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Grand Emperor Hotel
288 Avenida Comercial de Macau , Macau City, Macau, Macau SAR, China, 000000 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Macau City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Ruins of St. Paul's. This 4-star property features restaurant to make your stay more indulgent and memorable.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Facilities
Free Wi-Fi in all rooms!
Luggage storage
Cash withdrawal
Car park [free of charge]
Room service [24-hour]
Made us feel special”
Visited for our 10th anniversary and the staff's service and attention to detail made the stay feel special. Room was much bigger and more comfortable than we expected - especially loved the total blackout curtains after late nights and the mobile hotspot to take along touring, so helpful. Breakfast was awesome, we barely ate the rest of the day until late evening. The in-house casino isn't that interesting, but the hotel is very nearby Grand Lisboa, Wynn, and MGM. Also very close to the Senado square and sights in that area, a wonderful walk for an afternoon. I felt the Grand Emperor was a perfect mix of relation/ability to completely avoid casino madness vs. proximity to nightlife and casino madness. :)
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Dear Ben, Thank you for your support of Grand Emperor Hotel and for recognizing our efforts with a perfect score. We are most delighted to hear that this was a wonderful stay and the team’s thoughtful gestures has added joy to your anniversary celebration. Your compliments on the exceptional service provided by the team will certainly be shared with the team to encourage them to continue their passion in driving service excellence. It was our pleasure having you as our guest and we look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager
Amazing time”
Our experience at Grand Emperor Hotel was absolutely amazing. From the day we were picked at the airport until the our last day at the hotel was so comfortable and convenient. All the staff, particularly specially Jenny Zhao, one of the managers always went above and beyond. We were celebrating my husband’s birthday for this trip, we loved the birthday surprise they prepared in our room when we came in. The location is very central, shuttle to the casino strips, and the mall is just beside the hotel. The breakfast buffet was a good treat to look forward to every morning. Would definitely recommend this hotel!
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Dear Alicia, Thank you for taking your precious time to share an experience of your stay at Grand Emperor Hotel Macau. We are most delighted to learn that you had a great stay and enjoyed the anticipatory services from our team. Your kind compliments in recognition of the service provided by our Assistant Front Office Manager - Jenny is much appreciated. We will certainly share your kind words encouraging her and team to continue their efforts to drive service excellence. We look forward to your continued support and sincerely hope your next plan to visit us will be very soon. Best regards, Guest Service Team
Magnificent property in an excellent location”
Splendid entree, walking on Gold and Diamonds.... rooms spacious and elegant, loved the perfume scent all over the 16th floor. Had the most delicious beef in the Chinese restaurant, staff perhaps even a bit over attentive, constant refill of tea, cleaning Royal Kitchen floor during breakfast but better than messy floors :) Everybody friendly and helpful, so I did not mind my access cards being blocked twice in one day.... so many great recollections
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Dear Marijana, Thank you for choosing to stay at Grand Emperor Hotel again and for taking the time to post this review. We are most thrilled to know that the performance of the team has contributed to a memorable experience for you. Your kind words in recognition of our works and efforts are much appreciated. Thank you for your support of us and we look forward to the privilege of creating several more wonderful experiences for you. Best regards, Jenny Zhao Assistant Front Office Manager
Good location, excellent service, value for money”
Room is very spacious and clean. Bed is comfy. Breakfast buffet has a good spread of food. Shuttle bus to City of Dreams is just 100m from hotel main entrance. Senado square and St Paul Ruins within short walking distance. Yaohan shopping mall just beside hotel where you can find supermarket and food court. Macau tower just a short 5 mins taxi ride away.
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We are most delighted to know that your stay was a pleasant one and you were happy with the room breakfast and location. Thank you for recommending our hotel to other travelers and we look forward to hearing from you soon of your next visit.
Highly recommended ! Grand Emperor Hotel is a very nice hotel to stay. ”
I do go to Macau a few times in a year with friends and family and always stay at Grand Emperor. The front desk staffs are very helpful always and assist their customer in every way to your request during the check in especially Yoyo who will make sure all requests are carried out. The hotel is very clean, cosy and service is good for every department like housekeeping, bell service, etc. The hotel also provide transport service to airport. I am very happy with the transport arrangement to hotel although there are only 3 of us, which they specially arrange a 7 seaters van to fetch us to airport. We love the breakfast in this hotel which provide a big range of food and taste of food is good. For location, very very convenient to go many places within walking distance to Senado, etc . There are variety of nice and reasonable priced food round the corner of the hotel I always highly recommend this hotel to all my friends who go to Macau and they also loved to stay there.
