Travelling to Macau SAR, China? Read all updated requirements before you book.
Exterior view, Grand Emperor Hotel in Macau
Superior Room - Room plan, Grand Emperor Hotel in Macau
Lobby, Grand Emperor Hotel in Macau
Casino, Grand Emperor Hotel in Macau
Casino, Grand Emperor Hotel in Macau
Ballroom, Grand Emperor Hotel in Macau
Ballroom, Grand Emperor Hotel in Macau

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8.7

Excellent

4,801 reviews

4,801 reviews

Housekeeping32
Breakfast18
24-hour front desk5
See map
See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Emperor Palace Casino

10 m

New Yaohan Department Store

50 m

New Yaohan

60 m

D2

90 m

Sky 21

100 m

Popular landmarks
Grand Lisboa Casino

290 m

Senado Square

360 m

Historic Centre of Macau

400 m

St. Dominic's Church

610 m

Monte Forte (Fortaleza do Monte)

730 m

Closest landmarks
New Yaohan Car Park

20 m

Crazy Paris Show

290 m

St. Augustine Square

290 m

Grand Lisboa Casino

290 m

Government House

300 m

Grand Emperor Hotel

288 Avenida Comercial de Macau , Macau City, Macau, Macau SAR, China, 000000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Macau City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Ruins of St. Paul's. This 4-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Inside city center

Check-in [24-hour]

Excellent breakfast

240 meters to Grand Lisboa Casino

Free Wi-Fi in all rooms!

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Free Wi-Fi in all rooms!

Luggage storage

Cash withdrawal

Car park [free of charge]

Casino

Restaurants

Room service [24-hour]

This property is in high demand!

10 travelers have booked today.

Value for money8.2
Distance to city center1 km
Location rating9.0
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport5.2 km

Rooms available at Grand Emperor Hotel

Excellent
Room comfort & quality

8.4

Family Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices
Superior Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Executive Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Executive Studio
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Room
...
  • Room size: 38 m²/409 ft²
  • Shower
  • 1 king bed and 1 single bed
Enter dates to see prices
Executive Suite
...
  • Room size: 84 m²/904 ft²
  • Shower
  • 1 king bed or 1 super king ...
Enter dates to see prices
Royal Suite
...
  • Room size: 126 m²/1356 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Suite
...
  • Room size: 125 m²/1345 ft²
Enter dates to see prices
Gao Ji Fang (Han Zao )
...
  • Bathtub
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Emperor Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Emperor Hotel?

Parking is free for guests. If you're looking for an easy way to get around Macau with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Grand Emperor Hotel?

A selection of food types including western and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 49.5 HKD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Emperor Hotel?

Grand Emperor Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and western. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Grand Emperor Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Grand Emperor Hotel.

Can business events be hosted at Grand Emperor Hotel?

On-site venues and convenient event services make Grand Emperor Hotel an ideal choice for hosting meetings. The venue available at the hotel can accommodate up to 200 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Emperor Hotel?

Grand Emperor Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Grand Emperor Hotel?

Guia Cable Car is the closest train, metro, or bus station, about 1.5 km away from Grand Emperor Hotel.

What restaurants are nearby Grand Emperor Hotel?

Grand Emperor Hotel is located in Macau City, famous for good restaurants such as Wong Chi Kei, A Lorcha and Dragon Portuguese Restaurant.

What popular shopping places are close to Grand Emperor Hotel?

Grand Emperor Hotel is located in Macau City area which features shopping places such as Macau Fisherman's Wharf, New Yaohan Department Store and Rua de São Paulo.

What are popular attractions near Grand Emperor Hotel?

Grand Emperor Hotel is located in Macau City area, which is famous for attractions such as Ruins of St. Paul's, Senado Square and Historic Centre of Macau.

What popular natural sightseeing spots are close to Grand Emperor Hotel?

Grand Emperor Hotel is located in the Macau City area, which is famous for natural sightseeing destinations such as lapsapan and Dr. Carlos d'Assumpcao Park.

See map

Explore the neighborhood

What people love about Grand Emperor Hotel

  • 10

    Exceptional
    Staff 

    "Friendly staffs, clean, and well maintained hotel."

    Alex

    |

    December 11, 2022

  • 9.6

    Exceptional
    Cleanliness

    "The hotel is very clean, cosy and service is good for every department like housekeeping, bell service, etc."

    LIM

    |

    December 27, 2019

  • 10

    Exceptional
    Location

    "Great location, can walk to Ruin of St Paul and shuttle buses outside hotel."

