Grand Cititel Hanoi Hotel
Newly built
Free Wi-Fi

Grand Cititel Hanoi Hotel

13B Tong Dan, Hoan Kiem District, Hanoi, Vietnam, 100000
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    Grand Cititel Hanoi Hotel Reviews

    8.6
    Excellent
    /10
    (367 reviews)See what guests said
    9.6
    Exceptional

    "Located very nicely in the center ideally for sightseeing."

    Christoph

    -

    October 28, 2018

    8.9
    Excellent cleanliness
    Recommended by 91% of guests

    Things you’ll love about Grand Cititel Hanoi Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Breakfast [free]

    Excellent
    Location
    8.3
    See map
    Excellent location - 180 meters from city center
    Popular
    Nearby
  • Hoan Kiem Lake580 m
  • St. Joseph's Cathedral (Nha Tho Lon)880 m
  • Hoa Lo Prison1.17 km
  • Old Quarter1.18 km
  • Vietnam Fine Arts Museum2.15 km
  • Temple of Literature2.23 km
  • Ho Chi Minh Mausoleum2.53 km
  • One Pillar Pagoda2.68 km
  • West Lake3.34 km
  • Vietnam Museum of Ethnology6.29 km
  • This property is in high demand!

    Booked 13 times since yesterday | 17 travelers are looking at this property right now

    Value for money8.6
    Distance to city center1 KM
    Location rating8.3
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport3.6 km

    Rooms available at Grand Cititel Hanoi Hotel

    Grand Deluxe King
    Grand Deluxe King
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Queen Room
    Superior Queen Room
    ...
    • Room size: 20 m²/215 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Run of House
    Run of House
    ...
      Enter dates to see prices
      Run of House
      Run of House
      ...
        Enter dates to see prices

        What people love about Grand Cititel Hanoi Hotel

        • 9.6
          Exceptional
          Staff 

          "Very friendly staff, clean rooms and a decent breakfast buffet."

          Christoph

          |

          October 28, 2018

        • 7.6
          Very good
          Cleanliness

          "Look new clean and comfortable."

          Tjun T.

          |

          December 27, 2018

        • 8.0
          Very good

          "Overall, happy!"

          Caroline

          |

          January 4, 2019

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        More about Grand Cititel Hanoi Hotel

        More about Grand Cititel Hanoi Hotel

        8.4
        Excellent

        "Everything about this hotel is very good except the location..."

        Dinh

        |

        January 12, 2019

        An overview

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        What they offer

        9.2
        Exceptional

        "Location is great."

        Maria P.

        |

        January 7, 2019

        Read more reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Grand Cititel Hanoi Hotel from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (367)Booking.com Reviews (57)
        8.6
        /
        10
        Cleanliness8.9
        Facilities8.0
        Location8.3
        Service8.9
        Value for money8.6
        All languages
        All guests (367)
        All room types
        Showing 137 verified guest comments
        12345
        9.6
        Exceptional
        Peramarajan
        Business traveler
        Grand Deluxe King
        Stayed 2 nights in May 2019

        A very good stay”

        A very good stay in Grand Cititel Hotel, Hanoi. Appreciate all the assistance given by Ms Sandy and her front desk team. Also appreciate and admire the enthusiasm from Ms Yen from the restaurent during breakfast. highly recomend this hotel for both business and leisure travelers.

        Reviewed May 15, 2019
        8.8
        Excellent
        Tee from Malaysia
        Couple
        Superior Queen Room
        Stayed 4 nights in May 2019

        Enjoyable”

        Everything is excellent here. Grand Cititel Hanoi Hotel is located within Old Quarter area, convenience store (Circle K) is just at corner of the street & about 10-15 mins walk to Hoan Kiem Lake. Hotel staffs are all friendly & helpful especially the female receptionist who checked me in. Appreciate for the complimentary cocktails they offered to celebrate anniversary with my boyfriend. My room is situated at level 8 (considered high floor in this hotel), not very nice view but very clean, provided with every amenities I need & the bed is really comfortable to rest on. International buffet served for complimentary breakfast, including of salad, fruit, sweet yogurt, bun, ham, cheese, porridge with condiments, rice with dishes, egg station & pho noodle station. Only 3 star for their facilities due to there’s no swimming pool, gym & spa in the hotel. The only unpleasant part is housekeeping attendant ring my door early at 8am on the 4th day just to ask if I need laundry service.

