Great customer care, very helpful”

I book the room for my family who cannot speak english but the hotel staff is helpful and supported all my request. They have made everything perfect. Thank you so much. I will book this hotel for my family for sure.

Acceptable”

We waited about an hour for the shuttle bus at Taipa Ferry Terminal. But there’s no shuttle bus. There’s no sign, no nothing. We ask the front desk about this, and the manager said, they didn’t get the “parking area” inside the Taipa Ferry Terminal. What a joke. They shoul’ve delete their Shuttle bus schedule on their website IMO. Because there isn’t one inside Taipa

Good Place to Stay”

The room was very clean, beds were comfy and the bathroom was very nice! Super simple check in, with nice staff. The location was good, you want to stay on this side. Attractions were all very close. Had to taxi everywhere but decently cheap.

Convenience”

Hotel is convenient to any place if you know how to take the public transport. Walking distance to Cotai Strip where all the giant hotels are located, such as Galaxy, Venetian, Sands Cotai Central, etc. Staff are generally ok. Only free transport to Ferry terminal by hotel shuttle, hopefully have shuttle to border gate.

Close to major location”

Good location

Staff Friendliness”

Staff are friendly and approachable.

Lied about having a fitness center and pool. Major hot water issues”

No fitness center or pool for at least 3 months already apparently, but still advertise them online. It's unethical and deceitful to say you have certain large and important facilities (to some people at least - I was in Macau for a fitness competition and was counting on using these facilities).. Also no hot water 2-6pm and then when there was hot water it was sporadic, noisy (lots of air in the line) and could not get hot enough.

very strange hotel”

I liked the location, however overpriced considering - pool was closed - gym was closed - coffee shop was closed - staff entered my room for no reason without permission - bathroom tap broken Much better value at bigger hotels such as Sheraton.

Room issues”

Upon arriving, the room felt like it was 10 degrees C. It was cold for Macau, around 15 C or less at night, so having the air con on full blast when we arrived wasn't fun. We kept our jackets on while in the room. I was able to get the room to about 15 C, but never more than that. The room itself was very clean. Not even watermarks on the the glasses. However, the room smelled of must and smoke (we were on a non-smoking floor) and the windows were bolted shut, so no ventilation was available. Having working windows would've been helpful for the temperature problem, too.

Great Value for Money”

It was a great experience for what I paid for. The room was clean, however I think that there was an issue with the fridge. The gym in the hotel is small and the equipment are quite old. The location of the hotel is somewhere in the residential area, so there are supermarkets and local restaurants where you can buy stuff. The shops nearby also closes quite late at about 10pm, so you can do some shopping at the supermarket or buy supper once you return to the hotel at night. There are bus stops outside where you can take bus to landmarks of Macau, also the Venetian Hotel area is only a 30 minutes walk away, however due to the construction nearby you could get lost on the way there. Overall I would stay there again if given the chance.

Old style hotel, good location and good room size”

Hotel is only a few bus stops away from the airport and Macau main island. The room is clean but rather old fashioned. It's around 25 minutes walk to Venetian Macao and 15 minutes walk to Gunha Street.

old hotel, but clean, quite & neat”

- with transportation from ferry terminal (but limited space from Taipa terminal, suggest go via Macau terminal) - old but good, room big & clean - comfort pillow - old casino, banker player Table play, other that all machine jackpot

Overall very nice hotel”

currently in the midst way to build the MRT in Macau. Will be more convenient after it is done. the decoration and style is a bit 1980 but still good in maintained. near to gun ye street and all in walking distance. Free shuttle bus to the casino is available at gun ye street. It is very convenient if you are planing to travel around Taipa area.

hotel transport”

Good excellent service of providing hotel transport to harbour in Macau. Not sure whether it does provide hotel transport from harbour in Taipa to hotel. It would be good to do so for the convenience of its guests.

big room, near bus station, not expensive”

room was quite big and inexpensive comparing to the rest. quite easy to find. bus stop is walking distance to the hotel. there is also 7eleven and a kmart near this hotel so guests can buy stuff. bathroom was clean. wifi had really good connection. highly recommended.

Disagree with the 4 stars status”

AC extremely cold, if not mistaken they have centralized AC in the room. We didn't switch ON the AC but we were too cold till can't sleep well. Room is rather budgeted hotel' style and condition. Think twice before you book. Enjoy travelling :)

Worth the money”

wifi in the room which is really impt for travelers planning their own trips I find the location pretty decent, there are supermarket and bus-stops(with many buses) nearby. it is also not far away from the taipa village and the venetian. staff is very polite and friendly the only unsatisfactory area is that the rooms are not very sound proof. I could hear the muffling sound from my neighbour's TV and it is terrible when you have neighbours who like to shout when they talk. Not good for light-sleepers

There were no confirmation”

I hereby Decline and Disput the following booking since there were none confirmation for the booking and called hotel that my booking were not exsist! This is the third time; 1st time: DoubleTree By Hilton Guangzhou Booking ID 7688468, 2nd time: engker Deluxe Collection Hotel Shenzhen Booking ID 86746875 and the 3rd time: Taipa Square Hotel Booking ID 87130728. I now required a full investigation and with a reasonable reply for my complain! Best regards, Michael Wan.

disappointed !”

Nobody could understand English at the reception. Then we arrived in the small room, and wanted to take a drink from the mini-bar, but it was empty. And off ! We called the room service, but they have no more room service. Then we decided to have a drink at the lounge bar, but it was also closed. I asked the reception when they will open, and the answer was simply : no ! In the morning, we were awaken at 7:30 with the noise of the employees cleaning the corridor and talking very loud...

Great location in Taipa”

It was great everything worked out there no complaints we asked for non smoking high floor and we got 18th floor 1811. The taxi drivers in Macau dont soeak English so before you go print out the Chinese name from the internet and show them when you checked in show thrm your room card