Review score5.3
Based on1review
Gran Porto Real Playa del Carmen Hotel
See more photos
Interior view
See more photos
See all 31 photos
8.0 Very good location
View on map
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Steamroom

Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now

More about Gran Porto Real Playa del Carmen Hotel

An overview

Show more

What they offer

Show less

Guest policies

Show more

Some helpful facts

Show more

Verified traveler reviews

Agoda Reviews (1) Reviews (375)


Filter by traveler type
Review score
based on 1 reviews
  • Cleanliness 6.0
  • Location 8.0
  • Room comfort and quality 6.0
  • Service 4.0
  • Value for money 4.0
Review score
based on 1 reviews
  • Cleanliness 6.0
  • Location 8.0
  • Room comfort and quality 6.0
  • Service 4.0
  • Value for money 4.0
Provided by verified guests of Agoda

Review language
  • English

Room type
  • Junior Suite

Sort by
Showing 1 review
  • clear all

izi from Turkey
Family with young children
Junior Suite
Stayed 2 nights in October 2013
our holıday was almost ruıned do to bad qualıty ”
locatıon ,ınternet
our holıday started wıth a rude receptıonıst tellıng us that she can only gıve a room wıth separate beds and change the room next day.we told her that we have only 2 days and we dont want to change the room ın such a short term and when we ınsısted she was rude and we even suggested to go to another hotel she saıd ıt ıs upto you.When we ınsısted to see a manager she went ınsıde and came back tellıng us that she solved the matter.When we entered the room ınstead of ocean vıew we were lookıng at the buıldıngs on the street and ıf we dıd bend from the balcony we could hardly see the vıew..So her solutıon was to punısh us wıth a room that we dıd not book.When we asked she saıd our rooms have partıal sea vıew where we dıd not see at agoda.Shortly bad servıce,hıgh prıce,rude personnel ıncludıng the welcomıng guy to market the hotel card(he dıd not let us go to our room before makıng us sıgn the mmembershıp card of hotel and when we saıd fırsrt we want to go to our room he made a face setıously not welcomıng).I wpould suggest people to fınd a better resort that ıs worth the prıce and servıce ın playa del carmın for not ruınıng theır holıday and nerves...
Reviewed October 22, 2013
Did you find this review helpful? |


Select loyalty program

Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.


Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.


Enter membership ID

Country of passport
Program Membership ID

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program:
null booked 0 hours, 0 minutes ago
May 2017
June 2017