Grand Emperor Hotel
Free Wi-Fi

Grand Emperor Hotel

288 Avenida Comercial de Macau, Macau City, Macau, Macau
- View on map
Superior Room - Room plan Grand Emperor Hotel
Superior Room - Room plan
    Removed from saved list
    Lobby Grand Emperor Hotel
    Fitness center Grand Emperor Hotel
    Fitness center Grand Emperor Hotel
    Superior Room - Room plan Grand Emperor Hotel
    See all 65 photos
    Entrance Grand Emperor Hotel

    Guest reviews

    8.3
    Excellent
    /10
    (1387 reviews)See what guests said
    9.6
    Exceptional

    "The staff who attended to us Yoyo was very helpful in provid..."

    Xue H.

    -

    January 10, 2019

    8.5
    Excellent cleanliness
    Recommended by 97% of guests

    Property highlights

    Things you'll love

    • Free airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Excellent
    Location
    8.9
    See map
    Excellent location - 240 meters from city center
    Nearby
    Popular
  • Emperor Palace Casino10 m
  • New Yaohan Department Store50 m
  • D290 m
  • Sky 21100 m
  • CTM Branch190 m
  • Rua da Felicidade250 m
  • Grand Lisboa Casino270 m
  • Dom Pedro V Theatre280 m
  • Church of St Augustine280 m
  • Crazy Paris Show290 m
  • This property is in high demand!

    Last booked 10 hours ago

    Value for money8.1
    Distance to city center1. Km
    Location rating8.9
    Nearest airportMacau International Airport (MFM) - Macau
    Distance to airport5.1 km
    Select your room
    8.4
    Excellent
    Room comfort & quality
    Superior Room
    Superior Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 48 m²/517 ft²
    • City view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Executive Studio
    Executive Studio
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Studio
    Executive Studio
    ...
    • Room size: 50 m²/538 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Room size: 33 m²/355 ft²
    • Shower and bathtub
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Double Or Twin Deluxe
    Double Or Twin Deluxe
    ...
    • Room size: 33 m²/355 ft²
    Enter dates to see prices
    Queen Suite
    Queen Suite
    ...
    • Room size: 222 m²/2390 ft²
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices
    Double Executive
    Double Executive
    ...
    • Room size: 33 m²/355 ft²
    Enter dates to see prices
    Double Or Twin Executive
    Double Or Twin Executive
    ...
    • Room size: 33 m²/355 ft²
    Enter dates to see prices
    Have a question for Grand Emperor Hotel?

    What people love about the property

    • 9.6
      Exceptional

      "Just walking distance to senado square and ruins."

      ELLAINE G.

      |

      January 4, 2019

    • 10.0
      Exceptional

      "Excellent service from hotel staffs, friendly and will help you whatever you ask for."

      Susan

      |

      November 10, 2018

    • 10.0
      Exceptional

      "Big and comfortable room with clean bathroom."

      Susan

      |

      November 10, 2018

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about Grand Emperor Hotel

    More about Grand Emperor Hotel

    10.0
    Exceptional

    "A spoiling hotel, the service and attention of staff to our..."

    noemi

    |

    October 21, 2018

    An overview

    Show less

    What they offer

    8.0
    Very good

    "Will stay again"

    SHUI C.

    |

    March 28, 2017

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Real reviews from real guests

    Agoda Reviews (1387)Booking.com Reviews (538)
    8.3
    /
    10
    Cleanliness8.5
    Facilities8.1
    Location8.9
    Room comfort and quality8.4
    Service8.4
    Value for money8.1
    Provided by verified guests of Agoda
    All languages
    All guests (1387)
    All room types

