Great value”

It’s probably about a half mile from the old city of Jerusalem. It’s probably a good fifteen minute walk. On the way back it seems all up hill! The place was great. The breakfast was good. The price in the bar for two sodas and two french fries was about $20.00. There are some good Lebanese restaurants within a few blocks. Great place to stay

Awful Receptionist ”

I’m not sure if the receptionist is racist or just hate Filipino. I been travelling all over the world and this is my first time treated like shit. So unwelcoming.

Delightful stay”

Great experience for three nights. I know this may sound weird but even the parking garage under the hotel is clean and smells clean. The room was great, very clean and spacious especially for the money. The breakfast was fantastic. Eat after 8:00 am and it is less crowded after the tour bus crowd leaves. Plenty of variety of foods with plenty of salads, great breads and muffins. You are about three to four blocks from the old City and the Damascus gate. As you enter the Muslim section is a visual treat to see the shops, smell the food and enjoy the city. It is also very close to the Gordon's Calvary and the empty tomb (pass right by it). I'd stay again!

need improvement ”

trying to safe money by closing air condition in lobby and hallways also dont have staff available( bell boy) only certain hours breakfast is nothing special if u call down front desk taking a very long time to answer also asked reservation by front desk if i can extant my stay for an extra day since my flight had a delay was told OK then 3 hours later i get a phone call back from Mohamed claims he is a Mgr that they cant since got overbooked and have no place told them it was confirmed told me sorry have to come back and check out i have already left hotel to go shopping had to come back and wait 2 extra hours to have this resolved

Very good”

Overall I would give four and a half out of five stars. The staff, except for one, was very friendly and accommodating. However, when I checked in on my first night the male clerk was not very welcoming. It seemed that my presence was more of a bother to him (I was the only one in the lobby checking in since it was around 2 AM). I arrived late because my tour bus from Petra, Jordan didn't get to Jerusalem until late. The clerk just went through the motion-like a robot. No smile. No welcome to the Grand Court Hotel. No thank you. No have a wonderful stay, nothing. Other than this one hiccup, everything was great. The food – Breakfast and Dinner was great. I would recommend this hotel.

comfortable stay”

Walking distance to the Damascus Gate, close to the orthodox Jewish area. Nice lobby and well-equipped. It's a pity that the swimming pool's opening hour is between 10.00-18.00 when most people will go out for sightseeing or working. Wide variety of buffet breakfast. Room is spacious and has a nice view of the garden inside the hotel. Fusion cuisine is available. Check-in is a bit slow though.

good”

satisfactory,good 4* but not 5* convenient to the old city. very busy at meal times but good variety and abundance of food catering for all nationalities. receptionists helpful...booking taxis and tours but generally very busy.

A great hotel within walking distance fm Old City”

Everything was so nice at this hotel. We stayed two nights and wanted to extend one more night. This hotel is very popular with tour groups. Luckily we managed to get one more night. The one problem we encountered was the internet connectivity was poor in the room. We had to go to the common area for wifi.

Great hotel, great location, top service”

Would go back there anytime, loved it. The hotel is spacious, beautifully kept, the front desk staff were always so pleasant and helpful. They had 6 computors free of charge for their guests to use. Breakfasts were amazing in variety and each and every hot dish was tasty. Their salads and fruit salds were always fresh and excellent and their bread out of this world.

VeryNice (GoodDesign, Sophisticated, and Efficient”

The Concept of the hotel is very efficeint. Then we can get the information from the iPad on the front. Only Ground foor is free WiFi zone and also can use PCs(perhaps free). The design of the hotel is very cool, the atomosphere is sophisticated ,and is near the Madagascal Gate (10minutes for walk). One of the front staff is very kind (the others are not so kind). Also one of the restaurant staff is very kind but the managerlike man is not so good. But we felt very cold at fist night and we called front desk and concielge some times to bring us the blankets, but they didn't come and bring.

