This property is in high demand!
6 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- This neighborhood is preferred by frequent travelers. Properties here...
Right in the middle of Kuantan town next to the big malls.
Easy check in and out (No deposit needed)
- Many guests have praised the breakfast at this property
Berbaloi dgn harga yang mampu milik + sarapan..
- Many guests have praised the view at this property
I mmg suka view di sini
- Airport transfer available at additional charge. To request, check the...
Free Wi-Fi
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Airport transfer
Pool (kids)
6 travelers have booked today.
Based on 9,967 verified reviews
8.9
8.4
8.4
8.3
8.3
7.8
Location rating score
There are 78 places in walking distance!
| Value for money | 8.4 |
| Location rating | 8.9 |
| Nearest airport | Sultan Haji Ahmad Shah Airport (KUA) |
| Distance to airport | 13.5 km |
Based on 9026 reviews from verified travelers
Start out your day with Grand DarulMakmur Hotel Kuantan's available dining options such as Chinese cuisine to discover what's offered at this property!
Grand DarulMakmur Hotel Kuantan features free fitness center that is fittingly situated at the tip of your finger, making it possible for you to get your daily training session in at any time of the day so you can spend your vacation the way you want. For more details, please contact the property for more information.
While on holiday with your family, your children can also experience the fun in sports and recreation facilities offered at Grand DarulMakmur Hotel Kuantan such as children's playground.
At Grand DarulMakmur Hotel Kuantan, visitors can take part in contactless check-in and check-out option offered by this property for your ease of use and safety.
Absolutely! The benefits of staying at Grand DarulMakmur Hotel Kuantan include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your getaway.
Verified past guests that have stayed at Grand DarulMakmur Hotel Kuantan had an average nightly stay of 1 night at this property.
The typical room rate for Grand DarulMakmur Hotel Kuantan in the past month is 243.34 MYR, compared to city's average of 214.87 MYR.
Grand DarulMakmur Hotel Kuantan supports up to 4, with payment card options such as Visa, MasterCard, and American Express.
66.0% of our past customer assessments have given an optimistic review and comments about this property's food. You can look up on more detailed customer reviews, and comments for Grand DarulMakmur Hotel Kuantan down in the review.
Grand DarulMakmur Hotel Kuantan’s local community is Kuantan City which consists of popular restaurants such as Restaurant Hai Tian, Hyderabad Recipe's Kuantan, and Horizon Garden Kuantan Restaurant.

Experience Luxury and Comfort at Grand DarulMakmur Hotel Kuantan
Welcome to Grand DarulMakmur Hotel Kuantan, a luxurious 4-star hotel located in the heart of Kuantan, Malaysia. With its prime location and impeccable service, this hotel offers guests a truly unforgettable experience. Whether you're visiting for business or leisure, Grand DarulMakmur Hotel Kuantan is the perfect choice for a comfortable and enjoyable stay.
Step into our elegant lobby and be greeted by our friendly staff who are ready to assist you with all your needs. The hotel features 204 well-appointed rooms, each tastefully decorated with modern amenities to ensure a relaxing and convenient stay. From the moment you arrive, you'll be captivated by the hotel's warm ambiance and attention to detail.
At Grand DarulMakmur Hotel Kuantan, we understand the importance of a seamless check-in and check-out process. Check-in time begins at 03:00 PM, allowing you to settle in and start your stay on a relaxed note. When it's time to bid farewell, check-out is until 12:00 PM, giving you ample time to pack up and prepare for your departure. Our dedicated staff is always on hand to assist with any requests or queries you may have, ensuring a smooth and hassle-free experience.
Unwind and Relax at Grand DarulMakmur Hotel Kuantan's Entertainment Facilities
Nestled in the heart of Kuantan, Malaysia, Grand DarulMakmur Hotel offers a range of entertainment facilities to ensure a memorable and enjoyable stay. From shopping to unwinding at the bar, this hotel has something for everyone.
Step into the hotel's shopping arcade and indulge in a retail therapy session. The arcade is filled with a variety of shops offering everything from clothing and accessories to souvenirs and local crafts. Whether you're looking to update your wardrobe or find the perfect gift for loved ones back home, the shopping arcade at Grand DarulMakmur Hotel has you covered.
