lovely hotel and great location”

this is our second destination after staying at the resorts world and marina sands at singapore last week. It is also our first visit to Kaohsiung. It has been a big contrast to the previous two properties. Grand Hi Lai is an older property but is well maintained. The service is excellent from the reception to the concierge. We didnt seem to get the same attention at the 2 properties in Singapore. We paid only about 2/3 to 1/2 of the price at Grand Hi Lai. The pool at Grand Hi Lai was heated to 28 degrees while the pools (including the famous sky-park pool at the marina sands) were freezing despite warmer climate in Singapore. We got the unusual power blackout while we were there, and the duty manager was so apologetic and offered us free drinks and fruit basket, even this was not their fault. There are beautiful parks, river and shopping all around the hotel. For those who want to stay away from the hustle and bustle of other asian cities, try Grand Hi at Kaohsiung. It is relaxing

Solid hotel in the heart of Kaohsiung”

We were not sure what to expect with the Grand Hi-Lai Hotel. Taiwan is filled with mediocre hotels that do not live up their price or prestige. We stayed in a Superior room with a view of the city and was pleased. Nothing about the hotel will blow one away. The rooms are clean, comfortable, and spacious. The bathrooms were clean, comfortable, and solid. Nothing was particularly special, but definitely worth the money to avoid staying in a run down hotel. Certainly the hotel could feel a bit more modern than the faux-European fancy decor suggested that seems [unfortunately] popular in "expensive" Taiwanese hotels. Service in the hotel was impeccable, and I rarely care about such a thing. The pool was quite nice [one of the reasons we booked here, as there are few hotels in Kaohsiung with nice pools], though the rule that one has to wear a swimming cap is just ridiculous [I know this is common in Taiwan-- but certainly is not Western tourist friendly]. Location is excellent. A few blocks to the Harbor/Love River and a few blocks to the Central Park area and MRT. So, if you are in Kaohsiung for a few days and want a comfortable room with a view, good location, and a pool, this is a good bet. I would likely stay here again.

Excellent hotel with large clean rooms.”

I enjoy staying at the Grand Hi Lai when I am in Kaohsiung because of the impeccable service, anything I need I just ask and my needs are met. The rooms I have stayed in are big in size and the bathroom has a bath and shower with high pressure water. The Gymnasium is large and I didn't have to wait to use the equipment, they offer headphones (for those who have left theirs at home) and the equipment is modern and excellent condition. The breakfasts have a great variety of ethnic and western food and the service once again is unfaulted. I will stay here again! Excellent hotel.

Kaohsiung's best hotel!”

The Grand Hi-Lai Hotel is one of the top hotels I have stayed in over 20 years of travel. It is located in an area close to the MRT (Metro) and shopping. In fact, there is a mall located on the lower premise of the hotel. The food is fabulous!. I have found that the staff is quite friendly and very knowledgeable about the surroundings of the city. I give them the highest ranking. You will not be disappointed- if you plan early, you can book the hotel at a very reasonable price.

The best in Kaohsiung”

We stayed at the Grand Hi-Lai for 2 nights and the hotel as well as the accompanying high-end shopping mall were a god-send as there is nothing much to see/do in kaoshiung. Service was impeccable.The convience comes from the substantial number of good and reasonably-priced restaurants on the 9th and 10th flr of the Hotel, it's prime location and the mall below. The mall has glamourous designer boutiques, a good food court and a gourmet supermarket. The Hotel has a good-sized pool and sauna. The breakfast buffet was delightful, with good range of western, Jap and local dishes.

Best hotel in Kaohsiung”

Having lived in Kaohsiung before, we've stayed in almost every major hotel. The Grand Hai-Lai is the best in town. They have consistently the best service, cleanest rooms and best overall experience. I highly recommend the Shanghai Dumpling house restaurant during your stay. They have the best XiaoLongBao (steamed dumplings) in Kaohsiung. If you are staying in Kaohsiung, you can't go wrong staying here. The location is perfect with lots of shopping and dining downstairs and easy access to central park / MRT.

Very nice stay over the holidays”

My family and I really enjoyed our stay at the Grand Hi-Lai and thank the staff at the hotel for their excellent service during our stay. The room was comfortable and well appointed, and the hotel assigned me with a room on a high floor as I had requested. The location of the hotel was excellent as well, close to Central Park and the Love River, and to excellent shopping (attached to one of the top malls in Kaohsuing) and restuarant options.