    Paul

    |

    January 1, 2020

Property ranking|Compared to 96 Macau properties
See all rankings
Location score
9/10
Room comfort score
8.4/10
Overall score
8.4/10
Service score
8.5/10
Better than
86
%
of Macau properties
Better than
81
%
of Macau properties
Better than
73
%
of Macau properties
Better than
72
%
of Macau properties
Overall rating:

8.7

Excellent
4,801 reviews
Cleanliness
8.5
Facilities
8.0
Location
9.0
Read all reviews >
What travelers say they love:
Very nice hotel, friendly staff, good services, Location is ...
Teo from Singapore
Group
More about Grand Emperor Hotel

More about Grand Emperor Hotel

Grand Emperor Hotel

For travelers who want to take in the sights and sounds of Macau, Grand Emperor Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Macau has to offer. Are you seeking the true Macau? Experiencing the best of the city's culture is easy with a stay at Grand Emperor Hotel, located merely 800 m from Ruins of St. Paul's.
At Grand Emperor Hotel, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Macau is made even more convenient with the taxi services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Grand Emperor Hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Grand Emperor Hotel are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and casino.
Enjoy the countless activities offered at Grand Emperor Hotel. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Macau. If gambling is your game, then stop by Casino at Venetian Macao only 5.0 km away, where games of chance are available to adults.


Reasons to stay here

Compared to the city's accommodation options, this hotel scored higher than 85% of them for food and dining.
Guests who stayed at this hotel have scored it higher than 87% of accommodations in the city.
According to guests who stayed here, this hotel's room comfort is rated higher than 81% of other accommodations in Macau.

Show less

Amenities and facilities

Excellent
Facilities

8

Most talked about facilities

Breakfast

50 mentions

Housekeeping

40 mentions

Food & Dining

15 mentions

Internet

9 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas
Things to do, ways to relax
  • Casino
Cleanliness and safety
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area
For the kids
  • Family room
Access
  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Taxi service
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Blackout curtains
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Mini bar
  • Satellite/cable channels
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Buffet

Location

288 Avenida Comercial de Macau , Macau City, Macau, Macau SAR, China, 000000
Excellent
Location

9

Airports
  • Macau International Airport (MFM) - Macau SAR, China
    5.2 km 15 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    26.4 km
Public transportation
  • Guia Cable Car
    1.5 km
Hospital or clinic
  • Tsan Heng
    380 m
Convenience store
  • 7 Eleven
    420 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Grand Lisboa Casino
    290 m
  • Senado Square
    360 m
  • Historic Centre of Macau
    400 m
  • St. Dominic's Church
    610 m
  • Monte Forte (Fortaleza do Monte)
    730 m
  • Ruins of St. Paul's
    800 m
  • A-Ma Temple
    1.1 km
  • Macau Tower Convention & Entertainment Centre
    1.2 km
  • Macao Museum
    1.5 km
  • Casino at Venetian Macao
    5.1 km
Nearby landmarks
  • Emperor Palace Casino
    10 m
  • New Yaohan Car Park
    20 m
  • New Yaohan Department Store
    50 m
  • New Yaohan
    60 m
  • D2
    90 m
  • Sky 21
    100 m
  • Supermercado San Fa Seng
    160 m
  • CTM Branch
    190 m
  • Rua da Felicidade
    250 m
  • Dom Pedro V Theatre
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A deposit of 1000(can be MOP, HKD or physical credit card) is required upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Distance from city center1 km
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)49.5 HKD
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors23
  • Number of restaurants3
  • Number of rooms 311
  • Room voltage220
  • Year property opened2006

Property announcements

Guests are required to provide valid arrival cards upon check in.

- Hotel only provides shuttle bus drop-off from Hotel to Macau-Zhuhai Boarder Gate
- Shuttle bus service must be reserved in advanced at Hotel Front Desk.
- Shuttle bus schedule refers to information provided by Hotel Front Desk.

A deposit of 1000(can be MOP, HKD or physical credit card) is required upon check-in.