After a day of exploring the city or attending business meetings, head to the hotel's bar for a well-deserved drink. The bar offers a cozy and inviting atmosphere, perfect for unwinding and socializing with friends or colleagues. Sip on a refreshing cocktail or try one of the bartender's signature creations while enjoying live music or sports events on the big screen.
With its convenient location and an array of entertainment options, Grand DarulMakmur Hotel Kuantan ensures that guests have a truly enjoyable and memorable stay. Whether you're in the mood for shopping or want to unwind with a drink, this hotel has everything you need for a fantastic experience.
Stay Active at Grand DarulMakmur Hotel Kuantan's Impressive Sports Facilities
At Grand DarulMakmur Hotel Kuantan, we understand the importance of staying active and maintaining a healthy lifestyle, even while on vacation. That's why we offer an impressive range of sports facilities to cater to our guests' fitness needs.
Our state-of-the-art fitness center is equipped with top-of-the-line exercise machines and equipment, ensuring that you can enjoy a comprehensive workout session. Whether you prefer cardio exercises, strength training, or a combination of both, our fitness center has everything you need to break a sweat and stay in shape. Our friendly and knowledgeable staff is always on hand to assist you and provide guidance if needed.
In addition to our fitness center, we also offer a free fitness center for our guests. This facility is perfect for those who want to squeeze in a quick workout or maintain their fitness routine while traveling. With a variety of exercise machines and equipment available, you can easily get your heart rate up and burn some calories. So, don't let your fitness goals take a backseat during your stay at Grand DarulMakmur Hotel Kuantan - take advantage of our exceptional sports facilities and keep your body active and energized.
Convenience at Your Fingertips: Grand DarulMakmur Hotel Kuantan's Top-notch Facilities
Grand DarulMakmur Hotel Kuantan takes pride in providing an array of convenience facilities that will make your stay in Kuantan, Malaysia, truly remarkable. With 24-hour room service, you can indulge in delicious meals and snacks at any time of the day, ensuring that your cravings are satisfied around the clock. Additionally, the hotel offers laundry service and dry cleaning, allowing you to keep your wardrobe fresh and clean throughout your stay.
For those who value security, Grand DarulMakmur Hotel Kuantan offers safety deposit boxes to keep your valuable belongings safe and secure. The hotel's concierge is also available to assist you with any inquiries or special requests, ensuring that your needs are met with utmost care and attention. Stay connected with the world as the hotel provides Wi-Fi in public areas and free Wi-Fi in all rooms, allowing you to effortlessly browse the internet or attend to any work-related matters.
To cater to the needs of all guests, the hotel offers a designated smoking area for smokers. Furthermore, if you are in need of any essentials or snacks, the convenience store on-site is the perfect place to stock up. With daily housekeeping and luggage storage services, you can rest assured that your room will always be tidy and your belongings well taken care of. Grand DarulMakmur Hotel Kuantan truly goes above and beyond to provide convenience and comfort to its guests.
Convenient Transport Facilities at Grand DarulMakmur Hotel Kuantan
At Grand DarulMakmur Hotel Kuantan, we understand the importance of convenient transport options for our guests. That's why we offer a range of transport facilities to ensure a hassle-free stay.
For those arriving by air, our hotel provides airport transfer services. This means you can relax and enjoy your journey knowing that a comfortable and reliable transfer will be waiting for you upon arrival.
If you prefer to explore the city on your own, we have a car park onsite. The best part? It's completely free of charge! This means you can park your vehicle with peace of mind, knowing that it's safe and secure. Additionally, our ticket service is available to help you plan your day and make the most of your time in Kuantan.
Whether you're traveling for business or leisure, Grand DarulMakmur Hotel Kuantan has got you covered when it comes to transport facilities. Enjoy a stress-free stay with our convenient airport transfer, complimentary onsite car park, and ticket service.
Luxurious Room Facilities at Grand DarulMakmur Hotel Kuantan
Indulge in the ultimate comfort and relaxation at Grand DarulMakmur Hotel Kuantan, where every room is equipped with a range of luxurious amenities. From the moment you step into your room, you will be greeted by refreshing air conditioning, ensuring a pleasant temperature throughout your stay. Wrap yourself in plush bathrobes and unwind after a long day of exploring the city. Stay up-to-date with the latest news with a complimentary daily newspaper delivered right to your doorstep. Getting ready for a night out? Make use of the convenient hair dryer provided in your room to style your hair effortlessly.
