2015
Very good 7.7
Based on 7999 reviews

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Very good



based on 7999 reviews
  • Cleanliness 7.3
  • Facilities 6.9
  • Location 8.9
  • Room comfort and quality 7.5
  • Service 7.5
  • Value for money 7.5
  • Food and dining 7.3
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Michael from United Kingdom
Couples
1 Bedroom Suite
Stayed one night in November 2015
Made to feel welcome
Good customer service. Good variety of dining. Good location
On arriving, was made to feel very welcome from the staff on reception especially Prueng, smiling and pleasant in her attitude. (something i never got at two previous hotels. I stayed in a junior suite for two nights with breakfast included. The room was of a good size, bedroom separated from the bedroom and en-suite. Usual Thai decor, a little outdated, carpets also slight unclean, but these cannot be changed every time a customer marks them. A couple of issues arose, TV not working, unable to connect to WiFi (not big issues, but may need to use occasionally) but these were soon fixed by the hotel staff. I also required to borrow an iron, on contacting housekeeping, this was soon brought to my room. Breakfast included, very enjoyable, an excellent variety of dishes to set us up for the day. Also had dinner which was also very nice, again, an excellent variety of dishes served in good amounts with excellent service. The hotel is situated in a good area for all amenities, bars/restaurants, shopping malls. If i could pick faults, there would be two, one being, the reception area is in between two entrances to shops, therefore, anyone who wants to visit these shops has to enter the hotel reception. The second point is; to get to the swimming pool, customers have to pass through the restaurant, this is not a good look if the restaurant is busy. All in all, we enjoyed our stay at The Grand Diamond Suites, excellent value for money, with excellent staff performance. Would recommend & stay here again myself
Reviewed November 22, 2015

Derrick from Singapore
Families with older children
Stayed 3 nights in November 2015
Good but old
Location, reception at level 1
Compared to last year, house cleaning was short changing of complementary coffee, tea and drinking water, toiletries during our 3 day stay after they say us bought our own and even we have consumed the complementary. They were not replenished the next day. The newer bell boys are terrible. Flag a cab for us, told us that it was on meter, when we got on, the cab said he has no meter and wanted to cut throat. The other incident was we wanted to go to train market, the bell boy say cannot get cab and made us wait so long until we changed our itinerary to take BTS to another destination.
Reviewed November 22, 2015

Samphors from Cambodia
Business travelers
1 Bedroom Suite
Stayed 4 nights in November 2015
good hotel
all in
Good
Reviewed November 22, 2015

Thoo from Malaysia
Couples
1 Bedroom Suite
Stayed 3 nights in November 2015
Location
Food. Staff. Location
Great.
Reviewed November 21, 2015

LIM from Singapore
Families with young children
2 Bedroom Executive Suite
Stayed 4 nights in November 2015
Good location
Best location, convenient , good for shoppers
Good, will return
Reviewed November 21, 2015

Li from Singapore
Groups
2 Bedroom Deluxe Suite
Stayed 3 nights in November 2015
Great location
Location
Average
Reviewed November 20, 2015

OH from Singapore
Couples
1 Bedroom Suite
Stayed 3 nights in November 2015
Hotel condition to old
Staff is very helpful & friendly, Good Location
I stay there more than ten time but i feel that the room condition is getting old.
Reviewed November 19, 2015

KHURRAM from Australia
Families with young children
1 Bedroom Suite
Stayed 2 nights in October 2015
Good family hotel
Location Family Rooms
Nice hotel to stay with family in Pratunam area.
Reviewed November 19, 2015

Tan from Singapore
Couples
1 Bedroom Suite
Stayed 2 nights in November 2015
Great Location but the rest are so so
Location, Location, Location
So so
Reviewed November 19, 2015

Wei from Singapore
Groups
1 Bedroom Suite
Stayed 2 nights in November 2015
Hotel review
Spacious rooms, good gym facilites and service staff
Stay was good. Hotel is located next to Platinum Shopping centre which was great. Rooms was spacious which was a luxury. Imagine a living room with a TV and bedroom with another TV. Air conditioning was quite noisy though. Bathroom was good as well, with seperate shower and bathtub. I would recommend this hotel to future travellers
Reviewed November 19, 2015


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