    Show reviews that mention 

    Showing 1058 verified guest comments
    12345
    9.2
    Exceptional
    FANNY from Hong Kong
    Group
    Superior Room
    Stayed 1 night in January 2019
    NICE EXPERIENCE STAYING AT GRAND EMPEROR HOTEL”
    I was staying at Sheraton Hotel for my trip to Macau. this time, I chosen Grand Emperor Hotel for 1night! It was a GREAT experience staying there. Staff are all polite and well trained, room are clean. I definite go back Grand Emperor hotel for my next trip. If Sheraton have 8score, Grand Emperor definite can get 7.5score. Last, the breakfast need to improve.
    Reviewed January 16, 2019
    Dear Fanny, Thank you for staying with us and for taking the time to share your positive feedback. We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. It has been our pleasure having you as our guest and we look forward to welcoming you back very soon. Best regards, Guest Service Team
    Responded April 06, 2019
    Grand Emperor Hotel
    9.6
    Exceptional
    Xue from Singapore
    Couple
    Superior Room
    Stayed 1 night in January 2019
    Exceptional”
    The staff who attended to us Yoyo was very helpful in providing suggestions on where to visit. She also made special effort to ensure our transfer to the ferry terminal was taken care of. The portable phone provided for us to bring out of the hotel was very useful as we did not have local data plan. Overall, the service was great and the hotel was very clean and classy.
    Reviewed January 10, 2019
    Dear Xue, Thank you for taking your precious time to share an experience of your stay at Grand Emperor Hotel Macau. We are most delighted to learn that you had a great stay and enjoyed the anticipatory services from our team. Your kind compliments in recognition of the service provided by our Senior Guest Service Officer Yoyo Saw is much appreciated. We will certainly share your kind words encouraging her and team to continue their efforts to drive service excellence. We look forward to your continued support and sincerely hope your next plan to visit us will be very soon. Best regards, Guest Service Team
    Responded April 06, 2019
    Grand Emperor Hotel
    10.0
    Exceptional
    ELLAINE from Philippines
    Couple
    Superior Room
    Stayed 1 night in December 2018
    Clean and Big”
    We stayed for 1 night only but the experience was good enough. They have a free shuttle to/from airport. Just email them ahead of time before your arrival/departure. The room is big and clean. The buffet breakfast is good but one thing they don’t have steamed rice. Sorry, but we Filipinos eat rice 😄 the manager of the restaurant talked to us about our complain. But it’s ok because they have many options to choose from. It’s just walking distance to Senado square and The ruins.
    Reviewed January 04, 2019
    Dear Ellaine, Thank you for choosing to stay at Grand Emperor Hotel Macau and also for taking the extra time to post a detailed review of your experience. We are very happy to hear that you had an overall enjoyable stay. Meanwhile, your suggestion on providing steamed rice has already been shared with our F&B team. Once again, thank you for your great support, all of us look forward to welcoming you back soon. Yours Sincerely, Guest Service Team
    Responded April 06, 2019
    Grand Emperor Hotel
    9.2
    Exceptional
    Haliah from Singapore
    Family with young children
    Family Room
    Stayed 2 nights in December 2018
    Feels like home”
    Special shout-out to staff, Thomas Wen, at reception, for giving us a free upgrade knowing that we needed a non-smoking room to accomodate my 2 kids. My youngest son wasn't feeling well and a female staff asked of his well being at breakfast the next day. Really touched by that gesture. Your staff do know how to go their way to make every guest feel at home!
    Reviewed December 22, 2018
    10.0
    Exceptional
    Randhir from Malaysia
    Family with young children
    Superior Room
    Stayed 1 night in November 2018
    Luxurious hotel with awesome staff”
    Hotel nicely located and easy to find. Staff was very proactive and helpful. They upgraded us to Executive room for some reason, but we were happy. It was a huge room with beautiful view. Breakfast was nice and again the staff was very polite at breakfast area. Various attraction are at the walking distance from the hotel. They have their own Casino. They have free shuttle to Ferry terminals. It was a grand experience at Grand Emperor Hotel. We loved it.
