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Grand Excelsior Hotel Bur Dubai
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7.7 Very good location
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Grand Excelsior Hotel Bur Dubai

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Very good
From 359 reviewsSee what guests said
7.5
  • Airport transfer

  • 910 meters to public transportation

  • Currency exchange

  • Heart of the City

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Room choices
Premium Room
...
  • 65 m²/700 ft²
  • Shower and bathtub
  • 1 super king bed
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Deluxe Room
...
  • City view
  • 40 m²/431 ft²
  • 2 single beds and 1 king be...
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Family Room
...
  • City view
  • 50 m²/538 ft²
  • 2 single beds and 1 king be...
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Family Room
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  • 53 m²/570 ft²
  • Shower and bathtub
  • 2 single beds and 1 super k...
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Premium Room
...
  • City view
  • 65 m²/700 ft²
  • 1 king bed
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Executive Floor Upgrade with Breakfast
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  • 40 m²/431 ft²
  • Shower and bathtub
  • 1 super king bed or 2 singl...
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Ramadan Offer - Deluxe Room
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  • 40 m²/431 ft²
  • Shower and bathtub
  • 1 super king bed or 2 singl...
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Verified guest reviews

Agoda Reviews (359)Booking.com Reviews (1131)
Filter by guest type:
Cleanliness7.6
Facilities7.0
Location7.7
Room comfort and quality7.4
Service7.4
Value for money7.5
Provided by verified guests of Agoda
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8.4
Cecil from South Africa
Solo traveler
Deluxe Room
Stayed 3 nights in November 2017
central and good value for money
This is my second stay at this hotel and it is very centrally located and the staff are really helpful and friendly. The hotel is walking distance to many bars and restaurants. the room are spacious and well equipped for the price.
Reviewed December 06, 2017
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4.8
Ihab from Egypt
Solo traveler
Deluxe Room
Stayed 6 nights in September 2017
Worst housekeeping department ever!!!
They upgrade me to executive room & Upon arrival and during the stay following issue happened:- 1)broken lamp & dustbin found broken & no wight scale found the room. 2) TV channels was not working ( most of them) even Dubai Channels!! 3) 2nd day on the arrival I found dray used condom on the carpet after housekeeping clean the room!!! Disaster.. 4) they have problem with outside laundry because the towels are always less they place 1 towel instead of 2 !!!! 5) House keeping coordinator over the phone doesn't know what it's going on with her staff if they deliver the missing item inside the room or not!! 6) Telephone set in the room so dirty to use it!! 7) Tell the departure date hair was on the bathroom floor & wall without bring to their attention to clean it or remove. 8) News paper never come every day even I requested them 2nd day of my arrival !!! 9)Lifeguard in swimming pool never show up to watch us or provide the guest's with towels only if there's children's swimming lesson he show up his name Mr. Hassan!! 10) Guest relation manager Ms. Rabab had my all above complains tried to compensate me for inconvenience by inviting me for free breakfast, management of the hotel ( Duty Manager & Front Office Manager ) blamed her for this step asked her to call me to stop giving me free breakfast again!!!!
Reviewed October 08, 2017
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8.4
Syed from United Arab Emirates
Business traveler
Deluxe Room
Stayed 1 night in September 2017
Its nice and economical
You can book this hotel ..its nice clean and in the heart of city... easy access to everywhere...
Reviewed September 23, 2017
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5.2
Neil from United Kingdom
Solo traveler
Deluxe Room
Stayed 7 nights in August 2017
Could do better
Not bad for the money paid but wouldn't stay there again. Pros Fairly close (1.2km) to metro. A good Chinese restaurant. A good rooftop bar. Cons Swimming pool closed for stay there. Pub closed for refurbishment.
Reviewed September 04, 2017
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10.0
YOUNUS from United Arab Emirates
Couple
Deluxe Room
Stayed 2 nights in June 2017
Good
Good
Reviewed June 24, 2017