        Reviewed May 15, 2019
        8.0
        Excellent
        kyla from United Kingdom
        Couple
        Deluxe Twin Room
        Stayed 1 night in April 2019

        Overall stay was good”

        We arrived earlier than check in and was kindly given a room within 10 minutes (which they didn’t have to do, even though we were happy to wait). However, we were given a different older looking room than we had paid for online, facing a cement building with flourecent lighting running up and down it in the evening. Plus, the bathroom had mildew on the inside window, from ceiling - floor, which altered our impression of the hotel. Location: approx 30 mins walk to city lake. Breakfast: good selection. Staff: friendly. Although, when we went to check out first night, before our Halong Bay cruise, they tired to charge us extra for a dirty face cloth which shocked me; I’ve never experienced anything like it. So when we stayed for our second (pre-booked) night after cruise I was cautious about using the towels; not something we would want to be concerned about during our stay. We also had to request room that was advertised online & Agoda. Overall our stay was good.

        Reviewed April 07, 2019
        9.2
        Exceptional
        Melvin from Malaysia
        Solo traveler
        Deluxe King Room
        Stayed 3 nights in March 2019

        Value for money, convenient location, amazing staff”

        Highly recommend this hotel for either solo or couples. Rooms were very clean, Sandy (the manager) was very helpful and accommodating, and their booking staff (Rosie) was also super helpful. Unfortunately my flight was delayed several hours, and I made a airport transfer booking with them, so I emailed them hoping that they would see it to inform the driver, and Rosie replied to my email almost immediately! Location is also very convenient and safe, it's in the city, yet it's also tucked away in a peaceful corner. Literally 5-10 mins walk and you'll be in the center of Hanoi's organized chaos. Will definitely come back to stay here again when I visit Hanoi in the future.

        Reviewed March 24, 2019
        7.6
        Very good
        wilson from Australia
        Couple
        Superior Queen Room
        Stayed 1 night in April 2019

        Great staff, great location, great breakfast, but there was not ventilation”

        10/10 for staff, who spoke great English and were very friendly. 10/10 for the location which was very close to the Old Quarter. 10/10 for the breakfast buffet, it was delicious. But the room itself was 0/10 because it had a very strange smell which hovered around the whole night as there were no windows. The air in the room was very stuffy, it was like sleeping in a coffin. Only if the designers had installed more air vents to suck out old musty air, it would have been a great experience. Such a pity because we wanted to rave about this hotel.

        Reviewed April 30, 2019
        9.2
        Exceptional
        MUNHWI from South Korea
        Solo traveler
        Grand Deluxe King
        Stayed 4 nights in April 2019

        Perfect for traveling alone.”

        Room size suitable for living alone. The staff is kind. I was thankful for traveling alone in a friendly manner. When necessary, it solves the problem immediately. It is very clean because it is not built yet. Located near Hoan Kiem Lake, you can walk around the lake. There is a good massage shop nearby so you can easily access the massage shop. Conclusion: It's clean + Friendly Staff = Very Satisfied.

        Reviewed April 24, 2019
        9.2
        Exceptional
        Andrew from Malaysia
        Business traveler
        Deluxe King Room
        Stayed 2 nights in April 2019

        Business Travellers Option”

        Certainly one of the good options for business trips.

        Reviewed May 15, 2019
        8.8
        Excellent
        Rejuan from Bangladesh
        Business traveler
        Grand Deluxe King
        Stayed 4 nights in May 2019

        Good staff from Reception, supervisor,bar and the restaurant all good staff.”

        Good hotel to stay and very good behavior.

        Reviewed May 13, 2019
        10.0
        Exceptional
        Dawn from Singapore
        Family with young children
        Deluxe King Room
        Stayed 1 night in December 2018

        Great Surprise”

        No frills & very clean room and glad to stay there for a night. Very convenient & quiet location. Staff were very hospitable and they prepared a bday cake for our lil' one. We will recommend to other friends & family.

        Reviewed January 07, 2019
        10.0
        Exceptional
        Minhee from Vietnam
        Solo traveler
        Deluxe King Room
        Stayed 1 night in December 2018

        Recommended to all types of travelers. Don't hesitate to book here.”

        With best and kind staffs, it's nice hotel. The room was cozy, with the reasonable price. Food was also good. Specially, i loved carbonara pasta. For the location, it's near the attractions. So why not book here?

        Reviewed December 26, 2018
        10.0
        Exceptional
        Seni from China
        Business traveler
        Deluxe King Room
        Stayed 1 night in April 2019

        Totally worthy ”

        Thanks

        Reviewed April 27, 2019
        8.8
        Excellent
        Syed from Malaysia
        Business traveler
        Deluxe King Room
        Stayed 2 nights in April 2019

        Good Hotel”

        Only Hotel entrance is bid odd other nice hotel. Nice staff.

        Reviewed April 26, 2019
        9.2
        Exceptional
        Stiaan from Vietnam
        Solo traveler
        Superior Queen Room
        Stayed 2 nights in April 2019

        Exceptional”

        The buffet breakfast was wonderful with more than enough options to choose from. The staff was very friendly and helpful! The hotel (and my room) was clean and the bed/mattress was perfectly firm, just the way I like it!