For those looking to enjoy a refreshing drink or snack, the mini bar in each room is fully stocked with a variety of beverages and snacks to satisfy your cravings. Step out onto your own private balcony or terrace and soak in the stunning views of Kuantan. And when it's time to unwind, settle in for a night of entertainment with the satellite/cable TV, offering a wide range of channels and shows to choose from.
At Grand DarulMakmur Hotel Kuantan, your comfort and convenience are our top priorities. Experience a truly luxurious stay with our exceptional room facilities.
Indulge in a Culinary Delight at Grand DarulMakmur Hotel Kuantan
Grand DarulMakmur Hotel Kuantan offers a range of dining facilities that are sure to satisfy every palate. Guests can enjoy the convenience of 24-hour room service, allowing them to indulge in delicious meals from the comfort of their own rooms. The hotel also features a restaurant, where guests can dine in a stylish and elegant setting, and savor a variety of delectable dishes prepared by talented chefs. For those who prefer to cook their own meals, a shared kitchen is available, equipped with all the necessary amenities.
Start your day off right with a scrumptious breakfast at the hotel's halal restaurant, which offers a breakfast buffet featuring a wide selection of local and international dishes. Whether you prefer a hearty Malaysian breakfast or a continental spread, there's something to suit every taste. The hotel also offers daily housekeeping, ensuring that the dining facilities are always clean and well-maintained. Additionally, guests have the option of availing grocery deliveries, making it even more convenient to enjoy a meal in the comfort of their own room. Grand DarulMakmur Hotel Kuantan truly caters to all your dining needs, providing a delightful culinary experience for every guest.
Luxurious and Spacious Rooms at Grand DarulMakmur Hotel Kuantan
Indulge in the comfort and elegance of Grand DarulMakmur Hotel Kuantan's room offerings. With a variety of room types to choose from, you are sure to find the perfect accommodation for your stay.
The Deluxe room, spanning 49 square meters, features two cozy single beds, providing ample space for a comfortable night's sleep. For those seeking a more lavish experience, the Executive Suite Room offers a generous 75 square meters of space, complete with a luxurious king bed.
Traveling with family or a group of friends? The Family Deluxe Quad and Family Deluxe Triple rooms are ideal choices. With 56 square meters of space, the Family Deluxe Quad offers four single beds, while the Family Deluxe Triple provides three single beds, ensuring everyone has their own comfortable sleeping arrangement.
Booking these exquisite rooms on Agoda ensures that you not only enjoy the best prices but also a hassle-free experience. With Agoda's user-friendly platform, you can easily compare room types, check availability, and secure your reservation in just a few clicks. Say goodbye to the stress of finding the perfect accommodation and let Agoda take care of all your booking needs at Grand DarulMakmur Hotel Kuantan.
Discover the Vibrant City of Kuantan
Located in the beautiful state of Pahang, Malaysia, Kuantan is a vibrant coastal city that offers a perfect blend of natural beauty, cultural heritage, and modern amenities. As the capital of Pahang, Kuantan is known for its stunning beaches, lush greenery, and warm hospitality.
One of the highlights of Kuantan is its pristine beaches, such as Teluk Chempedak and Balok Beach. With their crystal-clear waters, golden sands, and swaying palm trees, these beaches are perfect for sunbathing, swimming, and water sports. Nature lovers will also appreciate the nearby Taman Negara National Park, one of the oldest rainforests in the world. Here, you can embark on exciting jungle treks, spot exotic wildlife, and enjoy breathtaking views of cascading waterfalls.
In addition to its natural wonders, Kuantan is also rich in cultural heritage. Take a stroll through the city and you'll discover charming colonial buildings, traditional Malay houses, and vibrant street markets. Don't miss the opportunity to sample delicious local cuisine, which includes mouthwatering seafood dishes and traditional Malay delicacies. Kuantan also hosts various cultural festivals throughout the year, offering visitors a chance to experience the vibrant traditions and customs of the local community. Whether you're seeking relaxation, adventure, or cultural immersion, Kuantan has something for everyone.
