Grand Emperor Hotel
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8.4
Excellent
14.9% this month
/10
(1499 reviews)See what guests said
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9.0
Exceptional
Location rating score
Exceptional location - 200 meters from city center
  • Emperor Palace Casino10 m
  • New Yaohan Department Store50 m
  • D290 m
  • Sky 21100 m
  • CTM Branch190 m
  • Rua da Felicidade250 m
  • Grand Lisboa Casino270 m
  • Dom Pedro V Theatre280 m
  • Church of St Augustine280 m
  • Crazy Paris Show290 m
  • Free Wi-Fi

    Grand Emperor Hotel

    288 Avenida Comercial de Macau, Macau City, Macau, Macau - See map
    "A spoiling hotel, the service and attention of staff to our needs was first class, we enjoyed every minute of our stay and will surely come again."
    noemi - October 21, 2018
    Exceptional reputation
    Recommended by 96% of guests
    Fantastic breakfast
    92% positive mentions
    • Free airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    • Steamroom

    This property is in high demand!

    Booked 41 times | 5 travelers are looking at this property right now

    Property ranking|Compared to 150 Macau properties
    See all rankings
    Location score
    9.0/10
    Room comfort score
    8.4/10
    Couples review score
    8.4/10
    Review score - United States
    8.3/10
    Better than
    91
    %
    of Macau properties
    Better than
    80
    %
    of Macau properties
    Better than
    79
    %
    of Macau properties
    Better than
    78
    %
    of Macau properties
    Value for money8.1
    Distance to city center1. Km
    Location rating9.0
    Nearest airportMacau International Airport (MFM) - Macau
    Distance to airport5.1 km

    Rooms available at Grand Emperor Hotel

    8.4
    Excellent
    Room comfort & quality
    Executive Room
    Executive Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 48 m²/517 ft²
    • City view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive Studio
    Executive Studio
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Executive Studio
    Executive Studio
    ...
    • Room size: 45 m²/484 ft²
    • 1 king bed
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Room size: 33 m²/355 ft²
    • 1 double bed or 2 single be...
    Enter dates to see prices
    Deluxe Room - Free Late Check out til 2pm
    Deluxe Room - Free Late Check out til 2pm
    ...
    • Room size: 32 m²/344 ft²
    • 2 single beds or 1 queen be...
    Enter dates to see prices
    Gao Ji Fang (Han Zao )
    Gao Ji Fang (Han Zao )
    ...
    • Bathtub
    Enter dates to see prices
    Superlor Room
    Superlor Room
    ...
    • Bathtub
    Enter dates to see prices

    What people love about Grand Emperor Hotel

    • 6.8
      Good
      Location

      "Location is great"

      See

      |

      November 13, 2016

    • 9.2
      Exceptional
      Staff 

      "Friendly staff and fast check-in."

      Hwee F.

      |

      November 26, 2017

    • 10.0
      Exceptional
      Spaciousness

      "Big and comfortable room with clean bathroom."

      Susan

      |

      November 10, 2018

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    More about Grand Emperor Hotel

    More about Grand Emperor Hotel

    9.6
    Exceptional

    "Just walking distance to senado square and ruins."

    ELLAINE G.

    |

    January 4, 2019

    An overview

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    What they offer

    8.0
    Very good
    Staff 

    "Nice hotel with helpful & friendly staff, room is spacious &..."

    CHAM Y.

    |

    June 29, 2017

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    Book in advance (48 hours) to save up to 20% discount for hotel limousine service. To make a reservation or for further information, please contact hotel Guest Service Officers.

    Reviews of Grand Emperor Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1499)Booking.com Reviews (531)
    8.4
    /
    10
    Excellent
    14.9% this month
    Cleanliness8.5
    Facilities8.1
    Location9.0
    Room comfort and quality8.4
    Service8.5
    Value for money8.1
    Rating
    9+ Exceptional (343)
    8-9 Excellent (264)
    7-8 Very Good (314)
    6-7 Good (103)
    <6 Below Expectation (62)
    Time of the year
    Mar - May (242)
    Jun - Aug (335)
    Sep - Nov (293)
    Dec - Feb (216)
    All guests (1499)
    All room types
    All languages

    Show reviews that mention 

    Showing 1086 verified guest comments
    12345
    10.0
    Exceptional
    Ben from China
    Couple
    Superior Room
    Stayed 2 nights in July 2019

    Made us feel special”