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8.0
Clinton from South Africa
Solo traveler
Deluxe Room
Stayed 2 nights in April 2013
Very good
Rooms is big and spacious. Very comfortable stay. Easy access to transport and food
Reviewed May 20, 2017
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8.4
Hari from India
Business traveler
Deluxe Room
Stayed 3 nights in January 2017
Good in all the way
I prefer to stay in Bur Dubai always in my dubai visit. GE is one of the best hotel in these area. Last visit they gave me Suite as complimentary in my 4 days visit. All services are good and especially Ms. Rhana helped me to provide an additional day extension with the same rate even during the peek business day. From delux room upgraded to Suite by a Philippina receptionist and we should thank entire team by their professional attitude.
Reviewed April 11, 2017
Dear Mr. Hari, Thank you for the wonderful feedback. I am grateful, you appreciate our Filipina receptionists. We always strive for excellence and we are glad you had a great stay with us. We are looking forward to see you soon, again. Regards, Guest Relations Manager Rabab Hassan
Responded May 09, 2017
Grand Excelsior Hotel Bur Dubai
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8.0
Abdulhakim from Oman
Solo traveler
Deluxe Room
Stayed 2 nights in April 2017
Very good
pros ;value,big hotel,basement parking negative; i noticed the size mentioned is 40 square meters for the room but unfortunately this maybe not true in reallity/wrong information!!! i was expected bigger size i think its much smaller !!!
Reviewed April 08, 2017
Dear Guest, Thank you for sharing your feedback. It’s disappointing to know that your experience with the room did not meet your expectations. Frankly speaking, most of our Deluxe rooms are 40 square meter size. It depends on the style of the rooms. No worries, hopefully, we will be able to see you soon again, in our hotel and definitely give you a good room that suites your taste. I hope you will give us an opportunity to restore your confidence and I look forward to welcome you back to Grand Excelsior Bur Dubai. All the best, Rabab Hassan Guest Relations Manager
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Grand Excelsior Hotel Bur Dubai
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9.6
SHANTIKUMAR from Canada
Business traveler
Deluxe Room
Stayed 2 nights in March 2017
Exceptional
I always enjoyed the stay in this hotel.Facilities and services are excellent. I would strongly recommend this hotel to others.
Reviewed April 06, 2017
Dear Guest, Thank you for the wonderful feedback. We truly appreciate it. We are glad you had a great stay with us and we are looking forward to welcome you back to Grand Excelsior Bur Dubai. Regards, Guest Relations Manager Rabab Hassan
Responded May 09, 2017
Grand Excelsior Hotel Bur Dubai
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4.8
Anne from United Kingdom
Couple
Deluxe Room
Stayed 2 nights in March 2017
Not the best
The first thing was the lift doors, they hardly stayed open any length of time & caught us almost every time. It looked nice in the reception area but in our room the safe wouldn't work & we ended up using a safe deposit box behind reception. Towels & bath mat had seen better days as had the furniture. Some of the drawers were very stiff & hard to open. Although it said in the paperwork that the mini bar would be fully stocked there was nothing in it! We obviously should have had a bowl of fresh fruit in our room on arrival as we had a knock at our door at midnight with a member of staff delivering said fruit - WHY! The breakfast was good if you had continental (although French bread was slightly stale) and fruit, but scrambled eggs were lukewarm at best as was most of the other 'hot' breakfast. Coffee was very good. So would not stay here again if in Dubai
Reviewed April 06, 2017
Dear Ms. Anne, Thank you for sharing your feedback. It’s disappointing to know that your experience with us from the lift to safety box, to towels and room that was given to you, did not meet your basic expectations. One of the major purposes of online reviews, are to highlight the areas for improvement and this helps our hotel to improve for the future. No worries, I have already shared your comments with the management of the hotel, to ensure that this kind of experience won't happen again in the future. I hope you will give us the opportunity to restore your confidence and I still look forward to welcome you back to Grand Excelsior Bur Dubai. Sincerely, Rabab Hassan Guest Relations Manager
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Grand Excelsior Hotel Bur Dubai
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