Convenient Transportation Options from Nearby Airports to Grand DarulMakmur Hotel Kuantan
Located in the vibrant city of Kuantan, Malaysia, Grand DarulMakmur Hotel Kuantan offers a comfortable and luxurious stay for travelers. When it comes to reaching the hotel from the nearest airports, there are several convenient transportation options available.
For travelers arriving at Kuantan Airport, the most convenient way to reach Grand DarulMakmur Hotel Kuantan is by taxi. Taxis are readily available at the airport and offer a hassle-free journey to the hotel. The journey takes approximately 20 minutes, depending on the traffic, and provides a scenic view of the city along the way.
Alternatively, for those looking for a more budget-friendly option, there is a regular bus service available from Kuantan Airport to the city center. From the city center, it is easy to find a taxi or a local bus that will take you directly to Grand DarulMakmur Hotel Kuantan.
For travelers arriving at Sultan Haji Ahmad Shah Airport, the distance to the hotel is slightly longer. The most convenient transportation option is also by taxi, which can be easily found at the airport. The journey takes approximately 30 minutes, offering a comfortable and convenient way to reach the hotel.
In conclusion, whether you arrive at Kuantan Airport or Sultan Haji Ahmad Shah Airport, reaching Grand DarulMakmur Hotel Kuantan is a breeze. With options like taxis and buses readily available, you can choose the mode of transportation that suits your budget and preference, ensuring a smooth and enjoyable journey to your destination.
Explore the Vibrant Surroundings of Grand DarulMakmur Hotel Kuantan
Grand DarulMakmur Hotel Kuantan is ideally located near several prominent landmarks and attractions, allowing guests to immerse themselves in the vibrant atmosphere of Kuantan, Malaysia. Just a short distance away, visitors will find Masjid Sultan Ahmad Shah, a magnificent mosque known for its stunning architecture and serene ambiance. Guests can take a leisurely stroll through the mosque grounds, admiring the intricate details and peaceful surroundings.
For those seeking outdoor relaxation, Taman Esplanade is a must-visit destination. This beautiful park offers a tranquil escape from the bustling city, with lush greenery, well-maintained walking paths, and a picturesque lake. Visitors can enjoy a leisurely picnic, go for a jog, or simply unwind amidst the natural beauty.
Nature enthusiasts will also appreciate the nearby Tanjung Harapan, a stunning coastal area that offers breathtaking views of the South China Sea. This scenic spot is perfect for a leisurely walk along the beach, where visitors can feel the gentle sea breeze and take in the panoramic vistas.
In addition to these natural attractions, Grand DarulMakmur Hotel Kuantan is conveniently situated near several shopping destinations, including Waston and Giant. Guests can indulge in some retail therapy, explore local markets, and discover unique souvenirs to take home.
With its prime location near these landmarks and attractions, Grand DarulMakmur Hotel Kuantan offers guests the opportunity to experience the best of Kuantan's cultural, natural, and retail offerings.
Delicious Dining Options Near Grand DarulMakmur Hotel Kuantan
Grand DarulMakmur Hotel Kuantan is surrounded by a variety of dining options that are sure to satisfy any craving. Just a short walk away, you'll find Restoran Ana Ikan Bakar Petai, where you can indulge in mouthwatering grilled fish infused with the unique aroma of petai. For a taste of authentic Malaysian street food, head to Restoran Satay Zul, known for their succulent skewered meats and flavorful peanut sauce. Craving some Thai cuisine? Look no further than Restoran Sara Thai Kitchen (Jalan Gambut Branch), where you can savor the fragrant and spicy flavors of Thailand. If you're in the mood for something more contemporary, Atmosphere Industry offers a modern dining experience with a fusion of international flavors. For a taste of traditional Malay cuisine, Nasi Ulam D'Pondok is a must-visit, serving up aromatic rice dishes with a variety of herbs and spices. Dallah Restaurant is another fantastic option, specializing in Middle Eastern cuisine with dishes like kebabs, biryanis, and falafels. Rimba by Loft offers a unique dining experience amidst nature, with a menu featuring a blend of local and Western flavors. Craving some Indian cuisine? Restoran Alif Curry House is the place to go, serving up delicious curries and biryanis. Akob Patin House is a must-visit for fans of patin fish, a local delicacy prepared in various mouthwatering styles. And if you're in the mood for some sweet treats, Golden Appam Corner is the perfect spot for authentic Malaysian appams, a type of pancake made from fermented rice batter. With such a wide range of dining options just steps away, Grand DarulMakmur Hotel Kuantan is the ideal choice for food lovers looking to explore the diverse culinary scene of Kuantan.
