Excellent 8.5
Based on 593 reviews

Recent customer comments

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Excellent



based on 593 reviews
  • Cleanliness 8.6
  • Facilities 6.8
  • Location 9.0
  • Room comfort and quality 8.7
  • Service 8.7
  • Value for money 8.5
  • Food and dining 7.5
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Kittidet from Thailand
Solo traveler
Superior Double Lake View or Window
Stayed one night in July 2016
staff friendly and helpfull, good location,
next time i will comeback again
Reviewed July 21, 2016

Julian from United Kingdom
Couple
Superior Double Lake View or Window
Stayed one night in December 2015
Clean and good location
In a quiet back street close to the lake.
Reviewed July 08, 2016

Tommy from Denmark
Couple
Superior Double Lake View or Window
Stayed 2 nights in June 2016
Okay hotel - friendly staff
The room we stayed in was very small, and the aircondition didn't work that well. The bathroom wasn't that big, but overall it was an okay room. We ordered a room with a view, but the window was so small and irrelevant, that I would not recommend this. Staff was very very friendly and helped us with booking taxi and rang the new hotel in Ninh Binh to get directions for us!
Reviewed June 15, 2016

Julian from United Kingdom
Couple
Deluxe City View
Stayed one night in September 2015
Good location, clean
Good location in a quiet street close to the lake. Fairly new and well maintained. Helpful staff.
Reviewed June 13, 2016

IZATUL from Malaysia
Couple
Superior Double Lake View or Window
Stayed one night in May 2016
Best hospitality
I love the interior design of the hotel, everything so pretty and cute even the room is little bit small but cosy. The staff is very friendly and helpful in many ways.
Reviewed May 31, 2016

Patrick from Switzerland
Business traveler
Superior Double Lake View or Window
Stayed 5 nights in April 2016
Very good, Very friendly and efficient
Very nice, Value for money, Very friendly and helpful Staff, perfect location. Any issue is handled efficient and fast. 100% satisfied.
Reviewed April 30, 2016

Patrick from Switzerland
Business traveler
Superior Double Lake View or Window
Stayed 6 nights in April 2016
Perfect
Just Perfect
Reviewed April 11, 2016

Nic from Malaysia
Business traveler
Superior Double Lake View or Window
Stayed one night in March 2016
Good location but there are better options in hanoi
Room size rather small Breakfast is decent Location is great so near the lake
Reviewed March 30, 2016

Jess from United Kingdom
Couple
Superior Double Lake View or Window
Stayed 2 nights in March 2016
Great Location and Value
Location, Value for Money, Staff
Very nice, clean, great value hotel. Fabulous location and super friendly staff. I'll be booking this one again. Minor gripes... some rooms are a little on the tight side, and the light from the corridor can shine through the crack between the door and its' frame onto the bed.
Reviewed March 21, 2016

hilda from Thailand
Couple
Superior Double Lake View or Window
Stayed 2 nights in March 2016
clean but rather small and dark room.
the situation neer the Old city and the lake. friendly and helpfull staff. goodwill breakfast.
Good. Staff gave us los of information on things to do, restaurants and transport.
Reviewed March 16, 2016


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