more and more worst. Poor hotel management ”

Jacuzzi got no discharge valves to drain out the water after use. I have to manually open the floor trap which is so inconvenient. I even got stuck in the room because of the door lock was difficult to open. Last , they dint provide toothbrush anymore. This is the 4th time i return and also the last to this hotel. Good luck.

Fun theme park”

The theme park was aweaome, rooms were ok, however had air cond issue but the HR manager was helpfull and changed room and apologized with a complimentary late check out. That gesture brought smile on our faces and forgot the issue. Dr Jes

Worst. Do not recommend!”

Unfriendly staff, dirty jacuzzi (some short hair idk from which part of body) , sandy room, smelly towel, lousy food. Especially the beach bar is totally different with online. “Buffet” only have two chickens and no drinks. Only satisfied with the theme park :) late check out have RM50 surcharge ( deduce your deposit without any information). Even 5 stars hotel won’t charge for late check out idk why this kind of hotel will just deduct deposit instead of remind customer the check out time. Worst Agoda resort.

worst”

worst and very expensive

Overall Was Good for Family ”

Nice room with private jacuzzi; with theme park view BUT aircon not function & cold even been moved to new room & breakfast no varieties

Once is more than enough”

Everything look good on the photos. But when I stay there, the place is look like very old and improperly managed. Room is spacious, but power socket is not available. Need to unplugged the table lamp to charge phone. No wifi as well. I understood the hotel is quite old, but this need to be refurbished back. Food is disappointing for breakfast, additional pax cost RM38 just for some noodle, snacks, coffee, and cereals? Ain't worth it. Place is a bit isolated, but only the theme park make the place is more special compared to other.

Basic”

Last minute vacation, pay for the room and got at 7th Floor. Don,t expect much, but a bit disappointed coz room was not occupied with internet access. TV channels also not clear., a point may give to theme park but still have to spend more for it. Beach also nice.

Worst & Nightmare Experience”

Very bad experienced! Check in for 3D 2N but we check out early due to very bad from the cleanliness,facilities,quality of food, Maintenance. Room facilities all very old, damaged,bathroom dirty and smelly. toilet clogged , worst Jacuzzi, no phone in the room. Such a waste! Strongly not recommended

Extraordinary experience with unexpected surprises.. we enjoy the whole time there”

Booking only for a night, turn up we enjoy the time here, decided to stay for another night.. very fast response & good service.. recomanded for family. The most important is very appreciate the no swimming attire / rules for the pool 😅. Overall very satisfy for the short break during raya...

BELOW AVERAGE”

from the FO, not really friendly plus not flexible at all. when comes to room, LALAT is every where. actually like thousand of lalat, at room, lobby and CAFE. please improve on tv channel. room 1125 have really bed smell. Walkway from room to theme park really smelly. want to add extra pax on breakfast and didnt bring any cash, asked cashier to deduct from deposit but cannot. when want to pay by card, still asked me to go to reception to make payment. why so susah??? my sister drink milk like almost basi. aihh not worth it with the price at all. please improve especially on hygiene.

poor maintenance, bad service and dirty”

buffet at open restaurant is surround with a lot of fly, eating like war with fly. A lot of mosquito when night time. Beach is full with flying insect. Hotel apartment is dirty and some of the aircond is not functioning.

Unfriendly Staff , run down facility and rooms ”

Firstly I heard this place is a very popular among tourist but after I visited myself I would say after a few years glory I can see that it's mismanagement that's run this place down.... it's pity to say that such beautiful place can be such state....

Not as bad as expected”

My kids are happy. I read so many of unsatisfied comments/review. However, it is not as bad as what people comment. The theme park is the best. Our room is ok. Breakfast also ok. We had no problem during our short vacation.

Not my pleasant of stay..the room not much of varieties eventough got jakuzi for studio suite”

Not gonna come here again..not very pleasant even the window which is connected to the toilet not function very well..my family got 3 room and one of the room have problem with the aircond keep on & off even turn off the timer..not much they can give us for the pillow why so 'kedekut' iron not in good condition..the best for this stay is the view only..1 out of 5..the staff not very helpful..and telephone not in the room..what a weird so we need to go down to the lobby just for remote tv ..which is not in the room..why we need to go up and down just for simple thing..fuhhhh

terrible”

everything not in order.

All Good Exepts the Room Service ”

There is no intercom,. u have to walk to the counter, even asked for coffee sachet 2 time and they promise to send but did not . otherwise all is well and breakfast is awesome, staff also nice, Room also very clean and nice,

Short vacation yang berbaloi”

Overall okey...Affordable. Cuma bau perabot lame tu, biasela...I like the jacuzzi and the room is big.