Excellent value”

The Grand Hi Lai Hotel is located near the harbour, a short walk to the mrt and surrounded by good shopping venues and eateries. One excellent feature is room temperature control which is responsive to commands unlike many hotels where you freeze all night.

Great hotel”

We always stay at the Hi Lai Hotel in KaoHsiung. Having a supermarket in the basement is very convenient for a family with young children. There are several excellent restaurants within the hotel and it has an excellent location

Good location, good staff, good room”

I stayed 3 nights at Grand Hi Lai. This is the typical high end traditional hotel that you can find in a second-tier city. Although it lacks of modern style, the Grand Hi Lai is a comfortable hotel: rooms are spacious, view is nice and the staff is very friendly and helpful. The location of the hotel is great with restaurants, shopping, night markets and a few clubs around. The gym is also good with a nice outdoor swimming pool.

Grand hotel and service”

The Grand Hi Lai is a comfortable hotel with the nice view in room and the staff is very friendly and helpful. The location of the hotel is great with a big shopping mall and supermaket at the lower stage.

Lovely hotel and great service”

I enjoyed my stay at the Hi Li immensely. It is conveniently located to shops and food outlets. The restuarants in teh hotel are very good and reasonably priced. I would highly recommend this hotel to anyone visting Kaohsiung. I look forward to staying at this hotel in my next visit to Kaohsiung

Great Hotel perfect for family stay”

we enjoy the stay at Grand Hi-Lai Hotel. professional front desk staff and great customer service. the location is good and a huge shopping mall was attached with the hotel.

Always a reliable choice in Kaohsiung”

I have been to this hotel so many times, it's almost a second home in Kaohsiung. The standard of the service is consistently at high levels, irrespective of the time going on and of the changing hotel staff. Cleanliness and level of the furniture in the rooms offer no room to criticism. Looking carefully for some not-fully positive comment, it could be said that the executive room we booked this time was somewhat small, I mean a bit smaller than you would expect for that type of room. However, it is to be stressed in the end that this hotel always represents a great value for money, and remains by far my choice N. 1 in Kaohsiung.

The best Hotel in Kaohsiung”

This is my second time to stay Hi-Lai Hotel. and got a upgrade this time. Great room . Good service and staff. Good breakfast. It has a shuttle bus between Central park MRT station and Hi-Lai department. Highly recommend.

Grand hotel and service with a smile”

It was a pleasant stay at Grand Hi-Lai hotel during CNY 2013. Great service though the hotel was crowded. Bravo to all the staff!

Grand old Traditional 5 Star Hotel (Worthy of Repeat Patronage)”

This is a grand old traditional 5-star hotel worthy of repeat patronage. Rooms and beds are big and very comfortable. The shower was strong and enjoyable. The pool was big and heated. The morning buffet spread was one of the better ones I experienced in Taiwan. There was an excellent food court next to the hotel. For its long history, the carpets understandably are in dire need for refurnishing and had to be sprayed on a daily basis so the air in the hallway smelled of artificial deodorant. Surprisingly for a traditional hotel, the walls/floor are poorly insulated. For a couple of nights, my otherwise good night sleep in a very comfortable large bed was rudely disrupted by a couple of over-excited kids one-floor above late at night. Located in busy part of Kaohsiung, my poor Taiwanese host had to brave daily heavy traffic jams to pick me and send me back to the hotel every day. Overall, this is a very comfortable and nice hotel. I will return to stay on my future trips to Kaohsiung.

friendly and helpful staff , highly recommended”

will defintely stay in Grand Hi-Lai again. great location , convenient, friend & helpful staff , next to shopping mall, food , etc etc. highly recommended!

lovely hotel and service with a smile”

I was amazed by the beauty of the hotel. I is really grand and elegant. We enjoyed our stay although it was just overnight. The room was spacious.The staff were all very accommodating. I will surely stay again in this hotel when I am in Kaohsiung and I will recommend it to my relatives and friends.

extremely comfortable”

the stay at the grand hi-lai was excellent and I would not hesitate to totally recommend the hotel to tourist or business customer