Grand Aston City Hall Hotel & Serviced Residences
2017

Grand Aston City Hall Hotel & Serviced Residences

Jl. Balai Kota No. 1 - North Sumatra, Medan City Center, Medan, Indonesia
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Deluxe - Bed Grand Aston City Hall Hotel & Serviced Residences
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    Lobby Grand Aston City Hall Hotel & Serviced Residences
    Swimming pool Grand Aston City Hall Hotel & Serviced Residences
    Fitness center Grand Aston City Hall Hotel & Serviced Residences
    Deluxe - Bed Grand Aston City Hall Hotel & Serviced Residences
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     Grand Aston City Hall Hotel & Serviced Residences

    Guest reviews

    8.3
    Excellent
    /10
    (1763 reviews)See what guests said
    9.2
    Exceptional

    "Great location, easy access to all kind of facilities and de..."

    Mellyana

    -

    November 6, 2018

    8.5
    Excellent cleanliness
    Recommended by 93% of guests

    Property highlights

    • 330 meters to public transportation

    • Airport transfer

    • Located in heart of Medan

    • Free Wi-Fi in all rooms!

    This property is in high demand!Last booked 5 hours ago | 6 travelers are looking at this property right now
    Excellent
    Location
    8.8
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • City Hall20 m
  • Bank Indonesia100 m
  • Merdeka Square110 m
  • London Sumatera140 m
  • Main Post Office190 m
  • Mayor's Office260 m
  • Medan Train Station330 m
  • Grand Palladium Mall370 m
  • Rumah Sakit Murni Teguh470 m
  • Pajak Ikan480 m
  • Value for money8.1
    Distance to city center1 Km
    Location rating8.8
    Nearest airportKuala Namu International Airport (KNO)
    Distance to airport23.0 km
    Select your room
    8.2
    Excellent
    Room comfort & quality
    Two Bedroom Apartment
    Two Bedroom Apartment
    ...
    • Room size: 81 m²/872 ft²
    • Pool view
    • 1 king bed & 1 single bed &...
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    One Bedroom Apartment
    One Bedroom Apartment
    ...
    • Room size: 72 m²/775 ft²
    • Street view
    • 1 double bed
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    Premier Deluxe
    Premier Deluxe
    ...
    • Room size: 34 m²/366 ft²
    • Non-smoking
    • 2 single beds or 1 double b...
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    Aston Suite
    Aston Suite
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 1 king bed
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    King Spa Room
    King Spa Room
    ...
    • Room size: 35 m²/377 ft²
    • Street view
    • 1 king bed
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    Deluxe
    Deluxe
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 2 single beds or 1 double b...
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    Junior Suite Room
    Junior Suite Room
    ...
    • Room size: 39 m²/420 ft²
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices
    Aston Club Room
    Aston Club Room
    ...
    • Non-smoking
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    Deluxe Corner  Room
    Deluxe Corner Room
    ...
    • Non-smoking
    Enter dates to see prices
    Aston Spa Room
    Aston Spa Room
    ...
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      Have a question for Grand Aston City Hall Hotel & Serviced Residences?

      What people love about the property

      • 10.0
        Exceptional

        "Good hotel"

        Desy

        |

        November 21, 2018

      • 9.6
        Exceptional

        "Breakfast was great choice."

        Jeff

        |

        September 4, 2017

      • 10.0
        Exceptional

        "Nice staff, quick check in and check out service, near play zone , near mall/shopping center, near food court (very strategic location)"

        Setiawan

        |

        August 18, 2017

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      More about Grand Aston City Hall Hotel & Serviced Residences

      More about Grand Aston City Hall Hotel & Serviced Residences

      10.0
      Exceptional

      "It was very nice hotel!"

      Levon

      |

      January 13, 2019

      An overview

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      What they offer

      10.0
      Exceptional

      "Great stay and friendly staff"

      Zhi X.

      |

      November 5, 2018

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (1763)Booking.com Reviews (293)
      8.3
      /
      10
      Cleanliness8.5
      Facilities8.4
      Location8.8
      Room comfort and quality8.2
      Service8.2
      Value for money8.1
      Provided by verified guests of Agoda
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      All guests (1763)
      All room types

