Golden Tulip Legacy Surabaya
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 Golden Tulip Legacy Surabaya
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8.2
Excellent
6.0% this month
/10
(559 reviews)See what guests said
See map
8.6
Excellent
Location rating score
Excellent location
Parking
FREE
  • Surabaya Town Square4.63 km
  • Bungkul Park5.49 km
  • Plaza Tunjungan6.04 km
  • Ciputra Waterpark6.3 km
  • Mosque Al Akbar6.48 km
  • Tugu Pahlawan6.74 km
  • Kepanjen Church6.96 km
  • Sampoerna Museum7.68 km
  • Sanggar Agung Temple12.74 km
  • Suramadu Bridge13.87 km
  • 5-star Hotel
    Free Wi-Fi

    Golden Tulip Legacy Surabaya

    Jl. HR Muhammad No. 269, Dukuh Pakis, Surabaya, Indonesia, 60226 - See map

    Don't miss out!

    11 travelers have booked today.

    "Nevertheless, for the discounted price paid, it was a comfortable stay, value-for-money and staff were polite."
    YunYun - January 3, 2019
    Exceptional reputation
    Recommended by 87% of guests
    Excellent cleanliness
    8.1 rating for cleanliness
    Excellent service
    8.1 rating for service
    Very good facilities on premise
    7.9 facilities on premise
    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Room service [24-hour]

    • Bar

    Cheaper than 87% of all properties in Surabaya in the last 24 hoursCompared to 1,727 Surabaya properties at Agoda for various dates
    Value for money8.4
    Distance to city center8 km
    Location rating8.6
    Nearest airportJuanda International Airport (SUB)
    Distance to airport15.4 km

    Rooms available at Golden Tulip Legacy Surabaya

    Junior Suite
    Junior Suite
    ...
    • Room size: 64 m²/689 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive King Room
    Executive King Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Chairman Suite
    Chairman Suite
    ...
    • Room size: 96 m²/1033 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Chairman Suite Room
    Chairman Suite Room
    ...
    • Room size: 96 m²/1033 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Executive Twin Room
    Executive Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive King Room
    Executive King Room
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    GATF Promo - Deluxe Double or Twin Room
    GATF Promo - Deluxe Double or Twin Room
    ...
    • Room size: 32 m²/344 ft²
    Enter dates to see prices
    Premium Deluxe King
    Premium Deluxe King
    ...
    • Shower
    Enter dates to see prices

    What people love about Golden Tulip Legacy Surabaya

    • 9.2
      Exceptional
      Location

      "Near restaurants and highway, good for solo traveller."

      Suzan

      |

      August 22, 2018

    • 9.2
      Exceptional

      "Surrounded by good food and also places to hang out."

      Yulianisya

      |

      August 1, 2018

    • 9.2
      Exceptional
      Breakfast

      "The room is spacious, clean, and breakfast is good."

      Suzan

      |

      August 22, 2018

    Property ranking|Compared to 1,727 Surabaya properties
    See all rankings
    Room size
    48 sqm.
    Review score - United States
    7.8/10
    Location score
    8.6/10
    Value for money score
    8.4/10
    Bigger than
    99
    %
    of Surabaya properties
    Better than
    96
    %
    of Surabaya properties
    Better than
    95
    %
    of Surabaya properties
    Better than
    94
    %
    of Surabaya properties
    Up to 30% off with Agoda Insider Deals!

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    More about Golden Tulip Legacy Surabaya

    More about Golden Tulip Legacy Surabaya

    5.6
    Review score

    "First time arrived, staffs are friendly which is nice."

    Maria V.

    |

    July 20, 2018

    Description

    Show less

    Most talked about facilities

    Housekeeping
    12 mentions
    Breakfast
    9 mentions
    Food & Dining
    5 mentions
    Swimming Pool
    3 mentions

    What they offer

    6.8
    Good

    "A overall is a good hotel and value-for-money to stay."

