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7.6

Very good
31.2% this month
/10
(5,370 reviews)See what guests said
Housekeeping103
Shops69
Breakfast44
See map

7.8

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
Signal Hill Observatory Platform 7.8 km
Poring Hot Springs 7.9 km
Kota Kinabalu City Mosque 8.0 km
Gaya Street Sunday Market 8.2 km
Night Market 8.8 km
Mamutik Island 9.0 km
Sabah State Museum 10.4 km
Tunku Abdul Rahman Marine Park 13.6 km
Sapi Island 13.6 km
Manukan Island 15.6 km
Nearby landmarks
1Borneo 110 m
One Borneo Hypermall 160 m
UMS Logo 680 m
Pusat Rawatan Warga (UMS) 720 m
roundabout 1.0 km
Marine Aquarium and Museum 1.0 km
Faculty of Science and Natural Resources Lake 1.0 km
University Malaysia Sabah 1.2 km
Tasik Kg E 1.2 km
UMS Peak 1.4 km
Grand Borneo Hotel

"Nice hotel"

Mohd - November 19, 2021
Deluxe Room Grand Borneo Hotel
Interior view Grand Borneo Hotel
Golf course [on-site] Grand Borneo Hotel
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Grand Borneo Hotel

TA-00-01, 1 Borneo Hypermall, Jalan UMS, 1 Borneo, Kota Kinabalu, Malaysia, 88450 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the 1 Borneo part of Kota Kinabalu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sapi Island. Rated with 3 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

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Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Daily housekeeping

Value for money7.7
Distance to city center12 km
Location rating7.8
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport15.2 km

Rooms available at Grand Borneo Hotel

Very good
Room comfort & quality

7.5

Standard Rooms
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Gallery Room (Internal Window)
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Executive Suite
...
  • Room size: 41 m²/441 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Rooms
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Deluxe
...
  • Room size: 36 m²/388 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 33 m²/355 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
King Room
...
  • Room size: 36 m²/388 ft²
Enter dates to see prices
Suite Executive
...
  • Room size: 41 m²/441 ft²
Enter dates to see prices
King Room
...
  • Room size: 57 m²/614 ft²
Enter dates to see prices
Twin Deluxe
...
  • Room size: 33 m²/355 ft²
Enter dates to see prices

Frequently asked questions

Does Grand Borneo Hotel have a hot tub?

Grand Borneo Hotel does not have a hot tub.

What time is check-in and check-out at Grand Borneo Hotel?

Check-in is from 02:00 AM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Borneo Hotel?

Grand Borneo Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 90 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Grand Borneo Hotel has a car park right on site for maximum convenience. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Grand Borneo Hotel?

Wake up to a great buffet breakfast at Grand Borneo Hotel. Adults can enjoy breakfast offered with an additional charge of 26 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Borneo Hotel?

To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Grand Borneo Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Grand Borneo Hotel. Small or intimate events like birthday parties, entertainment events and honeymoons can also be accomodated. Services for wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and food and beverage are available upon request.

Can business events be hosted at Grand Borneo Hotel?

On-site venues and convenient event services make Grand Borneo Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 3 venues can accommodate up to 300 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Borneo Hotel?

Grand Borneo Hotel does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Grand Borneo Hotel?

Restaurants including City Food Corner and Maliangin Homestay are popular in Grand Borneo Hotel’s neighborhood which is known as 1 Borneo.

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Explore the neighborhood

What people love about Grand Borneo Hotel

  • 9.6

    Exceptional

    "Nice hotel"

    Mohd

    |

    November 19, 2021

  • 10

    Exceptional

    "Mostly recommended"

    kim

    |

    November 13, 2021

  • 9.6

    Exceptional
    Location

    "Strategic Location for North KK area."

    afza

    |

    October 29, 2021

Property ranking|Compared to 1,320 Kota Kinabalu properties
See all rankings
Room comfort score
7.5/10
Room size
30 sqm.
Cleanliness score
7.7/10
Service score
7.7/10
Better than
95
%
of Kota Kinabalu properties
Bigger than
90
%
of Kota Kinabalu properties
Better than
80
%
of Kota Kinabalu properties
Better than
79
%
of Kota Kinabalu properties
Overall rating:

7.6

Very good
5,370 reviews
Cleanliness
7.6
Facilities
7.4
Location
7.8
Read all reviews >
What travelers say they love:
Hotel quite clean,staff also friendly.
PETER from Malaysia
Family with young children
More about Grand Borneo Hotel

More about Grand Borneo Hotel

Grand Borneo Hotel

Never miss a single attraction in Kota Kinabalu when staying at Grand Borneo Hotel. Getting around in Kota Kinabalu is easy when staying at this hotel, strategically placed right in the heart of the city.
At Grand Borneo Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi services provided by Grand Borneo Hotel makes it easy to plan your day trips, sightseeing, and more around Kota Kinabalu.
Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Grand Borneo Hotel thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
All rooms at Grand Borneo Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV. In some select rooms, you can find bottled water, a coffee or tea maker and mini bar at your disposal.
Grand Borneo Hotel also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Grand Borneo Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. Grand Borneo Hotel is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
A memorable night with your travel companions can be had without going far, at the hotel's karaoke rooms.
Apart from amenities and services, Grand Borneo Hotel goes the extra mile to make sure all guests make the most of their time. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.


Reasons to stay here

Facilities at this hotel are rated higher than 81% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated it better than 96% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 94% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.4

Most talked about facilities

Housekeeping

262 mentions

Breakfast

209 mentions

Car Park

114 mentions

Swimming Pool

105 mentions

Languages spoken

  • English
  • Indonesian
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Karaoke
  • Swimming pool [indoor]

Cleanliness and safety

  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

Access

  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [on-site]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Mirror
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Soundproofing
  • Telephone
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Buffet
Location
TA-00-01, 1 Borneo Hypermall, Jalan UMS, 1 Borneo, Kota Kinabalu, Malaysia, 88450
Very good
Location

7.8

Airports

  • Kota Kinabalu International Airport (BKI)
    15.2 km
  • Kudat Airport (KUD)
    126.0 km

Public transportation

  • North Bus Terminal
    4.6 km
  • South Bus Terminal
    9.7 km

Hospital or clinic

  • Pusat Rawatan Warga (UMS)
    720 m

Shopping

  • Gaya Street Sunday Market
    8.2 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    130 m
What's nearby

Popular landmarks

  • Signal Hill Observatory Platform
    7.8 km
  • Poring Hot Springs
    7.9 km
  • Kota Kinabalu City Mosque
    8.0 km
  • Gaya Street Sunday Market
    8.2 km
  • Night Market
    8.8 km
  • Mamutik Island
    9.0 km
  • Sabah State Museum
    10.4 km
  • Tunku Abdul Rahman Marine Park
    13.6 km
  • Sapi Island
    13.6 km
  • Manukan Island
    15.6 km

Nearby landmarks

  • 1Borneo
    110 m
  • One Borneo Hypermall
    160 m
  • UMS Logo
    680 m
  • Pusat Rawatan Warga (UMS)
    720 m
  • roundabout
    1.0 km
  • Marine Aquarium and Museum
    1.0 km
  • Faculty of Science and Natural Resources Lake
    1.0 km
  • University Malaysia Sabah
    1.2 km
  • Tasik Kg E
    1.2 km
  • UMS Peak
    1.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from02:00
  • Check-out until12:00

Getting around

  • Airport transfer fee90 MYR
  • Distance from city center12 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)26 MYR

The property

  • Number of floors17
  • Number of rooms 325
  • Room voltage240
  • Year property opened2008

Reviews of Grand Borneo Hotel from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.6
Facilities7.4
Location7.8
Room comfort and quality7.5
Service7.7
Value for money7.7
High score for Kota Kinabalu
Rating
9+ Exceptional (563)
8-9 Excellent (532)
7-8 Very Good (1,170)
6-7 Good (650)
<6 Below Expectation (781)
Time of the year
Mar - May (900)
Jun - Aug (728)
Sep - Nov (884)
Dec - Feb (1,184)
All guests (5,330)
All room types
All languages

Show reviews that mention 

Showing 3,696 verified guest comments
12345
8.7
Excellent
John from United States
Couple
Gallery Room (Internal Window)
Stayed 2 nights in July 2010

Grand Borneo Hotel in Kota Kinabalu, Borneo”

New, clean, has a great pool and is located inside a luxury mall.
Far from town.

