8.1

Excellent
/10
(666 reviews)See what guests said
Housekeeping20
Breakfast4
Shops1
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya Town Square 4.6 km
Surabaya's Zoo 5.5 km
Bungkul Park 5.6 km
Tunjungan Plaza 6.0 km
Masjid Nasional Al Akbar Surabaya 6.5 km
Monkasel (Submarine Monument) 6.6 km
Tugu Pahlawan 6.8 km
Sampoerna Museum 7.7 km
Suramadu National Bridge 8.1 km
Pakuwon Food Festival 12.4 km
Nearby landmarks
Puskesmas Pembantu Pradah Kali Kendal 170 m
Royal Clinic 650 m
Prodia laboratory 690 m
Papaya 720 m
Bukit Darmo Golf 740 m
Pasar Modern Puncak Permai 770 m
Andhika Badminton Court 860 m
Lenmarc Mall 990 m
Kidcity 1.0 km
Java yoga 1.2 km
Golden Tulip Legacy Surabaya

"Breakfast is good, swimming pool it's ok."

William - October 5, 2019
Deluxe King Room Golden Tulip Legacy Surabaya
Lobby Golden Tulip Legacy Surabaya
Lobby Golden Tulip Legacy Surabaya
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Removed from saved list
Free Wi-Fi

Golden Tulip Legacy Surabaya

Jl. HR Muhammad No. 269, Dukuh Pakis, Surabaya, Indonesia, 60226 - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Fitness center
Swimming pool [outdoor]
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

  • Bar

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money8.3
Distance to city center8 km
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport15.1 km

Rooms available at Golden Tulip Legacy Surabaya

Junior Suite
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
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Chairman Suite
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 king bed
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Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
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Executive Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
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Executive King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed or 2 single be...
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Executive King Room
...
  • Room size: 32 m²/344 ft²
  • Shower
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Junior Suite - Christmas Package Include Dinner
...
  • Room size: 64 m²/689 ft²
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Chairman Suite - NYE Package Include Dinner
...
  • Room size: 96 m²/1033 ft²
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Chairman Suite - Pekan Nglencer (Include Dinner)
...
  • Room size: 96 m²/1033 ft²
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Frequently asked questions

What time is check-in and check-out at Golden Tulip Legacy Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Golden Tulip Legacy Surabaya?

For those who wish to drive their own cars, Golden Tulip Legacy Surabaya has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Golden Tulip Legacy Surabaya?

Start your mornings right, with the continental and buffet breakfast options offered at Golden Tulip Legacy Surabaya. There's an additional charge of 138000 IDR for adults and 69000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Golden Tulip Legacy Surabaya?

Golden Tulip Legacy Surabaya features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Golden Tulip Legacy Surabaya?

Golden Tulip Legacy Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Golden Tulip Legacy Surabaya

  • 10.0

    Exceptional

    "Letaknya strategis dekat kemall,."

    Hayu

    |

    October 26, 2019

  • 9.2

    Exceptional

    "We have a greath time in hotel."

    wyhelmina

    |

    October 1, 2019

  • 8.4

    Excellent
    Location

    "I like the location and staff."

    Anita

    |

    December 26, 2019

Property ranking|Compared to 706 Surabaya properties
See all rankings
Room size
48 sqm.
Location score
8.6/10
Value for money score
8.4/10
Cleanliness score
8.1/10
Bigger than
97
%
of Surabaya properties
Better than
88
%
of Surabaya properties
Better than
84
%
of Surabaya properties
Better than
83
%
of Surabaya properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:

8.1

Excellent
666 reviews
Cleanliness
8.0
Facilities
7.8
Location
8.6
Read all reviews >
What travelers say they love:
Humble staff,clean,comfortable 👍👌
Dony from Indonesia
Solo traveler
More about Golden Tulip Legacy Surabaya

More about Golden Tulip Legacy Surabaya

Located in the Dukuh Pakis area, Golden Tulip Legacy Surabaya is the ideal point of departure for your excursions in Surabaya. With its location just 8 km from the city center and 15 km from the airport, this 5-star property attracts numerous travelers each year. With its convenient location, the property offers easy access to the city's must-see destinations.