    Catherine

    |

    July 25, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Asian
    Continental

    Restaurants on site

    Grand Ocean Restaurant
    Cuisine:Chinese
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Golden Tulip Legacy Surabaya from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (559)Booking.com Reviews (160)
    8.2
    /
    10
    Excellent
    6.0% this month
    Cleanliness8.1
    Facilities7.9
    Location8.6
    Service8.1
    Value for money8.4
    High score for Surabaya
    Rating
    9+ Exceptional (54)
    8-9 Excellent (23)
    7-8 Very Good (49)
    6-7 Good (18)
    <6 Below Expectation (29)
    Time of the year
    Mar - May (24)
    Jun - Aug (33)
    Sep - Nov (50)
    Dec - Feb (66)
    All guests (559)
    All room types
    All languages

    Show reviews that mention 

    Showing 173 verified guest comments
    12345
    10.0
    Exceptional
    Mohammad from Singapore
    Couple
    Executive King Room
    Stayed 2 nights in March 2019

    Best hotel!”

    A very warm welcome by the front office manager, i cant recall his name i think is Yudhi. Friendly staffs throughout my stay and everything is perfect. Clean and super comfy room. Would love to come back.

    Reviewed March 21, 2019

    Dear Mr. Muhammad, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

    Responded October 01, 2019
    Golden Tulip Legacy Surabaya
    8.4
    Excellent
    Chris from Indonesia
    Family with young children
    Deluxe Twin Room
    Stayed 1 night in June 2019

    Clean and well presented”

    Good value for a hotel of this standard

    Reviewed June 30, 2019

    Dear Mr. Chris, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

    Responded October 01, 2019
    Golden Tulip Legacy Surabaya
    8.0
    Excellent
    Andreas from Indonesia
    Business traveler
    Deluxe King Room
    Stayed 1 night in January 2019

    Nice Hotel”

    A overall is a good hotel and value-for-money to stay.

    Reviewed May 15, 2019

    Dear Mr. Andreas, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

    Responded October 01, 2019
    Golden Tulip Legacy Surabaya
    8.0
    Excellent
    Andreas from Indonesia
    Business traveler
    Stayed 2 nights in March 2019

    Nice Hotel”

    A overall is a good hotel and value-for-money to stay.

    Reviewed May 15, 2019

    Dear Mr. Andreas, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

    Responded October 01, 2019
    Golden Tulip Legacy Surabaya
    9.2
    Exceptional
    Suzan from Indonesia
    Solo traveler
    Deluxe King Room
    Stayed 2 nights in July 2018

    Nice Hotel”

    The room is spacious, clean, and breakfast is good. Value for money. Good location. Near restaurants and highway, good for solo traveller. I like the bed, very comfortable. Polite and helpful staffs. Over all, I am very happy to stay in Rich Palace

    Reviewed August 22, 2018

    Dear Mrs Suzan, Thank you for your great review in Agoda. We are very pleased to hear that you enjoy staying with us . We are looking forward in welcoming you again Warm Regards, William Hanly Marketing Communication

    Responded August 23, 2018
    Golden Tulip Legacy Surabaya
    9.2
    Exceptional
    Moreen from Indonesia
    Solo traveler
    Stayed 2 nights in June 2018

    Overall this hotel is great and I like the promo night their offered me.”

    The room and foods are good and the service is also good but please for the receiptionist staff or anyelse to check in via agoda will be faster and checked the email before so we can check in without waiting.

    Reviewed June 06, 2018

    Dear Mrs Moreen, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! Warm Regards, William Hanly Marketing Communication

    Responded August 16, 2018
    Golden Tulip Legacy Surabaya
    8.0
    Excellent
    Michael from Indonesia
    Family with young children
    Deluxe King Room
    Stayed 1 night in March 2018

    Good stay”

    Overall stay is good. Travelling with young kid that still drink expressed breast milk. The staff is very helpful on proper storage. Minor issue on floor levelling, the bathroom floor get spilled water easily from the shower. Probably door also not sealed properly.

