Grand Hill Residence
Grand Hill Residence
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"Honestly a great place with great service."

Remi

January 16, 2018

Guestroom Grand Hill Residence
Guestroom
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Lobby Grand Hill Residence
Lobby
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Interior view Grand Hill Residence
Interior view
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Swimming pool Grand Hill Residence
Swimming pool
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Good
Location
6.4
See all 38 photos Grand Hill Residence
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Very good
From 500 reviewsSee what guests said
7.7
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Bar

Room choices
8.4
Excellent
Room comfort & quality
2 Bedroom Family Suite
2 Bedroom Family Suite
...
  • Ocean view
  • 175 m²/1884 ft²
  • 2 double beds
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Two Bedroom Family Suite
Two Bedroom Family Suite
...
  • Nature view
  • 175 m²/1884 ft²
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Deluxe Jacuzzi
Deluxe Jacuzzi
...
  • Partial sea view
  • 50 m²/538 ft²
  • 1 double bed
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Superior Garden View Room with 2 Twin Beds
Superior Garden View Room with 2 Twin Beds
...
  • Mountain view
  • 40 m²/431 ft²
  • 2 single beds
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Superior Sea View
Superior Sea View
...
  • Ocean view
  • 35 m²/377 ft²
  • 2 single beds and 1 double ...
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Junior Suite
Junior Suite
...
  • Mountain view
  • 50 m²/538 ft²
  • 1 double bed
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Deluxe Sea View
Deluxe Sea View
...
  • Ocean view
  • 40 m²/431 ft²
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One Bedroom Suite
One Bedroom Suite
...
  • Mountain view
  • 70 m²/753 ft²
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Superior Garden
Superior Garden
...
  • 35 m²/377 ft²
  • Non-smoking
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Double or Twin Sea View
Double or Twin Sea View
...
  • 35 m²/377 ft²
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More about Grand Hill Residence

More about Grand Hill Residence

"The pool and the view was great."

Reviewed April 18, 2017

Florian from Germany

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Family with older children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Nice environment with great breakfast"

