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11 travelers have booked today.
"Great location, easy access to all kind of facilities and de..."
November 6, 2018
320 meters to public transportation
Located in heart of Medan
Free Wi-Fi in all rooms!
11 travelers have booked today.
|Value for money||8.1|
|Distance to city center||1 Km|
|Nearest airport||Kualanamu International Airport (KNO)|
|Distance to airport||23.0 km|
November 21, 2018
"Breakfast was great choice."
September 4, 2017
"Nice staff, quick check in and check out service, near play zone , near mall/shopping center, near food court (very strategic location)"
August 18, 2017
"It was very nice hotel!"
January 13, 2019
Ideally nestled in the heart of Medan, right across the famous Merdeka Walk, this charming venue is excellent for both business and leisure travelers. This luxurious 5-star property continuously strives to be Medan’s leading international hotel. Guests can enjoy the pristine surroundings with access to the business district, dining venues, food center, and shopping arcade. Grand Aston City Hall Hotel & Serviced Residences is in fact one of the few commercial buildings in Sumatera with a seismic bearing device that minimizes the impact of earthquakes. If dining out is too much trouble, simply choose one of the hotel’s four food and beverage outlets. There is also a top-end private executive club and night club. Grand Aston City Hall Hotel & Serviced Residences is indeed a stylish place of stay as it is perfect for business, family vacations, couples, and even social gathering.
"Great stay and friendly staff"
November 5, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Great Staff, Thin Walls!”
We had a room with kids next door...oh the noise! That is not a complaint about the kids, their noise was not so loud, but the damn wall between our rooms was just not stopping any noise and we were woken way too early every morning. We tolerated it for two nights, which was a mistake, then complained, but the people already checked-out. So best advice is to insist you want a room isolated from other guests - unless you want to hear way too much!
Good Location & Clean Room ”
The Location is Good, the hotel just opposite the Merdeka Walk. The King Size Bed is Super Comfortable, didn't know what brand of the mattress . The only uncomfortable is when i reach , the non-smoking room is not available. i have to stay at smoking room floor. which you could found all your clothes full of smoking smell when come back.
Hotel with good location”
Hotel's spa is very good trt with cheap price.
Fantastic hotel ”
Is a fantastic hotel and clean comfortable hotel. Location very convenient and opposite hotel got a lot of food. Is a 5 star 🌟 hotel. Value for money . Will recommend for my friends and family.
Some minor adjustments to look into”
Staying in the apartment with my partner for 3 nights. Front desk was spectacular, staff from the gym, spa, swimming pool and restaurants treated and greeted us welll. Breakfast spread was splendid as well. However, my partner contracted rashes during the stay. Further check, we noticed yellow stains hidden on the linens. Perhaps housekeeping can do such checks to avoid further complaints by your guests. Since I was staying in an apartment with kitchenette, I was expecting complete cutlery, utensils and kitchen accessories. I was surprised none of these were available. Perhaps you can consider placing knives, scissors and cutting board for all the apartments? Thumbs up for your services but I believed you can be better. Glad to stay at your apartment and will come back again..
Nice and big space. Located at centwr”
Waiting time for check in is quiet long
Little expensive for what it is. But still very nice. If you are like me and a gym is important This is a good hotel to stay. Food was nice and the breakfast was well worth the money. All in all 8/10. Would stay again
Home office away from office and home”
Great location, easy access to all kind of facilities and delicious food. Walking distance to Merdeka Walk, Rail-Link, Kesawan and others. We use train from airport and walk to the apartment and vice versa. Taxi aways available in the area, it's only a minute to order one. Minimum staff (day time receptionist and 24-hrs security) and they are all attentive and ready to serve. My check in was fast and easy. Appreciate it. I didn't expect to have a breakfast at the hotel. They are delicious with abundant menu. Swimming pool is available with nice temperature. Outdoor running is easy, just walk to Merdeka Walk. Wifi is working well. Everything in the room is working well. Spacious and just the right amount of light. I would definitely come back if I have another business trip in Medan.
Have stayed at Grand Aston many times but on this occasion took the Air Train from KNO airport. Staff at hotel did a free shuttle and picked us up from the train station in Medan City and to the hotel. Thanks
selama tinggal disini enak.. lokasi cukup strategis.. belakang ada mal walaupun bukan mal terkenal.. seberang ada Merdeka Walk jadi ga akan kelaparan kalau malam.. ga jauh juga ke stasiun kereta api buat bolak balik bandara yang lebih pasti waktunya..
the hotel is well located near to the main train stationand fronting Merdeka Walk. our 2 room apartment suite was value for money. however the hotel does not project a life, perhaps due to the empty shops along its corridor. a plus point is that breakfast spread was really good.
Lovable Family Stay”
Overall, our family enjoyed the space of the apartments, perfect for gathering big family like ours. Yet, the breakfast location was a bit too far, which took 10 minutes walk; This caused the older ones felt inconvenient. Fortunately, the food was nice, especially the local dishes tasted delicious. However, during our three days stay, there were no significant changing of menu, maybe the restaurant/ hotel should consider this matter.
Excellent service and location”
Medan is not the easiest of cities to get around, so having a hotel with good room service and facilities in a good central location is vital. hotel is located opposite Merdeka Walk , a small park with a range of local restaurants, even including McDonald's. Shuttle service to the railway station makes reaching the airport rail service easy. There's a modern shopping mall just beside the station. Outstanding and effective customer service. The hotel team seem well trained and approachable. The old City Hall building is part of the hotel and makes for a stunning café. No negative points after a 5 day stay.
Very good and nice hotel. nearby attraction place and easy to get local food ”
affordable and good hotel
Highly recommended,very good breakfast.
Was a bit old and tired for the price
One Stop Shop”
I have stayed at Grand Aston 2 to 3 times a year for over 10 years. There is no reason to change hotels. The free shuttle to the train station nearby is a gift. When I first travelled to Medan in North Sumatra, the long slow drive from the airport was a tragedy. Now the non stop train does the journey in around 35 minutes. The hotel offers a free drop off to the Centre Point and Sun Plaza shopping centres. As I have reported before, the Grand Aston breakfast is the best I have experienced and so much so I invite visitors to meet up at "breakfast" so they can share the experience. The staff are perfect and is an example is Tiwi on the front desk, so patient as I am one of those demanding people who have many requests of the staff services. The duty manager was able to give a better advice to get the best price for some future bookings thanks to Samarados.
like alsways, the location is very perfect.. from aiport just take a train to city, from the city train station you can take a bentor (becak motor) or take a walk.. just 5-10 mins walk from train station.. perfect..
Good Service, Good hotel but bad experience while check out”
I love the hotel facility, love the breakfast variate and taste. Love such a helpful staff also but hate bad experience while check out. This is the first time i staying at five star hotel that when check out get several warning from hotel staff that pls check out before 1 pm since system will auto charge 25% after 1 pm. While on 10 AM we have call front desk inform we need late check out. Usually with other hotel they will just call once and will not keep chasing. This hotel train their staff calling and even knocking on our door. Make us running and so in rush packing really bad experience. Five star hotel like aston should gv at least late check out till 2 pm to their customer. Towel smelly also, pls more improve on ur service
still the best location ever”
love this hotel since the location just right in the middle of medan city.. when you come alone without any local friends or driver, when you have to eat for dinner or lunch, you just simply cross the road to the Medan merdeka Walk and you can find a lot of food there.. transport from and to airport also so easy since this hotel just 5 mins walking from medan train station..
Grand Aston City Hall Hotel & Serviced Residences
Medan City Center
Medan City Center