    Reviewed March 05, 2018

    Dear Our Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our staff friendliness and overall facilities. We have taken note of your feedback about Floor Leveling. We want to reassure you that we are now actively finding solution for the issue and we will work on it soon as possible. We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager

    Responded April 05, 2018
    Golden Tulip Legacy Surabaya
    9.2
    Exceptional
    ANTHONY from Indonesia
    Business traveler
    Deluxe King Room
    Stayed 1 night in January 2018

    Good Bed, alot variety of Breakfast, Nice Staff”

    i stay only 1 night in here. but have a good impression. the staff is very welcome, and informatif The room is big, the Pillow is fit to me, the wifi in room is fast, the minus point is I found a couple of black spot in carpet inside the room And the Soap in shower room is empty. Maybe the staff forgot to refill it. the Breakfast i found is good, have a lot variety, the staff is really helpful too. overall i satisfied with my stay in this hotel. and i will stay again in this hotel if i go to surabaya. regards Anthony setiawan

    Reviewed January 08, 2018

    Dear Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our overall facilities and services and its always been a pleasure for us to see you satisfied with us. We have taken note of your feedback about the black spot on our linen and the soap. We would like to reassure you, the things you experienced before was not our standard, however, We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager

    Responded January 09, 2018
    Golden Tulip Legacy Surabaya
    7.2
    Very good
    Resni from Indonesia
    Business traveler
    Deluxe King Room
    Stayed 1 night in July 2019

    Clean and spacious room”

    Overall it is a good hotel. sad i did not get the chance to try breakfast..my friend said it was great with a lot of choices..

    Reviewed July 15, 2019

    Dear Sir/Madam, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. Unfortunately, we are also saddened that you did not get the chance to try our breakfast. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

    Responded October 01, 2019
    Golden Tulip Legacy Surabaya
    9.2
    Exceptional
    Fério
    Family with young children
    Deluxe King Room
    Stayed 1 night in July 2019

    Everything is good but ..”

    Tbh, everthing is good But .. I got single bed room which is not the one i request And then the reciptionist just say sorry because they ran out of room. Luckily i can change my room with my aunt

    Reviewed July 08, 2019

    Dear Sir/Madam, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

    Responded October 01, 2019
    Golden Tulip Legacy Surabaya
    7.2
    Very good
    YunYun from Singapore
    Solo traveler
    Stayed 2 nights in December 2018

    Luck of the Draw!”

    Rich Palace hotel trumps in terms of luxury of room space, comfortable beds and housekeeping is generally good. However, one can start to see the weariness of the hotel from stained sheets to permanent marks on the carpet. My accompanying friend who had a separate room, showered in cold water as she was already moved once and did not wish to relocate. My room was missing certain amenities which was evidently present in her's. Nevertheless, for the discounted price paid, it was a comfortable stay, value-for-money and staff were polite.

    Reviewed January 03, 2019
    9.6
    Exceptional
    RIRIS from Indonesia
    Family with young children
    Stayed 1 night in December 2018

    Astonishing”

    All are excellent. The room is spacious, clean and tidy. I love the furniture there...so classy. The people are also helpful to children. I do really wish they have kids swimming pool and kids playground in advance.

    Reviewed January 02, 2019

    Dear Ms. Riris, Warm Greetings from Golden Tulip Legacy Surabaya, We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response and we're glad you like our hotel in general. We have in time setup a Kids Corner for every weekend. We hope soon we will be able to manage a bit of space for the children to play in. We will share your positive comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services, products and facilities. Thank you again for sharing with us your experience, and we hope that your next visit will be more satisfying and memorable than your previous visit. We look forward to welcoming you again at the Golden Tulip Legacy Surabaya. Warm Regards Indra Junor Marketing Communications Manager

    Responded October 18, 2019
    Golden Tulip Legacy Surabaya
    9.2
    Exceptional
    angeline from Indonesia
    Couple
    Deluxe King Room
    Stayed 1 night in February 2019

    Staff”

    Great staff here especially mr. Bagas from front office, take us directly to our room and bring our luggage also. Great ambience and atmosphere:)

    Reviewed February 15, 2019

    Dear Ms. Angeline, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

    Responded October 01, 2019
    Golden Tulip Legacy Surabaya
    10.0
    Exceptional
    Anita from Indonesia
    Couple
    Stayed 1 night in January 2019

    Value for Money and good service”

