Grand Astoria Hotel
Free Wi-Fi

Grand Astoria Hotel

Mayor Jaldon St., City Proper, Zamboanga City, Philippines
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Standard Room Grand Astoria Hotel
Standard Room
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    Interior view Grand Astoria Hotel
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    Lobby Grand Astoria Hotel

    Grand Astoria Hotel Reviews

    7.1
    Very good
    /10
    (220 reviews)See what guests said
    9.6
    Exceptional

    "Big matrimonial bed."

    Mauro A.

    -

    November 5, 2018

    7.4
    Very good value for money

    Things you’ll love about Grand Astoria Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Breakfast [free]

    • Air conditioning

    Very good
    Location
    7.8
    See map
    Very good location
    Nearby
    Popular
  • Ateneo de Zamboanga University220 m
  • Metropolitan Cathedral of The Immaculate Conception290 m
  • Mindpro Citimall310 m
  • Shoppers' Center Zamboanga480 m
  • Southway Square Zamboanga500 m
  • Canelar Barter Trade Center540 m
  • Brent Hospital590 m
  • Plaza Pershing600 m
  • Zamboanga City Hall650 m
  • Zamboanga City Ferry Terminal860 m
  • This property is in high demand!

    Last booked 7 hours ago

    Value for money7.4
    Distance to city center0.2 km
    Location rating7.8

    Rooms available at Grand Astoria Hotel

    Standard Room
    Standard Room
    ...
    • Room size: 20 m²/215 ft²
    • City view
    • 1 double bed
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    What people love about Grand Astoria Hotel

    • 7.6
      Very good

      "Good value for money and the location is in the heart of the city."

      Wilbor

      |

      October 14, 2016

    • 9.6
      Exceptional

      "Amenities were good and the cleanliness and room."

      Jake

      |

      April 16, 2018

    • 6.0
      Review score

      "the inside is clean and good."

      Pieter

      |

      May 12, 2018

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    More about Grand Astoria Hotel

    More about Grand Astoria Hotel

    7.6
    Very good

    "The room is very spacious."

    Wilbor

    |

    October 14, 2016

    An overview

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    What they offer

    7.6
    Very good

    "Its a strategic location!"

    Maricel

    |

    August 15, 2018

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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Grand Astoria Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (220)
    7.1
    /
    10
    Cleanliness6.9
    Facilities6.5
    Location7.8
    Room comfort and quality6.6
    Service6.9
    Value for money7.4
    All languages
    All guests (220)

    Show reviews that mention 

    Showing 111 verified guest comments
    12345
    4.4
    Zhamir from Philippines
    Business traveler
    Standard Room
    Stayed 1 night in December 2018

    Worst Frontdesk”

    When I made the booking, it has some promotion with it like option for a big bed, airport pick up, and high floor. When I arrived there was no airport pick up, waited 30mins to get checked in because clearly the frontdesk people dont know how to manage the crowd swarming their counter. And despite the chaos, no personnel was augmented nor anyone managing the crowd. The frontdesk were also indifferent of the long queue of people waiting. Upon checking my room, I was given a twin bed and not the indicated one big bed in the booking. Finally, upon checkout I found out from the billing statement that the actual price of my room was way lower than what I paid for in Agoda, and none of the options I indicated from the booking actualized. If you can, avoid this hotel. The nearby City Hotel Inn is a better choice for its value.

    Reviewed December 07, 2018
    9.6
    Exceptional
    Mauro from Philippines
    Business traveler
    Standard Room
    Stayed 1 night in September 2018

    Grand Astoria Hotel Review”

    Strengths: 1. Big matrimonial bed. 2. Provided bottled drinking water. 3. Room and wash room was spacious. 4. There were cabinets and drawers. 5. Provided towels, soap, shampoo, toothpaste and toothbrush. 6. Great location. 7. Cozy and quiet. 8. Breakfast was good. 9. There was a restaurant and coffee shop. 10. Friendly staff. Points for improvement: 1. No kettle and free coffee in room. 2. No flat iron. 3. Room was not cleaned by staff during my stay. 4. Poor wifi connection. 5. Poor cable connection. 6. Glass windows were not cleaned (outside portion)

    Reviewed November 05, 2018
    8.0
    Excellent
    Maricel from Singapore
    Solo traveler
    Standard Room
    Stayed 1 night in February 2018

    Accesible, value for money and convenience”

    I only stayed for a night and so far my experience was great. I managed to check in early and the staff were helpful. My only concern was that the hotel transport was not availble till 5am. I booked for the hotel transport to airport and I woke up early andwas ready at 4:30am as my flight was at 6am. I just think that 5am is a mad rush seeing that thr zamboanga city airport is chaotic and small. Maybe they can adjust their tranport timing to allow clients a room to breath. Other than that, hotel staff and room were awesome.

