"Rooms spacious and elegant, loved the perfume scent all over the 16th floor."
Marijana - September 23, 2019
Location rating score
A spoiling hotel, the service and attention of staff to our needs was first class, we enjoyed every minute of our stay and will surely come again.
noemi | October 21, 2018
We were given several perks and freebees upon our check in and they have a foodcourt that is affordable and serves good food.
alberto | January 15, 2020
The hotel is very clean, cosy and service is good for every department like housekeeping, bell service, etc.
LIM | December 27, 2019
It was a short 4-day trip, but the care and service provided by the hotel made our holiday memorable.
Pei P. | August 19, 2019
It's definitely the very friendly and helpful staff that makes this hotel so special.
Otto | September 12, 2019
It was my second time to stay here and this was a better experience than the first.
Rachel | December 24, 2019
Free airport transfer
Free Wi-Fi in all rooms!
|Value for money||8.2|
|Distance to city center||1. Km|
|Nearest airport||Macau International Airport (MFM) - Macau|
|Distance to airport||5.2 km|
Hand sanitizer is available at Grand Emperor Hotel.
Rooms are disinfected every day at Grand Emperor Hotel.
Common areas of Grand Emperor Hotel are disinfected daily.
Contactless check-in and check-out is not available at Grand Emperor Hotel.
Grand Emperor Hotel offers temperature checks for staff and guests as a service, but it is not a condition of check in.
Grand Emperor Hotel does not have a doctor or nurse available on call.
Check-in is from 2:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Grand Emperor Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the Let us know what you need section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Grand Emperor Hotel also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Grand Emperor Hotel has a car park that's close to the property. Car parking is available for an additional charge. If you're looking for an easy way to get around Macau with private transportation, the hotel can arrange car rental for you.
Grand Emperor Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.
"A superb hotel with an ideal location and fabulous staff."
October 29, 2019
"The hotel also provide transport service to airport."
December 27, 2019
"Front desk staff very helpful."
January 9, 2020
Grand Emperor Hotel is situated in the heart of Macau’s entertainment and commercial district, 10 minutes from the ferry terminal and 15 minutes to the airport. This 23-story casino hotel, which opened in 2006, is noted for its imposing palatial façade and elegantly designed grand spaces. Amenities include the Emperor Palace Casino with six floors of gaming action, a nightclub, spa offering Eastern and Western massage treatments, a sauna, steam room, and extensive dining facilities. To make your reservation at Grand Emperor Hotel, please proceed to our secure online booking form.
"Staff are very nice even though they dont speak enhlish that..."
December 24, 2019
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 12 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Grand Emperor Hotel
Show reviews that mention
Beautiful hotel and centrally located”
Our stay in grand emperor hotel is splendid! The hotel is so luxuriously designed and the room is so spacious and beautiful! They also provide free hotel n ferry terminal shuttle pickup. The room is so clean the staffs are good mannered, there is a casino located on the fourth floor and there is also a food stall selling a variety of food and beverages on the 5th floor of the hotel. The hotel is also centrally located at the heart of Macau city. It is just a stone throw away from the famous tourist hotspot the Senado square and the ruins of St. Paul. It is also next to a shopping mall new yaohan and 5mins walk away from that and Lisboa casino.
Highly recommended hotel!!”
My experience staying at grand emperor hotel was a very pleasant & an enjoyable one. The hotel facilities are well equipped, hotel room is spacious & cosy. The hotel breakfast was a heartily spread. And I want to specially compliment two of their customer service officers, Ms Yoyo Saw & Ms Nicole Wong. These two ladies service were great, they treat their customers like prestige guest, they will go the extra mile helping us hire a cab, explaining to us with great patient, do their best to fulfill our requests & they never fail to put on a smile. Overall the stay at this hotel was really a great one. I am very happy & satisfied with their great service, & would definitely stay in again should I re-visit Macau. Highly recommended.
Dear Koh， Thank you for sharing such wonderful comments with other travelers. I am very pleased to hear that you have spent a wonderful time with us. It was a great pleasure to have you at Grand Emperor Hotel Macau, "You Home Away From Home". We are delighted to know that you had a memorable stay especially highlighting the services extended to you by Guest Service Officer Yoyo and Nicole. Especially thanks for highlighting our guest room, breakfast and staff performance which have lived up to your expectations. I will surely pass on your generous compliments to the rest of the team and management. Again, thank you for your comments which are helpful as we strive to continuously improve. We would love to have you back soon for more memorable moments. Please feel free to let me know if I can be of any further assistance. Best regards, Jenny Guest Service Manager
A day in the Big City”
Eventhough we only spent a day in Grand Emperor Hotel, in behalf of my comrades I would say the experience was remarkable. From the moment we got off the taxi cab the bellboy was very keen on assisting us and it did not take long to proceed to our room. Everyone was very accommodating and the hotel was very pleasing. The room was very homy and comfortable. It was very clean and orderly. Location is very accessible too. I would surely consider staying at Grand Emperor Hotel next time I visit Macau.