Shop 'til You Drop at Kuantan's Premier Shopping Landmarks
Grand DarulMakmur Hotel Kuantan is perfectly situated amidst a plethora of shopping landmarks, ensuring that shopaholics are in for a treat. Just a stone's throw away is Cowboy, a vibrant shopping complex that offers a unique blend of traditional and modern products. For those looking for a one-stop shopping experience, Kuantan City Mall is the place to be, with its wide range of retail outlets and entertainment options. Mahkota Square is another popular destination, known for its trendy boutiques and local handicrafts. If you're in the mood for some serious retail therapy, head to East Coast Mall or Berjaya Megamall, where you'll find an array of international and local brands. For a more intimate shopping experience, Gio Mall and Kuantan Parade offer a charming mix of specialty stores and quaint cafes. And last but not least, don't miss out on the shopping extravaganza at Berjaya Megamall, a shopper's paradise with its extensive selection of fashion, electronics, and dining options. With these shopping landmarks just a stone's throw away, Grand DarulMakmur Hotel Kuantan is the perfect base for a memorable shopping spree in Kuantan.
Affordable Luxury: Experience Grand DarulMakmur Hotel Kuantan at an Unbeatable Price
When it comes to finding the perfect accommodation that combines luxury, comfort, and affordability, look no further than Grand DarulMakmur Hotel Kuantan. With an average room price of just $60, this hotel offers exceptional value for money, allowing you to indulge in a lavish stay without breaking the bank.
What sets Grand DarulMakmur Hotel Kuantan apart from other hotels in the city is its unbeatable pricing. While the average price of a hotel room in Kuantan stands at $49, this magnificent hotel offers a higher level of comfort and amenities at a mere $11 difference. Whether you are a budget-conscious traveler or simply appreciate getting the best deal, Grand DarulMakmur Hotel Kuantan is the perfect choice for you.
From the moment you step into the hotel, you will be greeted by a warm and inviting atmosphere that exudes elegance and sophistication. The well-appointed rooms are designed with your utmost comfort in mind, featuring modern amenities, plush bedding, and tasteful decor. With such incredible value for money, you can enjoy a luxurious experience without compromising on quality. Book your stay at Grand DarulMakmur Hotel Kuantan today and discover the perfect blend of affordability and luxury.
Excellent Service and Spacious Rooms
Grand DarulMakmur Hotel Kuantan in Kuantan, Malaysia, has received glowing reviews from its satisfied customers. Guests have praised the hotel for its excellent service and spacious rooms. The staff at the hotel are friendly, helpful, and attentive, ensuring that guests have a comfortable and enjoyable stay. The receptionists are particularly praised for their outstanding service. The rooms are described as very large, clean, and well-maintained, providing ample space for guests to relax and unwind. Families especially appreciate the spacious family rooms and the hotel's family-friendly atmosphere. The hotel's facilities, including a big swimming pool, are also highly recommended. Overall, guests have found the Grand DarulMakmur Hotel Kuantan to be a great value for money, with its excellent service, spacious rooms, and comfortable amenities.
A Memorable Stay at Grand DarulMakmur Hotel Kuantan
Grand DarulMakmur Hotel Kuantan is a delightful retreat that has garnered positive customer ratings across various aspects of its offerings. With an impressive overall rating of 8.2, this hotel has consistently impressed guests with its exceptional value, top-notch facilities, and convenient location.
One of the standout features of Grand DarulMakmur Hotel Kuantan is its excellent value for money. With an impressive rating of 8.1 for value, guests have consistently praised the hotel for providing a comfortable and enjoyable stay at an affordable price. Whether you are traveling for business or leisure, this hotel offers great amenities and services without breaking the bank.