Reviews of Grand Emperor Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.5
Facilities8.0
Location9.0
Room comfort and quality8.4
Service8.5
Value for money8.2
High score for Macau
Rating
9+ Exceptional (389)
8-9 Excellent (282)
7-8 Very Good (341)
6-7 Good (109)
<6 Below Expectation (68)
Time of the year
Mar - May (247)
Jun - Aug (347)
Sep - Nov (326)
Dec - Feb (269)
All guests (1,802)
All room types
All languages

Show reviews that mention 

Showing 1,189 verified guest comments
12345
10.0
Exceptional
Ben from China
Couple
Superior Room
Stayed 2 nights in July 2019

Made us feel special”

Visited for our 10th anniversary and the staff's service and attention to detail made the stay feel special. Room was much bigger and more comfortable than we expected - especially loved the total blackout curtains after late nights and the mobile hotspot to take along touring, so helpful. Breakfast was awesome, we barely ate the rest of the day until late evening. The in-house casino isn't that interesting, but the hotel is very nearby Grand Lisboa, Wynn, and MGM. Also very close to the Senado square and sights in that area, a wonderful walk for an afternoon. I felt the Grand Emperor was a perfect mix of relation/ability to completely avoid casino madness vs. proximity to nightlife and casino madness. :)

Reviewed July 19, 2019

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Dear Ben, Thank you for your support of Grand Emperor Hotel and for recognizing our efforts with a perfect score. We are most delighted to hear that this was a wonderful stay and the team’s thoughtful gestures has added joy to your anniversary celebration. Your compliments on the exceptional service provided by the team will certainly be shared with the team to encourage them to continue their passion in driving service excellence. It was our pleasure having you as our guest and we look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager

Responded August 22, 2019
Grand Emperor Hotel
10.0
Exceptional
Alicia from United States
Couple
Superior Room
Stayed 4 nights in May 2019

Amazing time”

Our experience at Grand Emperor Hotel was absolutely amazing. From the day we were picked at the airport until the our last day at the hotel was so comfortable and convenient. All the staff, particularly specially Jenny Zhao, one of the managers always went above and beyond. We were celebrating my husband’s birthday for this trip, we loved the birthday surprise they prepared in our room when we came in. The location is very central, shuttle to the casino strips, and the mall is just beside the hotel. The breakfast buffet was a good treat to look forward to every morning. Would definitely recommend this hotel!

Reviewed May 21, 2019

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Dear Alicia, Thank you for taking your precious time to share an experience of your stay at Grand Emperor Hotel Macau. We are most delighted to learn that you had a great stay and enjoyed the anticipatory services from our team. Your kind compliments in recognition of the service provided by our Assistant Front Office Manager - Jenny is much appreciated. We will certainly share your kind words encouraging her and team to continue their efforts to drive service excellence. We look forward to your continued support and sincerely hope your next plan to visit us will be very soon. Best regards, Guest Service Team

Responded May 23, 2019
Grand Emperor Hotel
10.0
Exceptional
Marijana from Malaysia
Solo traveler
Superior Room
Stayed 2 nights in September 2019

Magnificent property in an excellent location”

Splendid entree, walking on Gold and Diamonds.... rooms spacious and elegant, loved the perfume scent all over the 16th floor. Had the most delicious beef in the Chinese restaurant, staff perhaps even a bit over attentive, constant refill of tea, cleaning Royal Kitchen floor during breakfast but better than messy floors :) Everybody friendly and helpful, so I did not mind my access cards being blocked twice in one day.... so many great recollections

Reviewed September 23, 2019

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Dear Marijana, Thank you for choosing to stay at Grand Emperor Hotel again and for taking the time to post this review. We are most thrilled to know that the performance of the team has contributed to a memorable experience for you. Your kind words in recognition of our works and efforts are much appreciated. Thank you for your support of us and we look forward to the privilege of creating several more wonderful experiences for you. Best regards, Jenny Zhao Assistant Front Office Manager

Responded September 30, 2019
Grand Emperor Hotel
10.0
Exceptional
KIA from Singapore
Group
Family Room
Stayed 2 nights in November 2019

Good location, excellent service, value for money”

Room is very spacious and clean. Bed is comfy. Breakfast buffet has a good spread of food. Shuttle bus to City of Dreams is just 100m from hotel main entrance. Senado square and St Paul Ruins within short walking distance. Yaohan shopping mall just beside hotel where you can find supermarket and food court. Macau tower just a short 5 mins taxi ride away.

Reviewed November 30, 2019

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We are most delighted to know that your stay was a pleasant one and you were happy with the room breakfast and location. Thank you for recommending our hotel to other travelers and we look forward to hearing from you soon of your next visit.