Grand Borneo is next to Novatel and Tune at Borneo 1 shopping mall about 30 minutes north of downtown. Kota Kinabalu is over-priced, thusly, making this hotel a great deal through Agoda. This site is best suited for business people. All the tours are located back in town. The FREE mall shuttle to downtown runs on the hour at the back of the mall-see info center for login. Mt. Kinabalu is about 2 hours away - we went to town and got the small bus for 15R. Great for adventurists and backpackers. Swimming on the beach is not an option and even the islands are dirty. The taxi mafia are everywhere! I would not label it a tourist site!

Reviewed July 18, 2010

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8.0
Excellent
Anwar from Indonesia
Family with teens
Gallery Room (Internal Window)
Stayed 2 nights in August 2011

Great location hotel”

Room is clean, modern furniture, direct access to shopping mall

this hotel is located in the shopping mall 1 borneo complex. there are 4 hotels in this complex: novotel, grand borneo, tune hotel and courtyard. we booked at grand borneo for 2 rooms, stayed there for two nights with my family. we arrived late midnight, the check in officer was ready to process our reservation. we got rooms at 5th floor. the room is not so big, but clean with modern furniture. it is good enough for two persons. the bed was also good so after check in we slept well. lcd tv is available inside the room but the tv channel was limited. anyway we will not stay the whole day inside the room. we booked the rooms without breakfast so in the morning we went down to the minimarket/convenience store "orange" (next left to the hotel) or 7-11 to buy light meal and drink. however, we can had our breakfast at per person at the hotel. for lunch or dinner we can buy the food at the 1 borneo hypermall complex. we can go to the city centre with scheduled shuttle bus (it is free) provided by the mall, the station is located at the north wing of the mall. you may inquire the time table at the hotel concierge. enjoy the trip and have fun at kota kinabalu!

Reviewed September 08, 2011

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9.3
Exceptional
SIEW from Singapore
Couple
Standard Rooms
Stayed 3 nights in July 2009

Stay at Grand Borneo Hotel”

As the hotel is only 1 year old, the room is clean and in very good condition. Everything is working fine, including the air-conditioning system. Hotel staff are friendly, helpful and responsive to requests.
The swimming pool is indoors and does not get the sunlight. The pool water tends to be cold,and therefore not attractive for a swim.

Grand Borneo Hotel offers good value for money. The room rate is attractive. The room is clean and in very good condition as the hotel was opened in mid 2008. It also offers a good decent buffet breakfast that comes with the room. It is located next to 1Borneo mall, which offers a good range of shopping and food choices. The main drawback is its location. It is located away from the city central and the ferry terminal. It is also located further away from the airport. This is somewhat compensated by the bus shuttle service to the city central that is offered by 1Borneo mall. However, the bus shuttle service is somewhat restrictive in that it comes at 1-hourly and half-hourly intervals depending on the time of the day and does not operate during dinner time. You may end up taking taxi instead of the bus shuttle service. Therefore, you can expect to incur more commuting time and cost when you stay at this hotel as compared with the hotels located in the city central.

Reviewed July 30, 2009

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8.7
Excellent
THI from Vietnam
Family with teens
Grand Deluxe
Stayed 2 nights in July 2011

Lovely hotel.”

Hotel value for money

Bedroom furniture beautiful, spacious and clean. Locations near 1 Borneo, one of the largest Mall in east Malaysia. Just go out the back door is shooping mall. The hotel is 25 minutes by taxi from airport. Free daily car from a Borneo shutle bus to downtown. Breakfast at the hotel are also quite good. The dining room is spacious, beautiful view. My family will be at Grand Borneo again when to Kota Kinabalu.

