Great”

Great

Exceptional”

Location is very good. Facilities very good. Staff very fast and efficient. English was very good. We stayed in Executive lounge. Drinks were Ok but food needs to have more choices especially for Happy Hour.

Why 5 stars?”

Why does this hotel has 5 stars? That was the question which I asked myself when I left the hotel. It is a 3 star hotel by taking international standards. Too less staff speaks English and the breakfast ist not what you expect from a 5 star hotel. The whole breakfast restaurant is more like a cantina. Absolutely no 5 star level. Entering the hotel is for guests who arrive not by car a disaster. So when you stay there, you better arrive by car and depart by car. Small steps lead you upwards to the entrance, no one helps you with the luggage and if someone comes the opposite direction it's getting a complete mess. The hotel is huge, old fashioned and old. Generally the hotel is overpriced. Western guest will anyhow be disappointed. The bar closes at 09:30pm..... May be nostalgic people like it, because of the old-fashioned decoration of the hotel.....

The best Hotel in Kaohsiung”

This is my second time to stay Hi-Lai Hotel. and got a upgrade this time. Great room . Good service and staff. Good breakfast. It has a shuttle bus between Central park MRT station and Hi-Lai department. Highly recommend.

Exceptional”

The place is nice and clean. Full facilities and great harbour view especially on a high floor. They have a nice sauna and hot pool for use. They were nice to give me an upgrade. Check in and out was nice, smooth and quick. Appreciated it.

Great hotel to stay at with good facilities”

We love the spa/sauna they have here for male and female separately. My dad and I stayed here and the room was quite big and clean. There was a leakage of water in our bathroom so they changed our room quickly. We don't know if we will come back since the price has been really high ever since our last stay.

Excellent value”

The Grand Hi Lai Hotel is located near the harbour, a short walk to the mrt and surrounded by good shopping venues and eateries. One excellent feature is room temperature control which is responsive to commands unlike many hotels where you freeze all night.

Singapore family with parents aged 90+”

Nice , clean & comfortable .... good breakfast ! Good location to shop too

All in one”

Pros: This hotel is huge with everything you can ever think of: shopping mall, Jason's supermarket, and so many restaurants to chose from. It's great for people who likes to stay in. Cons: it felt a bit on the older side for older clienteles, no cool lounge to hang out and because I was out most of day didn't get to check out the mall or the supermarket lol

Excellent”

Room was big. However could hear the next room talking loudly including the ringing of the phone in the morning. Breakfast was good with good spread of food. Staff was friendly.

BEST OF THE BEST”

Luxury hotel The BEST Sauna i ever went, 4 pool in total, high floor room, nearby shopping center. just slight walking distance to MRT, but easy access to taxis. i HIGHLY recommended this hotel. the hotel has variety of nice art and antiques collection. I will come back to this hotel if i visit kaoshiong .

Excellent service staff”

The staff at the Lobster Bar was very professional and even think out of the box to ensure the customers were taken care of. The dessert was tiramisu however I’m still breastfeeding my baby, so I didn’t want to eat anything to do with liquor or caffeine. The supervisor (I think) brought cakes to still satisfy my sweet tooth. Well done!!

Everything under one roof”

One of the Safe place to stay, with shopping attached, food court & supermarket at basement. Best plus point is the staff speaks English and gets things done. Only problem is the breakfast menu remains the same for over 8 years

Great stay!”

Our family’s stay was amazing! The hotel facilities were topnotch: we got a beautiful & spacious family room with a view of the harbor & sunset, comfortable beds with fluffy pillows, very clean bathroom with complete toiletries & amenities, elegant lobby, very courteous & super helpful staff. The buffet breakfast was sumptous. The hotel is attached to a nice dept store with a food court & supermarket at B3. The dept store (Han Shin) offers free shuttle every 10 minutes to the Central station where more shopping & street markets are steps away. The light rail transit and the harbor is a block away & a Catholic church (Holy Rosary Church) is a six minutes walk away. Definitely booking this again!

Exceptional”

Great hotelthis hotel has everything, location, views, friendly helpful staff, and a great choice of eateries. It is a traditional hotel rather than modern, but all the services and facilities are available.

Fantastic weekend stay in Kaohsiung”

Had an excellent stay. From its central location, friendly, helpful staff, cleanliness, comfortable rooms, great buffet breakfast and dinner and amazing pool and spa. A good place to relax and visit nearby attractions in the city. The night staff were particularly helpful working out directions and travel plans for me to get to a run and arranging a breakfast box for me as I had to leave before breakfast opened on the first day. I hope to return to this hotel soon.

Excellent”

Very old (but grand) hotel with lots Japanese influence. The location is very convenient as it is in the same building as a shopping centre and is near to eateries, restaurants. Service is good, but facilities are really old.

Best hotel in Kaohsiung ”

The service was second to none The hotel although over 30yrs old is very well maintained and smells nice and fragrant as opposed to that old stuffy smell in others So handy being in the same building as Hanshin Dept store. What more could you want

Best Hotel in Kaohsiung, period.”

Although the hotel rooms are showing its age, but the killer view (high floor view in every room guaranteed), amazing buffet breakfast, and the overall room / public area cleanness are still THE BEST in Kaohsiung, period. To me, it's definitely a 5+ star hotel with a 4 star room rate.

Very good”

It smells good when I enter the hotel lobby. Through the room windows I can see the beautiful city view. The room is clean and quiet, down there was department stores and supermarkets, very convenient.