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Golden Tulip Legacy Surabaya
Golden Tulip Legacy Surabaya
Golden Tulip Legacy Surabaya
Golden Tulip Legacy Surabaya
Golden Tulip Legacy Surabaya
Golden Tulip Legacy Surabaya
Golden Tulip Legacy Surabaya

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8.1

Excellent

668 reviews

668 reviews

Housekeeping20
Breakfast4
Shops1
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya Town Square 4.6 km
Surabaya's Zoo 5.5 km
Bungkul Park 5.6 km
Tunjungan Plaza 6.0 km
Masjid Nasional Al Akbar Surabaya 6.5 km
Monkasel (Submarine Monument) 6.6 km
Tugu Pahlawan 6.8 km
Sampoerna Museum 7.7 km
Suramadu National Bridge 8.1 km
Pakuwon Food Festival 12.4 km
Nearby landmarks
Puskesmas Pembantu Pradah Kali Kendal 170 m
Royal Clinic 650 m
Prodia laboratory 690 m
Papaya 720 m
Bukit Darmo Golf 740 m
Pasar Modern Puncak Permai 770 m
Andhika Badminton Court 860 m
Lenmarc Mall 990 m
Kidcity 1.0 km
Java yoga 1.2 km

Golden Tulip Legacy Surabaya

Jl. HR Muhammad No. 269, Dukuh Pakis, Surabaya, Indonesia, 60226 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Complimentary WIFi in all rooms

A/C

Daily cleaning

Room service [24-hour]

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Exercise area
Swimming pool [outdoor]

Facilities

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Luggage storage

Swimming pool [outdoor]

Exercise area

Spa

Bar

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money8.3
Distance to city center8 km
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport15.1 km

Rooms available at Golden Tulip Legacy Surabaya

Junior Suite
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Chairman Suite
...
  • Room size: 96 m²/1033 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Executive King Room
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Executive Double
...
  • Shower
Enter dates to see prices
Presidential Suite
...
  • Shower
Enter dates to see prices
Suite(Diamond)
...
  • Shower
Enter dates to see prices

Frequently asked questions

Does Golden Tulip Legacy Surabaya have a hot tub?

Golden Tulip Legacy Surabaya does not have a hot tub.

What time is check-in and check-out at Golden Tulip Legacy Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Golden Tulip Legacy Surabaya?

For those who wish to drive their own cars, Golden Tulip Legacy Surabaya has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Golden Tulip Legacy Surabaya?

Start your mornings right, with the continental and buffet breakfast options offered at Golden Tulip Legacy Surabaya. There's an additional charge of 138000 IDR for adults and 69000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Golden Tulip Legacy Surabaya?

Golden Tulip Legacy Surabaya features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Golden Tulip Legacy Surabaya?

Golden Tulip Legacy Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Golden Tulip Legacy Surabaya?

The closest train, metro, or bus station is Tandes, 2.7 km away from Golden Tulip Legacy Surabaya.

What restaurants are nearby Golden Tulip Legacy Surabaya?

Golden Tulip Legacy Surabaya’s neighborhood is Dukuh Pakis which includes popular restaurants such as CookiesBox, Han Palace and Fisi Ayam Goreng.

What popular shopping places are close to Golden Tulip Legacy Surabaya?

Located in the Dukuh Pakis area, Golden Tulip Legacy Surabaya is close to great shopping choices like Supermal Pakuwon Indah, Lenmarc Mall and Pakuwon Trade Center - PTC.

What are popular attractions near Golden Tulip Legacy Surabaya?

Golden Tulip Legacy Surabaya’s location in the Dukuh Pakis neighborhood makes it close to famous attractions including Waterpark, Kidcity and Miniapolis.

What popular natural sightseeing spots are close to Golden Tulip Legacy Surabaya?

Golden Tulip Legacy Surabaya is located within Dukuh Pakis, which makes it conveniently close to natural sights including Class5 climbing, Deer park and Catfish fishing spot.

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Explore the neighborhood

What people love about Golden Tulip Legacy Surabaya

  • 7.6

    Very good

    "Everything was good."