Reviewed July 19, 2011

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9.0
Exceptional
Suzana from Singapore
Solo traveler
Standard Rooms
Stayed 5 nights in March 2011

Good value for money”

modern, clean and very convenient as it is just above the 1Borneo Hypermall shopping complex. The breakfast in Seoul Cafe in the hotel is really good and serves a wide variety buffet.

I enjoyed my stay at Grand Borneo very much. Friendly and helpful staff. Modern and clean with all the facilities and convenience. The free shuttle service at 1 Borneo Hypermall makes it very convenient to go to the Kota Kinabalu CBD. Overall, this hotel is good value for money.

Reviewed April 04, 2011

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9.0
Exceptional
SHANTHINI from Malaysia
Group
Stayed 3 nights in November 2011

lovely Hotel with good & friendly service”

Service of staff & prompt help

Lovely hotel with good facilities, friendly staff & good prompt service. Only location is a little far from Kota Kinabalu town. But have one borneo mall, which was more than sufficient for our shopping or dining needs, but could increase in Sabah products whether food, clothes, accesories, decorative items, etc. (to specify clearly it is Sabah products). Hotel Food was good but breakfast variety could be more. hotel transport could be more reasonably priced.

Reviewed November 21, 2011

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9.0
Exceptional
Naruliswady from Brunei Darussalam
Couple
Grand Deluxe
Stayed 3 nights in October 2012

Love the hotel, lovely staffs.”

Easy access to oneborneo shopping mall, free shuttle bus to city, grand deluxe room with city view (wow!!) quick-respond services

We've booked a grand deluxe room for 3 nights stay (unfortunately our flight to KK on the first night got delayed). We arrived in KK the next morning. We went to the receptionist to check-in. Greeted and welcome by the staff named Ms Siti. She was really polite and helpful. The check-in process was super fast since we booked our room through. Then, we went to our room on the 9th floor. First impression of the room, wow! Breath-taking view of the city from our room. The room was quite big for my wife and I. Overall we were quite satisfied with the room, despite minor things (e.g. the windows, wardrobe, quilt, refrigerator, safety deposit) needs to give attention to. Overall, we were happy, fully satisfied and hope to stay in Grand Borneo hotel in the near future.

Reviewed October 31, 2012

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8.7
Excellent
Margarita from Australia
Group
Superior Rooms
Stayed 1 night in January 2010

grand Borneo stay January2010”

Lovely clean rooms. good comfy beds and linen Mmmm. very friendly helpful staff. good English. Entry into Borneo central from hotel which is large modern mall. food available in Mall. Closer to Kinabalu park etc.
Better to stay in town as apart from mall -No where to go at night as is 20mins away from city centre. cAN'T JUST GO WANDERING. About 30MYR to town. Opposite side of town to airport so earlier start for flights too.

The Grand Borneo is just one year old so is in it's heyday. Everything sparkling clean including the smiles and greetings from the staff. Beds are comfy. quiet. It is basically in a satellite city. on the way to Mt Kinabalu and Tanjung aru. Downside is apart from the modern mall (where u feel like u haven't left home so the point is??) there is nothing to do at night. unless this is your go, next time I will stay in the city centre so you can wander in the mornings or at night. People generally in Borneo were outstanding everywhere. we love the place and will go back but not to the Grand because of location only.

Reviewed January 20, 2010

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8.0
Excellent
Kevin from Malaysia
Couple
Superior Rooms
Stayed 1 night in February 2011

Comfortable and clean room”

Foods and services at Square Restaurant

The Grand Borneo was a lovely place for a base to experience Kota Kinabalu sabah. Located in the biggest shopping mall - 1 Borneo, very convenient to shopping and alternative places to eat (you have a lot of choices within / outside the mall). The car park is free if you able to park outside of the hotel else you need to park into mall parking but it's RM2 per day only(weekday), very cheap!! You just need around 30 mins to go to the centre of town (KK) and taxis are always available. Room is very comfortable, clean and staff very friendly. The food and services at Square Restaurant is great.