    The room is spacious, friendly staff and very clean hotel. Keep up the good work

    Reviewed January 21, 2019

    Dear Ms. Anita, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

    Responded October 01, 2019
    Golden Tulip Legacy Surabaya
    8.0
    Excellent
    Teoh from Malaysia
    Business traveler
    Deluxe Twin Room
    Stayed 2 nights in November 2018

    Very good”

    Good Location, Lots of Restaurant nearby, Value for money

    Reviewed November 26, 2018

    Dear Mr Teoh, Thank you for your review during your stay with us. We are also grateful that you loved staying with us. We are looking forward to welcome you in the future. If you have any more review regarding our hotel, do contact us Warmest Regards, William Hanly Marcomm Executive

    Responded November 27, 2018
    Golden Tulip Legacy Surabaya
    8.0
    Excellent
    Teoh from Malaysia
    Business traveler
    Stayed 2 nights in November 2018

    Good Location, Lots of Restaurant nearby, Value for money”

    Good Location, Lots of Restaurant nearby, Value for money

    Reviewed November 26, 2018

    Dear Mr Teoh, Thank you for your review during your stay with us. We are also grateful that you loved staying with us. We are looking forward to welcome you in the future. If you have any more review regarding our hotel, do contact us Warmest Regards, William Hanly Marcomm Executive

    Responded November 27, 2018
    Golden Tulip Legacy Surabaya
    9.6
    Exceptional
    Poornanand from Indonesia
    Business traveler
    Deluxe King Room
    Stayed 1 night in April 2018

    Rich stay”

    Liked everything , nice hotel

    Reviewed November 12, 2018

    Dear Mr Poornanand, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed your stay, We are looking forward to welcome you again back soon! Warm Regards, William Hanly Marketing Communication

    Responded November 13, 2018
    Golden Tulip Legacy Surabaya
    10.0
    Exceptional
    Harris from Indonesia
    Business traveler
    Deluxe Twin Room
    Stayed 1 night in September 2018

    VERY GOOD”

    VERY GOOD

    Reviewed September 18, 2018

    Dear Mr Harris, Thank you for posting your review & your Excellent score for us in Agoda. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! If there is any improvements to be made in our service or product kindly contact us Warm Regards, William Hanly Marketing Communication

    Responded September 19, 2018
    Golden Tulip Legacy Surabaya
    9.2
    Exceptional
    Yulianisya from Indonesia
    Family with young children
    Deluxe King Room
    Stayed 1 night in July 2018

    Great place to spend time in surabaya”

    Surrounded by good food and also places to hang out. We booked this hotel twice before and after our road trip. Travelling with a toddler and baby, the room is spacious to roam around. Definitely back to this hotel again. Do note for exclusive pumping mother, the fridge not so cold.

    Reviewed August 01, 2018

    Dear Mrs Yulianisya, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! Warm Regards, William Hanly Marketing Communication

    Responded August 16, 2018
    Golden Tulip Legacy Surabaya
    5.6
    Maria from Indonesia
    Family with teens
    Deluxe King Room
    Stayed 1 night in July 2018

    Good and bad”

    First time arrived, staffs are friendly which is nice. Handled by male reception (looks like new staff) who looks confused with everything. His senior was not help when she saw him confused etc. Bad points are : I arrived at 5PM to wait for another hour since the room wasn’t ready yet (get the key at 6PM) AND found that the bath towels are disgustingly gray. Like totally gray and stained. Too tired to even asked for a new one. At the evening when I came back to hotel, room key was not working. The lady at the right side of the reception answered the phone while I still explained the key is not working etc. Well at least she did cut a new key and smile. To be frank, they actually have a nice room if only they cleaned more properly. Room lights are dim which is good for rest and there’s a huge window for the lights at noon - great energy saving while maintain guest comfort. For me personally, I will stay here again if the rooms are on sale or their cleanliness standards improved.

    Reviewed July 20, 2018

    Dear Mrs Maria , Thank you for posting your review during your recent stay with us. We are sorry for your inconvenience during your stay in our hotel. However we will make sure that your review will be heard and this problem will never happen again Warm Regards, William Hanly Marketing Communication

    Responded August 16, 2018
    Golden Tulip Legacy Surabaya
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    Golden Tulip Legacy Surabaya
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    • Excellent location
    • Surabaya Town Square