Gondola Hotel and Spa
Gondola Hotel and Spa
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"Staff is friendly and courteous."

YAP

|

May 8, 2018

Classic Double Room - Room plan Gondola Hotel and Spa
Classic Double Room - Room plan
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Interior view Gondola Hotel and Spa
Interior view
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Interior view Gondola Hotel and Spa
Interior view
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Bathroom Gondola Hotel and Spa
Bathroom
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Excellent
Location
8.9
See all 35 photos Gondola Hotel and Spa
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Gondola Hotel and Spa

Excellent location
- Inside city center
- What's nearby?
Excellent
From 810 reviewsSee what guests said
8.3
/
10
Excellent room comfort and quality
8.7
Value for money8.3
Distance to city center0.1 KM
Location rating8.9
Nearest airportGia Lam Airport (VGL)
Distance to airport3.9 km
  • Airport transfer

  • Located in heart of Hanoi

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.7
Excellent
Room comfort & quality
This property is in high demand!Last booked 5 hours ago
Family Suite with Balcony
Family Suite with Balcony
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 single bed and 1 queen be...
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Suite with Balcony
Suite with Balcony
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
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Executive City View
Executive City View
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed or 2 single beds
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Deluxe City View
Deluxe City View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 queen bed or 2 single bed...
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Classic Double Room
Classic Double Room
...
  • Room size: 23 m²/248 ft²
  • No Windows view
  • 1 double bed
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Superior Double Lake View or Window
Superior Double Lake View or Window
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  • Room size: 28 m²/301 ft²
  • Lake view
  • 1 double bed
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Deluxe, Free Upgrade
Deluxe, Free Upgrade
...
  • Shower
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Junior Suite with Balcony
Junior Suite with Balcony
...
  • Shower
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Executive Room
Executive Room
...
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    Double Superior
    Double Superior
    ...
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      What people love about the property

      • "Good location near hotel have many restaurant , and combine stock"

        HO

        |

        December 3, 2017

      • "Staff was helpful with booking tours."

        Denise

        |

        July 29, 2017

      • "Will stay here again ."

        vishal P.

        |

        April 25, 2017

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      More about Gondola Hotel and Spa

      More about Gondola Hotel and Spa

      "Staff was nice but every vietnamese people are wonderful"

      chensu

      |

      January 30, 2018

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What to eat nearby

      Vietnamese cuisine
      Vietnamese cuisine
      The Balcony Bar & Cafe
      40 m Vietnamese
      80s Vietnamese Cuisine Restaurant
      80 m Vietnamese
      CoYen Restaurant
      120 m Vietnamese
      American cuisine
      American cuisine
      Le Palmy Restaurant
      90 m American, Eastern European, Vietnamese
      Jalus vegan kitchen & cafe
      140 m American, Asian, Cafe
      Gecko Cheap and Cheerful Restaurant
      210 m American, Asian, Bar
      Asian cuisine
      Asian cuisine
      Buon Dua Le Cafe & Restaurant
      20 m Asian, Cafe, Vegetarian
      Old Street Cafe & Restaurant
      20 m Asian, European, Vietnamese
      Dinh Lang Thuy Ta
      70 m Asian, Vietnamese

      What they offer

      "Hotel good and location good"