      Show reviews that mention 

      Showing 1426 verified guest comments
      12345
      10.0
      Exceptional
      Frank from Australia
      Couple
      Deluxe
      Stayed 1 night in September 2018
      Airport Access”
      Have stayed at Grand Aston many times but on this occasion took the Air Train from KNO airport. Staff at hotel did a free shuttle and picked us up from the train station in Medan City and to the hotel. Thanks
      Reviewed October 01, 2018
      9.2
      Exceptional
      Li from Singapore
      Group
      Deluxe
      Stayed 1 night in February 2019
      Exceptional”
      The hotel is great, rooms are big. Breakfast was good, mix of local and western food. As we hired a driver so can't comment on the location. Only regret is that the stay was too short.
      Reviewed February 20, 2019
      8.4
      Excellent
      mountie from Indonesia
      Business traveler
      Premier Deluxe
      Stayed 1 night in February 2019
      Bagus”
      So far so good
      Reviewed February 12, 2019
      7.2
      Very good
      fauzy from Malaysia
      Family with teens
      Two Bedroom Apartment
      Stayed 2 nights in January 2019
      good location”
      the hotel is well located near to the main train stationand fronting Merdeka Walk. our 2 room apartment suite was value for money. however the hotel does not project a life, perhaps due to the empty shops along its corridor. a plus point is that breakfast spread was really good.
      Reviewed February 01, 2019
      9.6
      Exceptional
      Mirul from Singapore
      Couple
      Two Bedroom Apartment
      Stayed 3 nights in January 2019
      Some minor adjustments to look into”
      Staying in the apartment with my partner for 3 nights. Front desk was spectacular, staff from the gym, spa, swimming pool and restaurants treated and greeted us welll. Breakfast spread was splendid as well. However, my partner contracted rashes during the stay. Further check, we noticed yellow stains hidden on the linens. Perhaps housekeeping can do such checks to avoid further complaints by your guests. Since I was staying in an apartment with kitchenette, I was expecting complete cutlery, utensils and kitchen accessories. I was surprised none of these were available. Perhaps you can consider placing knives, scissors and cutting board for all the apartments? Thumbs up for your services but I believed you can be better. Glad to stay at your apartment and will come back again..
      Reviewed January 22, 2019
      9.2
      Exceptional
      ENZELIN from Indonesia
      Family with young children
      Two Bedroom Apartment
      Stayed 3 nights in December 2018
      Lovable Family Stay”
      Overall, our family enjoyed the space of the apartments, perfect for gathering big family like ours. Yet, the breakfast location was a bit too far, which took 10 minutes walk; This caused the older ones felt inconvenient. Fortunately, the food was nice, especially the local dishes tasted delicious. However, during our three days stay, there were no significant changing of menu, maybe the restaurant/ hotel should consider this matter.
      Reviewed January 02, 2019
      9.6
      Exceptional
      BERNARD from Ireland
      Couple
      One Bedroom Apartment
      Stayed 5 nights in December 2018
      Excellent service and location”
      Medan is not the easiest of cities to get around, so having a hotel with good room service and facilities in a good central location is vital. hotel is located opposite Merdeka Walk , a small park with a range of local restaurants, even including McDonald's. Shuttle service to the railway station makes reaching the airport rail service easy. There's a modern shopping mall just beside the station. Outstanding and effective customer service. The hotel team seem well trained and approachable. The old City Hall building is part of the hotel and makes for a stunning café. No negative points after a 5 day stay.
      Reviewed December 17, 2018
      8.4
      Excellent
      Wan from Indonesia
      Business traveler
      Deluxe
      Stayed 1 night in August 2018
      nyaman”
      selama tinggal disini enak.. lokasi cukup strategis.. belakang ada mal walaupun bukan mal terkenal.. seberang ada Merdeka Walk jadi ga akan kelaparan kalau malam.. ga jauh juga ke stasiun kereta api buat bolak balik bandara yang lebih pasti waktunya..
      Reviewed August 09, 2018
      10.0
      Exceptional
      Frank from Australia
      Family with young children
      Junior Suite Room
      Stayed 1 night in April 2018
      One Stop Shop”
      I have stayed at Grand Aston 2 to 3 times a year for over 10 years. There is no reason to change hotels. The free shuttle to the train station nearby is a gift. When I first travelled to Medan in North Sumatra, the long slow drive from the airport was a tragedy. Now the non stop train does the journey in around 35 minutes. The hotel offers a free drop off to the Centre Point and Sun Plaza shopping centres. As I have reported before, the Grand Aston breakfast is the best I have experienced and so much so I invite visitors to meet up at "breakfast" so they can share the experience. The staff are perfect and is an example is Tiwi on the front desk, so patient as I am one of those demanding people who have many requests of the staff services. The duty manager was able to give a better advice to get the best price for some future bookings thanks to Samarados.
      Reviewed April 14, 2018
      8.8
      Excellent
      Flemming from Denmark
      Couple
      Premier Deluxe
      Stayed 2 nights in February 2019
      location”
      Best location to stay in Medan.
      Reviewed February 26, 2019
      7.6
      Very good
      Song from Malaysia
      Business traveler
      Deluxe
      Stayed 2 nights in November 2018
      Very good”
      The hotel is good but prior to check in n check out those fuc king Indonesian never queues. Hotel should understand u are dueling with barbarian. And u should have done something for example numbering queue up or provide dividers. Fuc those barbarian
