Very good 7.5
Based on 301 reviews

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About Grand Excelsior Hotel Bur Dubai

Description

Blending traditional Arabic hospitality with modern day standards of comfort and service, Grand Excelsior Hotel Bur Dubai is a luxurious option when in Dubai. Located just minutes from the city's business district and the World Trade Center, the hotel is close to world-class shopping malls and restaurants. Accommodation is provided by 282 rooms and suites, elegantly furnished in traditional Arabic style and complete with modern conveniences such as plasma TVs, interactive entertainment, and high speed internet. A wide range of restaurants and bars cater to all tastes, while the hotel's leisure facilities include a rooftop swimming pool, health club, and spa. Whatever the reason for your stay, Grand Excelsior Hotel Bur Dubai will make it a good one.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage(s)
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Convenience store
  • Poolside bar
  • Restaurant(s)
  • Restaurant [halal]
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Chapel
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/check-out [express]
  • Check-in/check-out [private]
  • Check-in [24-hour]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Arabic
  • Filipino
  • French
  • German
  • Hindi
  • Nepali
  • Russian
  • Turkish
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Policies

A tourism tax will be charged directly at the property.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 150 AED
Breakfast Charge (when not included in room rate): 75 AED
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.5 KM
Distance to Airport: 8 KM
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 7
Number of Restaurants: 3
Number of Rooms : 282
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Last Renovated: 2013
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Recent customer comments

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Very good



based on 301 reviews
  • Cleanliness 7.8
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 7.4
  • Service 7.4
  • Value for money 7.5
  • Food/Dining 7.0
Sort by

Razwan from United Kingdom
Business travelers
Deluxe Room
Stayed 1 night in March 2016
An excellent choice
Very comfortable rooms and helpful staff. Would recommend highly
Reviewed September 30, 2016

Ronald from United Kingdom
Couples
Stayed 6 nights in September 2016
Great stay & nice staff ;)
I go to Dubai a lot & this hotel was very good, nothing to complain about, apart from the mini fridge didn't get cold :/ but we managed, its NOT the end of the world :O :P hehe I would certainly recommend it ;)
Reviewed September 14, 2016

Leona from Ireland
Groups
Stayed 6 nights in September 2016
Very hospitable and friendly staff
Excellent staff that were very hospitable. Facilities were excellent. Pool was basically semi-private as not many others were using it. The hotel's interior design is beautiful. The rooms are quite spacious. Excellent value for money. Location is close enough to the two metros however as the taxis were cheap we never needed to use the metro. Only downfall is the many prostitutes in the area in general and their cards scattered all over the floor outside the hotel. One was also in the bathroom of the hotel lobby. This is the case with many hotels in the area.
Reviewed September 13, 2016

Ihab from Egypt
Solo travelers
Deluxe Room
Stayed 1 night in August 2016
Good Hotel
Actually my staying for one night in the hotel was good, Associates was friendly & helpful thanks to guest relations Ms. Cecile & Rabab ..., two points to highlights here, 1) TV's channels are very very poor, limited, not clear and miserable!!! 2) There was paper through under my room door in evening from the management state there will be clean window from outside from 18:00h to 23:00h !!! therefore I closed the curtains and stop enjoying the view from outside ...!! In the morning I never see any clean and no one's touch the glass windows from outside and still dirty !! I think it was joke.........!
Reviewed September 04, 2016

jafar from Saudi Arabia
Business travelers
Deluxe Room
Stayed 2 nights in August 2016
Comfortable
Good hotel
Reviewed August 29, 2016

RAJEEV from India
Business travelers
Deluxe Room
Stayed 5 nights in August 2016
good stay
expensive breakfast
Reviewed August 22, 2016

Ban from Malaysia
Business travelers
Stayed 8 nights in August 2016
good location and value for money
the house keeping seems to be very forgetful and didnt replace towels when they cleaned the room before i checked in. I waited for over 45 minutes for them to bring me bath towels! The Wifi was also intermittently slow, not sure why.
Reviewed August 16, 2016

João from Portugal
Solo travelers
Deluxe Room
Stayed 1 night in July 2016
When i entered the room, i just couldn't believe
Seriously, the moment i entered the room i walked out again just to check if i was not mistaken. The room was huge, so freaking huge, absolutely amazing for the price, i never expected to find something like this for that price in Dubai, just crazy :D ps: don't drink beers on the hotel, it's freaking expensive, for the price of one beer there i could have 10 back in Portugal :)
Reviewed August 08, 2016

Aanullah from Saudi Arabia
Families with young children
Stayed 9 nights in July 2016
Suggestion
It was gud stay there but need to improve the service,like pool timings r not suitable it should be increased up to 12 am because visitors getting from sleep late due to late comming from out side and during summer day time pool side is very hot and early closing will disappoint the cisitors so should increase the time from 7 to 12,
Reviewed August 06, 2016

jaikishan from India
Couples
Deluxe Room
Stayed 4 nights in July 2016
Business
The toilets need maintenance and room lights are not working . The toilet doors are closing
Reviewed August 01, 2016



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