Golden Palace Hotel
Golden Palace Hotel
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"Will highly recommend this hotel!"

Kenneth

|

April 30, 2018

Deluxe Double - Bed Golden Palace Hotel
Deluxe Double - Bed
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Lobby Golden Palace Hotel
Lobby
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Bathroom Golden Palace Hotel
Bathroom
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Reception Golden Palace Hotel
Reception
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Excellent
Location
8.9
See all 33 photos Golden Palace Hotel
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Golden Palace Hotel

Excellent location
- Inside city center
- What's nearby?
Excellent
From 300 reviewsSee what guests said
8.6
/
10
Exceptional service
9.2
Recommended by 92% of guests
Value for money8.7
Location rating8.9
Nearest airportGia Lam Airport (VGL)
Distance to airport4.1 km
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.5
Excellent
Room comfort & quality
Suite Balcony City View
Suite Balcony City View
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 queen bed
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Family City View
Family City View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 single bed and 1 queen be...
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Deluxe Double
Deluxe Double
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 queen bed
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Junior Suite City View
Junior Suite City View
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 double bed
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Family Suite Balcony City View
Family Suite Balcony City View
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
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Standard With View Family
Standard With View Family
...
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    Suite
    Suite
    ...
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      Junior With View Suite
      Junior With View Suite
      ...
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        Family Suite - City View
        Family Suite - City View
        ...
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          Junior Suite Shared Bed
          Junior Suite Shared Bed
          ...
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            Have a question for Golden Palace Hotel?

            What people love about the property

            • "Warm and great staff service."

              Lee

              |

              June 28, 2017

            • "Rooms were clean and nice."

              Jahganathan

              |

              January 6, 2017

            • "The hotel staff are ever so helpful and friendly."

              Lai M.

              |

              January 5, 2017

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            More about Golden Palace Hotel

            More about Golden Palace Hotel

            "The staff are wonderfully nice and accommodating."

            Rick

            |

            July 5, 2017

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What to eat nearby

            Vietnamese cuisine
            Vietnamese cuisine
            Highway4 Bat Su
            50 m Vietnamese
            Vinh Loi Restaurant
            60 m Vietnamese
            Che 4 (Bon) Mua
            230 m Vietnamese
            American cuisine
            American cuisine
            Hanoi Rocks Bar
            290 m American, Bar, European
            iCream Lab
            390 m American, Australian, Vietnamese
            Jalus vegan kitchen & cafe
            470 m American, Asian, Cafe
            Asian cuisine
            Asian cuisine
            My Van Than
            10 m Asian, Chinese, Vietnamese
            Hanoi Charm Restaurant
            20 m Asian
            Viet Cooking Class & Restaurant
            60 m Asian, European, Gluten Free

            What they offer

            "The room was very comfortable, and the staff is great."

            Erika

            |

            December 15, 2017

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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show more