    Visited for our 10th anniversary and the staff's service and attention to detail made the stay feel special. Room was much bigger and more comfortable than we expected - especially loved the total blackout curtains after late nights and the mobile hotspot to take along touring, so helpful. Breakfast was awesome, we barely ate the rest of the day until late evening. The in-house casino isn't that interesting, but the hotel is very nearby Grand Lisboa, Wynn, and MGM. Also very close to the Senado square and sights in that area, a wonderful walk for an afternoon. I felt the Grand Emperor was a perfect mix of relation/ability to completely avoid casino madness vs. proximity to nightlife and casino madness. :)

    Reviewed July 19, 2019

    Dear Ben, Thank you for your support of Grand Emperor Hotel and for recognizing our efforts with a perfect score. We are most delighted to hear that this was a wonderful stay and the team’s thoughtful gestures has added joy to your anniversary celebration. Your compliments on the exceptional service provided by the team will certainly be shared with the team to encourage them to continue their passion in driving service excellence. It was our pleasure having you as our guest and we look forward to welcoming you back soon. Best regards, Jenny Zhao Assistant Front Office Manager

    Responded August 22, 2019
    Grand Emperor Hotel
    8.0
    Excellent
    Chee from Singapore
    Family with teens
    Family Room
    Stayed 1 night in March 2019

    Very good”

    The hotel is situated at a good location, very near to Grand Lisboa, you can walk over to Grand Lisboa, just 5-10 mins. You can actually see Grand Lisboa from your hotel room. The front desk staff is very friendly and there are free shuttle buses from the ferry terminal. The breakfast in the hotel is super good and high quality, the dim sum, the porridge all needed to order from the chef and make immediately upon request. The tall red soldier guards and the carriage at the door of the hotel are cool to welcome guest. There is also a robot to attend to your request, do interact with the robot and you will get entertained. Please also look at the floor of the lobby as it was decorated with many solid gold bars. Highly recommended.

    Reviewed April 07, 2019

    Dear Chee, Thank you very much for taking the time to share your experience on your recent stay at The Grand Emperor Hotel Macau. I am delighted to hear you had a great stay but most importantly our staff, our services and facilities lived up to your expectations. Your compliments will certainly be shared with all our staff and I am confident this will inspire them to continue to deliver memorable experiences to all our guests. Once again, it was a pleasure serving you during your stay and we look forward to welcoming you back soon. Yours Sincerely, Guest Service Team

    Responded April 08, 2019
    Grand Emperor Hotel
    8.0
    Excellent
    Chua from Singapore
    Group
    Superior Room
    Stayed 1 night in March 2019

    Good location. Room is very big and spacious. ”

    We enjoyed our stay in the hotel. There is a casino in the hotel. Though it is not too big, it is sufficient for a few short games. Room is very big and spacious. Bed is very comfortable. 10min walk to Taipas Street. Will stay again!

    Reviewed March 11, 2019

    Dear Chua, Thank you for staying with us and for taking the time to share your positive feedback. I am pleased to know you had a great stay with us. Once again, thank you for your stay and great support, all of us look forward to welcoming you back soon. Yours Sincerely, Guest Service Team

    Responded April 06, 2019
    Grand Emperor Hotel
    10.0
    Exceptional
    Suthakit from Thailand
    Couple
    Superior Room
    Stayed 1 night in May 2019

    Good Location,Room are Very Clean”

    Good Location

    Reviewed July 05, 2019

    Dear Suthakit, Thank you for taking your precious time to share such a wonderful review. We are very happy to hear that the convenient location and room cleanliness have earned your best compliments. Thank you for all your positive comments and we hope to hear from you soon of your next visit. Best regards, Jenny Zhao Assistant Front Office Manager

    Responded July 11, 2019
    Grand Emperor Hotel
    9.6
    Exceptional
    TAN from Singapore
    Group
    Family Room
    Stayed 3 nights in April 2019

    Enjoyable Holiday ”

    The room is spacious and the staff are very friendly. We totally enjoyed the stay there.

