Excellent 8.5
Based on 593 reviews

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Excellent



based on 593 reviews
  • Cleanliness 8.6
  • Facilities 6.8
  • Location 9.0
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 8.5
  • Food/Dining 7.5
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Alexandra from Australia
Couple
Superior Double Lake View or Window
Stayed 3 nights in August 2014
Gondola
Friendly staff, the beautiful rooms, the roof top bar
Very friendly and efficient staff, wonderful food and drinks. Only negative things I have to say is the laundry came late and one item had not been washed and sometimes the shower doesn't run very hot water, but that is the case in most hotels in Vietnam
Reviewed August 07, 2014
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NGOC from Vietnam
Business traveler
Deluxe City View
Stayed 2 nights in July 2014
Great hotel in the ancient city.
The room is very clean. The staff is hospitable. It's convenient to visit the ancient city.
Reviewed August 06, 2014
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mel from Australia
Couple
Superior Double Lake View or Window
Stayed 3 nights in July 2014
Already planned to return two more times
Great staff, great position, clean clean clean
A friend who travels recommended this hotel to us and other who were also staying the same time. It's close to many things a tourist wants to see and do in Hanoi. We arrived in the country no knowing much and the staff gave us lots of good information regarding activities, shopping and transport and were happy to help us. The breakfast is a good range of east and west . We could get a glimpse of the lake that's all from our room. Oran important point. The stAff can show you how to keep the air on n while you are out of the room with the power cut, handy hint.
Reviewed July 28, 2014
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Loh from Malaysia
Couple
Superior Double Lake View or Window
Stayed one night in July 2014
It was nice
Location, service and bar
Reviewed July 20, 2014
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AISHA from Singapore
Group
Superior Double Lake View or Window
Stayed 5 nights in June 2014
Good
Location and friendly staff
Hotel is about 5 mins walk from the lake. Hotel staff were attentive and approachable. Definitely value for money!
Reviewed July 12, 2014
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guevara from Philippines
Group
Superior Double Lake View or Window
Stayed one night in July 2014
Accommodating
friendly and attentive staff, clean, near shops and restaurants
Reviewed July 12, 2014
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Gareth from United Kingdom
Solo traveler
Superior Double Lake View or Window
Stayed one night in July 2014
Very nice. They made me a birthday cake!
Tidy. Great location. Lovely staff
Very nice. Nice breakfast. Very helpful staff. Very smart rooms
Reviewed July 07, 2014
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Herold from Australia
Family with older children
Superior Double Lake View or Window
Stayed 2 nights in June 2014
Excellant
Location Rooms & breakfast and staff
Thoroughly enjoyed it
Reviewed July 04, 2014
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wiwiek from Indonesia
Business traveler
Superior Double Lake View or Window
Stayed 2 nights in June 2014
Very nice and quiet hotel.clean hotel N good food.
Clean Good food Value for money
Nice and peaceful stay. Also value for money.i was happy
Reviewed June 29, 2014
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Young from South Korea
Business traveler
Superior Double Lake View or Window
Stayed 4 nights in November 2013
Value for Money
good location, Nice room, Good breakfast
It was good experience that how to stay comfortable with resonable price. Condition of room was better than other 4 star Hotel in Hanoi. Hotel was small, but interior and breakfast was better then other hotel. whenever I visit Hanoi, wanna stay this hotel always.
Reviewed June 20, 2014
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