Responded December 03, 2019
Grand Emperor Hotel
9.6
Exceptional
LIM from Singapore
Group
Stayed 2 nights in December 2019

Highly recommended ! Grand Emperor Hotel is a very nice hotel to stay. ”

I do go to Macau a few times in a year with friends and family and always stay at Grand Emperor. The front desk staffs are very helpful always and assist their customer in every way to your request during the check in especially Yoyo who will make sure all requests are carried out. The hotel is very clean, cosy and service is good for every department like housekeeping, bell service, etc. The hotel also provide transport service to airport. I am very happy with the transport arrangement to hotel although there are only 3 of us, which they specially arrange a 7 seaters van to fetch us to airport. We love the breakfast in this hotel which provide a big range of food and taste of food is good. For location, very very convenient to go many places within walking distance to Senado, etc . There are variety of nice and reasonable priced food round the corner of the hotel I always highly recommend this hotel to all my friends who go to Macau and they also loved to stay there.

Reviewed December 27, 2019

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Dear Lim, Thank you for choosing Grand Emperor Hotel Macau. We are most delighted to hear that you had enjoyed your stay with us. As an important guest of our hotel, your satisfaction is our priority. We will definitely share your high compliments to the relevant department to keep up the good work. Thank you again for your amazing feedback and we look forward to seeing you again soon! Best Regards, Jenny Zhao Assistant Front Office Manager

Responded January 09, 2020
Grand Emperor Hotel
10.0
Exceptional
Bi from Malaysia
Family with teens
Family Room
Stayed 2 nights in December 2018

Excellent customer service”

The hotel provides great services by attend to guests quickly upon request. There were so polite and pleasant all the time, and will call and ask whether customer have any request or feedback would like to convey to PIC. Capsule coffee machine and soft drinks also provided free in the room. Phone with internet access is ready for customer's use in the room. My family and I were so satisfied with the service provided. I would definitely recommend my friends stay at this hotel during their holiday in Macau.

Reviewed January 29, 2019

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Dear Bi, Thank you for taking the time to write such a lovely review of your stay at Grand Emperor Hotel Macau. It gives us great pleasure to read that you enjoyed your stay with us and the standard of all our services and facilities are deserving of your top compliments. Thank you for your perfect rating and we are eagerly looking forward to your next visit. Best regards, Guest Service Team

Responded April 06, 2019
Grand Emperor Hotel
9.6
Exceptional
WAI from Malaysia
Family with young children
Executive Room
Stayed 2 nights in October 2019

Amazing Stay!”

Traveled with parents & bringing a toddler. I am amazed to stay here with no regret on my choice. Staffs are very professional and efficient. The room is spacious and they have helped to decorate the room for my wife birthday. I can also tell my boy love the bed very much as he keep playing on it whenever we get back to our room. Next, the breakfast is so good with a lot of variety. My parents have given a lot compliments on it. I also think they take customer satisfaction very seriously as they keep collecting the feedback from everyone. Only 2 points: 1. Wondering why the shuttle bus service from airport is not available from 6pm-8pm? 2. We have bought some yogurt as my boy comfort food form nearby convenient shop, but realize the refrigerator is not cold enough & no way to adjust it. Anyway, these shall not be a spoiler to stay in this hotel. Definitely will stay here again!

Reviewed November 09, 2019

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Dear WAI, Thank you for choosing Grand Emperor Hotel Macau. We are most delighted to hear that you had enjoyed your stay with us. Thank you for your comments, we will look into the issue that you have mentioned in order to enhance guest experience. We truly value your support and look forward to another pleasure of welcoming you back very soon. Yours Sincerely, Jenny Zhao Assistant Front Office Manager

Responded November 10, 2019
Grand Emperor Hotel
10.0
Exceptional
Johanna from Australia
Couple
Stayed 2 nights in January 2019

FABULOUS HOTEL!”

This was a luxurious hotel and we were very happy during our two nights stay there. Hotel provides you with a free smartphone with which you can ring locally or internationally for no charge! Buffet breakfast and dinner were good quality. Location was excellent - 10 minutes' walk to Senado Square and cabs are everywhere. Would definitely stay here again when we next go to Macau - hope it will be soon!

Reviewed January 19, 2019

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Dear Johanna, Thank you for taking the time to leave such an amazing review. We are most pleased to know that our hotel’s central location, dining and Handy Phone service has earned your top rating. Once again, thank you for your great support, all of us look forward to welcoming you back soon. Best regards, Guest Service Team

Responded April 06, 2019
Grand Emperor Hotel
9.6
Exceptional
Teo from Singapore
Group
Family Room
Stayed 3 nights in October 2019

NICE HOTEL, FRIENDLY STAFF, GOOD LOCATION, ”

Very nice hotel, friendly staff, good services, Location is very good. The room is big and spacious and clean but the pillow is a bit too soft for me. Another thing is I'm quite disappointed with the hotel shuttle service. They provide free shuttle service from airport to hotel and vice versus, however the frequency is very low and they required 48 hrs to book the service in-advance. I have to take taxi to airport as the shuttle bus could not meet my schedule to airport. I hope they can consider to improve on this.