Reviewed February 18, 2011

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8.7
Excellent
Sien from Malaysia
Group
Grand Deluxe
Stayed 1 night in April 2011

Great Rooms and Guest Lounge”

Lovely Grand Deluxe room, guest lounge with free flow drinks all day, fantastic bath tub

we booked the grand deluxe room from grand borneo hotel, which was the best available in agoda. when we arrived, the front desk informed us that we have been upgraded to the executive suite. we were very pleased at first. when we checked in at the suite, the room was huge, with living area and spacious bathroom. however, the bath tub design was far from the grand deluxe room we had anticipated (and saw) from the agoda website. since there were just 3 of us, we demanded to be "downgraded" to the smaller (but more cosy) grand deluxe room. though there was some hesitation on this move, we were vindicated with the grand deluxe room. great bath tub with view from the window. the beds were comfortable, and the room was clean (almost brand new).

Reviewed May 06, 2011

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9.0
Exceptional
Chong from Malaysia
Couple
Gallery Room (Internal Window)
Stayed 2 nights in May 2012

Great Service”

Friendly Staffs

I did stay 2 night at Grand Borneo Hotel with a gallery room. Once checked in only realize the room was in twin bed type only. since i did paid the hotel in advance so nothing to do and unable to change due to fully book. Suprise that once i back to my room after shopping, they help us to combine the twin bed and add a bed cover to make it look like a queen bed. Thanks for the great service. definately will return to this hotel for my next visit.

Reviewed May 17, 2012

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8.3
Excellent
khairul from Malaysia
Solo traveler
Gallery Room (Internal Window)
Stayed 2 nights in August 2012

Small room but convenience enough”

One Stop Point to various places (restaurants, shopping, cinema)

i have a satisfied stay 2 nights here. i have stayed here more than 3 times. it is actually depends on what you need when you stay at any hotel/area in kota kinabalu. for me, this hotel embedded together as if once you booked this hotel then you get a separate packages as shopping in 1 borneo (most famous shopping complex in kota kinabalu), choice of restaurants (you can try a nyonya restaurant in 1b, very delicious and good food), cinema (gsc). other than that, if you prefer to use the hotel facilities, swimming pool is also provided at 1 level in the hotel building.

Reviewed August 09, 2012

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9.7
Exceptional
Karen from Philippines
Group
Gallery Room (Internal Window)
Stayed 5 nights in April 2012

Great hotel in a great location”

nice location & very accomodating staffs.

although we have experienced black-out for 2 consecutive days during our stay, i can still say that our stay at grand borneo was great. the location was good. its in the biggest shopping mall in borneo. the hotel staffs are very accommodating & friendly from the reception to housekeeping. they have a good service. its a family friendly hotel. children can move around by themselves without any harm.

Reviewed May 06, 2012

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8.7
Excellent
Justine from Malaysia
Business traveler
Gallery Room (Internal Window)
Stayed 3 nights in January 2012

A perfectly pleasant experience”

Great staff, excellent room, and strategic location if you don't need to be in the city

i was really pleasantly surprised by grand borneo and would gladly stay there again. check in was effortless and pleasant and the rooms are ample in size (i.e. you don't knock things off tables if you turn around too quickly like some of those hole-in-the wall so called boutique hotels in kk warisan square. yes, the hotel is a bit out of town but my meetings were nearby anyway. all the important things were provided - comfy and clean beds, lovely pillows, safe, fridge, and hot shower. clever design and good use of space, like the sliding wardrobe. the door staff were also very attentive and helpful. housekeeping brought an iron when i called and left it with me for the duration of the three-day stay. the only major grouse i have was that the lan wireless seemed never to be on late at night and early in the morning. this is the kind of thing that can really put you out if you are traveling for business. all in all, a good effort from the hotel - let's hope they keep it up!

Reviewed January 21, 2012

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9.3
Exceptional
Rhys from Singapore
Solo traveler
Stayed 3 nights in April 2009

Great hotel & great value”

1) Beside 1Borneo HyperMall. 2) Great view of Mt Kinabalu. 3) Helpful staff. 4) Great swimming pool.
1) A bit far from KK City. 2) Not all the shops in 1Borneo opened. 3) Massage shop beside the hotel is expensive.