Golden Tulip Legacy Surabaya offers many facilities to enrich your stay in Surabaya. Facilities like free Wi-Fi in all rooms, 24-hour room service, 24-hour security, daily housekeeping, fireplace are readily available for the convenience of each guest.

Golden Tulip Legacy Surabaya Hotels and Resorts is home to 205 guestrooms. All are tastefully furnished, and many even provide such comforts as flat screen television, additional toilet, clothes rack, complimentary instant coffee, complimentary tea. The property's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodation in Surabaya, make Golden Tulip Legacy Surabaya your home away from home.

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Most talked about facilities

Housekeeping

12 mentions

Breakfast

9 mentions

Food & Dining

5 mentions

Swimming Pool

3 mentions

What they offer

8.4

Excellent
Cleanliness

"Very good Facilities, very clean."

AZRIHISYAM

|

February 17, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Golden Tulip Legacy Surabaya from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.0
Facilities7.8
Location8.6
Service8.1
Value for money8.3
High score for Surabaya
Rating
9+ Exceptional (65)
8-9 Excellent (26)
7-8 Very Good (56)
6-7 Good (22)
<6 Below Expectation (40)
Time of the year
Mar - May (29)
Jun - Aug (37)
Sep - Nov (54)
Dec - Feb (89)
Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
All guests (666)
All room types
All languages

Show reviews that mention 

Showing 209 verified guest comments
12345
9.2
Exceptional
ANTHONY from Indonesia
Business traveler
Deluxe King Room
Stayed 1 night in January 2018

Good Bed, alot variety of Breakfast, Nice Staff”

i stay only 1 night in here. but have a good impression. the staff is very welcome, and informatif The room is big, the Pillow is fit to me, the wifi in room is fast, the minus point is I found a couple of black spot in carpet inside the room And the Soap in shower room is empty. Maybe the staff forgot to refill it. the Breakfast i found is good, have a lot variety, the staff is really helpful too. overall i satisfied with my stay in this hotel. and i will stay again in this hotel if i go to surabaya. regards Anthony setiawan

Reviewed January 08, 2018

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Dear Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our overall facilities and services and its always been a pleasure for us to see you satisfied with us. We have taken note of your feedback about the black spot on our linen and the soap. We would like to reassure you, the things you experienced before was not our standard, however, We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager

Responded January 09, 2018
Golden Tulip Legacy Surabaya
8.0
Excellent
Randy from Indonesia
Couple
Deluxe Twin Room
Stayed 1 night in September 2019

Non premium 5 star hotel”

Don't expect u will get a premium facilities like 5 star hotel, because this is exactly 4 star hotel. However, if u expect it as a 4 star hotel, this is very recommended hotel in west surabaya

Reviewed September 15, 2019

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Dear Mr. Randy, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
10.0
Exceptional
eric from Indonesia
Solo traveler
Executive Twin Room
Stayed 1 night in November 2017

5 stars with cheap price”

very recommended hotel.. good location in west surabaya

Reviewed November 14, 2017

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Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager

Responded January 09, 2018
Golden Tulip Legacy Surabaya
8.4
Excellent
Budi from Indonesia
Couple
Deluxe Twin Room
Stayed 1 night in February 2020

Value for Money Hotel”

Good hotel, it has a big room and quite comfortable bed. Like many have said in the reviews, the walls are thin! We can hear our neighbors taking their showers & people walking and talking in the hall way. If you are a light sleeper, don't stay here.

Reviewed February 24, 2020

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9.2
Exceptional
Sarah from Malaysia
Couple
Deluxe King Room
Stayed 1 night in September 2019

Affordable ”

Love everything bout this hotel. Except the location. Is a bit far from city centre. Ordered room service. Price is OK and foods was OK too.

Reviewed September 21, 2019

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Dear Ms. Sarah, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your positive comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
9.2
Exceptional
Yulianisya from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in July 2018

Great place to spend time in surabaya”

Surrounded by good food and also places to hang out. We booked this hotel twice before and after our road trip. Travelling with a toddler and baby, the room is spacious to roam around. Definitely back to this hotel again. Do note for exclusive pumping mother, the fridge not so cold.