    William

    |

    March 20, 2020

  • 8.4

    Excellent
    Spaciousness

    "Good hotel, it has a big room and quite comfortable bed."

    Budi

    |

    February 24, 2020

  • 8.4

    Excellent
    Cleanliness

    "Very good Facilities, very clean."

    AZRIHISYAM

    |

    February 17, 2020

Property ranking|Compared to 822 Surabaya properties
See all rankings
Room size
48 sqm.
Location score
8.6/10
Value for money score
8.3/10
Service score
8.1/10
Bigger than
95
%
of Surabaya properties
Better than
85
%
of Surabaya properties
Better than
80
%
of Surabaya properties
Better than
78
%
of Surabaya properties
Overall rating:

8.1

Excellent
668 reviews
Cleanliness
8.0
Facilities
7.8
Location
8.6
Read all reviews >
What travelers say they love:
Superb service and nice hotel atmosphere.
Yonattan from Indonesia
Business traveler
More about Golden Tulip Legacy Surabaya

More about Golden Tulip Legacy Surabaya

Golden Tulip Legacy Surabaya

Enjoy all that Surabaya has to offer with a stay at Golden Tulip Legacy Surabaya. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Enjoy all that Golden Tulip Legacy Surabaya has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Surabaya is made even more convenient with the taxi services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Golden Tulip Legacy Surabaya.
For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Golden Tulip Legacy Surabaya provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. Some rooms at Golden Tulip Legacy Surabaya are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Golden Tulip Legacy Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub.
Fill your days with the array of activities and facilities offered at Golden Tulip Legacy Surabaya. A relaxing end to every day is possible with a visit to the massage and spa. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.


Around the property

Don't miss out on all that Surabaya has to offer! Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 6.0 km away.


Reasons to stay here

Compared to the city's accommodation options, this hotel scored higher than 84% of them for food and dining.
Guests who stayed at this hotel have scored it higher than 85% of accommodations in the city.
According to guests who stayed here, this hotel's room comfort is rated higher than 83% of other accommodations in Surabaya.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Housekeeping

12 mentions

Breakfast

9 mentions

Food & Dining

5 mentions

Swimming Pool

3 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Massage
  • Nightclub
  • Spa
  • Swimming pool [outdoor]

Cleanliness and safety

  • Daily disinfection in all rooms

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Daily cleaning
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoking area

Land sports

  • Golf course (within 3 km)

Access

  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary drinking water
  • Lock box in room
  • Shower
Food and dining
Breakfast options
  • Asian
  • Continental
Location
Jl. HR Muhammad No. 269, Dukuh Pakis, Surabaya, Indonesia, 60226
Excellent
Location

8.6

Airports

  • Juanda International Airport (SUB)
    15.1 km
  • Abdul Rachman Saleh Airport (MLG)
    72.7 km

Public transportation

  • Tandes
    2.8 km
  • Kandangan
    5.0 km

Hospital or clinic

  • Puskesmas Pembantu Pradah Kali Kendal
    170 m

Shopping

  • Tunjungan Plaza
    6.0 km

Cash withdrawal

  • ATM
    120 m
What's nearby

Popular landmarks

  • Surabaya Town Square
    4.6 km
  • Surabaya's Zoo
    5.5 km
  • Bungkul Park
    5.6 km
  • Tunjungan Plaza
    6.0 km
  • Masjid Nasional Al Akbar Surabaya
    6.5 km
  • Monkasel (Submarine Monument)
    6.6 km
  • Tugu Pahlawan
    6.8 km
  • Sampoerna Museum
    7.7 km
  • Suramadu National Bridge
    8.1 km
  • Pakuwon Food Festival
    12.4 km

Nearby landmarks

  • Puskesmas Pembantu Pradah Kali Kendal
    170 m
  • Royal Clinic
    650 m
  • Prodia laboratory
    690 m
  • Papaya
    720 m
  • Bukit Darmo Golf
    740 m
  • Pasar Modern Puncak Permai
    770 m
  • Andhika Badminton Court
    860 m
  • Lenmarc Mall
    990 m
  • Kidcity
    1.0 km
  • Java yoga
    1.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children 7 - 12 years old will be charged 50% of the adult price for breakfast.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Distance from city center8 km
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)138000 IDR

