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Gondola Hotel and Spa
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9.0 Excellent location
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Gondola Hotel and Spa

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Excellent
From 739 reviewsSee what guests said
8.4
82% would recommend to a friend
  • Airport transfer

  • 1.26 kilometers to public transportation

  • Currency exchange

  • Heart of the City

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Room choices
Suite with Balcony
...
  • City view
  • 38 m²/409 ft²
  • 1 king bed
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Family Suite with Balcony
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  • City view
  • 40 m²/431 ft²
  • 1 single bed and 1 queen be...
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Executive City View
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  • City view
  • 33 m²/355 ft²
  • 1 king bed or 2 single beds
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Superior Double Lake View or Window
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  • Lake view
  • 23 m²/248 ft²
  • 1 double bed
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Deluxe City View
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  • City view
  • 30 m²/323 ft²
  • 1 queen bed or 2 single bed...
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Superior Twin
...
  • City view
  • 30 m²/323 ft²
  • 2 single beds
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Classic Double Room
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  • No view
  • 23 m²/248 ft²
  • 1 double bed
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Verified guest reviews

Agoda Reviews (739)
Filter by guest type:
Cleanliness8.5
Facilities7.0
Location9.0
Room comfort and quality8.7
Service8.5
Value for money8.4
Provided by verified guests of Agoda
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Showing 666 verified guest comments
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8.8
ONG from Malaysia
Solo traveler
Executive City View
Stayed 1 night in January 2018
Friendly and polite staffs and clean room
To hotel manager, maintain your staff politeness and helpfulness
Reviewed January 16, 2018
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9.2
George from Singapore
Couple
Deluxe City View
Stayed 3 nights in January 2018
Exceptional
Clean hotel, good location but shower water not strong. I have to go to hair salon to wash hair
Reviewed January 15, 2018
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7.6
Jenifer from Vietnam
Family with young children
Executive City View
Stayed 3 nights in December 2017
Very basic hotel
We arrived at 1pm and only found 1 front desk staff, with no door-man. I guess most of them were taking lunch break.
Reviewed January 02, 2018
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10.0
Vitoon from Thailand
Group
Classic Double Room
Stayed 3 nights in December 2017
Good
Good
Reviewed December 17, 2017
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6.8
john from Australia
Couple
Suite with Balcony
Stayed 3 nights in December 2017
Great location but the Hotel left us underwhelmed.
We stayed for 6 nights in total in Hanoi. 3 nights at another Hotel and 3 nights at Gondola. We decided to treat ourselves for the final 3 nights by stepping it up a little. While the Goldola has a superb location, we were disappointed with the Hotel and some of the staff. Our reservation was messed up and while we paid for a balcony suite with a city view we were told unapologetically on check in that the only room left was the room immediately above the hotel lobby. We were woken at 5.30am the next morning by people dragging furniture around in the reception. To be fair the manager (?) on the second morning was very accommodating and had our room moved to the one we had booked. We found the beds uncomfortable and were told the room did not have an iron for safety reasons and we would have to have the hotel staff iron our clothes, at a cost of course. several other hotels on the same street. Next time we will chose that street but most likely try a different hotel.
Reviewed December 13, 2017
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9.2
HO from Malaysia
Business traveler
Superior Double Lake View or Window
Stayed 5 nights in November 2017
good location and room clean
Good location near hotel have many restaurant , and combine stock
Reviewed December 03, 2017
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8.8
Dawud from United States
Couple
Deluxe City View
Stayed 2 nights in November 2017
Excellent
The guests next to our room had door propped open with a shoe that we could visually see messy room and loud conversation we lost our serenity.
Reviewed November 30, 2017
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7.6
Medha from India
Business traveler
Superior Double Lake View or Window
Stayed 2 nights in July 2017
Recommended
Recommended
Reviewed November 27, 2017
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9.2
MD from Brunei Darussalam
Solo traveler
Classic Double Room
Stayed 1 night in September 2017
Great Hotel and wonderful staff!
I arrived very early in the morning at 4 am and the staff were there to help me check in quickly. The entire stay has been great and the staff were equally nice and accommodating.
Reviewed September 29, 2017
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3.6
KIM from Australia
Family with young children
Executive City View
Stayed 1 night in September 2017
Over price, unprofessional staff
The staffs were not friendly and unprofessional. Buffet breakfast was poor, not many choices to choose from. The celling room was too low that make it uncomfortable and hot. Never come back here again and would not recommend to anyone.
Reviewed September 26, 2017
1 traveler found this review helpful. Did you?|
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