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Dear Lim, Thank you for choosing Grand Emperor Hotel Macau. We are most delighted to hear that you had enjoyed your stay with us. As an important guest of our hotel, your satisfaction is our priority. We will definitely share your high compliments to the relevant department to keep up the good work. Thank you again for your amazing feedback and we look forward to seeing you again soon! Best Regards, Jenny Zhao Assistant Front Office Manager
Excellent customer service”
The hotel provides great services by attend to guests quickly upon request. There were so polite and pleasant all the time, and will call and ask whether customer have any request or feedback would like to convey to PIC. Capsule coffee machine and soft drinks also provided free in the room. Phone with internet access is ready for customer's use in the room. My family and I were so satisfied with the service provided. I would definitely recommend my friends stay at this hotel during their holiday in Macau.
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Dear Bi, Thank you for taking the time to write such a lovely review of your stay at Grand Emperor Hotel Macau. It gives us great pleasure to read that you enjoyed your stay with us and the standard of all our services and facilities are deserving of your top compliments. Thank you for your perfect rating and we are eagerly looking forward to your next visit. Best regards, Guest Service Team
Amazing Stay!”
Traveled with parents & bringing a toddler. I am amazed to stay here with no regret on my choice. Staffs are very professional and efficient. The room is spacious and they have helped to decorate the room for my wife birthday. I can also tell my boy love the bed very much as he keep playing on it whenever we get back to our room. Next, the breakfast is so good with a lot of variety. My parents have given a lot compliments on it. I also think they take customer satisfaction very seriously as they keep collecting the feedback from everyone. Only 2 points: 1. Wondering why the shuttle bus service from airport is not available from 6pm-8pm? 2. We have bought some yogurt as my boy comfort food form nearby convenient shop, but realize the refrigerator is not cold enough & no way to adjust it. Anyway, these shall not be a spoiler to stay in this hotel. Definitely will stay here again!
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Dear WAI, Thank you for choosing Grand Emperor Hotel Macau. We are most delighted to hear that you had enjoyed your stay with us. Thank you for your comments, we will look into the issue that you have mentioned in order to enhance guest experience. We truly value your support and look forward to another pleasure of welcoming you back very soon. Yours Sincerely, Jenny Zhao Assistant Front Office Manager
FABULOUS HOTEL!”
This was a luxurious hotel and we were very happy during our two nights stay there. Hotel provides you with a free smartphone with which you can ring locally or internationally for no charge! Buffet breakfast and dinner were good quality. Location was excellent - 10 minutes' walk to Senado Square and cabs are everywhere. Would definitely stay here again when we next go to Macau - hope it will be soon!
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Dear Johanna, Thank you for taking the time to leave such an amazing review. We are most pleased to know that our hotel’s central location, dining and Handy Phone service has earned your top rating. Once again, thank you for your great support, all of us look forward to welcoming you back soon. Best regards, Guest Service Team
NICE HOTEL, FRIENDLY STAFF, GOOD LOCATION, ”
Very nice hotel, friendly staff, good services, Location is very good. The room is big and spacious and clean but the pillow is a bit too soft for me. Another thing is I'm quite disappointed with the hotel shuttle service. They provide free shuttle service from airport to hotel and vice versus, however the frequency is very low and they required 48 hrs to book the service in-advance. I have to take taxi to airport as the shuttle bus could not meet my schedule to airport. I hope they can consider to improve on this.
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Dear Teo, Thank you for choosing Grand Emperor Hotel Macau. We are most delighted to hear that you had enjoyed your stay with us. Regarding the comment about the airport shuttle bus service, we have shared with the relevant department to take note and for further consideration. At the same time, we have made a remark in your profile to provide a harder pillow for you to increase your comfort level next time. Thank you for your comments and we look forward to the pleasure of having you as our guest again soon. Best Regards, Jenny Zhao Assistant Front Office Manager
So Damn Nice ”
Room is big, clean and very comfortable, very good guest service and staff, breakfast is nice. Overall very good. Love this hotel very much.
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Dear KAREN, Thank you for choosing to stay at Grand Emperor Hotel and for taking the time to post this review. We are most delighted to learn that you had a lovely stay with us and that our service and breakfast have lived up to your expectations. Thank you for your great compliments and we look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager
A stay to remember forever ”
I would like to commend the mngt of this hotel for their warm hospitality and assistance in all of our needs. Also, thank you for making my fathers birthday extra special by putting baloons, card, and a bottle of wine which my father enjoyed.. definitely we will be back soon!
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Dear Gelo, Thank you for choosing to stay at Grand Emperor Hotel and for taking the time to post this review. We are most thrilled to know that the performance of the team has contributed to a memorable experience for you. Your kind words in recognition of our works and efforts are much appreciated. Thank you for your support and we look forward to the privilege of creating several more wonderful experiences for you. Best regards, Jenny Zhao Assistant Front Office Manager
Exceptional”
Big and clean room. Staff are frienly and helpful. Buffet were nice. Good location. We were enjoyed every minute of our stay.