    Reviewed July 04, 2019

    Dear TAN, Thank you for taking the time to leave a review following a stay at Grand Emperor Hotel. It is a great pleasure to know that your stay experience at the hotel was great and you were particularly pleased with our customer service. Thank you for recognizing our works and efforts and we look forward to welcoming you back in the nearest future. Best regards, Jenny Zhao Assistant Front Office Manager

    Responded July 11, 2019
    Grand Emperor Hotel
    10.0
    Exceptional
    Alicia from United States
    Couple
    Superior Room
    Stayed 4 nights in May 2019

    Amazing time”

    Our experience at Grand Emperor Hotel was absolutely amazing. From the day we were picked at the airport until the our last day at the hotel was so comfortable and convenient. All the staff, particularly specially Jenny Zhao, one of the managers always went above and beyond. We were celebrating my husband’s birthday for this trip, we loved the birthday surprise they prepared in our room when we came in. The location is very central, shuttle to the casino strips, and the mall is just beside the hotel. The breakfast buffet was a good treat to look forward to every morning. Would definitely recommend this hotel!

    Reviewed May 21, 2019

    Dear Alicia, Thank you for taking your precious time to share an experience of your stay at Grand Emperor Hotel Macau. We are most delighted to learn that you had a great stay and enjoyed the anticipatory services from our team. Your kind compliments in recognition of the service provided by our Assistant Front Office Manager - Jenny is much appreciated. We will certainly share your kind words encouraging her and team to continue their efforts to drive service excellence. We look forward to your continued support and sincerely hope your next plan to visit us will be very soon. Best regards, Guest Service Team

    Responded May 23, 2019
    Grand Emperor Hotel
    8.8
    Excellent
    Man from Hong Kong
    Couple
    Superior Room
    Stayed 1 night in May 2019

    excellent location, tasty breakfast - yet lobby area a bit guests-unfriendly”

    2nd stay @ this hotel - very happy with my stay. Hotel located in centre of old Macau, great access to the Historical sites. Great breakfast. Staff are polite, good conceige service. The only weird thing is that there is NO sofas in the lobby... and NO washrooms on the lobby level, one have to go to the casinos if you need washrooms.

    Reviewed May 14, 2019

    Dear Man, Thank you for taking time to share your feedback with us! We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. On the other hand, the G/F washing room is available for the hotel guest and it is located at the corner site of the life lobby. We look forward to having you back with us and hope that you will not hesitate to let us know how we can help with your next stay! Best, Guest Service Team

    Responded May 23, 2019
    Grand Emperor Hotel
    9.2
    Exceptional
    Cate from Hong Kong
    Couple
    Superior Room
    Stayed 3 nights in April 2019

    Exceptional”

    A great place to stay in the heart of Macau. Location is very good, near shopping, restaurants and casinos. Staff were very friendly and helpful. Breakfast is very good with a wide selection of Asian and Western options.

    Reviewed May 02, 2019

    Dear Cate, Thank you for spending your valuable to share your feedback with us! We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. Once again, thank you for your support and we look forward to seeing you again soon. Best, Guest Service Team

    Responded May 02, 2019
    Grand Emperor Hotel
    9.2
    Exceptional
    FANNY from Hong Kong
    Group
    Superior Room
    Stayed 1 night in January 2019

    NICE EXPERIENCE STAYING AT GRAND EMPEROR HOTEL”

    I was staying at Sheraton Hotel for my trip to Macau. this time, I chosen Grand Emperor Hotel for 1night! It was a GREAT experience staying there. Staff are all polite and well trained, room are clean. I definite go back Grand Emperor hotel for my next trip. If Sheraton have 8score, Grand Emperor definite can get 7.5score. Last, the breakfast need to improve.

    Reviewed January 16, 2019

    Dear Fanny, Thank you for staying with us and for taking the time to share your positive feedback. We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. It has been our pleasure having you as our guest and we look forward to welcoming you back very soon. Best regards, Guest Service Team

    Responded April 06, 2019
    Grand Emperor Hotel
    10.0
    Exceptional
    ELLAINE from Philippines
    Couple
    Superior Room
    Stayed 1 night in December 2018

    Clean and Big”

    We stayed for 1 night only but the experience was good enough. They have a free shuttle to/from airport. Just email them ahead of time before your arrival/departure. The room is big and clean. The buffet breakfast is good but one thing they don’t have steamed rice. Sorry, but we Filipinos eat rice 😄 the manager of the restaurant talked to us about our complain. But it’s ok because they have many options to choose from. It’s just walking distance to Senado square and The ruins.