    Reviewed November 19, 2018
    8.4
    Excellent
    Xiu from Singapore
    Family with young children
    Executive Room
    Stayed 2 nights in October 2018
    Great Location”
    Walking distance to main walking street and restaurants nearby. Free shutter to the city studio which located at cotai. Good spread of breakfast. Small hiccups on matter, but the services revovery were very good and fast. Free cake and room decorations for my family celebration. Customer relations really did a great job.
    Reviewed October 18, 2018
    Dear Xiu , Thank you for staying with us and for sharing your wonderful review with us here. We’re happy to read that you had a pleasant stay with us. We’re also delighted to know that you enjoyed the birthday celebration and breakfast. Thank you once again. We look forward to welcoming you back soon. Best regards Jenny Zhao Assistant Front Office Manager
    Responded October 21, 2018
    Grand Emperor Hotel
    10.0
    Exceptional
    Bi from Malaysia
    Family with teens
    Family Room
    Stayed 2 nights in December 2018
    Excellent customer service”
    The hotel provides great services by attend to guests quickly upon request. There were so polite and pleasant all the time, and will call and ask whether customer have any request or feedback would like to convey to PIC. Capsule coffee machine and soft drinks also provided free in the room. Phone with internet access is ready for customer's use in the room. My family and I were so satisfied with the service provided. I would definitely recommend my friends stay at this hotel during their holiday in Macau.
    Reviewed January 29, 2019
    Dear Bi, Thank you for taking the time to write such a lovely review of your stay at Grand Emperor Hotel Macau. It gives us great pleasure to read that you enjoyed your stay with us and the standard of all our services and facilities are deserving of your top compliments. Thank you for your perfect rating and we are eagerly looking forward to your next visit. Best regards, Guest Service Team
    Responded April 06, 2019
    Grand Emperor Hotel
    10.0
    Exceptional
    Johanna from Australia
    Couple
    Superior Room
    Stayed 2 nights in January 2019
    FABULOUS HOTEL!”
    This was a luxurious hotel and we were very happy during our two nights stay there. Hotel provides you with a free smartphone with which you can ring locally or internationally for no charge! Buffet breakfast and dinner were good quality. Location was excellent - 10 minutes' walk to Senado Square and cabs are everywhere. Would definitely stay here again when we next go to Macau - hope it will be soon!
    Reviewed January 19, 2019
    Dear Johanna, Thank you for taking the time to leave such an amazing review. We are most pleased to know that our hotel’s central location, dining and Handy Phone service has earned your top rating. Once again, thank you for your great support, all of us look forward to welcoming you back soon. Best regards, Guest Service Team
    Responded April 06, 2019
    Grand Emperor Hotel
    9.2
    Exceptional
    Ka
    Family with young children
    Family Room
    Stayed 2 nights in January 2019
    Good!”
    Staff is friendly and helpful, from front desk to housekeeping. Thanks for the front desk lady who offered to provide us with a heater for our kid in view of the cold weather. Located at the heart of the city very convenient. Good value for money. Already our second stay here this time. Recommended!!
    Reviewed January 07, 2019
    Dear Ka, Thank you for spending the time to leave a review following a stay at Grand Emperor Hotel Macau. We delighted to know you had a great stay experience with us. We are most pleased to hear that you enjoyed your stay with us and the overall experience has continued to impress you. Thank you for recognizing our works and efforts, and we hope to hear from you soon of your next visit. Best regards, Guest Service Team
    Responded April 06, 2019
    Grand Emperor Hotel
    10.0
    Exceptional
    Sunshine from Philippines
    Family with young children
    Superior Room
    Stayed 3 nights in November 2018
    Excellent service”
    ....all of it from the time of our check in to our check out everything and everyone we encounter we're all courteous and very attentive to your needs....they see to it that you are comfortable and well assisted. Thank you
    Reviewed November 30, 2018
    9.2
    Exceptional
    Wai from Hong Kong
    Couple
    Executive Room