Reviewed August 01, 2018

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Dear Mrs Yulianisya, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! Warm Regards, William Hanly Marketing Communication

Responded August 16, 2018
Golden Tulip Legacy Surabaya
8.4
Excellent
Anita from Indonesia
Family with teens
Deluxe Twin Room
Stayed 1 night in December 2019

Great location and staff ”

I like the location and staff. I think the cleanliness of the hotel room and corridor can be improved. The carpet in the room and outside the room is terrible. The bathroom is mouldy. It’s a pity considering that just a few years ago it was opened. I could still remember the soft opening of the hotel. We stayed for a night and it was immaculate. I hope the management read this and improve the cleanliness

Reviewed December 26, 2019

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8.4
Excellent
Charles from Indonesia
Business traveler
Deluxe King Room
Stayed 1 night in September 2019

All Good ”

As of this writing, hotel is not bad. However, interior need to be upgrade in the following : No table for work. Available table seems to be for ladies make up. Not sufficient power points for laptop; Were staying 2 nights, and were moved due to smells of smoke on the first night. However, moving to different room was not much different. Nevertheless, I must praise for the following : pool was super clean (perhaps not many users?), and breakfast was good (for local - lots of choices of food), and staff were superb !! Location is not bad, as access to airport via toll (express way);

Reviewed September 15, 2019

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Dear Mr. Charles, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your positive comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
5.2
SURYA from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in December 2019

Food for Fried rice getting cold and Not delicious. Less facility but it supposed to be 3 Star Hotel”

Not value for money if you buy food in hotel bcos much expensive than average 5 stars hotel... not make sense price they was stated. Once enough for me to stay there. The Original hotel was called Rich Palace then now become Golden Tulip take over their business .... Thats all.

Reviewed January 01, 2020

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7.2
Very good
YunYun from Singapore
Solo traveler
Stayed 2 nights in December 2018

Luck of the Draw!”

Rich Palace hotel trumps in terms of luxury of room space, comfortable beds and housekeeping is generally good. However, one can start to see the weariness of the hotel from stained sheets to permanent marks on the carpet. My accompanying friend who had a separate room, showered in cold water as she was already moved once and did not wish to relocate. My room was missing certain amenities which was evidently present in her's. Nevertheless, for the discounted price paid, it was a comfortable stay, value-for-money and staff were polite.

Reviewed January 03, 2019

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8.8
Excellent
VINCENT from Singapore
Solo traveler
Deluxe King Room
Stayed 3 nights in December 2017

Great hotel, great staff!”

Great hotel and staff. Aircon was a little too cold, but the cleanliness and service were amazing! Great place to stay for an affordable price.

Reviewed December 15, 2017

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Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager

Responded January 09, 2018
Golden Tulip Legacy Surabaya
9.2
Exceptional
Suzan from Indonesia
Solo traveler
Deluxe King Room
Stayed 2 nights in July 2018

Nice Hotel”

The room is spacious, clean, and breakfast is good. Value for money. Good location. Near restaurants and highway, good for solo traveller. I like the bed, very comfortable. Polite and helpful staffs. Over all, I am very happy to stay in Rich Palace

Reviewed August 22, 2018

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Dear Mrs Suzan, Thank you for your great review in Agoda. We are very pleased to hear that you enjoy staying with us . We are looking forward in welcoming you again Warm Regards, William Hanly Marketing Communication

Responded August 23, 2018
Golden Tulip Legacy Surabaya
9.2
Exceptional
Fério
Family with young children
Deluxe King Room
Stayed 1 night in July 2019

Everything is good but ..”

Tbh, everthing is good But .. I got single bed room which is not the one i request And then the reciptionist just say sorry because they ran out of room. Luckily i can change my room with my aunt

Reviewed July 08, 2019

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Dear Sir/Madam, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
7.2
Very good
Edo from Netherlands
Business traveler
Deluxe King Room
Stayed 1 night in September 2019

Good Hotel, but no beer”

the hotel is OK, the rooms and decorations are nostalgia but up to date facilities in the rooms. However I expect for a 4- or 5 star international hotel, that they also serve alcoholic drinks. International customers count on this service. If not call yourself a non-alcoholic hotel . They then know and can later decide to book or not. Even an innocent beer is not served in day-time. Therefore for me and my international customers this first visit to this hotel is also the last.