    Reviewed February 07, 2018
    8.4
    Excellent
    Brian from Philippines
    Solo traveler
    Standard Room
    Stayed 3 nights in January 2016

    awesome housekeeping. Helpful front desk staff. accessible to all the other areas. ”

    Rooms are newly renovated. Friendly accommodating staff and front desk. my room was kept clean by the attendant. thank you very much. I had a pleasant stay in Zamboanga. 😊 Will definitely recommend this hotel.

    Reviewed August 24, 2017
    8.4
    Excellent
    Venus from Philippines
    Couple
    Standard Room
    Stayed 1 night in February 2017

    Comfortable and worth the price”

    To be honest, I was a bit apprehensive in staying at this hotel because of the bad reviews I've read. However, I thought it was worth a try, so I stayed and I'm happy I did. It's in the heart of the city - good location; clean rooms; comfortable and worth the price. So, I would recommend the place and would definitely stay again.

    Reviewed May 19, 2017
    8.3
    Excellent
    Capt from Philippines
    Couple
    Standard Room
    Stayed 1 night in June 2015

    Thankful for the driver of the hotel, Ms Amelia”

    the staff were very good. location is central

    Transfers from airport to hotel were done by Ms Amelia. She is one of the assets of the hotel. So are the front desk staff who are all cheery and helpful all the time. Room 204 is normal, clean and comfortable. But water pressure is a big issue. It was trickling at times and mostly cold. The hotel has a generator to cope with the blackouts that occur several times a day.

    Reviewed July 03, 2015
    2.8
    Mary from Philippines
    Business traveler
    Standard Room
    Stayed 1 night in September 2018

    Review score”

    booked via agoda for sept 7-8, checking in took sooo long, we only stayed for few hours since we need a resting place before our flight so we requested if we can avail the breakfast included but Astoria declined. I think hotel should be flexible in those kinds of requests, it was included in the package anyway. Not satisfied with the experience

    Reviewed September 10, 2018
    7.2
    Very good
    Michael from Canada
    Couple
    Standard Room
    Stayed 2 nights in August 2018

    wedding”

    We held our son and daughter-in-law's wedding reception at the Grand Astoria and the staff and facility worked well for the size of our group (60 guests). I would recommend this hotel for anyone using it for similar event.

    Reviewed August 28, 2018
    5.2
    Maricel from Singapore
    Solo traveler
    Standard Room
    Stayed 8 nights in July 2018

    Convenience and Vicinity”

    Hotel does not provide a decent kettle.No iron or hairdryer at all and they don’t come for free!They allow the use of iron for a fee,which I think is too much.Staff Are quite weak,communication is so bad and there is no proper coordination! Also, since they place customers who booked through third party (I was told) in Tower 2, Tower 2 needs repurbshing specially the bathrooms!There is always power interruption without notice!AVOID 4th floor as the wifi is ZERO unless u are at the floor lobby! There is also only one lift for the entire TOWER 2, so be warned! Otherwise, ask the reception for anything you need and be assertive, otherwise nothing can be resolved. But I still extended my stay due to the location and convenience. The breakfast needs to be improved!Imagine my surprise to see the sorry looking cheese floating and submerge in Ice cubes!What an experience at the restaurant where they provide breakfast buffet. They need to add spread and more bread options!

    Reviewed August 03, 2018
    2.0
    Robert from United States
    Solo traveler
    Standard Room
    Stayed 1 night in December 2018

    RC from Siocon”

    terrible experience both times at this property. the security guard at arrival into the hotel was indignant, uncaring and blatantly inhospitable. the checkin agent at the front desk was rude and was very rigid in the 2pm checkin mandate. no friendly behavior, no care for the guest--just an inflexible 2pm checkin time which made me wait 2 hours to get the room. same thing the second time. i just needed a room for 6 hours before my flight to manila. i arrived at 11:30am and had a flight at 6:30pm. the hotel was not sold out. still--i had to wait until 2pm to checkin even though i fully paid for the whole night and was leaving at 5pm for my flight. no care, no hospitality and no friendliness again, for the second time. i would not recommend this hotel and i will never stay here again. the staff simply does not care about the interests of the guest.

    Reviewed December 19, 2018
    3.6
    wilbert from Singapore
    Couple
    Standard Room
    Stayed 2 nights in November 2018

    Could be better...”

    Cleanliness and facilties, wifi service... could be more and could do more.... good thing is the staff were friendly..

    Reviewed November 27, 2018
    10.0
    Exceptional
    reynaldo from Philippines
    Business traveler
    Standard Room
    Stayed 1 night in July 2018

    Great place to stay”

    A place for family and business, clean and staffs are friendly!