    Stayed 1 night in November 2018
    Honeymoon with my wife”
    Thank you for the Grand Emperor hotel’s arrangement to our honeymoon tour in Macau in November 2018. The hotel could be located easily and close to the town centre area. The room has also been upgraded with Good view and nice declaration, giving my wife and myself lots of surprise and treasurable monent. The breakfast was good for value too. The staff was friendly and I definitely truly recommend friends and my family members to stay in this hotel next time. The best hotel if you want to stay in Macau Peninsula at a reasonable rate. For myself, I will definitely come back to stay next time.
    Reviewed November 12, 2018
    Dear Wai, Thank you very much for your recent stay as well as the detailed feedback provided. It is my team and I who were humbled to be part of your special wedding anniversary. We are sincerely happy to have the opportunity to have you celebrate your special occasion here. Thank you for choosing to spend your sweet honeymoon with us and we look forward to welcoming you back for more memorable experiences in the very near future. Best regards, Jenny Zhao Assistant Front Office Manager
    Responded November 17, 2018
    Grand Emperor Hotel
    10.0
    Exceptional
    Susan from Malaysia
    Group
    Family Room
    Stayed 2 nights in November 2018
    Excellent ”
    Excellent service from hotel staffs, friendly and will help you whatever you ask for. Free airport pick up and shuttle to ferry pier. Big and comfortable room with clean bathroom. Breakfast is nice. Good location. Couldn't ask for more as the price is worth to stay. Highly recommended.
    Reviewed November 10, 2018
    Dear Susan, Thank you for sharing your experience with us. We are pleased that your overall stay was enjoyable and that our hotel facilities and services have exceeded your expectations. Your kind word about our location and service is much appreciated. We look forward to welcoming you again in the future. Best regards, Jenny Zhao Assistant Front Office Manager
    Responded November 17, 2018
    Grand Emperor Hotel
    9.6
    Exceptional
    ELLAINE from Philippines
    Family with teens
    Superior Room
    Stayed 1 night in December 2018
    Good hotel”
    Just walking distance to senado square and ruins. They have free shuttle to/from airport.
    Reviewed January 04, 2019
    Dear Ellaine, Allow me to thank you for your support to The Grand Emperor Hotel Macau. I am pleased to know you had a great stay with us. Once again, thank you for your great support, all of us look forward to welcoming you back soon. Yours Sincerely, Guest Service Team
    Responded April 06, 2019
    Grand Emperor Hotel
    10.0
    Exceptional
    Sarah from Brunei Darussalam
    Family with young children
    Family Room
    Stayed 1 night in December 2018
    1 Night stay”
    I wishes i can stay another night, love this hotel very much. very convenient.. walking distance to Senado and next door is new yaohan.
    Reviewed December 10, 2018
    9.6
    Exceptional
    LAI from Singapore
    Group
    Family Room
    Stayed 3 nights in December 2017
    Great Staffs ”
    Front desk Mr Rum was very helpful and professional. Ms Nicole and the team has done great job with birthday deco to our room too. The room was festooned with balloons, streamers and towel animals. On top of that, the hotel had gifted us a freshly baked birthday cake and bottle of red wine to complete a celebratory mood. We are very impressed for their efforts for making our stay very pleasant and memorable.
    Reviewed December 20, 2017
    Dear LAI, Happy Birthday once again! Thank you for your incredible review! Your kind compliments in recognition of the service provided by our Guest Service Team is much appreciated. We will certainly share your kind words encouraging the team to continue their efforts to drive service excellence. We look forward to your continued support and sincerely hope your next plan to visit us will be very soon. Kind regards Jenny Zhao Guest Service Manager
    Responded January 01, 2018
    Grand Emperor Hotel
    8.4
    Excellent
    Jonathan from Malaysia
    Group
    Stayed 1 night in October 2017
    Overnight Stay in Macau”
    Huge rooms. About 10 minutes walk to Senado Square. Located next to a large departmental store, New Yaohan and the City of Dreams shuttle bus stop. Offers free shuttle buses to and from the ferry terminals. Great experience and would definitely recommend it.
    Reviewed November 05, 2017