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We are most delighted to know that your stay was a pleasant one and you were happy with the hotel’s central location and spacious room. Thank you for recommending our hotel to other travelers and we look forward to hearing from you soon of your next visit.
Exceptional”
The staff who attended to us Yoyo was very helpful in providing suggestions on where to visit. She also made special effort to ensure our transfer to the ferry terminal was taken care of. The portable phone provided for us to bring out of the hotel was very useful as we did not have local data plan. Overall, the service was great and the hotel was very clean and classy.
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Dear Xue, Thank you for taking your precious time to share an experience of your stay at Grand Emperor Hotel Macau. We are most delighted to learn that you had a great stay and enjoyed the anticipatory services from our team. Your kind compliments in recognition of the service provided by our Senior Guest Service Officer Yoyo Saw is much appreciated. We will certainly share your kind words encouraging her and team to continue their efforts to drive service excellence. We look forward to your continued support and sincerely hope your next plan to visit us will be very soon. Best regards, Guest Service Team
Grand accommodation!”
Its the family’s fist time staying at this hotel which is at the heart of Macau - near ruins of St Paul, tranpo hub going to cotai, ferry, airport and very near to convenience stores. We were given several perks and freebees upon our check in and they have a foodcourt that is affordable and serves good food. Luck for us we got upgraded to a deluxe family room which is so spacious. Breakfast is also okay, nothing fancy.
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Dear alberto, Thank you for choosing Grand Emperor Hotel Macau. We are most delighted to hear that you had enjoyed your stay with us, especially our location and food court have met your expectations. As an important guest of our hotel, your satisfaction is our priority. Thank you for your comments and we look forward to the pleasure of having you as our guest again soon. Best Regards, Jenny Zhao Assistant Front Office Manager
Family holiday in Macau”
Excellent hotel! Great location, can walk to Ruin of St Paul and shuttle buses outside hotel. Helpful, friendly staff.
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Dear Paul, Thank you for choosing Grand Emperor Hotel Macau. We are most delighted to hear that you had enjoyed your stay with us, especially our staff and location have met your expectations. As an important guest of our hotel, your satisfaction is our priority. Thank you for your comments and we look forward to the pleasure of having you as our guest again soon. Best Regards, Jenny Zhao Assistant Front Office Manager
We felt at home”
The room size is generous! We had everything we need, all requests were provided quickly. We felt so at home, sleep quality is great. We can hear slightly some noise from the hallway and from the other room if seated or working at the study area. Breakfast options are good, mainly Asian delicacies. The staff are so accommodating. Location is superb.
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Dear Imelda, Thank you for spending your valuable time to leave a review of your recent stay at Grand Emperor Hotel Macau. We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. Your kind words complimenting on our room, services and dining experience provided by the team is much appreciated. It has been our pleasure having you as our guest and we look forward to welcoming you back very soon. Best regards, Guest Service Team
Exceptional”
We stayed in a newly renovated room. It was comfortable and the decor was modern. We also tasted the dinner buffet. Great variety of food. It was even more pleasant to have live performance and lucky draw.
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Dear Yiu, Thank you for taking your precious time to share such a wonderful review following your stay at Grand Emperor Hotel Macau. We are most delighted to know that you had an extremely pleasant and comfortable stay, and all our services and facilities have exceeded your expectations. Your kind compliments about our room, food, and the live band performance presented in the Royal Kitchen is much appreciated. It was our pleasure having you as our guest and we look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager
Exceptional”
A superb hotel with an ideal location and fabulous staff. I could not fault it.
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Dear Mark, Thank you for choosing to stay at Grand Emperor Hotel and for taking the time to post this review. We are most delighted to learn that you had a lovely stay with us and our hotel has met your expectations. We look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager
Exceptional”
Very nice and clean hotel. Good location also.
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Dear Michael, Thank you for staying with us and for taking the time to share your positive feedback. I am pleased to know you had a great stay with us. Once again, thank you for your stay and great support, all of us look forward to welcoming you back soon. Yours Sincerely, Guest Service Team
NICE EXPERIENCE STAYING AT GRAND EMPEROR HOTEL”
I was staying at Sheraton Hotel for my trip to Macau. this time, I chosen Grand Emperor Hotel for 1night! It was a GREAT experience staying there. Staff are all polite and well trained, room are clean. I definite go back Grand Emperor hotel for my next trip. If Sheraton have 8score, Grand Emperor definite can get 7.5score. Last, the breakfast need to improve.
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Dear Fanny, Thank you for staying with us and for taking the time to share your positive feedback. We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. It has been our pleasure having you as our guest and we look forward to welcoming you back very soon. Best regards, Guest Service Team