The hotel's facilities also receive high praise from satisfied guests, with a rating of 8.0. From the moment you step into the elegant lobby to the well-appointed rooms and modern amenities, Grand DarulMakmur Hotel Kuantan ensures that every guest's needs are met. Whether you want to unwind by the pool, stay active at the fitness center, or indulge in a soothing spa treatment, this hotel has it all.
Furthermore, the hotel's prime location has earned it a remarkable rating of 8.7. Situated in the heart of Kuantan, Malaysia, guests have easy access to popular attractions, shopping malls, and dining options. Whether you want to explore the vibrant city or simply enjoy a leisurely stroll along the nearby beach, Grand DarulMakmur Hotel Kuantan offers a convenient base for your adventures.
With its exceptional value, top-notch facilities, and prime location, Grand DarulMakmur Hotel Kuantan promises a memorable stay for every guest. Whether you are traveling for business or leisure, this hotel's positive customer ratings reflect its commitment to providing a comfortable and enjoyable experience.
Excellent8.3
Facilities
Excellent8.9
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.
The property’s Fitness Centres (Sauna / Jacuzzi & Steam Bath) are currently closed until further notice.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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This hotel offers spacious and comfortable rooms, perfect for exploring the nearby city center attractions. Guests appreciate the friendly staff who provide excellent service and make their stay enjoyable. The pool is a great place to cool off, and the large, clean bathrooms are also a plus.
Outdated building and design, but comfortable stay with excellent service and convenience.
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Affordable price. Spacious room ( it's true that it was the largest hotel room in Kuantan). The staff was helpfull. Variety choices of food for breakfast. And delicious too. Unfotunately, there is still a room to improve. We book a double bed room but we got a queen bed instead. They can put 2 queen on the same room btw because the room was big enough. Not our luck that we got a problematic toilet ( tandas sumbat). We have to pump several time to make it clean for the next users. Euww. Maybe the previous users throw something on the toilet (pad/tissue). Not complaint since we attive late evening, tired and only want to stay for the night. If we stay longer than definitely will ask for maintanance.
Dear Ms Syahira, Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!! Thank you for taking time to share with us your experience while you were here at the hotel. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us. Thank you. Yours sincerely, The Management.
I had a fantastic stay at the Grand Darul Makmur Hotel during my recent trip. From the moment I arrived, the service was exceptional. The check-in process was quick and hassle-free, and the staff made sure to provide all the necessary information about the hotel and its facilities. The room was spacious, clean, and well-appointed, with a modern touch that made it feel cozy and luxurious at the same time. The bed was incredibly comfortable, ensuring a restful night’s sleep. I also appreciated the amenities provided, such as the complimentary Wi-Fi, a well-stocked minibar, and a large flat-screen TV. One of the highlights of my stay was the hotel’s location. It’s conveniently situated near local attractions and shopping areas, making it easy to explore the city. The on-site restaurant served a delicious breakfast buffet with a variety of local and international dishes, and the service was impeccable. What really stood out was the friendliness and professionalism of the staff. They went out of their way to accommodate my needs and were always available to assist with any requests. Overall, the Grand Darul Makmur Hotel offered great value for money, and I would definitely stay here again on my next visit. I highly recommend it to anyone looking for a comfortable and welcoming place to stay.
Dear Mr Chia, Warmest Greeting from Grand DarulMakmur Hotel Kuantan!! Thank you for taking time to feedback to us on your recent stay here at our hotel. Please know that we view your comments with utmost importance and we are constantly improving on our services. We are glad that our service staff was helpful and you had a pleasant and enjoyable stay here with us. We certainly look forward to welcoming you back to the tranquility of Grand DarulMakmur Hotel Kuantan. Thank you. Yours sincerely, The Management.
I had quite an unforgettable arrival experience at your hotel. It was raining heavily and I had to park at the uncovered parking area located quite a distance from the lobby. Carrying my bags up the stairs in the pouring rain was certainly not what I expected after a long trip. What made the experience truly memorable was watching several of your staff comfortably standing at the lobby entrance, completely unbothered, some even scrolling on their phones. Not a single person offered assistance or even the courtesy of a simple gesture. I must say the hospitality standard here really blurs the line between a hotel and a roadside motel.