Reviewed November 19, 2019

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Dear Teo, Thank you for choosing Grand Emperor Hotel Macau. We are most delighted to hear that you had enjoyed your stay with us. Regarding the comment about the airport shuttle bus service, we have shared with the relevant department to take note and for further consideration. At the same time, we have made a remark in your profile to provide a harder pillow for you to increase your comfort level next time. Thank you for your comments and we look forward to the pleasure of having you as our guest again soon. Best Regards, Jenny Zhao Assistant Front Office Manager

Responded December 13, 2019
Grand Emperor Hotel
10.0
Exceptional
KAREN from Malaysia
Family with teens
Family Room
Stayed 1 night in August 2019

So Damn Nice ”

Room is big, clean and very comfortable, very good guest service and staff, breakfast is nice. Overall very good. Love this hotel very much.

Reviewed August 30, 2019

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Dear KAREN, Thank you for choosing to stay at Grand Emperor Hotel and for taking the time to post this review. We are most delighted to learn that you had a lovely stay with us and that our service and breakfast have lived up to your expectations. Thank you for your great compliments and we look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager

Responded August 30, 2019
Grand Emperor Hotel
10.0
Exceptional
Gelo
Family with teens
Family Room
Stayed 1 night in October 2019

A stay to remember forever ”

I would like to commend the mngt of this hotel for their warm hospitality and assistance in all of our needs. Also, thank you for making my fathers birthday extra special by putting baloons, card, and a bottle of wine which my father enjoyed.. definitely we will be back soon!

Reviewed October 15, 2019

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Dear Gelo, Thank you for choosing to stay at Grand Emperor Hotel and for taking the time to post this review. We are most thrilled to know that the performance of the team has contributed to a memorable experience for you. Your kind words in recognition of our works and efforts are much appreciated. Thank you for your support and we look forward to the privilege of creating several more wonderful experiences for you. Best regards, Jenny Zhao Assistant Front Office Manager

Responded October 20, 2019
Grand Emperor Hotel
10.0
Exceptional
Mei from Singapore
Group
Executive Room
Stayed 1 night in October 2019

Exceptional”

Big and clean room. Staff are frienly and helpful. Buffet were nice. Good location. We were enjoyed every minute of our stay.

Reviewed November 30, 2019

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We are most delighted to know that your stay was a pleasant one and you were happy with the hotel’s central location and spacious room. Thank you for recommending our hotel to other travelers and we look forward to hearing from you soon of your next visit.

Responded December 03, 2019
Grand Emperor Hotel
9.6
Exceptional
Xue from Singapore
Couple
Superior Room
Stayed 1 night in January 2019

Exceptional”

The staff who attended to us Yoyo was very helpful in providing suggestions on where to visit. She also made special effort to ensure our transfer to the ferry terminal was taken care of. The portable phone provided for us to bring out of the hotel was very useful as we did not have local data plan. Overall, the service was great and the hotel was very clean and classy.

Reviewed January 10, 2019

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Dear Xue, Thank you for taking your precious time to share an experience of your stay at Grand Emperor Hotel Macau. We are most delighted to learn that you had a great stay and enjoyed the anticipatory services from our team. Your kind compliments in recognition of the service provided by our Senior Guest Service Officer Yoyo Saw is much appreciated. We will certainly share your kind words encouraging her and team to continue their efforts to drive service excellence. We look forward to your continued support and sincerely hope your next plan to visit us will be very soon. Best regards, Guest Service Team

Responded April 06, 2019
Grand Emperor Hotel
9.6
Exceptional
alberto from Philippines
Family with teens
Executive Studio
Stayed 1 night in December 2019

Grand accommodation!”

Its the family’s fist time staying at this hotel which is at the heart of Macau - near ruins of St Paul, tranpo hub going to cotai, ferry, airport and very near to convenience stores. We were given several perks and freebees upon our check in and they have a foodcourt that is affordable and serves good food. Luck for us we got upgraded to a deluxe family room which is so spacious. Breakfast is also okay, nothing fancy.

