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Grand Diamond City Hotel and Casino
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7.9 Very good location
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7.9Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

  • Air conditioning

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More about Grand Diamond City Hotel and Casino

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Verified traveler reviews

Agoda Reviews (38)
Booking.com Reviews (19)

6.8

Filter by traveler type
  • Cleanliness 6.5
  • Facilities 6.4
  • Location 7.9
  • Room comfort and quality 6.3
  • Service 6.6
  • Value for money 6.4
Good
based on 8 reviews
  • Cleanliness 6.5
  • Facilities 5.4
  • Location 7.5
  • Room comfort and quality 6.0
  • Service 5.8
  • Value for money 7.0
  • Cleanliness 6.0
  • Facilities 6.0
  • Location 7.7
  • Room comfort and quality 5.7
  • Service 6.7
  • Value for money 5.5
Very good
based on 8 reviews
  • Cleanliness 6.8
  • Facilities 7.3
  • Location 8.3
  • Room comfort and quality 6.0
  • Service 7.0
  • Value for money 6.8
Very good
based on 10 reviews
  • Cleanliness 7.0
  • Facilities 7.0
  • Location 8.4
  • Room comfort and quality 7.5
  • Service 6.8
  • Value for money 6.6
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  • ภาษาไทย
  • English
  • 日本語
  • Français
  • 繁體中文 (香港)
  • 한국어
  • 简体中文
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Room type
  • Superior Room
  • Deluxe Room