Dear Ms Naziyatul, Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!! Thank you for taking time to share with us your experience while you were here at the hotel. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us. Thank you. Yours sincerely, The Management.
During my recent stay at Grand Darulmakmur Hotel, I found the experience to be generally comfortable, with several commendable aspects, but also areas that require improvement to enhance the overall guest experience. Upon arrival, the check-in process was smooth and efficient, and I appreciated the convenience of being able to park my motorcycle at the hotel porch. This priority parking arrangement was a thoughtful touch that made access to the hotel much easier. Additionally, it appeared that I was upgraded from a Deluxe Room to a Suite, which was a pleasant and unexpected surprise. The room itself was notably spacious, providing ample space to move around and relax comfortably. The design and furnishings of the room contributed to a cozy ambiance, creating a welcoming atmosphere for guests. One of the highlights of my stay was the excellent water temperature and pressure in the shower. The hot water supply was consistent and provided a relaxing and rejuvenating shower experience, which is always an important factor in hotel accommodations. However, there were certain issues in the bathroom that detracted from the overall comfort of the stay. One significant concern was the toilet’s water closet, which had a continuous water flow that persisted throughout the night. Not only did this result in unnecessary water wastage, but the constant sound of running water also disrupted the peacefulness of the room, which could be bothersome for light sleepers. Proper maintenance of plumbing fixtures should be a priority to ensure a more seamless guest experience. Another issue I encountered was with the shower faucet, which was preset to the rain shower mode. When I turned it on, I was unexpectedly drenched, as there was no clear indication of the setting. This could be inconvenient for guests who are not expecting the water to start flowing from overhead immediately. Providing better labeling or a default setting that allows guests to adjust the faucet before water flows would significantly improve usability. Additionally, the placement of the towel rack in the bathroom was less than ideal. It was positioned quite high above the bathtub, requiring me to step into the tub to reach the towels. This arrangement was not only inconvenient but could also pose a safety hazard, especially for elderly guests or those with limited mobility. Adjusting the height and location of the towel rack to a more accessible position would certainly enhance the functionality of the bathroom space. Cleanliness is another aspect that warrants attention. While the overall room was well-maintained, the cleanliness of the toilet and the grouting in the bathroom could have been better. Small details like these make a significant impact on a guest’s perception of the hotel’s standards, and ensuring that the bathrooms are thoroughly cleaned and well-maintained would contribute to a more pleasant and hygienic stay. Despite these areas that require improvement, my stay at Grand Darulmakmur Hotel was generally comfortable. The spaciousness of the room, the excellent water pressure, and the convenience of priority parking were all positive aspects that enhanced the experience. However, addressing issues related to bathroom cleanliness, plumbing maintenance, and fixture placements would significantly improve the overall quality of stay for future guests. With greater attention to detail and proactive maintenance, the hotel has the potential to provide an even more seamless and enjoyable guest experience.
Dear Mr / Ms, Warmest Greeting from Grand DarulMakmur Hotel Kuantan!! Thank you for taking time to feedback to us on your recent stay here at our hotel. Please know that we view your comments with utmost importance and we are constantly improving on our services. We are glad that our service staff was helpful and you had a pleasant and enjoyable stay here with us. We certainly look forward to welcoming you back to the tranquility of Grand DarulMakmur Hotel Kuantan. Thank you. Yours sincerely, The Management.
Airport transfer
Located in heart of Kuantan
Currency exchange
Free Wi-Fi in all rooms!
“Great hotel ”
Had such an amazing stay here over the weekend. The room was spacious and had a SmartTV which allows us to watch netflix together in the comfort of our individual beds. The SmartTV is a huge plus point for us. Additionally, there's ample parking space within the hotel grounds. Hotel location is superb, close to all of Kuantan's usual attractions. The only comment we could think of which the hotel could improve in the future is that that toilet's (bathtub and sink) a bit run down with slight stains / mold here and there. But it is still acceptable and comfortable for use. Final Note: The steps leading up to the lobby is quite high. If you're travelling with a wheelchair or stroller, the ramp is quite steep, and requires quite abit of effort. The hotel staff is always there to assist you, dont worry!
Dear Ms Syifa, Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!! Thank you for taking time to share with us your experience while you were here at the hotel. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us. Thank you. Yours sincerely, The Management.