Honeymoon with my wife”
Thank you for the Grand Emperor hotel’s arrangement to our honeymoon tour in Macau in November 2018. The hotel could be located easily and close to the town centre area. The room has also been upgraded with Good view and nice declaration, giving my wife and myself lots of surprise and treasurable monent. The breakfast was good for value too. The staff was friendly and I definitely truly recommend friends and my family members to stay in this hotel next time. The best hotel if you want to stay in Macau Peninsula at a reasonable rate. For myself, I will definitely come back to stay next time.
Dear Wai, Thank you very much for your recent stay as well as the detailed feedback provided. It is my team and I who were humbled to be part of your special wedding anniversary. We are sincerely happy to have the opportunity to have you celebrate your special occasion here. Thank you for choosing to spend your sweet honeymoon with us and we look forward to welcoming you back for more memorable experiences in the very near future. Best regards, Jenny Zhao Assistant Front Office Manager
a 3 star hotel with 4 star accommodation”
it was one of our memorable trips concluded by the first class accommodation from our hotel. i would definitely choose grand emperor hotel on my next visit to macau and perhaps bring my kids and mom along. the staff are friendly though not all can speak english but they'd be willing to assist/introduce you to an english speaking personnel. also, breakfast should have been included in our room package. i appreciate them giving us maps, a travel guide plus souvenirs which not all hotels would provide. over-all the hotel is great!
NICE EXPERIENCE STAYING AT GRAND EMPEROR HOTEL”
I was staying at Sheraton Hotel for my trip to Macau. this time, I chosen Grand Emperor Hotel for 1night! It was a GREAT experience staying there. Staff are all polite and well trained, room are clean. I definite go back Grand Emperor hotel for my next trip. If Sheraton have 8score, Grand Emperor definite can get 7.5score. Last, the breakfast need to improve.
Dear Fanny, Thank you for staying with us and for taking the time to share your positive feedback. We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. It has been our pleasure having you as our guest and we look forward to welcoming you back very soon. Best regards, Guest Service Team
Good expericne @ Grand Emperor Hotel”
The location of the hotel is very convenient and easy walking distance from the city square. The next to the hotel was a department store. There is a supermarket in there, so can enjoy some local food hunting there too. All the staff were very friendly and well mannered. I think the hotel is very good value for money. If I have a chance to go back to Macau, I'll choose to stay @ Grand Emperor Hotel again.
Live King size at Grand Emperor Hotel”
If you want to live King Size, Grand Emperor Hotel is the place to head in Macau. Hotel at city center and close to ferry terminal with shuttle bus from terminal to hotel and back. Stayed for 2 nights and no chance to complain about.The staff at Reception (day & night) very helpful and courteous throughout my stay. Will recommend to family and friends. Value for money.
Very good location, beside New Yaohan, within walking distance to Senado Square, Lisboa, Grand Lisboa, Wynn & Starworld hotels. Staff very polite & accommodating, upgraded us to Executive room. Booking came with free buffet breakfast which has quite a good spread. Will stay at Grand Emperor Hotel again if I ever return to Macau.
A Grand Escape”
The Grand Emperor was very well located in the city area of Macau and very close to some of biggest casinos (Wynn & MGM Grand). The Deluxe room was fantastic and we received wonderful service including breakfast or dinner at the hotel restaurants. Really loved the opulent and royal decor of the hotel. A truely royal experience!
???Good hotel and location but one disappointment”
The Grand Emperor Hotel was in a good location. A smaller casino hotel meant it was easy to access our rooms, the resturant and casino. The larger casino's were only a 5min walk away. Walking around this area of Macau was the best way to get around and enjoy the streets and alley's. We booked a Superior room, rooms large, king size bed, the blurb said included breakfast. Be aware - the Superior room booking included breakfast, the AGODA voucher said breakfast not included. Presenting for breakfast we were told it was not included. A quick email to AGODA and we were told it was at the hotels discretion. Not a good look, very disappointing. We contacted the other hotel we had booked that had breakfast included in the room type but not on the AGODA voucher and it was honoured without question, they actually found it strange we asked!!
