Excellent 8.5
Based on 164 reviews

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based on 164 reviews
  • Cleanliness 8.7
  • Facilities 7.9
  • Location 9.0
  • Room Comfort/Standard 8.3
  • Service 8.8
  • Value for money 8.3
  • Food/Dining 7.6
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Rebecca from United Kingdom
Solo travelers
Lotus Deluxe Double or Twin Room
Stayed 2 nights in May 2015
Nice hotel in great location
Location, Value for Money
The Golden Lotus was a nice hotel in a great location. Staff were super friendly and really helpful. Large room. The only down-side was that the windows were opaque which made the room very dark.
Reviewed December 04, 2015

Martin from Australia
Executive City View
Stayed one night in October 2015
Hanoi holiday
the staff. Cleanliness. baggage storage
The staff were very friendly and helped us with directions and storage of luggage whilst we travlled to Halong Bay. Room was tidy and well appointed. Improvements can be access to iron and board plus milk and black tea.
Reviewed October 22, 2015

Dennis from Singapore
Lotus Deluxe Double or Twin Room
Stayed 2 nights in October 2015
Nice location
Reviewed October 15, 2015

Lala from Mauritius
Families with young children
Executive City View
Stayed 3 nights in October 2015
Boutique hotel with roof top pool
Staff helpful and welcoming. Roof top pool. Luxurious room with all amenities
Location is close to Hoa Kiem lake. Hotel is nicely decorated. Staff is so welcoming and eager to help. Room had all amenities needed. Breakfast buffet is mostly continental, we would have preferred Vietnamese food which was available but in limited variety. The roof top pool is a blessing after the day's heat and humidity. Every detail is thought to ensure comfort.
Reviewed October 07, 2015

Nigel from Australia
Families with young children
Connecting Room
Stayed 2 nights in October 2015
Great place to stay.
The facilities are excellent, the staff are incredibly helpful and the location is perfect.
Thoroughly enjoyable!
Reviewed October 07, 2015

Zorica from Australia
Executive City View
Stayed 2 nights in September 2015
Great stay
Location. Staff. Cleanliness
It was a very comfortable stay from the first day the staff very attentive with relatively good English. Good location to most things. The room was a little small which didn't bother too much as we were out most of the time. Good to have a pool to refresh after a day of walking and humidity.
Reviewed September 29, 2015

Jason from United States
Families with young children
Lotus Deluxe Double or Twin Room
Stayed 3 nights in September 2015
Reviewed September 22, 2015

Simon from South Africa
Executive City View
Stayed 2 nights in August 2015
Wonderful hotel
Friendly staff, beautiful hotel with great swimming pool and great location
Reviewed August 27, 2015

Deborah from Australia
Solo travelers
Executive City View
Stayed 3 nights in July 2015
Great Location
Location, pool, staff
Small but pleasant rooms (Executive city view). View was okay. Small rooftop pool which is undercover. Ladder access into the pool (not steps) - not ideal for older folk. Location of this hotel is great. Easy walk to the lake. Staff were lovely. Breakfast was the usual with an egg station. No complaints at all. Chose this hotel because of the location and the pool and weren't disappointed with either. Would stay here again.
Reviewed August 05, 2015

HANTAIG from South Korea
Families with older children
Connecting Room
Stayed one night in July 2015
staffs' good service
staffs' good service
Even though I couldn't go to halong bay due to bad weather, one of things I got in hanoi was Ms. Anne Trong's warm(receptionist) heart to tourists. Thanks to Ms. Anne for your sincere kindness.
Reviewed August 01, 2015


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