            Property's guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (300)Booking.com Reviews (898)
            8.6
            /
            10
            Cleanliness8.5
            Facilities8.0
            Location8.9
            Room comfort and quality8.5
            Service9.2
            Value for money8.7
            Provided by verified guests of Agoda
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            All guests (300)
            All room types
            Showing 274 verified guest comments
            12345
            5.6
            Helmut from China
            Couple
            Junior Suite City View
            Stayed 5 nights in September 2018
            Some problems”
            The staff is friendly and smile. But i feel the smile is fake. There have only one room with balcony/terrace. This is in the 7. floor , the last floor without elevator. There no city view. Only the wall from the other house can see. After two days there ask us that we change the room because there soled this room twice. Than we change to the 3. floor. There also no city view. Directly at the street and only street view. The breakfast from 7-10am and simple, but have everything. When coming at 7am there use the old bread rolls from the day before. When this is finish bring the fresh backed. Same the coffee. They warm-up the coffee from the previous day and when this is finish, bring the fresh brewed. My advice. Come later when the old things are gone. Problems with payment I booked with agoda and never had any problem. But here catch plus 2% Service charge and 3% Credit card charge. After three times write a bill, and of course the first two time too high, was right. (& 5%)
            Reviewed October 04, 2018
            6.0
            Ardian from Thailand
            Group
            Family Suite Balcony City View
            Stayed 2 nights in September 2017
            Expect the an expectation”
            Its alright hotel, located bit out side of the city buzz but still walking distance to the main area / market in phuket as long as you willing to hire/ rent you public or private transportation... than everything will be sorted. Staffs some can be very friendly and most are not. We were request for our transportation to airport otw back home but the receptionist was not able to make sure the taxi that we have ordered to be on time during our checked out time by early morning.
            Reviewed May 18, 2018
            9.6
            Exceptional
            Kenneth from Australia
            Couple
            Deluxe Double
            Stayed 3 nights in March 2018
            A slight mishap initially but a great experience in the end”
            Booked a room at Golden Palace Hotel for 3 nights and when we arrived, there was a mixed up with the booking system and we were asked to stay in a sister hotel. We were a bit disappointed at first but this little incident was very quickly and professionally handled, which surpassed our expectations. Aside from getting free hotel transfers and airport transportation, we were upgraded to the best suite in the hotel when we returned to Golden Palace on the second day. The room was clean and maintained very well, breakfast was delicious but above all the service was absolutely amazing. The staff were friendly and very attentive, including the owner of the hotels who was ever so apologetic. To be a good hotel, it takes more than good location, price and service but the staff at Golden Palace Hotel showed true generosity and genuine care when put to the test. Will highly recommend this hotel!!
            Reviewed April 30, 2018
            8.0
            Excellent
            Kiat from Malaysia
            Family with young children
            Deluxe Double
            Stayed 2 nights in December 2017
            Very helpful staffs”
            Location of this hotel is in the center of old Hanoi and very convenient. Hotel staffs are very helpful and wiling to recommend famous & must try street food in Hanoi.
            Reviewed April 23, 2018
            8.4
            Excellent
            Sundance from Canada
            Family with teens
            Family Suite Balcony City View
            Stayed 3 nights in April 2018
            Good Location ”
            Good location and helpful staff. Building is getting a bit rundown. Basic breakfast which is focused on Vietnamese cuisine. They helped us book travel from Hanoi to Ninh Binh, got us a great deal and called to make sure it all went well.
            Reviewed April 15, 2018
            10.0
            Exceptional
            Maria from Philippines
            Couple
            Deluxe Double
            Stayed 3 nights in March 2018
            The best hotel I ever stayed! ”
            I mean it when I say it’s the best. The location is perfect, it’s nearby to everything that you need to see or do in Hanoi. The room is clean and I love that they give snacks every night. The breakfast is good, normally when I stay in Hanoi other hotels only offer the basic ones. I also love that they give a personal touch. I feel so important, a real VIP. I know it’s hard to believe that it’s the best hotel because it’s a 3-star but what makes a hotel the best is because of the staff. The staff of Golden Palace hotel is what makes their hotel really special. The genuine smile, hospitality, and they go beyond of what is expected. That what’s make my stay in their hotel a pleasant one. I am a flight attendant and I’ve stayed in 5-star hotels most of the time but this is the only hotel who made me feel like a VIP. Thank you again, Golden Palace! P.S. Thank you Daisy and staff! You are all awesome!
            Reviewed March 27, 2018
            7.2
            Very good
            Faizul from Singapore
            Couple
            Junior Suite City View
            Stayed 2 nights in March 2018
            Friendly staff, good value”
            + the staff was friendly and flexible and the hotel was good value for money. We had the city view room, not much of a view but still good enough for us. Quite a spacious room for two and good service. - facilities are a bit old and falling apart. (E.g. shower head breaking and air con leaking)
            Reviewed March 23, 2018
            9.2
            Exceptional
            Sathiya from Singapore
            Family with young children
            Deluxe Double
            Stayed 4 nights in March 2018
            Nice hotel with wonderful staff”