Beautiful Hotel with a grand foyer”

the beds were comfortable, the bathroom was attractive and clean. i thought the rooms would be slightly larger. we were glad for the shuttle, but wish it ran more frequently and you could ride it from the locations back to the hotel.

Great Location”

Staff was helpful. Good experience. Food at hotel is top notch. The location of the hotel is great. Close to the old city (within walking distance). The room are clean. When we 1st arrived the room we were assigned was not to our liking and requested another floor. No problem. Also had friends arriving the next day and asked if they could be assigned the room next to ours. No problem again. Will stay here again and recomend this hotel to friends.

Excellent few days”

All staff were friendly and helpful but the reception staff went out of their way to offer useful advice. The breakfasts were excellent with amazing choice. Our first breakfast was on Shabbat and we thought the choice was good then but the following day was even better. Rooms very comfortable. The location of the hotel is good for the Old City and the American Colony Hotel if you want to call in there for a posh coffee. On the slightly negative side many of the rooms are a long way from the lifts - but that wouldn't be a problem usually it was just that we had Mum with us and she can't walk far.

Good Location accommodating Package Tours in the M”

Good Breakfast, and generally I would say better value for money than those located near to the bus station. Close to Bethlehem buses which are located adj the Garden Tomb, which is very close to the Hotel.5-10 min walk to Damascus Gate, 20 min walk to Yaffa Gate and the new up market shopping area. The room I was in was clean, and a good size. Small problem with the Toilet flush, but it was soon sorted. No grounds to complain about this Hotel on my visit.

The Grand Hotel is not for tourists ”

We chose this location for its proximity to the Old City. We did not, however, expect to be ignored as non-Orthodox tourists. The check-in process alone took two hours --waiting for the room to be ready, then waiting in a long line of rude people to actually retrieve the key. Our stay was from Friday to Saturday and there was no way to get even a cup of coffee on Friday evening because of Shabbat. People sitting at the bar could get alcohol, though -- which I thought was strange. The breakfast on Saturday was segregated between Shabbat-observers and non-Shabbat observers. I asked a staff member if the coffee was hot and she looked glaringly at me and said WHAT? WHAT? With the throngs of people who come to see the Holy Land, the website needs to specify that if you are from a different religion, you will not feel welcomed at this hotel. It was a very disappointing experience and I did not like the unapproachability of the staff. I do not understand this sort of exclusivity.

bad experience”

The clerks were rude and unhelpful, there wasn't enough coffee in the room for two people or shampoo, soap the bathroom didn't work they couldn't give simple directions they never smiled they didn't help us with luggage when it was stored bad, bad, bad

Rude service, poor internet, overpriced hotel”

The receptionist were arrogant , with no exception. I thried to call 7 time to get them to fix the wifi in my room - no luck. When my mother and I paid money to use the massage chairs and they didn't work, all staff members told us that it was not their responsibility (even though the hotel obviously gets a cut of the profit!), and we could call the massage chair company the next day to get them fixed if we wanted..?! The hotel did not offer any apology; put up a sign that the chairs were malfunctioning; nor did they return to us the money before I had to make a big fuss! I would not stay at this hotel ever again.

new hotel, 15-20 minutes walking from the old city”

the hotel is about 20 minutes from the old city. the hotel is very big and new, the room is clean and convenient but nothing special. breakfast was good but not excellent, nice variety and decent quality.

Good location but no Wi-Fi in rooms.”

Sometimes when people book a hotel room, it is based on the description which the hotel provides. When the hotel fails to deliver, your visit to their establishment may not be satisfactory. The only place in the hotel where you could get connected to their Wi-Fi was within a small radius of their check-in desk. Now, this is a hotel packed with tour groups, and of course those groups take up every available seat between the check-in desk and the bar. The only place on the hotel grounds where I could login and do my work was to sit outside their main door in the cold Jerusalem winter weather.

Great location but small rooms”

Overall, the room was satisfied, there’re the various facilities in the room, especially the teakettle can boil water to drink, the room is a little small, the hotel's buffet is fit for my taste, the hotel's location is good for convenient travel,