Grand Hotel Europa - Since 1869
2 Sudtiroler Square, Innsbruck City Center, Innsbruck, Austria, 6020 - See map
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Innsbruck City Center part of Innsbruck, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Innsbruck Airport. Restaurant and fitness center are among the special facilities that will enhance your stay with on-site convenience.
Highlights
Facilities
Airport transfer
Bicycle rental
Pets allowed
Car park
Fitness center
Shuttle service
Free Wi-Fi in all rooms!
Front desk [24-hour]
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Great option”
Great hotel, great customer service, amazing breakfast and lovely bar. The rooms are Morden, well cleaned and comfortable. The hotel is well located in front of the train and bus station which makes life very easy. I would happily stay here again. The all the teams are brilliant, I got in Innsbruck at 6am, they let me store my luggage without any hassle. I am coming back at the beginning of march this year and I will be able to see if the experience that I had is constantly through out the year.
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Perfect hotel!!”
Totally perfect hotel to stay in Innsbruck. Right in front of station. Also walking distance if u are travel by bus to Innsbruck. Friendly staffs. I was sick when I went here, and hotel staff really help me out. Clean room too. Like I said, totally PERFECT!!
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Skiing Austria”
We based in Innsbruck and skied Kitzbuhel. Hotel Europa is across the street from the train station and has underground access to the station through a parking garage allowing you to not even walk outside when getting to the train. It is also an easy walk from the old town center and the Golden Roof area. It is a unique hotel decor with a modern look blended with some old fashioned Tyrolean decor features. Sounds crazy, but it really works. I have stayed here in the past and will again.
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Would definitely stay here again”
Well located: 2 minute walk to train; 12 minutes walk to old town. Clean. Quiet. Comfortable. Pleasant, friendly staff. Breakfast was huge and excellent. (Restaurant had good food, but charges 3 euro each just to eat: waiter said it was for the cloth napkin...not cool.) Still, we'd stay here again but not eat in the restaurant.
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Great hotel, amazing breakfast ”
Great hotel, amazing breakfast, comfortable bed
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Location good, room & toilet is big ”
Breakfast can be improved. Prefer some Asian food.
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Exceptional”
Great position right outside the main train station where the bus for the airport stops.I was really impressed with this hotel.Very classy.Breakfast was superb with a lot of choice and both English and continental fare.Room was large with loads of wardrobe space.
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Good bed nice Breakfast. Everything perfect!”
Nothing to say, because everything is perfect! The car park is under the hotel and you need to pay for it. The super market is beside the hotel. Close to train. All you need is here! Just stay!
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Spacious but old, great location.”
Spacious but old hotel in centre of town with expensive parking, more 4 than 5*
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Good location with vintage touch but bad service”
Location and vintage but cleaning service is bad. We hanged we need cleaning service sign on but til evening no one came. So we changedour mind because we fed up so we cancelled cleaning request. Then we asked for towels, we had to call 4 times to get one.
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This is not a five star 3 at the most. Room falling apart. Can’t turn heating off. No shower curtain”
The rooms are desperately in need of updating the door to the balcony was broken. Although staff secured it quickly. Asked for non smoking room, ashtray with cigarette butts on balcony and smoke billowing in from next room. Cooked alive as unable to turn down heating. Doors barely shut into bathroom no shower curtain and the shower leaked from the pipes. You could hear next doors toilet. The good things were location we wanted to be by the station and breakfast was good but we were first in. Staff nice. Not good value for money and wouldn’t stay again.
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Acceptable”
During our stay, the room was not cleaned till very late afternoon, toilet paper and towels were not replenished, room was hot (we had to ask for fan), not the type of hotel room and services as expected for the price paid.
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Old hotel in need of refurbishment and overhaul of breakfast. Closer to 3 Star than 5. ”
Innsbruck is very small so even the location opposite the main train station can't save it. We changed rooms after the 1st one was a small, darkish annex to their suite with a connection door which provided no noise cancellation, you could hear the guests in the next room. Plus the 5th floor corridors look in dire need of refurbishment. We then changed rooms and the 2nd floor wasn't as nice as their website photos either plus the bathroom drains smelled bad. We told them but nothing was done about it. The breakfast is mediocre at most compared to some of the spa hotels in Austria: no freshly pressed juice, terrible coffee, slow service, no smoked salmon or even eggs made to order and the cheese selection is a joke. All in all, money lost on a hotel being branded as the best in Innsbruck.