    Reviewed January 04, 2019

    Dear Ellaine, Thank you for choosing to stay at Grand Emperor Hotel Macau and also for taking the extra time to post a detailed review of your experience. We are very happy to hear that you had an overall enjoyable stay. Meanwhile, your suggestion on providing steamed rice has already been shared with our F&B team. Once again, thank you for your great support, all of us look forward to welcoming you back soon. Yours Sincerely, Guest Service Team

    Responded April 06, 2019
    Grand Emperor Hotel
    10.0
    Exceptional
    Randhir from Malaysia
    Family with young children
    Superior Room
    Stayed 1 night in November 2018

    Luxurious hotel with awesome staff”

    Hotel nicely located and easy to find. Staff was very proactive and helpful. They upgraded us to Executive room for some reason, but we were happy. It was a huge room with beautiful view. Breakfast was nice and again the staff was very polite at breakfast area. Various attraction are at the walking distance from the hotel. They have their own Casino. They have free shuttle to Ferry terminals. It was a grand experience at Grand Emperor Hotel. We loved it.

    Reviewed November 19, 2018

    Dear Randhir, Thank you for taking the time to write a review of your stay at Grand Emperor Hotel Macau. It is a delight to know that you had an overall enjoyable stay and loved our comfortable room. We are also very appreciative of your compliments on the service provided by the team. We look forward to seeing you soon. Best regards, Jenny Zhao Assistant Front Office Manager

    Responded September 11, 2019
    Grand Emperor Hotel
    8.4
    Excellent
    Xiu from Singapore
    Family with young children
    Executive Room
    Stayed 2 nights in October 2018

    Great Location”

    Walking distance to main walking street and restaurants nearby. Free shutter to the city studio which located at cotai. Good spread of breakfast. Small hiccups on matter, but the services revovery were very good and fast. Free cake and room decorations for my family celebration. Customer relations really did a great job.

    Reviewed October 18, 2018

    Dear Xiu , Thank you for staying with us and for sharing your wonderful review with us here. We’re happy to read that you had a pleasant stay with us. We’re also delighted to know that you enjoyed the birthday celebration and breakfast. Thank you once again. We look forward to welcoming you back soon. Best regards Jenny Zhao Assistant Front Office Manager

    Responded October 21, 2018
    Grand Emperor Hotel
    9.6
    Exceptional
    Imelda from Philippines
    Family with young children
    Superior Room
    Stayed 4 nights in March 2019

    We felt at home”

    The room size is generous! We had everything we need, all requests were provided quickly. We felt so at home, sleep quality is great. We can hear slightly some noise from the hallway and from the other room if seated or working at the study area. Breakfast options are good, mainly Asian delicacies. The staff are so accommodating. Location is superb.

    Reviewed April 06, 2019

    Dear Imelda, Thank you for spending your valuable time to leave a review of your recent stay at Grand Emperor Hotel Macau. We are very happy to learn that you enjoyed your stay and we have delivered you with an experience that exceeded your expectations. Your kind words complimenting on our room, services and dining experience provided by the team is much appreciated. It has been our pleasure having you as our guest and we look forward to welcoming you back very soon. Best regards, Guest Service Team

    Responded April 08, 2019
    Grand Emperor Hotel
    10.0
    Exceptional
    Bi from Malaysia
    Family with teens
    Family Room
    Stayed 2 nights in December 2018

    Excellent customer service”

    The hotel provides great services by attend to guests quickly upon request. There were so polite and pleasant all the time, and will call and ask whether customer have any request or feedback would like to convey to PIC. Capsule coffee machine and soft drinks also provided free in the room. Phone with internet access is ready for customer's use in the room. My family and I were so satisfied with the service provided. I would definitely recommend my friends stay at this hotel during their holiday in Macau.

    Reviewed January 29, 2019

    Dear Bi, Thank you for taking the time to write such a lovely review of your stay at Grand Emperor Hotel Macau. It gives us great pleasure to read that you enjoyed your stay with us and the standard of all our services and facilities are deserving of your top compliments. Thank you for your perfect rating and we are eagerly looking forward to your next visit. Best regards, Guest Service Team

    Responded April 06, 2019
    Grand Emperor Hotel
    9.6
    Exceptional
    LAI from Singapore
    Group
    Family Room
    Stayed 3 nights in December 2017

    Great Staffs ”

    Front desk Mr Rum was very helpful and professional. Ms Nicole and the team has done great job with birthday deco to our room too. The room was festooned with balloons, streamers and towel animals. On top of that, the hotel had gifted us a freshly baked birthday cake and bottle of red wine to complete a celebratory mood. We are very impressed for their efforts for making our stay very pleasant and memorable.