        Reviewed April 12, 2019
        8.4
        Excellent
        Donna from Hong Kong
        Couple
        Deluxe King Room
        Stayed 3 nights in November 2018

        Good location in old quarters but dislike bathroom design”

        As all reviews have mentioned, the location is good though it's in a small alley. Not an extensive breakfast buffet but it serves the purpose. Their pho is good. Bed and pillow are ultra comfy. Staff are friendly and helpful. However, I dislike the bathroom design a lot. Both the shower and toilet area are transparent. Technically, when someone opens the door, they can see you using the bathroom. Not suitable for people looking for some privacy.

        Reviewed November 21, 2018
        8.8
        Excellent
        Shimon from Israel
        Couple
        Deluxe King Room
        Stayed 2 nights in September 2018

        Great option in Hanoi”

        This is a brand new hotel. It has a nice fresh decor, which made us feel at home. Staff was nice, though pretty hard to understand at times. We did really like this one, and even came back to it twice, but It does have some downsides so I’ll try giving a neutral review. Rooms are pretty small but very modern and have a good vibe to them. The bed is incredibly comfortable!! Room structure is pretty weird and there’s no real separation between the bathroom and the bed area, which makes it hard to avoid disturbances if someone is sleeping. The safe didn’t have batteries when we arrived and so they just came and *replaced* the whole safe 🤦‍♂️ what’s the point of having a safe if one can just grab it and go?! There are also little annoyances like no hangers for wet towels, or no stool to place luggage on. The “closet” is just a tiny open rack. Breakfast is good enough in Vietnamese standards. We’ve stayed in 4 different hotels around the old quarter area and we loved this location the most - it’s just outside the chaos, but still just a 5 minute walk away, and the French Quarter area is pretty damn beautiful and relaxing. Right by the hotel there’s the only real French bakery we found in Vietnam - L’epicerie - at the Sofitel Metropole hotel, and their pastries are really great 👍🏻 We highly recommend staying here, it’s a great deal.

        Reviewed September 24, 2018
        6.0
        Katie from United Kingdom
        Couple
        Superior Queen Room
        Stayed 2 nights in February 2019

        Weird hotel and lacks soul.”

        We were quite excited about staying here for two nights. However, from our arrival onwards there was a strange feeling to the hotel. The receptionist did welcome us, but the language barrier made check-in difficult. We also had communication issues when I tried to explain the noise issues with our neighbours who congregated in the hallway outside our room at midnight and again at 530am. Needless to say we didn’t sleep very well and moved rooms for the second night. Breakfast was also strange. It is a big white room with a buffet breakfast and a few members of staff. We were the only people there on both mornings, but there was just a strange ambience to the place, like we were in some kind of badly made sci-fi movie! I really wouldn’t recommend this hotel unless it’s a last resort.

        Reviewed February 14, 2019
        8.8
        Excellent
        Bee from Australia
        Couple
        Deluxe King Room
        Stayed 5 nights in January 2019

        Brand new hotel ”

        Pros Close to all the shops - 5mins walk Quiet location Noodle soup cafe just outside of hotel Chemist literally downstairs Money changer with the reception Bike rental avail with reception Friendly staff Mini gym Grab car knows the location Breakfast selection was ok (small dining area on L2) Cons Located next to a construction site (not noisy but dusty) Hidden but there is a big sign with 13B Room has ants even inside the fridge This is pretty much a new hotel as the pool is not ready, the gym is tiny and 90% done. Apart from that it's a good hotel. Apart from the ants I would return to this hotel if I visit Hanoi again

        Reviewed February 08, 2019
        6.4
        Good
        Nhật from Vietnam
        Couple
        Superior Queen Room
        Stayed 1 night in January 2019

        Nice small room. However, there was a weird smell within the building and the room”

        Room was clean. Location was ok, close to Hoan Kiem Lake, shops, and some local restaurants. However, the strong odor was present in the room and the hotel lobby as well. There was water leaking from the shower booth to the bedroom.

        Reviewed January 18, 2019
        8.0
        Excellent
        Caroline from Malaysia
        Couple
        Deluxe King Room
        Stayed 4 nights in December 2018

        Well maintained & clean”

        Pretty satisfied with the hotel stay. Comfortable soft bed, very clean, and hotel staff were courteous. Most importly, it’s not facing the main road where u have to ensure all the loud honkings. One least attractive point is the location, it’s near & walkable within 10-15mins to French quarter & old quarter. Not exactly too near, but still walkeable..overall, happy!

        Reviewed January 04, 2019
        8.0
        Excellent
        Mukesh from Hong Kong
        Couple
        Superior Queen Room
        Stayed 1 night in April 2019

        Nice stay”

        Hotel is about 10 min walk from Hoan Kiem Lake

        Reviewed April 23, 2019
        12345
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        Grand Cititel Hanoi Hotel
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        • Excellent location
        • Hoan Kiem Lake
        • Hanoi Railway Station is within 1.74 km