Skiing Austria”

We based in Innsbruck and skied Kitzbuhel. Hotel Europa is across the street from the train station and has underground access to the station through a parking garage allowing you to not even walk outside when getting to the train. It is also an easy walk from the old town center and the Golden Roof area. It is a unique hotel decor with a modern look blended with some old fashioned Tyrolean decor features. Sounds crazy, but it really works. I have stayed here in the past and will again.

Great hotel ”

Was in Innsbruck for a honeymoon stop over. Arrived early in the morning at 4am, and thou check-in is available only after 11am, the staff still allowed us to check in at 4am and this gives us a great time to rest before moving out later in the morning Room was spacious and also clean. Bed was comfortable and the chrome equipments in the room were very well maintained and couldnt see any fingerprints which shows the quality of the housekeeping Staff were courteous and knowledgeable and provided info to us on the sights to see and directions around Great hotel, which is easily accessible as it is just infront of the train station. Safety were ensured as the main door was locked after dark with only access for guests Close proximity to the town center which is within walking distance Value for money and comfort. Great breakfast. Only drawback is slow internet access which can be compensated by the comfort of the room and service quality

Perfect hotel!!”

Totally perfect hotel to stay in Innsbruck. Right in front of station. Also walking distance if u are travel by bus to Innsbruck. Friendly staffs. I was sick when I went here, and hotel staff really help me out. Clean room too. Like I said, totally PERFECT!!

Great option”

Great hotel, great customer service, amazing breakfast and lovely bar. The rooms are Morden, well cleaned and comfortable. The hotel is well located in front of the train and bus station which makes life very easy. I would happily stay here again. The all the teams are brilliant, I got in Innsbruck at 6am, they let me store my luggage without any hassle. I am coming back at the beginning of march this year and I will be able to see if the experience that I had is constantly through out the year.

So nearly excellent”

I arrived by train with heavy baggage and was thrilled that the Hotel Europa could be seen from the exit to the station so I could drag my bags there. It is also just a few minutes walk from the shopping and Old Town Areas. Innsbruck is a small city so access to everything is easy. The room I booked was very stale and smelt badly of smoke, and they moved me instantly without any fuss to a lovely little room on the top "Bavarian style" floor with a mountain view and complimentary fruit, chocs and wine. I felt that went beyond the call of necessity and was gratefully received. The next day my room wasn't serviced properly though and when I asked for sugar etc the woman who brought it was most unpleasant. I handed her the used glass, cutlery and crockery that had not been removed either but didn't dare mention the bath was hairy! The safe never worked during my stay either in spite of repeated requests to maintenance. I didn't find the Manager on Duty very helpful in his attitude, but the receptionists who helped me with queries etc were absolutely charming, as was the porter and breakfast staff. I would visit again if in the area.

Excellent location & room”

The Hotel is conveniently located opposite to the Innsbruck Hbf where vaious routes of buses & trams stops are there. The room is elegant & spacious with a small balcony facing the mountans. It only takes about 15 minutes walk to the town centre where major sight-seeing spots are located. Besides, many restaurants with different food varieties are available there.

Good location, bad room service”

I stayed 2 days at the Grand Hotel Europa. Highly recommended for those who want to visit Venice as you do not need to drag your bags through boats and alleys to reach your hotel. The hotel is just across Veniza Maestre station - one stop before Venza St Lucia. My stay experience has been good as the hotel provide very good wifi reception and the check in is smooth. However the rooms is noisy as it faces the busy railway station. I can live with that. My bad experience is the room service. After my breakfast I came back to my room and the lady was cleaning the room. She left immediately as i get into the room. However when I left 30 minutes later and hang the "Makeup Room" label on the door knob, the room was not clean after I came back in the evening.

Pleasantly surprised”

It was great, we had a wonderful time in Innsbruck. Food could have been kept hotter as some was quite cold.

Nothing luxurious more like a gasthouse ”

Nothing luxurious about this hotel , wifi you had to take iPad iPhone into the hall to connect ,then it would cut out in the room . Breakfast very average, chipped tea pots , wet plates, badly designed small dated bathrooms,poor quality towels and toilet paper , Not to sure how the grand got 5 stars it felt more like a gasthof Even with agoda excellent discount , there is better hotels in Innsbruck which I have stayed in past visits that give better value and quality I work and travel a lot in Austria and the grand was very disappointing

Superb location, beautiful city”

It was a wonderful experience with this hotel. It is located right opposite the train station, which takes about 2 mins to get there. And as it is a small city, it takes only 15 mins to walk to the main city attractions as well as the gondola to take you up the mountains. the staff was extremely friendly and the people there were tremendously helpful and passionate. A definitely recommended must go.

Absolutely outstanding hotel”

It is impossible to fault the staff at this hotel. We had an issue that required help and they could not do enough for us. The hotel is very well located. The room and bed was very clean and comfortable. Breakfast was also good. Ten out of ten for this hotel.

Great Location, Friendly Staff”

The hotel is in a great location, close to transport, shops, restaurants and the the old town. Very friendly and welcoming staff, fantastic buffet breakfasts and handy evening cocktail hour.

Great Hotel”

The hotel location is literally a stone throw away from the main station. The room is quite spacious and very clean. The ameneties are excellent. We really enjoy staying at this hotel.

Hotel is overpriced and overrated as 5*.”

Hotel is overpriced and overrated as 5* though room was spacious enough. Rooms have been refurbished with acceptable quality and condition. Bathrooms are a little outdated though. Well located hotel. Reception desk friendly and helpflul. Breakfeast ok, but cannot cope with regular 5* hotels. Only recommendable for short stay or at special deal price.

Would definitely stay here again”

Well located: 2 minute walk to train; 12 minutes walk to old town. Clean. Quiet. Comfortable. Pleasant, friendly staff. Breakfast was huge and excellent. (Restaurant had good food, but charges 3 euro each just to eat: waiter said it was for the cloth napkin...not cool.) Still, we'd stay here again but not eat in the restaurant.

Lovely hotel good location”

the hotel was very clean and room was nice. the staff was very pleasant and accomodating at the front desk, bar and restaurant

Old hotel in need of refurbishment and overhaul of breakfast. Closer to 3 Star than 5. ”

Innsbruck is very small so even the location opposite the main train station can't save it. We changed rooms after the 1st one was a small, darkish annex to their suite with a connection door which provided no noise cancellation, you could hear the guests in the next room. Plus the 5th floor corridors look in dire need of refurbishment. We then changed rooms and the 2nd floor wasn't as nice as their website photos either plus the bathroom drains smelled bad. We told them but nothing was done about it. The breakfast is mediocre at most compared to some of the spa hotels in Austria: no freshly pressed juice, terrible coffee, slow service, no smoked salmon or even eggs made to order and the cheese selection is a joke. All in all, money lost on a hotel being branded as the best in Innsbruck.

Impossible to fault this hotel ”

This is an outstanding place to stay. Everything is ten out of ten. The staff are some of the best we have ever had. So welcoming and helpful. The room is great. Location is also good. Car parking very easy. Impossible to fault

Exceptional”

great location, perfect room. just 1 min walk from central station, the room is so spacious and elegant. easy to find food or go to Christmas market near the golden roof. the staff is helpful.

great location ”

No frills clean and confortable hotel. Not really a 5 star hotel Decent size rooms Situated in a reasonably quiet area Across the road from the railway station