The property

  • Number of bars/lounges1
  • Number of floors25
  • Number of restaurants2
  • Number of rooms 203
  • Year property opened2015

Parking

  • Daily parking fee0 IDR

Reviews of Golden Tulip Legacy Surabaya from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.0
Facilities7.8
Location8.6
Service8.1
Value for money8.3
High score for Surabaya
Rating
9+ Exceptional (65)
8-9 Excellent (26)
7-8 Very Good (56)
6-7 Good (22)
<6 Below Expectation (40)
Time of the year
Mar - May (29)
Jun - Aug (37)
Sep - Nov (54)
Dec - Feb (89)
All guests (668)
All room types
All languages

Show reviews that mention 

Showing 209 verified guest comments
12345
9.2
Exceptional
ANTHONY from Indonesia
Business traveler
Deluxe King Room
Stayed 1 night in January 2018

Good Bed, alot variety of Breakfast, Nice Staff”

i stay only 1 night in here. but have a good impression. the staff is very welcome, and informatif The room is big, the Pillow is fit to me, the wifi in room is fast, the minus point is I found a couple of black spot in carpet inside the room And the Soap in shower room is empty. Maybe the staff forgot to refill it. the Breakfast i found is good, have a lot variety, the staff is really helpful too. overall i satisfied with my stay in this hotel. and i will stay again in this hotel if i go to surabaya. regards Anthony setiawan

Reviewed January 08, 2018

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Dear Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our overall facilities and services and its always been a pleasure for us to see you satisfied with us. We have taken note of your feedback about the black spot on our linen and the soap. We would like to reassure you, the things you experienced before was not our standard, however, We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager

Responded January 09, 2018
Golden Tulip Legacy Surabaya
8.0
Excellent
Randy from Indonesia
Couple
Deluxe Twin Room
Stayed 1 night in September 2019

Non premium 5 star hotel”

Don't expect u will get a premium facilities like 5 star hotel, because this is exactly 4 star hotel. However, if u expect it as a 4 star hotel, this is very recommended hotel in west surabaya

Reviewed September 15, 2019

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Dear Mr. Randy, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
10.0
Exceptional
eric from Indonesia
Solo traveler
Executive Twin Room
Stayed 1 night in November 2017

5 stars with cheap price”

very recommended hotel.. good location in west surabaya

Reviewed November 14, 2017

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Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager

Responded January 09, 2018
Golden Tulip Legacy Surabaya
8.4
Excellent
Budi from Indonesia
Couple
Deluxe Twin Room
Stayed 1 night in February 2020

Value for Money Hotel”

Good hotel, it has a big room and quite comfortable bed. Like many have said in the reviews, the walls are thin! We can hear our neighbors taking their showers & people walking and talking in the hall way. If you are a light sleeper, don't stay here.

Reviewed February 24, 2020

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9.2
Exceptional
Sarah from Malaysia
Couple
Deluxe King Room
Stayed 1 night in September 2019

Affordable ”

Love everything bout this hotel. Except the location. Is a bit far from city centre. Ordered room service. Price is OK and foods was OK too.

Reviewed September 21, 2019

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Dear Ms. Sarah, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your positive comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
9.2
Exceptional
Yulianisya from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in July 2018

Great place to spend time in surabaya”

Surrounded by good food and also places to hang out. We booked this hotel twice before and after our road trip. Travelling with a toddler and baby, the room is spacious to roam around. Definitely back to this hotel again. Do note for exclusive pumping mother, the fridge not so cold.