            We were 4 families and stayed here for 4-7 days. Hotel is 30 mins away from the airport. Its a small hotel but good. Staff were really good and helpful.
            Reviewed March 22, 2018
            6.8
            Good
            Signe from Denmark
            Family with young children
            Suite Balcony City View
            Stayed 5 nights in February 2018
            An okay stay!”
            We had a family room which was nice - especially with the balcony. Good beds, wifi and tv. Breakfast was boring!
            Reviewed February 26, 2018
            9.2
            Exceptional
            Erika from Germany
            Couple
            Junior Suite City View
            Stayed 1 night in December 2017
            Perfect location and very friendly staff”
            We spent 4 nights in Hanoi. The room was very comfortable, and the staff is great. They can help you with everything, even organising a tour. The hotel is located in the town centre, you can reach most of the interesting places within 5 - 20 minutes. The old part of the town is very busy, there are a lot of shops and restaurants nearby.
            Reviewed December 15, 2017
            8.8
            Excellent
            Arne from Germany
            Couple
            Deluxe Double
            Stayed 4 nights in November 2017
            Convenient and comfortable”
            Walking distance to center, good places nearby. Very nice breakfast for this category of hotel. The room okay, not big though. Comfortable bed. Let's than perfect: only three handsets in the closet, even after asking for some additional once we didn't get any. It's the per room, period. Bathroom needs renovating and more or better light. Free water and snacks every day, which was nice, too. I'd stay here again.
            Reviewed November 28, 2017
            8.4
            Excellent
            Colin from United Kingdom
            Couple
            Deluxe Double
            Stayed 4 nights in November 2017
            Great staff”
            The staff in this hotel are really nice and kind and speak good English, the hotel is in a good location in the old quarter with plenty of shops and restaurants close by. The rooms are ok in size and clean, the only downside was that our room had a foisty smell although the staff did what they could to assist and ended up upgrading us to a bigger and better room on our last night.
            Reviewed November 24, 2017
            9.6
            Exceptional
            HO from Singapore
            Solo traveler
            Deluxe Double
            Stayed 4 nights in November 2017
            Exceptional”
            Very friendly n helpful staffs, value for money will recommend friends to stay during their holiday. Like to suggest for safety can fix a "chain door lock" or "door viewer" inside the room
            Reviewed November 12, 2017
            6.0
            Dor from Israel
            Couple
            Deluxe Double
            Stayed 2 nights in September 2017
            Nice hotel but old”
            we had a problem of hot water in our room. the staff tried to fix it, no success, they changed our room, then fixed the problem and moved us back to the original room! too many room changes and in addition the rooms are not so clean and comfy.
            Reviewed October 02, 2017
            6.8
            Good
            Alvaro from Norway
            Solo traveler
            Suite Balcony City View
            Stayed 2 nights in July 2017
            Okay.”
            This is an ok Hotel, I stayed there 2 nights, I never got the room I paid for, the show me one room when I booked with a jet bath and went I got there they told me that was an old picture, never got any money back, people on reception where nice, breakfast was ok. This is an ok, Hotel but value for money, are better choices out there..
            Reviewed July 16, 2017
            9.2
            Exceptional
            Kalayachat from Thailand
            Family with teens
            Deluxe Double
            Stayed 2 nights in July 2017
            Safe and clean. Nice services!”
            I just visited the place with my sister. We feel that the hotel is safe and the staff are very friendly and helpful.
            Reviewed July 11, 2017
            8.4
            Excellent
            Rick from United States
            Couple
            Deluxe Double
            Stayed 1 night in October 2016
            Pleasant and convenient”
            Great place to rest your head, and great jumping-off point to enjoy Hanoi. The staff are wonderfully nice and accommodating. Our room was small but clean, more than enough to keep our stuff and relax between jaunts around the city. Breakfast was OK, and tons of fantastic food and drink options are nearby, plus tourist shopping spots. Local-focused shops are nearby too, and the immediate area is very walkable.
            Reviewed July 05, 2017
            8.8
            Excellent
            Lee from Singapore
            Family with teens
            Family Suite Balcony City View
            Stayed 1 night in June 2017
            Excellent Hospitality ”
            Warm and great staff service. Here again for the second stay for that main reason. Simple but great breakfast. Location is within many eateries and casual shopping.
            Reviewed June 28, 2017
            9.6
            Exceptional
            Nathan from United States
            Couple
            Deluxe Double
            Stayed 5 nights in March 2017
            Great hotel”
            Very helpful staff. Great location. Great room.
            Reviewed April 25, 2017
            Dear Nathan, Thank you very much for your nice review. Your feedback after staying are great motivation to all hotel staff. Hopefully to welcome come you, your family or your friends in our hotel in an other day. With all regards, From Golden Palace Hotel
            Responded May 03, 2017
            Golden Palace Hotel
            9.2
            Exceptional
            Jeremy from United States
            Couple
            Deluxe Double
            Stayed 2 nights in April 2017
            Great Location”
            Great location to Hanoi attractions. Like the night market and museums. The staff is very friendly and helpful, and made sure we were happy and well taken care of.
            Reviewed April 18, 2017
            12345
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