Reviewed January 15, 2020

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Dear alberto, Thank you for choosing Grand Emperor Hotel Macau. We are most delighted to hear that you had enjoyed your stay with us, especially our location and food court have met your expectations. As an important guest of our hotel, your satisfaction is our priority. Thank you for your comments and we look forward to the pleasure of having you as our guest again soon. Best Regards, Jenny Zhao Assistant Front Office Manager

Responded January 16, 2020
Grand Emperor Hotel
10.0
Exceptional
Paul from Australia
Family with young children
Family Room
Stayed 2 nights in December 2019

Family holiday in Macau”

Excellent hotel! Great location, can walk to Ruin of St Paul and shuttle buses outside hotel. Helpful, friendly staff.

Reviewed January 01, 2020

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Dear Paul, Thank you for choosing Grand Emperor Hotel Macau. We are most delighted to hear that you had enjoyed your stay with us, especially our staff and location have met your expectations. As an important guest of our hotel, your satisfaction is our priority. Thank you for your comments and we look forward to the pleasure of having you as our guest again soon. Best Regards, Jenny Zhao Assistant Front Office Manager

Responded January 09, 2020
Grand Emperor Hotel
9.6
Exceptional
Imelda from Philippines
Family with young children
Superior Room
Stayed 4 nights in March 2019

We felt at home”

The room size is generous! We had everything we need, all requests were provided quickly. We felt so at home, sleep quality is great. We can hear slightly some noise from the hallway and from the other room if seated or working at the study area. Breakfast options are good, mainly Asian delicacies. The staff are so accommodating. Location is superb.

Reviewed April 06, 2019

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Dear Imelda, Thank you for spending your valuable time to leave a review of your recent stay at Grand Emperor Hotel Macau. We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. Your kind words complimenting on our room, services and dining experience provided by the team is much appreciated. It has been our pleasure having you as our guest and we look forward to welcoming you back very soon. Best regards, Guest Service Team

Responded April 08, 2019
Grand Emperor Hotel
9.6
Exceptional
Yiu from Hong Kong SAR, China
Family with teens
Executive Room
Stayed 2 nights in November 2019

Exceptional”

We stayed in a newly renovated room. It was comfortable and the decor was modern. We also tasted the dinner buffet. Great variety of food. It was even more pleasant to have live performance and lucky draw.

Reviewed November 13, 2019

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Dear Yiu, Thank you for taking your precious time to share such a wonderful review following your stay at Grand Emperor Hotel Macau. We are most delighted to know that you had an extremely pleasant and comfortable stay, and all our services and facilities have exceeded your expectations. Your kind compliments about our room, food, and the live band performance presented in the Royal Kitchen is much appreciated. It was our pleasure having you as our guest and we look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager

Responded November 20, 2019
Grand Emperor Hotel
10.0
Exceptional
Mark from Malaysia
Couple
Executive Room
Stayed 1 night in October 2019

Exceptional”

A superb hotel with an ideal location and fabulous staff. I could not fault it.

Reviewed October 29, 2019

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Dear Mark, Thank you for choosing to stay at Grand Emperor Hotel and for taking the time to post this review. We are most delighted to learn that you had a lovely stay with us and our hotel has met your expectations. We look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager

Responded November 10, 2019
Grand Emperor Hotel
10.0
Exceptional
Michael from Philippines
Couple
Superior Room
Stayed 7 nights in March 2019

Exceptional”

Very nice and clean hotel. Good location also.

Reviewed March 27, 2019

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Dear Michael, Thank you for staying with us and for taking the time to share your positive feedback. I am pleased to know you had a great stay with us. Once again, thank you for your stay and great support, all of us look forward to welcoming you back soon. Yours Sincerely, Guest Service Team

Responded April 05, 2019
Grand Emperor Hotel
9.2
Exceptional
FANNY from Hong Kong SAR, China
Group
Superior Room
Stayed 1 night in January 2019

NICE EXPERIENCE STAYING AT GRAND EMPEROR HOTEL”

I was staying at Sheraton Hotel for my trip to Macau. this time, I chosen Grand Emperor Hotel for 1night! It was a GREAT experience staying there. Staff are all polite and well trained, room are clean. I definite go back Grand Emperor hotel for my next trip. If Sheraton have 8score, Grand Emperor definite can get 7.5score. Last, the breakfast need to improve.

Reviewed January 16, 2019

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Dear Fanny, Thank you for staying with us and for taking the time to share your positive feedback. We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. It has been our pleasure having you as our guest and we look forward to welcoming you back very soon. Best regards, Guest Service Team

Responded April 06, 2019
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