Wong from Malaysia

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Family with young children
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (500)Booking.com Reviews (142)
7.7
Cleanliness8.1
Facilities7.0
Location6.4
Room comfort and quality8.4
Service8.3
Value for money8.3
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Showing 462 verified guest comments
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4.4
Alexander from Germany
Family with young children
Stayed 1 night in August 2018
Not for such a money”
The apartment is far away from main road and a car or motorbike is needed to get some proper Thai food. The room was very big but the conditions of the property is not as it was expected from the pictures. The whole building also the apartment need an renovation, the room was smell old and in 1 sleeping room the aircon was so noisy that our kids can't sleep and finally we end up in a 175m2 apartment in just 1 bed together :-(. Also the swimming pool needs urgently a renovation, one of our kids cut the toe because some tiles are missing / broken. The only positive one is the very friendly staff.
Reviewed August 14, 2018
7.2
Very good
Damien from Malaysia
Business traveler
Stayed 2 nights in August 2018
Basic Necessities Only”
The room is spacious and airy. The bathroom is clean, nice and decently sized. The bed may be a bit lumpy for most but is comfortable. You will need to rent your own transport if you want to stay here as it is far from the beaten track. It is quiet and tranquil. Taxis cost an arm and a leg in Koh Samui and not easy to find one. My main gripe was that for 2 day and night, i complained about the useless air-conditioner and it continued to be warm or hot the whole time i was there. Also, the rooms on the 5th and 6th floors are very airy, particularly at night when you can continually hear the wind blowing through the rafters... a bit creepy and disconcerting. The view at breakfast is impressive, just the thing to start your morning. The breakfast offered is adequate and simple with some limited choices of dishes.
Reviewed August 13, 2018
10.0
Exceptional
olisene from United States
Solo traveler
Stayed 1 night in May 2018
Great place...”
I like this place close to golf course, I stayed here before and book it again..
Reviewed June 01, 2018
9.2
Exceptional
Toni from Slovenia
Business traveler
Stayed 2 nights in April 2018
Exceptional”
We got upgraded. Nice clean room but no hot water. Pool with a view. Hotel is on a hill so you need few minutes walk to a busy streets. Polite staff.
Reviewed April 20, 2018
4.4
andrew from United Kingdom
Couple
Stayed 1 night in April 2018
disappointed ”
General cleanliness was unacceptable and whilst the view from our room was fantastic, the hotel feels run down and out of date. the Jacuzzi was broken/inefficient at filling with hot water and dirty. the beds head board was filthy and needs replacing. there were stains on the walls above the headboard and the tv had 4 working channels..... none of which were in English. the staff were friendly but out of their depth especially the senior management who seemed more interested in using their smartphones than actually doing any inspections on their rooms which would have avoided this review and our bad experience. The bed and views were great and the desk manager Ban was wonderful and helpful. I can't help thinking that they just shouldn't offer jaccuzi rooms if they can't maintain them.
Reviewed April 02, 2018
5.2
Gladys from United Kingdom
Solo traveler
Stayed 7 nights in February 2018
It has potential to be good, stunning views”
The pick up from the airport, I wished I knew they were picking me up though! The communication I received wasn't clear and I only originally asked for the cost. I had a double superior room, it was enormous and quite clean on arrival, towels are changed everyday, cups and glasses in the room are rinsed but the bathroom sink was never touched, not an issue as I was on my own and I am quite tidy, but they leave it with coffee (from cups) splashes when they rinsed them in the sink. Most of the reception staff are lovely and the owner when he was around. One thing that really annoyed me was when I enquired about manicure and pedicure I was offered by the reception manager the mobile service the hotel was offering which cost me four times as much so that was their tips gone. The choice for breakfast was ok. The location makes it difficult to wander on the main road in the evening unless you have transport. Taxi from the hotel is expensive. Would recommend to shop around for trips, etc
Reviewed March 11, 2018
4.4
Hazmi from Malaysia
Family with teens
Stayed 2 nights in February 2018
Room and staff”
We took a family suite, it was a very spacious bedrooms and living room. But the kitchen utensils, toilet are so dirty. But our tv was missing. Luckily there was an uncle settle our problem :3
Reviewed February 22, 2018
9.6
Exceptional
khairul from Malaysia
Couple
Stayed 3 nights in December 2017
very nice”
big room..clean&good view
Reviewed February 06, 2018
9.6
Exceptional
Remi from Canada
Solo traveler
Stayed 1 night in February 2017
Very nice”
honestly a great place with great service. The pool area is very small but its great view makes up for it. The AC wasn't the best but that's hit or miss in any of these hotels. The food was excellent as breakfast as well.
Reviewed January 16, 2018
Thank you very much for the great review we hope to see you again next time.
Responded January 23, 2018
Grand Hill Residence
9.2
Exceptional
Mr from United Kingdom
Solo traveler
Stayed 7 nights in December 2017
Excellent Views & Great Staff”
The views from this property are superb. The hotel itself is quite a way from everything so renting a scooter from the hotel is ideal. The staff are superb. Very helpful and welcoming. In particular Annie and Catherine will do everything to make your stay comfortable. Both speak excellent English and are always ready to help if required. The hotel does attract very good clients from around the world.
Reviewed January 05, 2018
Thank you very much for good review. We look forward to seeing you again in the future. your sincerely, Annie
Responded January 10, 2018
Grand Hill Residence
9.6
Exceptional
Roxanne from South Africa
Group
Stayed 1 night in November 2017
Exceptional”
The most spectacular view! Unfortunately we experience bad weather while in Samui but nevertheless will be revisiting the Grand Hill Residence next time we visit.
Reviewed November 22, 2017
8.4
Excellent
Rohan from Australia
Solo traveler
Stayed 4 nights in March 2017
Great Views”
This is in Maenam which is a great area of Samui if you want rest & relaxation. This hotel offers some of the best views of North Samui there is. Great value for money. Say gidday to Ling
Reviewed November 14, 2017
4.4
Olivia from Australia
Group
Stayed 4 nights in November 2017
Underwhelming stay”
this place was secluded. the staff did not speak decent english which subsequently resulted in one particular incident of us nearly missing a ferry as we had relied on them to book a taxi as promised by them. Hotel felt like we were the only customers residing there. Shower drain was blocked and tv did not work. Although the pool was lovely and had a spectacular view i hold the strong belief that the cons outweigh the pros Overall we did not feel as though we were in good hands for our stay in koh samui
Reviewed November 08, 2017
9.2
Exceptional
Amanda from Canada
Solo traveler
Stayed 6 nights in October 2017
Beautiful resort, excellent staff! ”
The pictures do not do this resort justice! It's very nice with amazing views. I was a solo traveller looking for peace and this place was perfect. Free shuttle to beach and great food! Free breakfast was very good. Highly recommend this place!
Reviewed October 22, 2017
9.2
Exceptional
Marco from Germany
Couple
Stayed 4 nights in July 2017
Nice”
Nice place! Not the newest, but nice though! Great infinity pool. Really nice rooms
Reviewed August 02, 2017
7.6
Very good
Wong from Malaysia
Family with young children
Stayed 2 nights in June 2017
Good Staffs”
Nice environment with great breakfast
Reviewed July 04, 2017
2.8
Patrick from United Kingdom
Couple
Stayed 1 night in June 2017
Shockingly Poor”
Feels like a hotel that was good 30 years ago, and has slowly become terrible. WiFi - Didn't work during our stay Shower - Abysmal. Ask your friend to urinate on you instead. You'd actually get wet. Water dribbled out of half of the sad looking shower head. Cleanliness - Terrible. Dirty sheets and bed bugs. Towels had hair from the last guests (who knows when that was, the hotel was empty). Airport shuttle - false advertising, does not exist. They'll book you a taxi for a hefty fee though. Maintenance - Front door of the room rattled all night. Water pressure was non existent. Sink didn't drain the pitiful amount of water that you managed to get through the tap. View - The only windows in our room looked out onto the hotel corridor, so you had to keep the curtains closed the whole time Curtains - About as effective at keeping out light as sieve is as a soup bowl. Mattress - Probably 30 or so years old. Needs to go into retirement. Bad news for the bed bugs, but it has to be done. Location - Absolutely terrible. About as far away from everything you want to get to on the island as it is possible to be. Bottom line - the worst place we stayed in a month in Thailand. One night here was one night too many.
Reviewed June 21, 2017
6.0
Lester from United States
Solo traveler
Stayed 9 nights in December 2016
Above average”
Everything is fine at this hotel...breakfast is reasonably good..they have a shuttle for the beach
Reviewed May 27, 2017
8.4
Excellent
Wareerat from Thailand
Family with young children
Stayed 2 nights in April 2017
Good”
Clean and clam
Reviewed April 19, 2017
6.8
Good
Florian from Germany
Family with teens
Stayed 1 night in April 2017
So-So”
I have been to more than 300 hotels in Thailand and so I can that this hotel is "typical" Thai when it comes to maintenance and cleanliness. Several things were simply not useable (like the whirlpool in the room) or only available after request (pots and pans in the kitchen) and the overall cleanliness was poor. It smelled from the bathroom, the bedroom door made noise every few seconds (decided to fix it open) and there was dirt everywhere. But apart from the toilet seat all this was acceptable considering the low price for the huge room. You get what you pay for. The pool and the view was great.
Reviewed April 18, 2017
12345
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