    Reviewed December 20, 2017

    Dear LAI, Happy Birthday once again! Thank you for your incredible review! Your kind compliments in recognition of the service provided by our Guest Service Team is much appreciated. We will certainly share your kind words encouraging the team to continue their efforts to drive service excellence. We look forward to your continued support and sincerely hope your next plan to visit us will be very soon. Kind regards Jenny Zhao Guest Service Manager

    Responded January 01, 2018
    Grand Emperor Hotel
    10.0
    Exceptional
    Cheng from Malaysia
    Couple
    Superior Room
    Stayed 1 night in March 2017

    Excellent Customer Service”

    Compliment to the friendly and experienced staff, especially to those receptionist where our first lodging experience in Macau became unforgettable after our room was being upgraded. Apart from the excellent customer service, the hotel was located in a strategic location whereas Senado Square was just few minutes walk away from the hotel. Credit to all the staff which really made our trip to Macau memorable. I fully recommend this hotel to all travellers around the world.

    Reviewed March 14, 2017

    Dear Cheng, Thank you for choosing Grand Emperor Hotel during your recent visit in Macau. We are proud to hear your positive feedback of our hotel and are happy that we could exceed your expectation of our rooms. Thank you for sharing with us and we do hope that you will give us the opportunity to welcome you back. Yours sincerely, Jenny Guest Service Manager

    Responded May 18, 2017
    Grand Emperor Hotel
    9.6
    Exceptional
    Gaik from Malaysia
    Group
    Superior Room
    Stayed 2 nights in November 2016

    Not bad”

    Big & clean room, nice location, free shuttle bus from ferry terminal to hotel. But the very bad thing is the staff who are arrange guest to take shuttle are really bad attitude, even back also same, really spoil mood! Hope can do something to improve!

    Reviewed December 04, 2016

    Dear Gaik, Thank you for taking your time to leave a valuable review. It was with great pleasure to learn that you had a very enjoyable stay with us, and that hotel location and room met your expectations. Meanwhile, I was sorry to read that you felt disappointed in the shuttle bus service staff, one of those issues was brought to the immediate attention of the respective department heads so that we can pinpoint to our service associates where we went wrong and how we should address each problem. Above all, we can only assure you that we will continue with training and developing our associates so that they are always able to deliver to the satisfaction of our guests. We thank you for your comments as they are indeed beneficial in supporting our improvement efforts. Thank you for choosing the Grand Emperor Hotel and we look forward to welcoming you back soon. Yours sincerely, Jenny Guest Service Manager

    Show more
    Grand Emperor Hotel
    9.2
    Exceptional
    TAN from Singapore
    Solo traveler
    Superior Room
    Stayed 3 nights in May 2016

    Another good experience at Macau”

    The location of this hotel is excellent. There is a 24 hours mini-mart and a small eatery that operate till 2am across the road. And also easily accessible to many good eateries round the area. Facilities - There is a food court within the hotel itself that operates very late at night. The casino had 4 levels ranging from the tables to self play electronic gambling. Staff was very polite and fast in doing the check in.

    Reviewed May 16, 2016
    8.0
    Excellent
    james from Singapore
    Couple
    Stayed 3 nights in April 2016

    Dispute with the hotel rate when checking out”

    My booking was done on 10th April and was told the charges is S $649.57 inclusive of taxes and fee for my 3 night stay which is stated clearly in your confirmation email. However, Gand Emperor insisted that this charges was not included 15% taxes and svs fee. As a result, we had no choice but to settle the charges which ended with additional S$98. According to Grand Emperor, this problem was lied on Agoda and Booking.com. Can Agoda or Booking.com clarify this matter and get the refund for us as had caused so much inconvenience and the feeling of clarifying the charges making us lose confidence with Agoda.

    Reviewed April 29, 2016
    8.0
    Excellent
    WEE from Malaysia
    Couple
    Stayed 1 night in June 2015

    Comfortable 5 stars hotel and worth money to stay”

    The room is modern, spacious and clean. The bed is very comfortable compared to many others hotels in Macau.

    Overall the stay in the grand emperor is fantastic. The check in / out process is pretty fast and easy. The theme of the room is bright, modern and comfortable. The location is convenient where there are plenty of famous food stores and shopping stores around and not too far from most casinos

    Reviewed July 03, 2015
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    Grand Emperor Hotel
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    • Exceptional location
    • Senado Square