    Thank you very much for a very complimentary review of Grand Emperor Hotel Macau. It was our pleasure to have you as our guest and we are very glad to learn that we have delivered a service that exceeded your expectations. Your kind compliments in recognition of our efforts are much appreciated. Thank you very much for highly recommending our hotel and we look forward to welcoming you back for several more pleasant stays. Kind Regards, Jenny Zhao Guest Service Manager
    Responded November 24, 2017
    Grand Emperor Hotel
    10.0
    Exceptional
    Cheng from Malaysia
    Couple
    Superior Room
    Stayed 1 night in March 2017
    Excellent Customer Service”
    Compliment to the friendly and experienced staff, especially to those receptionist where our first lodging experience in Macau became unforgettable after our room was being upgraded. Apart from the excellent customer service, the hotel was located in a strategic location whereas Senado Square was just few minutes walk away from the hotel. Credit to all the staff which really made our trip to Macau memorable. I fully recommend this hotel to all travellers around the world.
    Reviewed March 14, 2017
    Dear Cheng, Thank you for choosing Grand Emperor Hotel during your recent visit in Macau. We are proud to hear your positive feedback of our hotel and are happy that we could exceed your expectation of our rooms. Thank you for sharing with us and we do hope that you will give us the opportunity to welcome you back. Yours sincerely, Jenny Guest Service Manager
    Responded May 18, 2017
    Grand Emperor Hotel
    9.6
    Exceptional
    Gaik from Malaysia
    Group
    Superior Room
    Stayed 2 nights in November 2016
    Not bad”
    Big & clean room, nice location, free shuttle bus from ferry terminal to hotel. But the very bad thing is the staff who are arrange guest to take shuttle are really bad attitude, even back also same, really spoil mood! Hope can do something to improve!
    Reviewed December 04, 2016
    Dear Gaik, Thank you for taking your time to leave a valuable review. It was with great pleasure to learn that you had a very enjoyable stay with us, and that hotel location and room met your expectations. Meanwhile, I was sorry to read that you felt disappointed in the shuttle bus service staff, one of those issues was brought to the immediate attention of the respective department heads so that we can pinpoint to our service associates where we went wrong and how we should address each problem. Above all, we can only assure you that we will continue with training and developing our associates so that they are always able to deliver to the satisfaction of our guests. We thank you for your comments as they are indeed beneficial in supporting our improvement efforts. Thank you for choosing the Grand Emperor Hotel and we look forward to welcoming you back soon. Yours sincerely, Jenny Guest Service Manager
    Show more
    Grand Emperor Hotel
    9.6
    Exceptional
    joe from Singapore
    Couple
    Superior Room
    Stayed 2 nights in August 2016
    Good location”
    very good location and rooms with good wifi in the room. Skip the connecting bus transfer from and to the airport as it takes a longer route and drops passengers off everywhere. Taxi is inexpensive to and from the airport
    Reviewed October 04, 2016
    Dear Joe, Thank you for taking your time to leave a valuable review. It was with great pleasure to learn that you had a very enjoyable stay with us, and that hotel location and room met your expectations. Thank you for choosing the Grand Emperor Hotel and we look forward to welcoming you back soon. Yours sincerely, Jenny Guest Service Manager
    Responded August 27, 2017
    Grand Emperor Hotel
    9.2
    Exceptional
    TAN from Singapore
    Solo traveler
    Superior Room
    Stayed 3 nights in May 2016
    Another good experience at Macau”
    The location of this hotel is excellent. There is a 24 hours mini-mart and a small eatery that operate till 2am across the road. And also easily accessible to many good eateries round the area. Facilities - There is a food court within the hotel itself that operates very late at night. The casino had 4 levels ranging from the tables to self play electronic gambling. Staff was very polite and fast in doing the check in.
    Reviewed May 16, 2016
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    Grand Emperor Hotel
    |Excellent 8.3
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Senado Square