Reviewed August 01, 2018

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Dear Mrs Yulianisya, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! Warm Regards, William Hanly Marketing Communication

Responded August 16, 2018
Golden Tulip Legacy Surabaya
8.4
Excellent
Anita from Indonesia
Family with teens
Deluxe Twin Room
Stayed 1 night in December 2019

Great location and staff ”

I like the location and staff. I think the cleanliness of the hotel room and corridor can be improved. The carpet in the room and outside the room is terrible. The bathroom is mouldy. It’s a pity considering that just a few years ago it was opened. I could still remember the soft opening of the hotel. We stayed for a night and it was immaculate. I hope the management read this and improve the cleanliness

Reviewed December 26, 2019

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8.4
Excellent
Charles from Indonesia
Business traveler
Deluxe King Room
Stayed 1 night in September 2019

All Good ”

As of this writing, hotel is not bad. However, interior need to be upgrade in the following : No table for work. Available table seems to be for ladies make up. Not sufficient power points for laptop; Were staying 2 nights, and were moved due to smells of smoke on the first night. However, moving to different room was not much different. Nevertheless, I must praise for the following : pool was super clean (perhaps not many users?), and breakfast was good (for local - lots of choices of food), and staff were superb !! Location is not bad, as access to airport via toll (express way);

Reviewed September 15, 2019

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Dear Mr. Charles, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your positive comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
5.2
SURYA from Indonesia
Family with young children
Deluxe King Room
Stayed 1 night in December 2019

Food for Fried rice getting cold and Not delicious. Less facility but it supposed to be 3 Star Hotel”

Not value for money if you buy food in hotel bcos much expensive than average 5 stars hotel... not make sense price they was stated. Once enough for me to stay there. The Original hotel was called Rich Palace then now become Golden Tulip take over their business .... Thats all.

Reviewed January 01, 2020

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7.2
Very good
YunYun from Singapore
Solo traveler
Stayed 2 nights in December 2018

Luck of the Draw!”

Rich Palace hotel trumps in terms of luxury of room space, comfortable beds and housekeeping is generally good. However, one can start to see the weariness of the hotel from stained sheets to permanent marks on the carpet. My accompanying friend who had a separate room, showered in cold water as she was already moved once and did not wish to relocate. My room was missing certain amenities which was evidently present in her's. Nevertheless, for the discounted price paid, it was a comfortable stay, value-for-money and staff were polite.

Reviewed January 03, 2019

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8.8
Excellent
VINCENT from Singapore
Solo traveler
Deluxe King Room
Stayed 3 nights in December 2017

Great hotel, great staff!”

Great hotel and staff. Aircon was a little too cold, but the cleanliness and service were amazing! Great place to stay for an affordable price.

Reviewed December 15, 2017

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Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager

Responded January 09, 2018
Golden Tulip Legacy Surabaya
9.2
Exceptional
Suzan from Indonesia
Solo traveler
Deluxe King Room
Stayed 2 nights in July 2018

Nice Hotel”

The room is spacious, clean, and breakfast is good. Value for money. Good location. Near restaurants and highway, good for solo traveller. I like the bed, very comfortable. Polite and helpful staffs. Over all, I am very happy to stay in Rich Palace

Reviewed August 22, 2018

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Dear Mrs Suzan, Thank you for your great review in Agoda. We are very pleased to hear that you enjoy staying with us . We are looking forward in welcoming you again Warm Regards, William Hanly Marketing Communication

Responded August 23, 2018
Golden Tulip Legacy Surabaya
9.2
Exceptional
Fério
Family with young children
Deluxe King Room
Stayed 1 night in July 2019

Everything is good but ..”

Tbh, everthing is good But .. I got single bed room which is not the one i request And then the reciptionist just say sorry because they ran out of room. Luckily i can change my room with my aunt

Reviewed July 08, 2019

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Dear Sir/Madam, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
7.2
Very good
Edo from Netherlands
Business traveler
Deluxe King Room
Stayed 1 night in September 2019

Good Hotel, but no beer”

the hotel is OK, the rooms and decorations are nostalgia but up to date facilities in the rooms. However I expect for a 4- or 5 star international hotel, that they also serve alcoholic drinks. International customers count on this service. If not call yourself a non-alcoholic hotel . They then know and can later decide to book or not. Even an innocent beer is not served in day-time. Therefore for me and my international customers this first visit to this hotel is also the last.