Reviewed September 16, 2019

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Dear Mr. Edo, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. Unfortunately, we are also saddened that you had an unpleasant experience. We will share your comments with our team to ensure such happenings may not occur again in the future. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
5.2
Wempy from Indonesia
Business traveler
Deluxe King Room
Stayed 2 nights in February 2020

Unpleasant surprises ”

There were 3 of us, I was almost 70, my wife was not so far from me, and our son was 35. We arrived at 1630, tired from a long travel time from Milan to visit our friend in Surabaya and hoping to rest before dinner at 1900 with them. To our dismay, our booked 2 non smoking rooms were NOT even ready!! We were offered SMOKING rooms instead and told that if we didn't take them, we would have to wait for uncertain time 😱😱 After much pressing, they agreed to show us the smoking rooms first. Unfortunately, after checking, they were not properly cleaned. They are at SMOKING floor (because the whole floor smells smoke once we were out from the lift) and rooms didn't smell any better. To cut the stories short: After much "debate" and "threatening" the staff that we would move out if our booked rooms were not ready within minutes, wo finally got our booked rooms at different floor. Thanks to our friend. All this while , the staffs showed no other hospitality to ease our situation

Reviewed February 17, 2020

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Dear Wempy, Thank you very much for your review. We apologize for such actions from our staff members - please kindly be advised that we have taken action in reminding the staff on their correct duties and manners, hence you will not have to 'threathen' or getting into 'debate' with our staff again. Once again thank you very much and kind regards,

Responded November 18, 2020
Golden Tulip Legacy Surabaya
8.4
Excellent
Randy from Indonesia
Couple
Deluxe King Room
Stayed 1 night in September 2019

It is 4 star hotel, not 5 star”

Big n clean room, strategic location. But less facilities.. interior (both lobby or room) are standar, not like 5 star hotel.. Overall good hotel!

Reviewed September 09, 2019

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Dear Mr. Randy, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
9.2
Exceptional
wyhelmina from Indonesia
Family with teens
Deluxe King Room
Stayed 2 nights in September 2019

good hotel for refreshing”

room is big, clean , tidy. aircon is also working soo nice. we have a greath time in hotel.

Reviewed October 01, 2019

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Dear Ms. Wyhelmina, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
9.2
Exceptional
Eric from Indonesia
Couple
Deluxe Twin Room
Stayed 2 nights in November 2017

5 stars hotel”

5 stars hotel with very affordable price

Reviewed November 12, 2017

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Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager

Responded January 09, 2018
Golden Tulip Legacy Surabaya
9.6
Exceptional
RIRIS from Indonesia
Family with young children
Stayed 1 night in December 2018

Astonishing”

All are excellent. The room is spacious, clean and tidy. I love the furniture there...so classy. The people are also helpful to children. I do really wish they have kids swimming pool and kids playground in advance.

Reviewed January 02, 2019

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Dear Ms. Riris, Warm Greetings from Golden Tulip Legacy Surabaya, We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response and we're glad you like our hotel in general. We have in time setup a Kids Corner for every weekend. We hope soon we will be able to manage a bit of space for the children to play in. We will share your positive comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services, products and facilities. Thank you again for sharing with us your experience, and we hope that your next visit will be more satisfying and memorable than your previous visit. We look forward to welcoming you again at the Golden Tulip Legacy Surabaya. Warm Regards Indra Junor Marketing Communications Manager

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Golden Tulip Legacy Surabaya
9.2
Exceptional
Eric from Indonesia
Business traveler
Deluxe Twin Room
Stayed 3 nights in April 2018

Nice hotel with affordable price”

Clean room, nice lobby, affordable price

Reviewed April 14, 2018

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Dear Mr Eric, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! Warm Regards, William Hanly Marketing Communication

Responded August 16, 2018
Golden Tulip Legacy Surabaya
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