Good Morning Copenhagen Star

Everything was good, location excellent, only the shower area very small.

We were impress about how amazing was everything (prices, location, restaurant options and just few steps away from central railway station). The staff was beyond helpful and we had a great time, is the first time that i see a hotel that has a clean carpet.

After a long flight, I finally reached the hotel. The male staff at the counter was utterly unhelpful and unfriendly. He kept using his computer screen and was not bothered about my check in at all. Did not even bother to look at guest in the eye. He seemed more interested in his computer than his guest who wants to check in. This same guy was there on Day 2, 3 onwards of my stay. Totally unhelpful and rude, forever glied to his computer and unwilling to help. Poor impression given. Do not bother to book this hotel. Surrounding shops are sex shops, sleazy with prostitiutes plying the streets from evening onwards. I will NOT recommend this hotel. There are many other good hotels within the immediate vicinity and better location. The toilet is extremely, extremely small - 3metre by 3metre in size. Forget anout having space to move. Similarly to many other previous reviews by previous guests, this hotel needs big improvement on customer service.

Location, location!!! Good morning Copenhagen Hotel is so very central to the city, especially to the main Central Train station. All receptionists are so helpful and friendly. Oleanor even helped me with my luggages to the station when off-duty. So much appreciated especially when the train station lift was out of order. Hotel is so good value for money. Highly recommended.

We came for series business meeting with government. My wife,Christina decided to stay in this hotel. They upgraded our room which we were happy about it. But every night it was terrible noisy at night. So 2nd day we explored Copenhagen by walking. By made ourselves tired,prob was sorted. Love the breakfast,the staff took care our stuff for couple hours after checked out since our flight by 4:30PM. The bed was so comfy. We love this hotel and will stay there again for the next visit. 😊

The toilet did not work AND was not repaired during the entire stay. It was notified when we came but after two days NOTHING was done about it. We were promised to be contacted by management after we left but have heard nothing. Anyhow the location is good and OK but very crowded breakfast.

Hotel location is good,but a little bit tricky to find it,look for the police station inside the train station,beside the police station there is a stair/lift,going down to the luggage area,take that,then go outside,cross the st.there is a 7-11 at the corner,go straight,first corner on your left is the hotel located. Room is clean & newly renovated.but no toilette amenity provided,only shower gel. When out on a Sunday,around 11am,the housekeeping is cleaning the room next to mind.come back around 4pm,still my room isn’t clean yet.phone the front desk,he say will inform housekeeeping about it,after one hour of waiting no one show up. When down to the reception,instead of apologizing, the receptionist defended the housekeeping saying coz the do not disturbe sign was up,so they didn’t come. Why will I hang up the DND sign when I request to clean the room?? No manned & no brain!beside I saw other room w/o cleaning,they hang a plastic of new towel on their door knob.mine they didn’t.

I booked this hotel as the second time as it was very good staying last year. I paid USD 325+ for 2 nights, when I booked it on 14 Aug., 2018. (Advance purchase and Non refundable rate plan) but I found rate on 28 Oct., 18 for staying that day if I book as last minuite as the same rate plan. The Bar rate and the discount at last minute is cheaper than my rate at USD 70 per night. How is this rate strategy offered to guests and me as a returned guest? I wrote an email to get an explanation to the hotel but they replied 2 days after, when I am in Helsinki already. I also informed the front office staffs 2 persons about this. No any action! I requested to get an explanation from the hotel manager but they said they have no time. It is very disappointed because the hotel who feeded bar rates and discount to Agoda or Channel Manager should protect the advance purchase booking but not reduce room rates hughly at last minute. There was electricity shut down in my room #504 at 1.30 to 5.30 am.

The pictures tell it all - no disappointments! Small room (as in Paris) but everything seemed quite new, the room was very clean and the staff was friendly and helpful. Very nice and local-feeling neighborhood. Very close to metro and a lot of nice restaurants and cafes and smaller shops.

Overall a good stay at this place. The hotel has a convenient, central location. There are bikes for rental (20 Euro per day) which are great for exploring the city. Breakfast was also ok for the price and the choice was quite diverse. The room was simple but clean and nice, considering also the price (for average costs in Denmark). Unfortunately, we had some unexpected extra costs - one of the reasons we chose this hotel was, because animals were allowed. Together with the reservation/ booking we mentioned that we are arriving with a small dog - but no one gave us advanced notice on the extra charges of 20 Euro per night, that we additionally had to pay directly at the hotel.

I was given a very small room with none of the facility as shown in the picture and at the time of booking. This is as good as cheating. I was given a very small room facing back side and I want half the amount paid be me refunded - and only equivalent amount for this cheap room to be taken form me

Right next to the main train station it's perfectly located. The rooms are small. Breakfast is okish. Property is old and old styled (if you like that). Staff is very helpful. Overll a good one for a couple of days.

We booked and paid for a 5 person room for 4 adults with the intention of not using the top bunk bed over 3 months prior to our visit. On arrival we were given a 4 person room (doubly and bunk). When we inquired at reception we were told all the 5 person rooms were unavailable and a rollerbed would be sent that blocked all the walkways between beds. There was no apology or compensation for not getting the room we booked and paid for. The kettle also didn’t work and needed replacing. There was mound on the linen and in the shower.

Location is great and convenient to reach central station by walk. Room is clean as staff cleans everyday. But there is no heater in the room and a little cold. Generally It's worthy to spend 4 nights with that price in Copenhagen.

pros: Close to Copenhagen Central station estimate 5 min walk, literally just beside it however the logo isn't that obvious. cons: the areas there is night club hence doesn't feel that safe and also I was given a room at level 1 when I open the window it directly faces the smoking area hence although I booked a non smoking room it still smell.

noise of music, vehicle & voice of people outside the hotel building from late night till early morning during weekend. Close all windows the noise will be reduced. The room is without air conditioning, but clean & comfort bed, however, pillow is too soft.

The hotel was verry clean and neat. The staff were friendly and helpful. It is located 5 minutes walk from City Hall and 2 minutes walk from Central station and Tivoli gardens. Breakfast was decent. Facilities weren't great. If you're looking for an overall good and relatively cheap hotel in City center, go for it...

We booked for another night but they said it will fine the next day to pay when I offered to then an there . Next morning told us it was sold out and told us to get out. Then we had to find a new place stay

The hotel is very convenient with station nearby, most tourist spot can be easily accessed by public transport. The staff is nice and friendly. Suggest to rent a bike also to visit the beautiful habour and danish architectures. If you would like to find a budget supermarket nearby, Netto (5 mins walk, just one street behind) would be a good choice.

My colleague got her laptop stolen while checking in at the Front Desk here. The bag ended up being found the next day not far away - all there except the laptop. Careful in CPH as it can be dangerous.