Reviewed September 16, 2019

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Dear Mr. Edo, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. Unfortunately, we are also saddened that you had an unpleasant experience. We will share your comments with our team to ensure such happenings may not occur again in the future. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
5.2
Wempy from Indonesia
Business traveler
Deluxe King Room
Stayed 2 nights in February 2020

Unpleasant surprises ”

There were 3 of us, I was almost 70, my wife was not so far from me, and our son was 35. We arrived at 1630, tired from a long travel time from Milan to visit our friend in Surabaya and hoping to rest before dinner at 1900 with them. To our dismay, our booked 2 non smoking rooms were NOT even ready!! We were offered SMOKING rooms instead and told that if we didn't take them, we would have to wait for uncertain time 😱😱 After much pressing, they agreed to show us the smoking rooms first. Unfortunately, after checking, they were not properly cleaned. They are at SMOKING floor (because the whole floor smells smoke once we were out from the lift) and rooms didn't smell any better. To cut the stories short: After much "debate" and "threatening" the staff that we would move out if our booked rooms were not ready within minutes, wo finally got our booked rooms at different floor. Thanks to our friend. All this while , the staffs showed no other hospitality to ease our situation

Reviewed February 17, 2020

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Dear Wempy, Thank you very much for your review. We apologize for such actions from our staff members - please kindly be advised that we have taken action in reminding the staff on their correct duties and manners, hence you will not have to 'threathen' or getting into 'debate' with our staff again. Once again thank you very much and kind regards,

Responded November 18, 2020
Golden Tulip Legacy Surabaya
8.4
Excellent
Randy from Indonesia
Couple
Deluxe King Room
Stayed 1 night in September 2019

It is 4 star hotel, not 5 star”

Big n clean room, strategic location. But less facilities.. interior (both lobby or room) are standar, not like 5 star hotel.. Overall good hotel!

Reviewed September 09, 2019

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Dear Mr. Randy, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
9.2
Exceptional
wyhelmina from Indonesia
Family with teens
Deluxe King Room
Stayed 2 nights in September 2019

good hotel for refreshing”

room is big, clean , tidy. aircon is also working soo nice. we have a greath time in hotel.

Reviewed October 01, 2019

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Dear Ms. Wyhelmina, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager

Responded October 01, 2019
Golden Tulip Legacy Surabaya
9.2
Exceptional
Eric from Indonesia
Couple
Deluxe Twin Room
Stayed 2 nights in November 2017

5 stars hotel”

5 stars hotel with very affordable price

Reviewed November 12, 2017

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Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager

Responded January 09, 2018
Golden Tulip Legacy Surabaya
9.6
Exceptional
RIRIS from Indonesia
Family with young children
Stayed 1 night in December 2018

Astonishing”

All are excellent. The room is spacious, clean and tidy. I love the furniture there...so classy. The people are also helpful to children. I do really wish they have kids swimming pool and kids playground in advance.

Reviewed January 02, 2019

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Dear Ms. Riris, Warm Greetings from Golden Tulip Legacy Surabaya, We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response and we're glad you like our hotel in general. We have in time setup a Kids Corner for every weekend. We hope soon we will be able to manage a bit of space for the children to play in. We will share your positive comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services, products and facilities. Thank you again for sharing with us your experience, and we hope that your next visit will be more satisfying and memorable than your previous visit. We look forward to welcoming you again at the Golden Tulip Legacy Surabaya. Warm Regards Indra Junor Marketing Communications Manager

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Golden Tulip Legacy Surabaya
9.2
Exceptional
Eric from Indonesia
Business traveler
Deluxe Twin Room
Stayed 3 nights in April 2018

Nice hotel with affordable price”

Clean room, nice lobby, affordable price

Reviewed April 14, 2018

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Dear Mr Eric, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! Warm Regards, William Hanly Marketing Communication

Responded August 16, 2018
Golden Tulip Legacy Surabaya
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