Stayed in Mercure Hotel during my recent trip to Kota Kinabalu and had a great experience. The hotel is new and my assigned room has a fantastic view of Mt Kinabalu. I loved waking up on the morning and be greeted by the beautiful sight of the mountains amongst the fogs. The hotel staff is very helpful. I approached the front desk staff to assist in the rental of a car for use for the next day at almost midnight one of the night. The staff was extremely commendable as he searched several agencies and arranged for a car for me at a good rates. My stay in Kota Kinabalu was indeed greatly complimented by the great services of the hotel. I would definitely be staying in Mercure again should I return to Kota Kinabalu.

Reviewed April 27, 2009

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8.7
Excellent
Tisha from Canada
Couple
Gallery Room (Internal Window)
Stayed 2 nights in May 2011

lovely hotel with great service”

cleanliness, location, rain shower,

Hubby and I really enjoyed our stay at Grand Borneo. We travelled with another couple and we were pleased with the hotels amenities. The pool is a good size and hardly anybody uses it so we all had a good time relaxing there. The hotel room is a bit small but still fits 2 people comfortably. The worst part of the stay is that upon check in, they had ran out of rooms with King-sized beds and so they had to put us into rooms that had 2 twin beds - which ended up not being much of a problem since we just put the two beds together. The best part of this hotel is that it is right next to the mall. Lots of places to eat and lots of places to shop. It is kind of far from city central but it is not hard to get to the city at all from the hotel. The staff are very polite and accommodating. They even allowed us late check-up for no extra charge.

Reviewed May 29, 2011

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8.0
Excellent
Chelsey from United Kingdom
Couple
Gallery Room (Internal Window)
Stayed 2 nights in February 2012

Great hotel”

Built in to a shopping mall

We had a deluxe suit which was very nice and spacious, very comfortable beds. The staff were very friendly and helpful. The hotel is part of Borneo 1 mall so shopping is very easy, breakfast wasn't included but when payed for it was a good buffet. If you get the chance then book a trip at the tour desk in the lobby to see the Oran Utans! It was a great experience for us. The hotel is located out of Kota Kinabalu Center but there is a free shuttle in to town from the Borneo 1 mall and back which was extremely helpful. Don't expect sunbathing by the pool as the pool is sheltered and the sun only lasts a couple of hours on the terrace.

Reviewed March 08, 2012

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10.0
Exceptional
Tang from Malaysia
Couple
Stayed 1 night in September 2010

Overall is good!!”

breakfast

Our stay here was overall really good. I personally think the breakfast choices were good and they tasted good too. Grand Borneo Hotel just next to OneBorneo shopping mall but not so near to city. Luckily there is free bus shuttle service to city and airport. Staff are generally friendly and helpful. Good spread of breakfast varieties and much choice of restaurents at shopping mall.

Reviewed September 19, 2010

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9.3
Exceptional
Yuniarti from Indonesia
Family with young children
Gallery Room (Internal Window)
Stayed 3 nights in June 2011

Great Hotel, Comfort, lovely hotel.”

Clean room.

perfect. i was stay with my young daugther (7 years old) and we was enjoy with room, lobby, wifi, swimming. the hotel very close with mall. only a minute to breakfast and lunch. also for dinner until ten o'clock. very enjoy in our holiday at grand borneo hotel (4 star hotel). we will back again.

Reviewed July 18, 2011

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8.7
Excellent
Chye from Brunei Darussalam
Couple
Gallery Room (Internal Window)
Stayed 2 nights in July 2011

Great location Hotel”

Shopping

The hotel is in an excellent location within the mega mall for those travelers do not drive and who like shopping, dining. We are able to get affordable and nice food. Even though the hotel is located out of town, there is free shuttle bus from One Borneo mall to Kota Kinabalu town. It save our moneys on transportation. The hotel is good for leisure and business.

Reviewed August 02, 2011

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