    Reviewed July 30, 2018
    6.0
    Pieter from Netherlands
    Couple
    Standard Room
    Stayed 5 nights in April 2018

    Relationship”

    No wifi at room and Location is in a very busy street full of polution. But the inside is clean and good. Big room, nice hot water at the shower. They have wifi downstairs in the lounge. When you want to eat i advise you: don't visit the restaurant in this hotel. They let you wait very long, and don't be surprised when you first get you're desert and later potatoes or rice. Some waiters are nice but more then one serve you with a strict face.

    Reviewed May 12, 2018
    3.2
    Thomas from United States
    Couple
    Standard Room
    Stayed 3 nights in March 2018

    Review score”

    No towels in our bathroom upon arrival, not able to connect to hotel's wi-fi from our room, cockroaches on furniture after lights out, no one answered phone when calling for room sevice, left 1 day early as a result.

    Reviewed March 05, 2018
    8.8
    Excellent
    Leemarc from Philippines
    Business traveler
    Standard Room
    Stayed 2 nights in January 2018

    A place to stay along Mayor Jaldon St. ”

    I had a pretty good stay here. I would just like to suggest that hotel staff shall smile more especially waiter/waitresses in Lotus Restaurant. I can only remember that hotel receptionists are the people who usually smiles. Also, for the security guards, I would suggest that they shall greet the guests with their best smiles.

    Reviewed January 13, 2018
    8.0
    Excellent
    Albert from United States
    Couple
    Standard Room
    Stayed 3 nights in February 2017

    Pleasant Surprise”

    The hotel facility is much better than I expected and the staff very professional. The restaurant has good food and a fair price but the service is slow and waiters are disingenuous. If you come to this city remember they only have jeepney and trikes for public transportation. If you have a day to spend, visit Santa Cruz Island for the pink sand beaches and bring a lunch.

    Reviewed February 14, 2017
    8.8
    Excellent
    Ethel from Philippines
    Group
    Standard Room
    Stayed 3 nights in March 2016

    Very comfortable stay”

    We requested a spacious room, and we got it! We were pleasantly surprised by the size of the room--there was plenty of space for 3 extra beds. During our four day stay there we only experienced a single blackout. Since blackouts do happen in Zamboanga, I can't blame the hotel for that 3-minute blackout. However the room had insects I've never seen before.. The first night we spotted a tiny cockroach, the second night there were three--one tiny cockroach and two black insects I've never seen in Manila. Also, the refrigerator we got in the room did not work.

    Reviewed March 09, 2016
    3.6
    Angela from Philippines
    Couple
    Standard Room
    Stayed 7 nights in March 2016

    Avoid! Smelly Rooms!”

    The first room we had was big and new but it was smelly and noisy. Then aircon doesn't work so they moved us to 5th floor still the same issue smelly and noisy! There was an event until 3am we didn't sleep at all in our last night because people were shouting in the event! Management should control noise after 12 midnight! Disappointing and disgusting.

    Reviewed March 09, 2016
    7.3
    Very good
    Philip from Canada
    Solo traveler
    Standard Room
    Stayed 3 nights in September 2015

    Overrated”

    Friendly staff, clean, good food.

    Friendly staff, easy check in/out. Food was good but a little pricy. I had the shrimp and vegitable soup. It was very good. Don't order the corned beef sandwich. It's cannded corn beef. The chop suey was also very good. I was told the WiFi was not working but it needed a password. I asked one person for it but she told me that it was not working. I asked another and they told me the same thing. I told them that I needed to contact home. She gave me password. It was slow at times but it worked. The phone in my room wasn't working. I asked three times to get it fixed to no avail. So I had to keep of to the desk to order for service. There was no hot water at all during my stay. The security guards out front were very friendly. I would choose another hotel if I ever went back.

    Reviewed October 01, 2015
    8.0
    Excellent
    Apple from Philippines
    Business traveler
    Standard Room
    Stayed 4 nights in October 2014

    Near Perfect,,,, but....,,”

    Value for money, cleanliness and location

    I had been staying in Astoria for several times already and those were pleasant and happy experiences! But my latest stay was frustrating coz i was put in a room near there stockroom and the stafff were shouting at the corridors and would usually bang the doors in the adjacent rooms.. The radio communication system were such that you will hear the instructions even If you are inside the room. And for three nights there were nightly events and the noise may be heard upstairs! What more, i paid thru credit card and it doesnt show in their swipe machine while i was already being deducted! I told even called my bank and let the bank representative talk to the cashier but they werent contented hence they asked for my credit card... Huh, when you dont want any hassle, dont stay in Astoria! Their staff wont have the assurance the clients need! Frustrating! Oh i almost forgot to mention that when we arrived from a long trip expecting to rest in our rooms at 2pm for the check in time, we were made to wait until 4pm.

    Reviewed October 13, 2014
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