      Reviewed November 20, 2018
      9.2
      Exceptional
      Mellyana from Indonesia
      Business traveler
      Two Bedroom Apartment
      Stayed 3 nights in October 2018
      Home office away from office and home”
      Great location, easy access to all kind of facilities and delicious food. Walking distance to Merdeka Walk, Rail-Link, Kesawan and others. We use train from airport and walk to the apartment and vice versa. Taxi aways available in the area, it's only a minute to order one. Minimum staff (day time receptionist and 24-hrs security) and they are all attentive and ready to serve. My check in was fast and easy. Appreciate it. I didn't expect to have a breakfast at the hotel. They are delicious with abundant menu. Swimming pool is available with nice temperature. Outdoor running is easy, just walk to Merdeka Walk. Wifi is working well. Everything in the room is working well. Spacious and just the right amount of light. I would definitely come back if I have another business trip in Medan.
      Reviewed November 06, 2018
      10.0
      Exceptional
      Levon from Malaysia
      Family with young children
      Deluxe
      Stayed 1 night in January 2019
      Very very good!”
      It was very nice hotel! Great staff. Very good breakfast! We enjoyed it a lot!
      Reviewed January 13, 2019
      8.8
      Excellent
      Wan from Indonesia
      Family with young children
      Deluxe
      Stayed 1 night in October 2017
      perfect locationm”
      like alsways, the location is very perfect.. from aiport just take a train to city, from the city train station you can take a bentor (becak motor) or take a walk.. just 5-10 mins walk from train station.. perfect..
      Reviewed January 19, 2018
      8.4
      Excellent
      diana from Indonesia
      Couple
      Deluxe
      Stayed 1 night in September 2017
      Good Service, Good hotel but bad experience while check out”
      I love the hotel facility, love the breakfast variate and taste. Love such a helpful staff also but hate bad experience while check out. This is the first time i staying at five star hotel that when check out get several warning from hotel staff that pls check out before 1 pm since system will auto charge 25% after 1 pm. While on 10 AM we have call front desk inform we need late check out. Usually with other hotel they will just call once and will not keep chasing. This hotel train their staff calling and even knocking on our door. Make us running and so in rush packing really bad experience. Five star hotel like aston should gv at least late check out till 2 pm to their customer. Towel smelly also, pls more improve on ur service
      Reviewed September 18, 2017
      8.8
      Excellent
      Wan from Indonesia
      Business traveler
      Deluxe
      Stayed 4 nights in September 2017
      still the best location ever”
      love this hotel since the location just right in the middle of medan city.. when you come alone without any local friends or driver, when you have to eat for dinner or lunch, you just simply cross the road to the Medan merdeka Walk and you can find a lot of food there.. transport from and to airport also so easy since this hotel just 5 mins walking from medan train station..
      Reviewed September 18, 2017
      8.0
      Excellent
      Kathryn from Singapore
      Group
      King Spa Room
      Stayed 2 nights in September 2017
      Great Location and Service”
      It is a good 10 min walk to Centre Point Mall. Crossing the 4 lanes with fast oncoming traffic is tricky. You can ask for the assistance of the security guard to cross the road or walk to the right far end of the road which has traffic lights. It is convenient and there are lots of restaurants just across the road. Breakfast has a good spread and good quality. The rooms are clean and fully equipped.
      Reviewed September 11, 2017
      8.4
      Excellent
      Wan from Indonesia
      Business traveler
      Deluxe
      Stayed 1 night in August 2017
      so far so good..”
      been here for the first time.. just love the location at first since its just 5 mins awal by walking from train station.. so you can easily access this hotel without have to take a cab or rent a car.. the room is clean.. staff performance is good., breakfast so far good to me.. its just in my this experience.. the room is quite noisy since the room is with connecting door and my bad luck is the guest on the others room open the aircon on the full fan speed so i can easily hear the fan sound from my room.. make me hard to sleep and night..
      Reviewed September 05, 2017
      10.0
      Exceptional
      Frank from Australia
      Family with young children
      King Spa Room
      Stayed 2 nights in April 2017
      Again and Again”
      We stay here again and again as there is no substitute we have found so far. We took advantage of the train to the airport noting that Grand Aston driver gives you a free ride to the station close by. Once again there is nothing that betters their breakfast and it is a talking point and we invited some relatives along last visit.
      Reviewed July 05, 2017
      10.0
      Exceptional
      Frank from Australia
      Family with young children
      Deluxe
      Stayed 1 night in April 2017
      Family Sharing”
      We are regular visitors to Medan and always include a couple of nights at Grand Aston. On this occasion we added an extra room in the booking for some family members so they can share the experience. We always talk about the breakfast..actually the "breakfeast"...the family enjoyed the swimming pool as always and of course the close proximity and free shuttle to the fast rail to the airport..
      Reviewed April 15, 2017
      12345
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      Grand Aston City Hall Hotel & Serviced Residences
      |Excellent 8.3
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      • Excellent location
      • Centre Point Mall
      • Medan Train Station is within 0.33 km