      HO

      |

      April 4, 2018

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (810)Booking.com Reviews (144)
      8.3
      /
      10
      Cleanliness8.4
      Facilities7.0
      Location8.9
      Room comfort and quality8.7
      Service8.5
      Value for money8.3
      Provided by verified guests of Agoda
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      All guests (810)
      All room types
      Showing 711 verified guest comments
      12345
      6.8
      Good
      SON from Vietnam
      Couple
      Classic Double Room
      Stayed 1 night in October 2018
      Friendly staffs”
      Good location, Friendly staffs
      Reviewed October 10, 2018
      7.2
      Very good
      William from Philippines
      Couple
      Superior Double Lake View or Window
      Stayed 1 night in September 2018
      ok, but needs some improvement, mainteneace”
      good room but too small for the huge bed, chairs, tables, and too much useless hallway in the room. the vanity faucet was very sticky, and the restroom floor needs a good cleaning with vinegar, it has a lot of limestone stains, that do come off a little easily, just with toilet tissue, the ac is a bit slow, probably needs the filter cleaned or the entire heat exchanger cleaned with a pressure washer. staff was very helpfu, and the breakfast was very good, great location, near lake hoan kiem, many good little restaurants, travel agents, and convience stores nearby. hopefully the other rooms are better.
      Reviewed September 27, 2018
      5.6
      VOON from Malaysia
      Business traveler
      Classic Double Room
      Stayed 4 nights in July 2018
      Buffet Breakfast”
      I am business trip with my 3 staff on 13 Jul 2018 until 17 Jul 2018. After had first day buffet breakfast in the hotel, my staff are held a food poisoning; fever, diarrhea and vomited. We took breakfast on the 7.30am, after 11am, my staff had a stomachache and diarrhea, after that was vomited and getting fever. After consultation by the doctor (in Hanoi), doctor was informed that, is confirmed food poisoning. Your hotel yogurt are placing without cover and ice cube, just simply placed at table for guest to had it. (the balance for the refill yogurt also placed at the gas pot beside without ice cube, this is after my staff food poisoning, i saw myself when in your hotel restaurant). I feel very regret of your hotel food cleanliness. Is too bad for the hygiene handling in your hotel.
      Reviewed July 20, 2018
      6.8
      Good
      Mary from Malaysia
      Group
      Superior Double Lake View or Window
      Stayed 3 nights in May 2018
      Good”
      I booked 5 rooms, air condition not working on the first night for 3 rooms. second night 1 room. Moving rooms on daily basis
      Reviewed July 03, 2018
      6.4
      Good
      Mary from Malaysia
      Group
      Classic Double Room
      Stayed 3 nights in May 2018
      Good”
      Need to increase the maintenance for the rooms.
      Reviewed July 03, 2018
      3.2
      Dieu from Vietnam
      Couple
      Classic Double Room
      Stayed 1 night in June 2018
      Acceptable”
      Pros: room was decent. Cons: Breakfast was cold. Chef was irresponsible and not attending to her station. Charged me 70k VND for parking of the bike without informing me earlier, no receipt from the parking place. Staff was terrible, did not even apologize.
      Reviewed July 01, 2018
      5.2
      LAI from Vietnam
      Business traveler
      Deluxe City View
      Stayed 3 nights in June 2018
      One of worst hotel I have ever seen”
      One of worst hotel I have ever seen. Facilities running down and too old, room smell pretty bad, terrible breakfast. Except one good thing is good location, that's it.
      Reviewed June 30, 2018
      2.8
      vorapat from Thailand
      Business traveler
      Superior Double Lake View or Window
      Stayed 4 nights in June 2018
      reception is not good service. have not servant to clean room. ”
      I booking room lake view but hotel give me very small window room. nevertheless hotel has not any upgrade room as advertising. reception is not good service. have not servant to clean room. I am staying 4 night but have servant clean room one night only.
      Reviewed June 13, 2018
      7.2
      Very good
      Haryono from Indonesia
      Solo traveler
      Superior Double Lake View or Window
      Stayed 2 nights in May 2018
      Need More regular maintenance”
      I stay this hotel for two night, nice hotel, but need regular maintenance, night one (Air Con) not working, but they try to changing room, and still no working for the Air Con, but second day, we have a nice room with working Air Con, I hope the hotel can regular checking. For the Breakfast need more improvement (but for all still good) over all, nice location (near hoam kiem lake), need improvement
      Reviewed June 04, 2018
      10.0
      Exceptional
      Suranee from Thailand
      Solo traveler
      Superior Double Lake View or Window
      Stayed 1 night in May 2018