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老舊不便的飯店”
We booked this hotel for 2 days.the hotel is very old and the second day there is no hot water in the bathroom. The hotel can’t risolve the problem directly. The bathroom door is broken . I locked myself for a while minute. So bad experience.
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Zero Stars”
Location is quite good, really close to the train station and bus terminal, like right opposite! One of the staff was especially rude; the elderly, short-haired blonde breakfast staff. I felt really unwelcome, in a city new to me due to the rudeness, like I didn't belong. I've had better experiences in a hostel. The younger staff were more caring and attentive. However, there was one young receptionist too busy in her novel. The breakfast food was varied but very oily/greasy. The heating is unnaturally warm, even with the heaters off. We had to open the windows during late winter. I though the queen stayed here and on Google it's advertised as a 5 star hotel. BUT, it's actually has been stripped of its stars. You can actually see the shadows of the stars outside the building, it's quite an accurate metaphor. This place deserves of zero stars. No surprise that it's one of the first places with a corona outbreak due to Italian staff. The bathroom sink didn't work and the staff didn't do anything even after complaining a few times. Overall the place is quite overpriced for what it offers. Wish I could give zero stars in my review or get my money back. I hope you make a better decision than this place after reading this : (
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Great hotel ”
Was in Innsbruck for a honeymoon stop over. Arrived early in the morning at 4am, and thou check-in is available only after 11am, the staff still allowed us to check in at 4am and this gives us a great time to rest before moving out later in the morning Room was spacious and also clean. Bed was comfortable and the chrome equipments in the room were very well maintained and couldnt see any fingerprints which shows the quality of the housekeeping Staff were courteous and knowledgeable and provided info to us on the sights to see and directions around Great hotel, which is easily accessible as it is just infront of the train station. Safety were ensured as the main door was locked after dark with only access for guests Close proximity to the town center which is within walking distance Value for money and comfort. Great breakfast. Only drawback is slow internet access which can be compensated by the comfort of the room and service quality
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So nearly excellent”
I arrived by train with heavy baggage and was thrilled that the Hotel Europa could be seen from the exit to the station so I could drag my bags there. It is also just a few minutes walk from the shopping and Old Town Areas. Innsbruck is a small city so access to everything is easy. The room I booked was very stale and smelt badly of smoke, and they moved me instantly without any fuss to a lovely little room on the top "Bavarian style" floor with a mountain view and complimentary fruit, chocs and wine. I felt that went beyond the call of necessity and was gratefully received. The next day my room wasn't serviced properly though and when I asked for sugar etc the woman who brought it was most unpleasant. I handed her the used glass, cutlery and crockery that had not been removed either but didn't dare mention the bath was hairy! The safe never worked during my stay either in spite of repeated requests to maintenance. I didn't find the Manager on Duty very helpful in his attitude, but the receptionists who helped me with queries etc were absolutely charming, as was the porter and breakfast staff. I would visit again if in the area.
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Excellent location & room”
The Hotel is conveniently located opposite to the Innsbruck Hbf where vaious routes of buses & trams stops are there. The room is elegant & spacious with a small balcony facing the mountans. It only takes about 15 minutes walk to the town centre where major sight-seeing spots are located. Besides, many restaurants with different food varieties are available there.
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Good location, bad room service”
I stayed 2 days at the Grand Hotel Europa. Highly recommended for those who want to visit Venice as you do not need to drag your bags through boats and alleys to reach your hotel. The hotel is just across Veniza Maestre station - one stop before Venza St Lucia. My stay experience has been good as the hotel provide very good wifi reception and the check in is smooth. However the rooms is noisy as it faces the busy railway station. I can live with that. My bad experience is the room service. After my breakfast I came back to my room and the lady was cleaning the room. She left immediately as i get into the room. However when I left 30 minutes later and hang the "Makeup Room" label on the door knob, the room was not clean after I came back in the evening.
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Pleasantly surprised”
It was great, we had a wonderful time in Innsbruck. Food could have been kept hotter as some was quite cold.
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