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Showing 28 verified reviews
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3.6
Louis from United States
Couple
Superior Room
Stayed 2 nights in April 2017
Review in English - from seasoned traveler”
Let me begin with PoiPet itself is a corrupt cesspool. That aside, permit us to talk about the hotel itself. FILTHY DIRTY UGLY, nothing like you would expect from a hotel associated with a Casino. Our bed had hairs and semen stains from some previous guest (although management insisted the rooms had been cleaned and linens changed - oh, and they wouldn't change them again) It was impossible to sleep with noise and smells. Non smoking areas... ha ha ha .. sure. Not! We had booked two nights, but only stayed one. Now about the staff.. living in Thailand we are used to service staff ignoring us from time to time. Here it was all the time... Even the casino dealers and staff didn't really care.. and certainly didn't smile.. just little unhappy robots. The one somewhat redeeming feature was the restaurant Chillax. The food was well prepared and tasty. I think a foreign chef. However, skip the included breakfast (downstairs across the street) unless you have interpreter with you. Food poor at best and staff..well you can guess. Bottom line.. do yourself a favor.. if you have reason to stay, stay on the Thai side of the border. And be sure to learn about the border problems (google it) if you are passing through. What time to cross, etc. Why satisfactory score on location.. the hotel is on the main road through between the borders. Even so, don't wander around at night. We did a little to look at other casinos... was always looking behind us.
Reviewed May 07, 2017
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8.4
Edward from Canada
Solo traveler
Superior Room
Stayed 5 nights in January 2017
Good hotel”
Only hotel in area with Internet. Others make you pay U$D:20/day but Diamond it is free. This is the reason I like it here. Good Front Desk
Reviewed February 07, 2017
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6.0
Bob from United States
Couple
Superior Room
Stayed 1 night in November 2016
Old place needs remodeling ”
Lots of mosquitoes in rooms and hallway no safes in the rooms the restaurant in the lobby is great but pricey ,for drinks
Reviewed November 21, 2016
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6.8
Siong from Malaysia
Solo traveler
Superior Room
Stayed 1 night in October 2016
Lacking of basic items”
With such high price, there was no complementary bottle water in the room. Moreover, there was no soap / shower foam provided.
Reviewed October 31, 2016
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7.0
beverley from Australia
Couple
Superior Room
Stayed 1 night in October 2012
great casino if that is what you want ”
one of the largest casino rooms around
the grand diamond city hotel&casino is there for the gamblers of which i am not one and alltough i can admire the effort put into the gambling halls i was there for the nights accomodation which was adequate without being great the breakfast which is served across the road from the hotel is also adequate but i must confess i did not pay a fortune for the room so it would be still value for money
Reviewed November 15, 2012
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4.3
James from Canada
Couple
Superior Room
Stayed 1 night in July 2012
Awful”
Location to cross the border
I have never written a negative review of a hotel here, but this one really deserves it. It is really difficult to give all the reasons why this hotel was so terrible. The room was very dirty. There was blood on the blanket. There were no amenities in the bathroom. There is no way this hotel deserves four stars. We had not printed our reservation voucher, and the receptionist refused to print it for us. Normally other hotels always have this voucher prepared for us. Finally, we asked where we could go to get it printed, and she said there was nowhere available in the area. In fact there was an Internet shop only a few minutes away. Generally speaking, Poipet is not a very nice place to stay. Probably you only need to stay there for one night to cross the border into Thailand. Well as I said, I have never written a negative review of a hotel, but do yourself the favor and choose another hotel. I have a feeling most of the hotels in Poipet are not so good, but at least you can avoid this one!!! Finally, even if you pay for Internet, it will not be available in your room. You must use the Internet in the lobby only. Good luck to anyone going to Poipet, which should not reflect negatively on your trip to Cambodia where the people were actually very friendly and helpful.
Reviewed July 24, 2012
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6.7
MARK from Thailand
Business traveler
Stayed 1 night in December 2011
Best location, decent rooms & best gambling floor”
1st hotel directly after Thai immigration, large variety of table games
Deluxe rooms were decent for the price. No in-room safe. No smoke smell, but the hotel, casino, hallways, and building was a little worn. Toothbrush, and clean towels. Nothing special about the view of Thai side and Holiday casino. The beds were typical Asian Boutique Traditional with wooded semi noisy frame especially when you move. Food outlets were decent, but nothing special. The area around the hotel is a bit dirty and not recommended for families. Many foreigners seen in the area as the gateway to Cambodia. Watch out for the foreigner visa scam. It is only 20 USD + 100-200 baht tea money. Only give your passport to the official at the Cambodian immigration table. Thai do not need a visa, but foreigners need a Cambodian visa (you don't need to go to any consulate near by for that) and entry stamp to return to Thailand and maybe plane tickets.
Reviewed December 14, 2011
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6.0
Alain from Canada
Couple
Superior Room
Stayed 1 night in December 2011
Ordinaire”
Rien de spécial
Séjourné à ce casino est plus que ordinaire. Défraichi par les années. Un coup de pinceau à la grandeur ferais du bien. Propre à la limite. Confort inexistant ou presque. Si vous n'avez pas besoin de séjourné à Poipet, passé tout droit, à moins d'aimer le jeu, et encore il faut parler Cambodgien. Point fort, personel gentil. J'ai eu besoin d'imprimer un document pour l'imigration. Impossible, l'imprimante étais hors d'usage, c'est quand même un minimum dans un établissement de cette envergure.
Reviewed December 22, 2011
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7.2
TAKAHIRO from Japan
Solo traveler
Superior Room
Stayed 1 night in April 2017
カジノをやるなら・・・”
一泊しました。アランヤプラテートから徒歩でポイペトに入りました。 1階がカジノになっています。部屋はまぁまぁかと思います。スタッフも普通。タイを出国、カンボジアに入国し、少しタイ側に戻ったところにホテルがあります。 結局カジノは見るだけで、やらなかったのですが、24時間やっています。
Reviewed May 06, 2017
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8.0
MASAKI from Japan
Solo traveler
Superior Room
Stayed 2 nights in May 2017
カジノだけの街……”
値段のワリに部屋の設備は普通……。シャワーの水圧が弱い、ぬるま湯しか出ない。カジノはラスベガスやシンガポールのカジノと比べると、かなり見劣りするが、カンボジアなら仕方ないか?タイバーツに両替しないとカジノ出来ない。それなりに賑わっている。 朝食は麺系・ゴハン系・ピザ・ハンバーガー等いろいろあって、注文してから作るシステム。美味しかったです。
Reviewed May 04, 2017
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