      Great ”
      Location great, helpful staff
      Reviewed June 03, 2018
      10.0
      Exceptional
      ROB from Australia
      Couple
      Superior Double Lake View or Window
      Stayed 2 nights in May 2018
      Great Little Boutique Hotel Centrally Located.”
      Have stayed here 6 times over the past few years and always like it. Central to Kiem Lake shopping areas. Very friendly and helpful staff. Good breakfast included in price. Very comfortable rooms. Highly Recommended.
      Reviewed May 24, 2018
      7.2
      Very good
      YAP from Singapore
      Couple
      Superior Double Lake View or Window
      Stayed 4 nights in May 2018
      Hotel Room”
      The room is quite small and tv reception don't seem good. was shocked to see the replaced tissue papers have black dirt on it. bfast rather boring and would advise traveller to book theur day tour from outside tour agency as is pricey to book from the hotel. Staff is friendly and courteous.
      Reviewed May 08, 2018
      7.6
      Very good
      Leith from Australia
      Group
      Superior Double Lake View or Window
      Stayed 1 night in April 2018
      Central location to French & Old Quarters”
      We only had 2 nights (split over 4 days) at this location so it didn’t bother us that the rooms were quite small. Our second night was in a windowless room which felt rather claustrophobic. The location was ideally located and close to everything we needed and the staff were very friendly and accommodating. Breakfast was delicious. Overall a pleasant stay
      Reviewed April 19, 2018
      8.8
      Excellent
      pondjulaluck from Thailand
      Couple
      Executive City View
      Stayed 3 nights in April 2018
      Value for money”
      The staff man was so great. I would love to come back again
      Reviewed April 18, 2018
      10.0
      Exceptional
      Tanat from Thailand
      Couple
      Classic Double Room
      Stayed 1 night in April 2018
      easy access, clean look, not too noisy, very helpful staffs”
      The location of the hotel is superb, in a small street very close to Hoan Kiem lake and the bustling streets of Hanoi old quarter, and yet, the hotel is amazingly quiet comparing to the ones right on the main roads; which is extremely desirable for us due to all the norms of honking in Hanoi. The breakfast was of a good variety and their taste was to our liking. They started serving quite early like 6 AM so it is convenient for those who need to grab an early bite to continue their morning journey. The staffs were very friendly and helpful in every aspect; we forgot a jacket there and checked out to go to Halong Bay, when we came back, they kept it for us. The aircon in our room was a bit slow to make the room cool but there was a big nice electric fan (kinda like a mini aircon already) to help speed up the cooling so we had no complaints there. This hotel is a very good stay, we really recommend this place.
      Reviewed April 09, 2018
      9.6
      Exceptional
      HO from Malaysia
      Business traveler
      Classic Double Room
      Stayed 3 nights in March 2018
      All good ”
      hotel good and location good
      Reviewed April 04, 2018
      9.2
      Exceptional
      binh from Sweden
      Solo traveler
      Classic Double Room
      Stayed 1 night in September 2017
      I ve always stayed here every time I come to Hanoi. It is situated in the most exciting area of Hano”
      I recommend this hotel to visitors to HANOI for short or long term.
      Reviewed April 04, 2018
      5.6
      Chee from Singapore
      Couple
      Classic Double Room
      Stayed 1 night in March 2018
      Bad experience with housekeeping and awful breakfast”
      Door has no security lock from inside and housekeeper actually barged into my room while i was sleeping. Incredibly unprofessional. Imagine if this had happened to a single female occupant. Breakfast food varieties was awful. Provided plain porridge but no condiments. Excellent location but i realised there were tons of similar hotels nearby.
      Reviewed March 31, 2018
      4.4
      MINH from Vietnam
      Business traveler
      Classic Double Room
      Stayed 3 nights in March 2018
      Receptionist unfriendly”
      Good location, bad smell at reception all the time. Good location but they did not care for their customers, gave us card to open the doors 3 times, but the doors can not be opened. Give us 1 cards for 2 persons, not flexible to help when we did not have cards.. Actually, I will not go back
      Reviewed March 19, 2018
      8.0
      Excellent
      LINDA from Australia
      Solo traveler
      Superior Double Lake View or Window
      Stayed 1 night in February 2018
      For a 3 stars rated hotel. It’s not too bad”
      Location was great, just the next road to the popular lake. Yet still quite in the room for good night sleep. Best to select dulex room instead the superior room. & best away from the restaurant.
      Reviewed February 22, 2018
      12345
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