Our experience at Grand Emperor Hotel was absolutely amazing. From the day we were picked at the airport until the our last day at the hotel was so comfortable and convenient. All the staff, particularly specially Jenny Zhao, one of the managers always went above and beyond. We were celebrating my husband’s birthday for this trip, we loved the birthday surprise they prepared in our room when we came in. The location is very central, shuttle to the casino strips, and the mall is just beside the hotel. The breakfast buffet was a good treat to look forward to every morning. Would definitely recommend this hotel!
Dear Alicia, Thank you for taking your precious time to share an experience of your stay at Grand Emperor Hotel Macau. We are most delighted to learn that you had a great stay and enjoyed the anticipatory services from our team. Your kind compliments in recognition of the service provided by our Assistant Front Office Manager - Jenny is much appreciated. We will certainly share your kind words encouraging her and team to continue their efforts to drive service excellence. We look forward to your continued support and sincerely hope your next plan to visit us will be very soon. Best regards, Guest Service Team
nice n good service ”
Grand Emperor is located in the centre of shopping area n got free shuttle bus to airport .The bellboys are very polite n friendly .the 24 hrs restaurant serve very good food n lot of varieties for u to choose n most important is price very reasonable.I Will come back for next visit in Macau.
Luxurious hotel with awesome staff”
Hotel nicely located and easy to find. Staff was very proactive and helpful. They upgraded us to Executive room for some reason, but we were happy. It was a huge room with beautiful view. Breakfast was nice and again the staff was very polite at breakfast area. Various attraction are at the walking distance from the hotel. They have their own Casino. They have free shuttle to Ferry terminals. It was a grand experience at Grand Emperor Hotel. We loved it.
Dear Randhir, Thank you for taking the time to write a review of your stay at Grand Emperor Hotel Macau. It is a delight to know that you had an overall enjoyable stay and loved our comfortable room. We are also very appreciative of your compliments on the service provided by the team. We look forward to seeing you soon. Best regards, Jenny Zhao Assistant Front Office Manager
Made us feel special”
Visited for our 10th anniversary and the staff's service and attention to detail made the stay feel special. Room was much bigger and more comfortable than we expected - especially loved the total blackout curtains after late nights and the mobile hotspot to take along touring, so helpful. Breakfast was awesome, we barely ate the rest of the day until late evening. The in-house casino isn't that interesting, but the hotel is very nearby Grand Lisboa, Wynn, and MGM. Also very close to the Senado square and sights in that area, a wonderful walk for an afternoon. I felt the Grand Emperor was a perfect mix of relation/ability to completely avoid casino madness vs. proximity to nightlife and casino madness. :)
Dear Ben, Thank you for your support of Grand Emperor Hotel and for recognizing our efforts with a perfect score. We are most delighted to hear that this was a wonderful stay and the team’s thoughtful gestures has added joy to your anniversary celebration. Your compliments on the exceptional service provided by the team will certainly be shared with the team to encourage them to continue their passion in driving service excellence. It was our pleasure having you as our guest and we look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager
Not the first time staying in this hotel. It never fails to impress me. This time with a group of 17 relatives and family members and everyone giving two thumbs up on the hospitality provided by Grand Emperor Hotel. I requested a special Swan Like decoration for some of my uncles and aunties for their wedding anniversary. The arrangement was arranged by Ms.Nicole and she has done a great job in making sure everything went well.Love it
Quiet in a grand location.”
Free shuttle bus from the ferry, easy check in and in our room some 20 minutes after leaving immigration. The location is just perfect. In the heart of Macau city but a wee bit away from the main draft. Easy access to the small narrow old Macau streets and passages and close to main public transportation hub, where you can get transport to every corner of Macau.. The hotel is quiet, clean and friendly. It has everything we are looing for when we want a nice relaxing weekend away from home.
Nice and clean hotel which situated at strategic location to main tourist spot at Macau island. Friendly staff. And one thing surprised me was the free upgrade of hotel room. Will definitely choose Grand Emperor Hotel if I back to Macau!!
Dear Wai, Thank you for choosing to stay at Grand Emperor Hotel and for taking the time to post this review. We are most delighted to learn that you had a lovely stay with us and our hotel has met your expectations. We look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager
Grand Emperor majestic”
The Grand Emperor is a great stay for its high standards of cleanliness and the generosity of its rooms. Also, being close to the Leal Senado Square, the Grand Lisboa and the other casinos and sights in Macau proper, its central location makes it a convenient, if not inexpensive stay.
amazing place to visit”
the overall rating of Grand Emperor Hotel is above average in such price range. the biggest department store - Yoahan is just round the corner and most of casinos in the peninsala is in walking distance (MGM, Wyne, Lisbon, Star World...). But the room is a bit small in the Macau-stardards nowaday even i stayed at the executive floor. Shower and toilet room is also tiny.
Free airport transfer
Free Wi-Fi in all rooms!